The Classy Home

Hi,Thank you for contacting our customer support.The customer placed an order with us for a recliner and we sent him estimated ship dates. The dates we estimate are generally accurate, although it sometimes changes.The customer asked to cancel the order, however at that point...

it was too late since we already had the item in our warehouse. Once we have an item in our warehouse any cancellation is refunded less a 25% restocking charge and shipping fees.As a courtesy we increased the discount on the order.

I was looking for the dining table set and found one, then I compared price on other sites and cheapest price was on the classy home. At first I had fear that I would not get genuine product because of such price difference, but I checked review of this site and I was satisfied with that and then I ordered it. Shipping service is very good and packaging was also excellent. So, very satisfied with my purchase and recommend to all.

Hi [redacted], We're so sorry for the delay in response. I've gotten your request approved and have refunded the money to your credit card on your account. We've refunded 100% for your cocktail and end table and 50% for the other end  table.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
The merchant maintains that their software prevents misorders of this nature.  That this happened is itself proof they are wrong. When ordering the piece I never modified the default quantity amounts or overrode any warning that I had accidentally ordered two of the same pieces.  The merchant maintains that I would have received an alert during the ordering uprocess notifying me of the incomplete order.  I NEVER received any pop ups or alerts showing that the piece was incomplete.  I simply clicked on the sectional, saw it indicate quantity 1 (which includes both pieces) and then paid.  There appears to be only two possibilities: 1) there was a software glitch and the merchant does not want to take responsibility, or 2) the merchant is dishonest, shipped me two incorrect pieces hoping I would then purchase the missing parts.  Either way: buyer beware.  
Finally, the merchant suggested via telephone I might have accidentally misplaced the order because I don't know how to use technology.  This is absurd, as I am online college professor who spends most of the day working with technology.  For them to say that their mistake was somehow due to my ignorance of technology is not only offensive but also unsupported in relation to my vocation.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom it May Concern,
The customer placed his order on 1/**/2014. the shipment arrived on 1/**/14.
The customer then proceeded to call and let us know; as per our terms we requested pictures of the table; he unfortunately couldn't get it to load onto our system and then...

proceeded to send it by US mail.
We received the photo's  late last week and had our claims team review the pictures.
His claim was approved;  his complete account was refunded yesterday, on 2/**/2014.
We truly apologize for any inconvenience this order may have caused.
The Classy Home

We refunded the customer for the amount of $475.00

Hi [redacted], We apologize for all the aggravation this order has caused.According to our policy; we needed to wait until the order gets returned to our warehouse first.The full refund has been applied to your credit card on your account.Thanks again for your patience and understanding.The Classy Home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Weather was not reason for delivery delay on the actual  day of original item delivery. Lack of communication  WAS. As I've  stated, several  written  email conversations have gone back & forth. All of which are available  for your review. I was told to expect  a tracking number for original delivery, I NEVER  RECIEVED! The merchandise  was NEVER  handled with care by their delivery  personal. Thus the damaged  furniture. Repetitive  emails  regarding  request  for replacement, so much as asking  for a completely NEW bed all together, was  also requested be ordered to avoid  further  delays along with reimbursement compensation. The only time compensation was offered in the amount of $125.00 was a little  over a week ago when I mentioned  via email I would  be contacting  the Revdex.com for all the inconvenience  we have been put thru. Payment  was rendered in a timely fadhion. Confirmation  of delivered damaged & none damaged  parts were confirmed in writing  to "The Classy  Home " within 24 hours as requested. Several  follow  up calls & emails were made to "The Classy  Home" to only be brushed back & forth with "we'll  need to see how our claim department  will handle  this & then "their representative  at the manufacturer was unavailable  because  he was covering  other departments, couldn't  answer their calls & they had no one else covering his calls.Since submitting  my complaint to the Revdex.com we have received the 3 parts requested But NO monetary compensation. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], We’re sorry for taking so long to respond. We were waiting for Guardsman and another company to respond to our emails over the holiday weekend. Although we’ve actually now scheduled with Guardsman Furniture Repair. They’ll be giving you a call shortly to...

