The Classy Home

Hi ***, We truly apologize for any inconvenience this error may have caused.Please see the following scripts excerpted from our terms and conditions:When ordering a specific item there may be more items shown on the picturePlease be aware that you will be receiving only the specific item you
orderedYou may not assume that by selecting the item you will receive all of the items picturedPlease make sure to always read the title of the item before placing your order.Occasionally there may be information on the website which may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, and other informationThe Classy Home reserves the right to correct any errors, inaccuracies or omissions and to change or update the information at any time, without prior noticeThe Classy Home reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including the time period after an order has been submitted).This was an error, and as a small internet-based store we unfortunately can't afford to honor this price as it is way below our cost.We appreciate your understanding in this matter

Hi,Thank you for contacting us.We understand that you're disappointed with the issue, however the recliner was purchased in 2011 and we do not offer a warranty on the products for more than a year.We are checking withe the manufacturer to see what they can do.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Repairman came and fixed all that he could. He said that the quality of the furniture was not very great and he would have paid that much money for it either. I am now working with the company trying to get a discount because I am NOT going to pay full price for something that I sat on for 2 months and is still not top shape.
 
 
 
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Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 .
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,Thank you for contacting us in regards to the matter.We do understand the customer's disappointment and truly apologize for the inconvenience of the matter. The customer placed an order with us and the items was by mistake incorrectly listed on our website, the item number and price was only for...

the foot board. We notified the customer of the error shortly after the order was placed and explained that we unfortunately can't honor the  price since it's even less than the amount the item will cost us. There was an error on our website and we unfortunately can't honor the price advertised at the time. The price on our website was changed right away.Thanks for the understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me however I am tired of dealing with this company and the matter has been resolved.
Sincerely,
[redacted]

Horrible, Horrible, Horrible. The classy home took my money, said they didn't and didn't send my product.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This store utilized this low price on google in order to lure me in as a customer.  Then, they switched the price after I ordered.  It is simple false advertising.  All said, I find it funny that this so called "small" business is the first place advertised when I searched for that particular furniture collection on google, which is housed at hundreds of other furniture stores in the nation.  If they were a small business, I believe that their name would be more important than the $100 dollars that they were going to lose on the sale.  I believe that this is a scam that they are running an I think that they need to be investigated further so this does not happen to future customers.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I am disappointed that it had to get to this level in order for a company to treat a customer fairly but I appreciate your help in resolving this problem.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I would like my product shipped ASAP and a full refund for all the hassles that you caused me. This product and its price is not even  worth it with my experience in this establishment.  I want ant all employs who got involved in this process to be trained properly as to how to handle situations like this. You are all truly disappointing.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have noticed you decided to update your returns info page, likely in direct response to my issues.  Thankfully I have attached a screen capture I took months ago, before you had a chance to change your policy, again, after my issues..."You may return your purchase within 15 days of receipt for an exchange or a refund as long as the furniture is in its original condition..."I contacted you within 24 hours of receipt, to which you would not reply until I involved my CC company & now you have changed your return policy in direct response to my issues!  It's that is not a fraudulent, deceptive business practice, I don't know what is...
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Please credit my account the $20 as offered by the company.
Sincerely, [redacted]

We truly apologize for all the aggravation this order has caused.According to our terms: we need to go with the repair.We already have a repairman standing by and ready to make the appointment for the repair.(the problem with us taking back items is that we end up dumping them when they come back -...

we don't resell returned items)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The item requires return and refund.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 Technology isn't perfect, and maybe they should understand this as well. We tried to order the chair the first time and the site crashed.  We tried to e-mail them trough their site and we got no response.  We also waited 3 days for a response from them with some type of confirmation or stating that the order didn't go through. (Our mistake was trusting that this company was a good one to work with) When 3 days passed and we didn't get anything from them and tried several times on their site to login, shich you have to have completed a login to order from them, and every time it stated that there wasn't an account with the e-mail address. I therefore ordered it again, being that we received nothing from the company.  I am still requesting a full refund of the order as their site crashed, they never contacted us, and we never received e-mails confirming any purchase, even the one that we received the order number from the site.  The customer shouldn't have to suffer for their poor communication and customer service. This company has been nothing but terrible and rude! Also, they state that the orders were placed 7-**-14 and 7-**-14, my credit card was charged on 7-**-14 and 7-**-14, another interesting fun fact! Horrible company, rude staff. NO ONE should deal with them.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi, Thank you for voicing your concern. Our driver actually tried calling you on Sunday in regards to the pick-up, but he couldn’t reach you. The number that we have on file for you is ###-###-####, let us know if there’s any other number the driver can reach you...

at. We’ll be waiting for your response.

Hi, Thanks for contacting our customer support. We truly apologize for any inconvenience this order has caused. The order is currently in transit to the customer and can unfortunately not be canceled, however we are ready to give an additional discount on the furniture..The customer...

may also let us know is she knows anyone in her area who would be interested in buying it off from her so we can have it rerouted.We appreciate your understanding.

To whom it May Concern,
We apologize for any aggravation this may have caused.
The issue of setting up is something that we never stated on our website either way and the customer had assumed that this comes assembled. While we do feel bad; we can't take any responsibility for...

that.
We then sent new brand new parts for any part that arrived with any defects.
In the meantime; the customer chose to file a charge-back with his bank for his purchase, and it is now being negotiated with the bank.
Kind Regards,
The Classy Home Claims

We initially did not offer compensation since we were working to resolve the claim by ordering parts. We do apologize, it did take a while for us to get the parts. We are truly sorry, however we unfortunately could not get it any sooner. As of now the bed is complete and perfect and can be used, the matter is fully taken care of. Since the entire process of getting the parts took a while we will compensate the customer with a refund. We can refund the customer $125 to compensate for the inconvenience. Thanks for the understanding of the matter.

Were waiting for both sets to be returned to our warehouse.the second set was refused and we never got pictures.Once this is returned we will inspect and see if this qualifies for a full refund.Please check back in about 2 weeks.