The Classy Home

Hi,Thank you for contacting our customer support.The customer placed an order with us for a recliner and we sent him estimated ship dates. The dates we estimate are generally accurate, although it sometimes changes.The customer asked to cancel the order, however at that point...

it was too late since we already had the item in our warehouse. Once we have an item in our warehouse any cancellation is refunded less a 25% restocking charge and shipping fees.As a courtesy we increased the discount on the order.

I was looking for the dining table set and found one, then I compared price on other sites and cheapest price was on the classy home. At first I had fear that I would not get genuine product because of such price difference, but I checked review of this site and I was satisfied with that and then I ordered it. Shipping service is very good and packaging was also excellent. So, very satisfied with my purchase and recommend to all.

To Whom it May Concern,
The customer placed his order on 1/**/2014. the shipment arrived on 1/**/14.
The customer then proceeded to call and let us know; as per our terms we requested pictures of the table; he unfortunately couldn't get it to load onto our system and then...

proceeded to send it by US mail.
We received the photo's  late last week and had our claims team review the pictures.
His claim was approved;  his complete account was refunded yesterday, on 2/**/2014.
We truly apologize for any inconvenience this order may have caused.
The Classy Home

Hi [redacted], We apologize for all the aggravation this order has caused.According to our policy; we needed to wait until the order gets returned to our warehouse first.The full refund has been applied to your credit card on your account.Thanks again for your patience and understanding.The Classy Home

Hi [redacted], We're so sorry for the delay in response. I've gotten your request approved and have refunded the money to your credit card on your account. We've refunded 100% for your cocktail and end table and 50% for the other end  table.

We refunded the customer for the amount of $475.00

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
The merchant maintains that their software prevents misorders of this nature.  That this happened is itself proof they are wrong. When ordering the piece I never modified the default quantity amounts or overrode any warning that I had accidentally ordered two of the same pieces.  The merchant maintains that I would have received an alert during the ordering uprocess notifying me of the incomplete order.  I NEVER received any pop ups or alerts showing that the piece was incomplete.  I simply clicked on the sectional, saw it indicate quantity 1 (which includes both pieces) and then paid.  There appears to be only two possibilities: 1) there was a software glitch and the merchant does not want to take responsibility, or 2) the merchant is dishonest, shipped me two incorrect pieces hoping I would then purchase the missing parts.  Either way: buyer beware.  
Finally, the merchant suggested via telephone I might have accidentally misplaced the order because I don't know how to use technology.  This is absurd, as I am online college professor who spends most of the day working with technology.  For them to say that their mistake was somehow due to my ignorance of technology is not only offensive but also unsupported in relation to my vocation.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Weather was not reason for delivery delay on the actual  day of original item delivery. Lack of communication  WAS. As I've  stated, several  written  email conversations have gone back & forth. All of which are available  for your review. I was told to expect  a tracking number for original delivery, I NEVER  RECIEVED! The merchandise  was NEVER  handled with care by their delivery  personal. Thus the damaged  furniture. Repetitive  emails  regarding  request  for replacement, so much as asking  for a completely NEW bed all together, was  also requested be ordered to avoid  further  delays along with reimbursement compensation. The only time compensation was offered in the amount of $125.00 was a little  over a week ago when I mentioned  via email I would  be contacting  the Revdex.com for all the inconvenience  we have been put thru. Payment  was rendered in a timely fadhion. Confirmation  of delivered damaged & none damaged  parts were confirmed in writing  to "The Classy  Home " within 24 hours as requested. Several  follow  up calls & emails were made to "The Classy  Home" to only be brushed back & forth with "we'll  need to see how our claim department  will handle  this & then "their representative  at the manufacturer was unavailable  because  he was covering  other departments, couldn't  answer their calls & they had no one else covering his calls.Since submitting  my complaint to the Revdex.com we have received the 3 parts requested But NO monetary compensation. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], We’re sorry for taking so long to respond. We were waiting for Guardsman and another company to respond to our emails over the holiday weekend. Although we’ve actually now scheduled with Guardsman Furniture Repair. They’ll be giving you a call shortly to...

schedule an appointment for repair. Thanks for your patience and understanding.We apologize for any inconvenience this order has caused.Sincerely,-The Classy Home-

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been settled. They came and picked up the original bed on Tuesday, June [redacted],2015. My boyfriend and I had to carry the bed to the curb because the truck company they hired to pick up the bed refuse to even help us carry it.  I had to ask them to move the truck closer to our house. They were not trying to assist us in anyway. 
 The Classy Home is trying to make a profit from the damaged bed. They do not want to give me a full refund. I'm sure they knew the bed was damaged when they shipped it out. I have photos that proves they tried to cover up damages and imperfections on the first bed they sent. You can clearly see where they used some type of stain trying to conceal where parts of the headboard had chipped. They were hoping that I would take the discount they offered me to keep the bed. But when  I didn't accept their offer the problems and unprofessionalism began. This company is very unprofessional. I just want a full refund.  They sell damaged furniture and email you not to refuse it stating that it may delay the resolving the issue. I didnt refuse the first bed and look how long it stayed in my sunroom, 3 whole months. Ridiculous!  If it wasnt for me contacting the Revdex.com of New York,  I would probably still have the bed just taking up space in my sunroom. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I still have not received a call from any repair place to set up a time to fix my furniture. Plus, classy home has told me they were working on getting a repair team out to me over a week before the holiday weekend so that cannot be used as an excuse as to why nobody has been contacted. I also want a sizeable discount for my furniture if and when it gets fixed. If any piece cannot be fixed, I want a replacement for that piece sent in its place which is what I wanted to happen when I 1st let classy home know I had damaged furniture.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,
The customer placed an order with us online.  Our website will not allow an incomplete sectional be added to the cart, the only way one piece of a sectional can be ordered is if the entire sectional is added to the cart and then the other piece is removed. The order was...

