The Classy Home

We're working on getting a repairman out to assist her with the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Would you keep the table for $160 total?
Please let me know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their reply does not make sense. The price dropped more than 10% before the items were shipped. I requested cancellation before the items were shipped, but I will not accept any restocking fee for unshipped items. This is unacceptable. They just dont take the customers seriously.  [Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer wants to cancel and order that is already in our warehouse, and according to our return policy there are fees for that. We were closed for a holiday so it delayed the shipment a bit, as a one time courtesy we offered to cancel the order for a full refund.

Hi [redacted],We're sorry about the delayed response; due to the Holiday season we are a bit backed up.We apologize for the damage you've received.As per our policy; if we have parts that could fix the issue then we need to go with that route.I've sent you an email with an attachment of all the parts...

available. Please let me know all the parts you need reshipped and we'll have them shipped directly from the factory.In addition we would offer a $25.00 refund as compensation. Thanks, Molly

Hi,
We do feel sorry about the mix-up, however we don't keep stock of our items so the reason for the fee is because we will now have to store the item in our warehouse. We unfortunately cannot take responsibility for a consumer's error, we have to follow our terms and conditions. As a courtesy we offered a discount if the customer keeps the table. If he wants to return the table we can lower the restocking charge to 20% from 25%.
Thanks for your understanding.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The item requires return and refund.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi, We're sorry to hear about your disappointment.According to our return policy returns are refunded less a restocking charge and shipping fees.Sorry about that.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I'm rejecting their offer because they want to give me 50% off the table only and not the total price like I have requested. 
 (My request was 50% off the total price of $1807.22 and replace 4 out of 6 chairs) 
Thank you Revdex.com for your help in this matter.  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,Thanks for contacting our customer support.We apologize for any inconvenience this order may have caused. The bedroom set will be shipping out this week with an express delivery service. It will go directly to you without any stops. By the end of the week you should have it already. As a courtesy...

they will be doing inside delivery for no extra charge.We appreciate your patience and understanding.

Revdex.com:The Classy Home has cleared the issue.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Tell us why here...Since we don't stock our products are cancellation policy is that an order can be cancelled for a full refund until we can cancel the order with the manufacturer. Once the order ships to us from the manufacturer we can only cancel the order with fees. We do allow for cancellations and there is no reason for us to force a customer to accept an order.Were not her to fight our customers just give them what they want At the time that the customer requested to cancel her order it already shipped with a freight company. Shipping costs are expensive,we would not ship out the order if we would know that the customer wants to cancel the order. .Thanks for your understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I rejected their offer because there was major damage to the furniture. I do NOT want to pay for damaged furniture. I have sent numerous emails and called numerous times. I do not get a response by phone it is always via email. It has almost been 1 month. I want my money back in full.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Would you keep the table for $160 total?Please let me know.

ZERO STARS WARNING!!! DO NOT BUY FROM THE CLASSY HOME!!! I ordered a love seat from this company made by Ashley furniture on 6/**. I received a call on Thursday (6/**) from one of their employees to schedule delivery. She told me the next truck would arrive on Sunday (6/**, also Father's Day!). I told her that Sunday was not an option as we would be out of town for Father's Day weekend. Sunday I received a call around 3:30 in the afternoon from one of their drivers stating that he was on his way to my house. I expressly told him that the item was not to be delivered, that it would have to go back because we would not be home. He kept trying to convince me that it was okay to leave it and I said NO, DO NOT DELIVER the couch. I had to have said it a minimum of 10 times. I called my neighbor to ask if she would check in front of my house in the evening when she returned home to see if the sofa had been delivered. She called me and said there was a large item in my driveway (presumably the love seat). I was livid. The next day we arrived home (at noon) and there was no love seat. I asked my neighbor and she said she did not notice it that morning. I contacted the Classy Home regarding this issue SEVERAL times and explained that I needed this love seat for a house warming party this coming Saturday (6/**) and that I needed the issue resolved urgently. They claimed to be investigating the issue. This morning (6/**) I went to [redacted] and purchased the love seat in person with a van and hired help to get it inside my home as I knew the issue would not be resolved in time. I have put in a dispute with my credit card company, which they assured me I will win, and have wasted so much time and energy on this that was unnecessary. The Classy Home is NOT classy at all. This afternoon I finally received an email (attached below). Are they serious? The driver decided that he left it in a safe place? How about you DONT deliver it when a client asks you not to?!! POTENTIAL BUYERS BEWARE. TAKE YOUR BUSINESS ELSEWHERE, THE CLASSY HOME CAUSES NOTHING BUT ADDED STRESS AND A HEADACHE!

I had a real easy time shopping on the [redacted]
got my delivery fest with no problems
thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

Hi,   Thanks for contacting us.   We truly apologize, you’ve been speaking to quite a few representatives, and they all tried helping you with the parts, since we did hope for you to get them on time. We didn’t realize that this would turn out to be such a disappointment for you.  ...

Please let us know what you’d like us to do now. Would you still prefer to get a replacement and pay us the $125, or would you want to wait for the parts? If you want to wait for the parts, you can use the ones you currently have in the meantime, since we don’t need them back. Please advise. Please let us know what you’d like to do.