The Classy Home

I received a message indicating I could either take delivery of the couch with a discount, or try to sell it to someone in my areaSince it hasn't been delivered, and I already purchased another, more expensive couch, I have no room or desire for the missing couchI am certainly not going to try and sell it to my neighborsI expect you to take responsibility and issue a refundYou can surely have it delivered to your warehouse and sell it to someone elseEspecially since a discounted price was referenced, I am certain you have the capability of refunding my paymentI paid in full, in good faithA reputable business would take responsibility for lack of service and lack of communication regarding the status of my orderI was forced to reach out multiple times with no response, and I see now your website is under maintenanceI will also submit this to my support ticket when the site is up and Facebook Messenger, because, as I also indicated before, I would like all responses in writing, and responses seem to be hit or missIn addition, I will forward this to the Revdex.com to file with my complaintIt seems others have also had issuesIf I receive a refund for merchandise not provided, I will be more than happy to withdraw my complaintFurthermore, since you indicated you have already rerouted the shipment once, it seems you could route it back to your warehouse, since it was not delivered

Hi [redacted] , We're so sorry for the delay in responseI've gotten your request approved and have refunded the money to your credit card on your accountWe've refunded 100% for your cocktail and end table and 50% for the other end table

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please be advised that I am agreeable to the businesses offer of a $Refund, in the form of a $Credit toward this purchase on my American Express CardI look forward to hearing from you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The customer purchased a bed from our store.We had it delivered in February, that is when we had snow in N.YWe do apologize that is was delivered P.Mat night, that is because the driver was backed up in the deliveries due to the harsh and difficult weatherSome of the parts arrived broken and damagedThe customer notified us of all the issues and we immediately contacted the manufacturer to get the parts orderedOrdering parts unfortunately does sometimes take a bit long, since it's not a complete item and the manufacturer has to get themWe did not ignore the customer's phone calls or emails, usually the responses were within two days that the email was sentNow that the parts were already delivered we will definitely compensate our customer for the inconvenience of the matterWe offered $compensation for the inconvenience and the customer is requesting 100% compensationWe are not offering a discount for any damaged parts, since the bed is now in perfection and can be used for many yearsWe do think that a refund of $is pretty fair , since the matter is now resolved and we are only refunding for the inconvenience of the matter

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The 25% restocking fee has not been waived I disagree with their response I looked at several websites for this product which had no shipping charges I went with your site for the cheaper price Your site did not give me any shipping charges prior to completing the order Why would I choose to pay $more for an item I could get cheaper somewhere else Had the shipping charges been disclosed up front I would have purchased from a different provider In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:The statement "We never got the money back from the back (bank?)"should read: The credit card company reviewed the complaint and agreed with the customerThe final resolution was that The Classy Home failed to provide a usable product so the customer was REFUNDED his moneyYes, this case can be closed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I rejected their offer because there was major damage to the furnitureI do NOT want to pay for damaged furnitureI have sent numerous emails and called numerous timesI do not get a response by phone it is always via emailIt has almost been monthI want my money back in full In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi, Thank you for voicing your concernOur driver actually tried calling you on Sunday in regards to the pick-up, but he couldn’t reach youThe number that we have on file for you is ###-###-####, let us know if there’s any other number the driver can reach you atWe’ll be waiting for your response

The shipping company actually tried calling the customer, but couldn't reach anyoneOnce we have a correct contact number for them we can have them reschedule the delivery.Thanks for your understanding