placed online and we sent you a couple of email confirmations showing what the customer ordered. We unfortunately cannot accept responsibility for an order that was submitted online, we sent the customer a receipt to confirm the order.
Thank you.
The Classy Home

Hi [redacted], Please accept our sincere apologies for the error on the website.Please see the following script that is posted in Terms and Conditions: Occasionally there may be information on the website which may contain typographical errors, inaccuracies or omissions relating to...

product descriptions, pricing, availability, and other information. The Classy Home reserves the right to correct any errors, inaccuracies or omissions and to change or update the information at any time, without prior notice. The Classy Home reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including the time period after an order has been submitted).Mistakes could and unfortunately do happen.We were willing to lower the price significantly; but you were not interested.The order was therefore canceled and the money was refunded to your account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 As I mentioned in my complaint it wasn't only about the missing and broken parts. The base boards for the mattresses are extremely weak and I don't trust my child to sleep on this bed as they might snap at any time. The product overall is extremely bad quality and this is not a $511 investment I was looking for. I need them to pick up this bed asap and return my money as it is not worth it.
Thank you
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 
 The 25% restocking fee has not been waived.  I disagree with their response.  I looked at several websites for this product which had no shipping charges.  I went with your site for the cheaper price.  Your site did not give me any shipping charges prior to completing the order.  Why would I choose to pay $130.00 more for an item I could get cheaper somewhere else.  Had the shipping charges been disclosed up front I would have purchased from a different provider.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please be advised that I am agreeable to the businesses offer of a $200 Refund, in the form of a $200 Credit toward this purchase on my American Express Card. I look forward to hearing from you. [redacted]
  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Since we don't stock our products are cancellation policy is that an order can be cancelled for a full refund until we can cancel the order with the manufacturer. Once the order ships to us from the manufacturer we can only cancel the order with fees. We do allow for cancellations and there is no...

reason for us to force a customer to accept an order. At the time that the customer requested to cancel her order it already shipped with a freight company. Shipping costs are expensive, we would not ship out the order if we would know that the customer wants to cancel the order. Thanks for your understanding.

Review: I ordered my product 3 months ago. It took over a month to come in. Upon arrival, many of the packages looked in rough shape and the biggest one came in upside down, when it clearly stated this side up. Almost every piece was damaged pretty badly once we began opening boxes. We immediately contacted the business and sent them pictures like they asked. It has now been 2 months since we let them know the contents were damaged. The first thing they offered to me was to send me a marker to cover up deep scratches and a new bracket for a drawer when I told them that would not fix the problem. After I declined that, they said they would send out a furniture repair team. That was over 2 weeks ago and I call them everyday to see what is happening and they say they are working on it. I paid a lot of money for this product, almost 2k. I'm now on the 3rd month with the same damaged items and nothing to show that anything is being done to help.Desired Settlement: I want not only for this product to be repaired but I also want a dicount for all of it. I should not have to pay anything close to full price after 3 months of sitting on a damaged product. It is just sitting in our garage, not being used. If the product cannot be repaired, I wasn't it replaced and discounted.

Business

Response:

Hi [redacted], We’re sorry for taking so long to respond. We were waiting for Guardsman and another company to respond to our emails over the holiday weekend. Although we’ve actually now scheduled with Guardsman Furniture Repair. They’ll be giving you a call shortly to schedule an appointment for repair. Thanks for your patience and understanding.We apologize for any inconvenience this order has caused.Sincerely,-The Classy Home-

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I still have not received a call from any repair place to set up a time to fix my furniture. Plus, classy home has told me they were working on getting a repair team out to me over a week before the holiday weekend so that cannot be used as an excuse as to why nobody has been contacted. I also want a sizeable discount for my furniture if and when it gets fixed. If any piece cannot be fixed, I want a replacement for that piece sent in its place which is what I wanted to happen when I 1st let classy home know I had damaged furniture.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Repairman came and fixed all that he could. He said that the quality of the furniture was not very great and he would have paid that much money for it either. I am now working with the company trying to get a discount because I am NOT going to pay full price for something that I sat on for 2 months and is still not top shape.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,We're working with the repair company to see if we can compensate the customer. We'll advise shortly.Thanks for your patience.

Review: Merchandise arrived outer container broken goods were damaged beyond repair, reported immediately with pictures, they claims did not receive them, then had real paper pics processed mailed to the company with USPS, company continued to not respond to phone calls and now requests for supervisor etc. this large crate sat in our living room for almost one month without reaponses from these people. The telephone people are rude and trained to stall and delay stall and delay while they use your money, absolutely the worst customer service I have ever encountered.Desired Settlement: And somewhere consumers to be warned to be ware of this company

Business

Response:

To Whom it May Concern,

The customer placed his order on 1/**/2014. the shipment arrived on 1/**/14.

The customer then proceeded to call and let us know; as per our terms we requested pictures of the table; he unfortunately couldn't get it to load onto our system and then proceeded to send it by US mail.

We received the photo's late last week and had our claims team review the pictures.

His claim was approved; his complete account was refunded yesterday, on 2/**/2014.

We truly apologize for any inconvenience this order may have caused.

The Classy Home