The Classy Home

Were waiting for both sets to be returned to our warehouse.the second set was refused and we never got pictures.Once this is returned we will inspect and see if this qualifies for a full refund.Please check back in about 2 weeks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their reply does not make sense. The price dropped more than 10% before the items were shipped. I requested cancellation before the items were shipped, but I will not accept any restocking fee for unshipped items. This is unacceptable. They just dont take the customers seriously.  [Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Would you keep the table for $160 total?
Please let me know.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The item requires return and refund.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer wants to cancel and order that is already in our warehouse, and according to our return policy there are fees for that. We were closed for a holiday so it delayed the shipment a bit, as a one time courtesy we offered to cancel the order for a full refund.

Hi [redacted],We're sorry about the delayed response; due to the Holiday season we are a bit backed up.We apologize for the damage you've received.As per our policy; if we have parts that could fix the issue then we need to go with that route.I've sent you an email with an attachment of all the parts...

available. Please let me know all the parts you need reshipped and we'll have them shipped directly from the factory.In addition we would offer a $25.00 refund as compensation. Thanks, Molly

Hi,
We do feel sorry about the mix-up, however we don't keep stock of our items so the reason for the fee is because we will now have to store the item in our warehouse. We unfortunately cannot take responsibility for a consumer's error, we have to follow our terms and conditions. As a courtesy we offered a discount if the customer keeps the table. If he wants to return the table we can lower the restocking charge to 20% from 25%.
Thanks for your understanding.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I'm rejecting their offer because they want to give me 50% off the table only and not the total price like I have requested. 
 (My request was 50% off the total price of $1807.22 and replace 4 out of 6 chairs) 
Thank you Revdex.com for your help in this matter.  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi, We're sorry to hear about your disappointment.According to our return policy returns are refunded less a restocking charge and shipping fees.Sorry about that.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:The Classy Home has cleared the issue.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi,Thanks for contacting our customer support.We apologize for any inconvenience this order may have caused. The bedroom set will be shipping out this week with an express delivery service. It will go directly to you without any stops. By the end of the week you should have it already. As a courtesy...

they will be doing inside delivery for no extra charge.We appreciate your patience and understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I rejected their offer because there was major damage to the furniture. I do NOT want to pay for damaged furniture. I have sent numerous emails and called numerous times. I do not get a response by phone it is always via email. It has almost been 1 month. I want my money back in full.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Since we don't stock our products are cancellation policy is that an order can be cancelled for a full refund until we can cancel the order with the manufacturer. Once the order ships to us from the manufacturer we can only cancel the order with fees. We do allow for cancellations and there is no reason for us to force a customer to accept an order.Were not her to fight our customers just give them what they want At the time that the customer requested to cancel her order it already shipped with a freight company. Shipping costs are expensive,we would not ship out the order if we would know that the customer wants to cancel the order. .Thanks for your understanding.

Would you keep the table for $160 total?Please let me know.

Hi,   Thanks for contacting us.   We truly apologize, you’ve been speaking to quite a few representatives, and they all tried helping you with the parts, since we did hope for you to get them on time. We didn’t realize that this would turn out to be such a disappointment for you.  ...

Please let us know what you’d like us to do now. Would you still prefer to get a replacement and pay us the $125, or would you want to wait for the parts? If you want to wait for the parts, you can use the ones you currently have in the meantime, since we don’t need them back. Please advise. Please let us know what you’d like to do.

Hi, Thanks for contacting our customer support.We apologize for any concern about the warning label; the manufacturer puts that warning on there, so they should be able to sell their product in California too. There was a late preposition which was passed in the state of California against a...

specific product used in the production of furniture, which none of the other states in the US have agreed with. Therefore this label shouldn’t be of a concern, it is there only to serve the purpose of following the law. At this point if the customers still wants to return the product we will have to work according to our return policy which is a 25% restocking charge on the item and the original shipping fees we paid to have the order shipped cannot be refunded either. We appreciate your understanding.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That's fine that they had limited trucks the week of Passover, and the Monday and Tuesday following Easter, but that does not explain why this wasn't delivered in the original "shipment" window.  They are shipping from a warehouse in Brooklyn, and they told me it was a local delivery and that they're local deliveries are "shipped and delivered on the same day".  So this should have been delivered March [redacted].  Alternately, they could have delivered it Wednesday the [redacted], Thursday the [redacted] or Friday the [redacted]  No reason for it to be delivered on Sunday the [redacted].Further, they scheduled the delivery for Sunday evening.  The driver called me at 3pm that he would be there in 5-10 minutes.  He called again at 3:30 saying he would be there in 15 minutes, and finally delivered at 3:45pm.  I rearranged my plans Sunday evening for this delivery, and then had to rearrange my afternoon to get back for him when he arrived earlier than expected.  And he still arrived 40 minutes late.And to top it all off, there are scratches on the dresser.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
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