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you for your reply again stating it was a "typo" or "human error" regarding the advertisement of a product your company was selling However, I will never accept that as business being resolved The apology can only go so far I was misled by the advertised price and feel the company should have honored their mistake and corrected for further purchases I did not commit any wrong doing other than place an order that was processed, funds withdrawn from my account, told I needed to pay more money to continue processing my order or cancel order, and then filed complaints How this company is permitted to continue business when they falsely advertise a price to get a customer to order and then once a person makes an order the company either demands more funds to process order or it will be cancelled Honestly that sounds like a scam to me, "pay more funds to process order or it will be cancelled" Thank goodness I did not send the requested additional funds and had my order cancelled Also glad I paid via [redacted] to have the protection of guarantee getting my originally paid funds reimbursed I will never do business with this company again and will spread the order to my friends and family of the potential scam they run by advertising lower prices initially nd then requesting more to process and finalize an order.Thank you and have a great day! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Were terribly sorry to hear about the defects to this orderWe've been busy in the past few days, as we were out for a holiday for a few days last week, and were still catching up on the emails We've forwarded the issues and the photos to the manufacturer, well let you know as soon as we hear back from them, in regards to the parts needed Thank you for your understanding -The Classy Home-

Hi, We're sorry to hear about your disappointment.According to our return policy returns are refunded less a restocking charge and shipping fees.Sorry about that

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Their reply does not make senseThe price dropped more than 10% before the items were shippedI requested cancellation before the items were shipped, but I will not accept any restocking fee for unshipped itemsThis is unacceptableThey just dont take the customers seriously [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi,Thank you for contacting our customer support.The customer placed an order with us for a recliner and we sent him estimated ship datesThe dates we estimate are generally accurate, although it sometimes changes.The customer asked to cancel the order, however at that point it was too late since we already had the item in our warehouseOnce we have an item in our warehouse any cancellation is refunded less a 25% restocking charge and shipping fees.As a courtesy we increased the discount on the order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The restocking fee is inappropriate in regards to this orderThe end tables and coffee table were ordered to match the couch and love seatThe couch and love seat were badly damaged in the process of shipment and there were potential damages to the end tables and coffee tablesI was not going to break "The Classy Home's" original packaging to see if there were damages to their poorly packaged productI have attached four (4x) photos of the horrendous packing of our productsI am positive that sofas and love seats are not meant to be shipped on endI have been extremely dissatisfied with the business' customer service throughout my dealings with themI was never allowed to speak to a supervisor or manager even though my wife and I requested to do so on three separate occasionsI will only be satisfied with a full refund on my credit card and if the business is not willing to do so they will be taking it up with my very large and military friendly bankPlease let me know if you need additional photos...I took plenty In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We apologize for your frustrationThe shipping fees show in the cart prior to checkoutThis order has already been received into our warehouse from the manufacturer but has not shipped yetWe therefore have refunded her money less the 25% restocking fee on the item

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I still have not received a call from any repair place to set up a time to fix my furniturePlus, classy home has told me they were working on getting a repair team out to me over a week before the holiday weekend so that cannot be used as an excuse as to why nobody has been contactedI also want a sizeable discount for my furniture if and when it gets fixedIf any piece cannot be fixed, I want a replacement for that piece sent in its place which is what I wanted to happen when I 1st let classy home know I had damaged furniture In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com: I have reviewed the... response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been settled. They came and picked up the original bed on Tuesday, June ***,2015. My boyfriend and I had to carry the bed to the curb because the truck company they hired to pick up the bed refuse to even help us carry it. I had to ask them to move the truck closer to our house. They were not trying to assist us in anyway. The Classy Home is trying to make a profit from the damaged bed. They do not want to give me a full refund. I'm sure they knew the bed was damaged when they shipped it out. I have photos that proves they tried to cover up damages and imperfections on the first bed they sent. You can clearly see where they used some type of stain trying to conceal where parts of the headboard had chipped. They were hoping that I would take the discount they offered me to keep the bed. But when I didn't accept their offer the problems and unprofessionalism began. This company is very unprofessional. I just want a full refund. They sell damaged furniture and email you not to refuse it stating that it may delay the resolving the issue. I didnt refuse the first bed and look how long it stayed in my sunroom, 3 whole months. Ridiculous! If it wasnt for me contacting the BBB of New York, I would probably still have the bed just taking up space in my sunroom. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***