The Classy Home

Hi, The customer agreed to a $300 refund. This should cover the repair plus an extra $25. He gets to keep the clock for about $71.60.The refund has been applied to his account.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That's fine that they had limited trucks the week of Passover, and the Monday and Tuesday following Easter, but that does not explain why this wasn't delivered in the original "shipment" window.  They are shipping from a warehouse in Brooklyn, and they told me it was a local delivery and that they're local deliveries are "shipped and delivered on the same day".  So this should have been delivered March [redacted].  Alternately, they could have delivered it Wednesday the [redacted], Thursday the [redacted] or Friday the [redacted]  No reason for it to be delivered on Sunday the [redacted].Further, they scheduled the delivery for Sunday evening.  The driver called me at 3pm that he would be there in 5-10 minutes.  He called again at 3:30 saying he would be there in 15 minutes, and finally delivered at 3:45pm.  I rearranged my plans Sunday evening for this delivery, and then had to rearrange my afternoon to get back for him when he arrived earlier than expected.  And he still arrived 40 minutes late.And to top it all off, there are scratches on the dresser.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi, Thanks for contacting our customer support.We apologize for any concern about the warning label; the manufacturer puts that warning on there, so they should be able to sell their product in California too. There was a late preposition which was passed in the state of California against a...

specific product used in the production of furniture, which none of the other states in the US have agreed with. Therefore this label shouldn’t be of a concern, it is there only to serve the purpose of following the law. At this point if the customers still wants to return the product we will have to work according to our return policy which is a 25% restocking charge on the item and the original shipping fees we paid to have the order shipped cannot be refunded either. We appreciate your understanding.

Were terribly sorry to hear about the defects to this order. We've been
busy in the past few days, as we were out for a holiday for a few days
last week, and were still catching up on the emails.
We've forwarded the issues and the photos to the manufacturer, well let...

you
know as soon as we hear back from them, in regards to the parts needed.
Thank you for your understanding.
-The Classy Home-

We once again apologize for the issue and for your frustration, however the furniture purchased is not covered under warranty for such a long period of time. The manufacturer only offers a warranty for a limited amount of time, once the furniture is so old and used for a while it loses the warranty. Sorry

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I accept the arrangement and agree to the offer made please send me the paypal invoice, I believe this is a fair resolution, thank you kindly for your time.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
with the understanding that I will receive 1,000.00( one thousand dollars) credit as soon as possible.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] It would appear that the Revdex.com is as uneducated in Manufacturing Practice as is The Classy Home.  As you can see neither company can get past the Term "Guarantee or Warranty".  This case or issue is about Bad Material used in the manufacture of a chair.  The material used was and is inferior to the material used on the rest of the set causing it to peal away from it's backing.  Clearly nothing is going to happen here and the Revdex.com has no teeth to make it so.  The Classy Home knows no one is going to take this issue to the State Attorney General's office for litigation for a $350.00 chair.  I can only hope enough prospective customers read this complaint to make a difference.  Buyer Beware!
 We once again apologize for the issue and for your frustration, however the furniture purchased is not covered under warranty for such a long period of time. The manufacturer only offers a warranty for a limited amount of time, once the furniture is so old and used for a while it loses the warranty. Sorry
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Furniture not fixed yet.  Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This store utilized this low price on google in order to lure me in as a customer.  Then, they switched the price after I ordered.  It is simple false advertising.  All said, I find it funny that this so called "small" business is the first place advertised when I searched for that particular furniture collection on google, which is housed at hundreds of other furniture stores in the nation.  If they were a small business, I believe that their name would be more important than the $100 dollars that they were going to lose on the sale.  I believe that this is a scam that they are running an I think that they need to be investigated further so this does not happen to future customers.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], We’re sorry for taking so long to respond. We were waiting for Guardsman and another company to respond to our emails over the holiday weekend. Although we’ve actually now scheduled with Guardsman Furniture Repair. They’ll be giving you a call shortly to schedule an...

appointment for repair. Thanks for your patience and understanding.We apologize for any inconvenience this order has caused.Sincerely,-The Classy Home-

Hi [redacted], Please accept our sincere apologies for the error on the website.Please see the following script that is posted in Terms and Conditions: Occasionally there may be information on the website which may contain typographical errors, inaccuracies or omissions relating to product...

descriptions, pricing, availability, and other information. The Classy Home reserves the right to correct any errors, inaccuracies or omissions and to change or update the information at any time, without prior notice. The Classy Home reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including the time period after an order has been submitted).Mistakes could and unfortunately do happen.We were willing to lower the price significantly; but you were not interested.The order was therefore canceled and the money was refunded to your account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is not the case.  The item was cancelled before shipment.  This companies response to their duplicitous ways is getting old.  [Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We've scheduled a pick up for the defective night stand.Please confirm the status of the pick up. Once the unit is picked up we will refund your account.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 
 
The 25% restocking fee has not been waived.  I disagree with their response.  I looked at several websites for this product which had no shipping charges.  I went with your site for the cheaper price.  Your site did not give me any shipping charges prior to completing the order.  Why would I choose to pay $130.00 more for an item I could get cheaper somewhere else.  Had the shipping charges been disclosed up front I would have purchased from a different provider.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi, This is currently being worked out with your bank and we'll take it from there

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Unfortunately, I have been  unable to find a local glass company, offering a reasonable price to replace the glass portion of the table, All estimates have been over $1000.00. I would be willing however to replace the glass portion of the table with the manufacturer, and accept the $50.00 credit towards the purchase of the glass. Is this resolution something that The Classy Home would be willing to negotiate with the manufacturer on my behalf? Thank you kindly for your time. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have noticed you decided to update your returns info page, likely in direct response to my issues.  
Thankfully I have attached a screen capture I took months ago, before you had a chance to change your policy, again, after my issues...
"You may return your purchase within 15 days of receipt for an exchange or a refund as long as the furniture is in its original condition..."
I contacted you within 24 hours of receipt, to which you would not reply until I involved my CC company & now you have changed your return policy in direct response to my issues!  It's that is not a fraudulent, deceptive business practice, I don't know what is...
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,We're sorry to hear about your disappointment and apologize for that.Our claims department will work with you to resolve the issue, we haven't yet heard back from you.