schedule an appointment for repair. Thanks for your patience and understanding.We apologize for any inconvenience this order has caused.Sincerely,-The Classy Home-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I still have not received a call from any repair place to set up a time to fix my furniture. Plus, classy home has told me they were working on getting a repair team out to me over a week before the holiday weekend so that cannot be used as an excuse as to why nobody has been contacted. I also want a sizeable discount for my furniture if and when it gets fixed. If any piece cannot be fixed, I want a replacement for that piece sent in its place which is what I wanted to happen when I 1st let classy home know I had damaged furniture.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been settled. They came and picked up the original bed on Tuesday, June [redacted],2015. My boyfriend and I had to carry the bed to the curb because the truck company they hired to pick up the bed refuse to even help us carry it.  I had to ask them to move the truck closer to our house. They were not trying to assist us in anyway. 
 The Classy Home is trying to make a profit from the damaged bed. They do not want to give me a full refund. I'm sure they knew the bed was damaged when they shipped it out. I have photos that proves they tried to cover up damages and imperfections on the first bed they sent. You can clearly see where they used some type of stain trying to conceal where parts of the headboard had chipped. They were hoping that I would take the discount they offered me to keep the bed. But when  I didn't accept their offer the problems and unprofessionalism began. This company is very unprofessional. I just want a full refund.  They sell damaged furniture and email you not to refuse it stating that it may delay the resolving the issue. I didnt refuse the first bed and look how long it stayed in my sunroom, 3 whole months. Ridiculous!  If it wasnt for me contacting the Revdex.com of New York,  I would probably still have the bed just taking up space in my sunroom. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,
The customer placed an order with us online.  Our website will not allow an incomplete sectional be added to the cart, the only way one piece of a sectional can be ordered is if the entire sectional is added to the cart and then the other piece is removed. The order was...

placed online and we sent you a couple of email confirmations showing what the customer ordered. We unfortunately cannot accept responsibility for an order that was submitted online, we sent the customer a receipt to confirm the order.
Thank you.
The Classy Home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted], Please accept our sincere apologies for the error on the website.Please see the following script that is posted in Terms and Conditions: Occasionally there may be information on the website which may contain typographical errors, inaccuracies or omissions relating to...

product descriptions, pricing, availability, and other information. The Classy Home reserves the right to correct any errors, inaccuracies or omissions and to change or update the information at any time, without prior notice. The Classy Home reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including the time period after an order has been submitted).Mistakes could and unfortunately do happen.We were willing to lower the price significantly; but you were not interested.The order was therefore canceled and the money was refunded to your account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please be advised that I am agreeable to the businesses offer of a $200 Refund, in the form of a $200 Credit toward this purchase on my American Express Card. I look forward to hearing from you. [redacted]
  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 
 The 25% restocking fee has not been waived.  I disagree with their response.  I looked at several websites for this product which had no shipping charges.  I went with your site for the cheaper price.  Your site did not give me any shipping charges prior to completing the order.  Why would I choose to pay $130.00 more for an item I could get cheaper somewhere else.  Had the shipping charges been disclosed up front I would have purchased from a different provider.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 As I mentioned in my complaint it wasn't only about the missing and broken parts. The base boards for the mattresses are extremely weak and I don't trust my child to sleep on this bed as they might snap at any time. The product overall is extremely bad quality and this is not a $511 investment I was looking for. I need them to pick up this bed asap and return my money as it is not worth it.
Thank you
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Since we don't stock our products are cancellation policy is that an order can be cancelled for a full refund until we can cancel the order with the manufacturer. Once the order ships to us from the manufacturer we can only cancel the order with fees. We do allow for cancellations and there is no...

reason for us to force a customer to accept an order. At the time that the customer requested to cancel her order it already shipped with a freight company. Shipping costs are expensive, we would not ship out the order if we would know that the customer wants to cancel the order. Thanks for your understanding.

