The Classy Home

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because It makes no sense that I purchase two chairs that contain chemicals that cause birth defects and cancer and then I have to pay 25% of the cost plus the cost of shipping to return themThis is a total scamI should not be penalized monetarily because they sold me chairs that were unsafe to have in my house In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi, We do feel sorry about the mix-up, however we don't keep stock of our items so the reason for the fee is because we will now have to store the item in our warehouseWe unfortunately cannot take responsibility for a consumer's error, we have to follow our terms and conditionsAs a courtesy we offered a discount if the customer keeps the tableIf he wants to return the table we can lower the restocking charge to 20% from 25%Thanks for your understanding

I had a real easy time shopping on the [redacted] got my delivery fest with no problems thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseAs I stated in my original complaint, the Classy Home is FORCING me to keep the Milari Queen Sleeper Soda which was delivered to my home damaged I paid full price for a brand new sofa and am entitled to what I paid full price for I am glad they agreed in their response to my complaints that the current condition of the sofa is damaged and in need of repair--which is why they have a repairman standing ready to repair it I am equally glad that they have agreed that the sofa is damaged and need only to be "dumped" which is what they say they would do with it when it is returned to them confirmed by their statement: "the problem with us taking back items is that we end up dumping them when they come back - we don't resell returned items."I am expecting a full refund for the return of this damaged sofa, or a brand new sofa--one that would not be in need of any repairs or refurbishing.Thank You[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi, The customer placed an order with us online Our website will not allow an incomplete sectional be added to the cart, the only way one piece of a sectional can be ordered is if the entire sectional is added to the cart and then the other piece is removedThe order was placed online and we sent you a couple of email confirmations showing what the customer orderedWe unfortunately cannot accept responsibility for an order that was submitted online, we sent the customer a receipt to confirm the orderThank youThe Classy Home

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I disagree it says chemicals on chairs causes birth defects and cancerI can't take that chance with my unborn grand children In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Technology isn't perfect, and maybe they should understand this as wellWe tried to order the chair the first time and the site crashed We tried to e-mail them trough their site and we got no response We also waited days for a response from them with some type of confirmation or stating that the order didn't go through(Our mistake was trusting that this company was a good one to work with) When days passed and we didn't get anything from them and tried several times on their site to login, shich you have to have completed a login to order from them, and every time it stated that there wasn't an account with the e-mail addressI therefore ordered it again, being that we received nothing from the company I am still requesting a full refund of the order as their site crashed, they never contacted us, and we never received e-mails confirming any purchase, even the one that we received the order number from the site The customer shouldn't have to suffer for their poor communication and customer serviceThis company has been nothing but terrible and rude! Also, they state that the orders were placed 7-**-and 7-**-14, my credit card was charged on 7-**-and 7-**-14, another interesting fun fact! Horrible company, rude staffNO ONE should deal with them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The customer service representative told me that my order would be shipping today, so that I would have it by the end of the week According to their website, the order has not shipped, and I have not been given any shipping information I have been trying to call them, but nobody is answering their phones again So I believe that, while this solution would have been acceptable to me, this information was given to Revdex.com and me, in bad faith, and the Classy Home had no intention of following through In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi, Thanks for contacting our customer supportWe truly apologize for any inconvenience this order has causedThe order is currently in transit to the customer and can unfortunately not be canceled, however we are ready to give an additional discount on the furniture..The customer may also let us know is she knows anyone in her area who would be interested in buying it off from her so we can have it rerouted.We appreciate your understanding

Hi,Thank you for contacting us in regards to the matterWe do understand the customer's disappointment and truly apologize for the inconvenience of the matterThe customer placed an order with us and the items was by mistake incorrectly listed on our website, the item number and price was only for the foot boardWe notified the customer of the error shortly after the order was placed and explained that we unfortunately can't honor the price since it's even less than the amount the item will cost usThere was an error on our website and we unfortunately can't honor the price advertised at the timeThe price on our website was changed right awayThanks for the understanding

Hi [redacted] , Please accept our sincere apologies for the error on the website.Please see the following script that is posted in Terms and Conditions: Occasionally there may be information on the website which may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, and other informationThe Classy Home reserves the right to correct any errors, inaccuracies or omissions and to change or update the information at any time, without prior noticeThe Classy Home reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including the time period after an order has been submitted).Mistakes could and unfortunately do happen.We were willing to lower the price significantly; but you were not interested.The order was therefore canceled and the money was refunded to your account

Hi, The customer agreed to a $refundThis should cover the repair plus an extra $He gets to keep the clock for about $71.60.The refund has been applied to his account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I'm rejecting their offer because they want to give me 50% off the table only and not the total price like I have requested (My request was 50% off the total price of $and replace out of chairs) Thank you Revdex.com for your help in this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The 25% restocking fee has not been waived I disagree with their response I looked at several websites for this product which had no shipping charges I went with your site for the cheaper price Your site did not give me any shipping charges prior to completing the order Why would I choose to pay $more for an item I could get cheaper somewhere else Had the shipping charges been disclosed up front I would have purchased from a different provider In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We've scheduled a pick up for the defective night stand.Please confirm the status of the pick upOnce the unit is picked up we will refund your account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This store utilized this low price on google in order to lure me in as a customer Then, they switched the price after I ordered It is simple advertising All said, I find it funny that this so called "small" business is the first place advertised when I searched for that particular furniture collection on google, which is housed at hundreds of other furniture stores in the nation If they were a small business, I believe that their name would be more important than the $dollars that they were going to lose on the sale I believe that this is a scam that they are running an I think that they need to be investigated further so this does not happen to future customers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Were waiting for both sets to be returned to our warehouse.the second set was refused and we never got pictures.Once this is returned we will inspect and see if this qualifies for a full refund.Please check back in about weeks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Weather was not reason for delivery delay on the actual day of original item deliveryLack of communication WASAs I've stated, several written email conversations have gone back & forthAll of which are available for your reviewI was told to expect a tracking number for original delivery, I NEVER RECIEVED! The merchandise was NEVER handled with care by their delivery personalThus the damaged furnitureRepetitive emails regarding request for replacement, so much as asking for a completely NEW bed all together, was also requested be ordered to avoid further delays along with reimbursement compensationThe only time compensation was offered in the amount of $was a little over a week ago when I mentioned via email I would be contacting the Revdex.com for all the inconvenience we have been put thruPayment was rendered in a timely fadhionConfirmation of delivered damaged & none damaged parts were confirmed in writing to "The Classy Home " within hours as requestedSeveral follow up calls & emails were made to "The Classy Home" to only be brushed back & forth with "we'll need to see how our claim department will handle this & then "their representative at the manufacturer was unavailable because he was covering other departments, couldn't answer their calls & they had no one else covering his calls.Since submitting my complaint to the Revdex.com we have received the parts requested But NO monetary compensation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

See the attached refund receiptsWhen the chair was confirmed as delivered we refunded the difference of the $The two refunds come to a total of $

We once again apologize for the issue and for your frustration, however the furniture purchased is not covered under warranty for such a long period of timeThe manufacturer only offers a warranty for a limited amount of time, once the furniture is so old and used for a while it loses the warrantySorry