Review: When first trying to order something from their website the site crashed. We received no confirmation that an order went through nor did we hear back from the company for 3 days on whether an order was done. When trying to sign in on the site it stated no account and to order from them you have to have an account. Therefore after getting nothing from them after 3 days we tried the order again. We stil received no email confirmation but had the confirmation from the site. Now after them stating now that 2 orders were placed the states that their system says confirmations were sent even though we never received anything. They are stating that we will need to pay to ship back to them from the warehouse along with a 25%restock fee when this was something caused by their faulty site. They have been horrible to deal with and they sent us what they say are invoices that were sent to us one on 7/** and the other on 7/** which is when they state the orders were placed. However the credit card was charged on 7/** and 7/**. They refuse to credit back the $361 yet will either give 50 off or make us pay 140 some for them to take back the mistake that their site and inaccuracies caused. All we want is a refund and we have been belittled and treated rudely. My father rod is filing this however I am his daughter. He is in his early 60's and can not see well. When talking with him on the phone they stated that he said he confirmed the emails they state came which intact he just said he would write the info down and have me look over it as he couldn't see the dates and info on the screen. His company has terrible customer service when needing information about something. But wow do they send the communication when they just want to tell the customer that they have to pay for their sites mistake. Terrible and the do not care about a customer at all.Desired Settlement: I would like my credit card refunded in full with no more retaliation from the company in any way.

Business

Response:

Hi,

Please see the attached order confirmations and transaction receipts from our store.

According to our phone call records, we spoke to [redacted] last week, who confirmed that the email confirmations which were sent to [redacted] were in fact received; this was the email address which was used for the initial order, which was placed on 7/**, and a processed order was emailed still before 7/** when the second order was placed.

If you choose to cancel the second order, which was placed on 7/**, a 25% restocking fee of $65.78 and shipping charges of $280 will apply; which comes to the cost of almost the entire order.

So please advise asap if you're interested in accepting the chair at a $50 discount, or if you want to cancel the order.

We apologize for the inconvenience this order has caused, but we unfortunately cannot take responsibility for a mistake on the customer's part.

Thank you for understanding.

-The Classy Home-

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Technology isn't perfect, and maybe they should understand this as well. We tried to order the chair the first time and the site crashed. We tried to e-mail them trough their site and we got no response. We also waited 3 days for a response from them with some type of confirmation or stating that the order didn't go through. (Our mistake was trusting that this company was a good one to work with) When 3 days passed and we didn't get anything from them and tried several times on their site to login, shich you have to have completed a login to order from them, and every time it stated that there wasn't an account with the e-mail address. I therefore ordered it again, being that we received nothing from the company. I am still requesting a full refund of the order as their site crashed, they never contacted us, and we never received e-mails confirming any purchase, even the one that we received the order number from the site. The customer shouldn't have to suffer for their poor communication and customer service. This company has been nothing but terrible and rude! Also, they state that the orders were placed 7-**-14 and 7-**-14, my credit card was charged on 7-**-14 and 7-**-14, another interesting fun fact! Horrible company, rude staff. NO ONE should deal with them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

See the 2 attached refund receipts. When the chair was confirmed as delivered we refunded the difference of the $50. The two refunds come to a total of $50.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me however I am tired of dealing with this company and the matter has been resolved.

Sincerely,

Review: Merchandise arrived outer container broken goods were damaged beyond repair, reported immediately with pictures, they claims did not receive them, then had real paper pics processed mailed to the company with USPS, company continued to not respond to phone calls and now requests for supervisor etc. this large crate sat in our living room for almost one month without reaponses from these people. The telephone people are rude and trained to stall and delay stall and delay while they use your money, absolutely the worst customer service I have ever encountered.Desired Settlement: And somewhere consumers to be warned to be ware of this company

Business

Response:

To Whom it May Concern,

The customer placed his order on 1/**/2014. the shipment arrived on 1/**/14.

The customer then proceeded to call and let us know; as per our terms we requested pictures of the table; he unfortunately couldn't get it to load onto our system and then proceeded to send it by US mail.

We received the photo's late last week and had our claims team review the pictures.

His claim was approved; his complete account was refunded yesterday, on 2/**/2014.

We truly apologize for any inconvenience this order may have caused.

The Classy Home