The Classy Home

Hi,The customer placed an order with us online Our website will not allow an incomplete sectional be added to the cart, the only way one piece of a sectional can be ordered is if the entire sectional is added to the cart and then the other piece is removedThe order was placed online and we
sent you a couple of email confirmations showing what the customer orderedWe unfortunately cannot accept responsibility for an order that was submitted online, we sent the customer a receipt to confirm the order.Thank you.The Classy Home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As we acknowledged our error of ordering the wrong item, there should be a better exchange/return policy to better your customer satisfaction score
We, as your customer, were looking at ordering another item from your business and also pay our own shipping fees to return the wrong itemThis is not a way
to deal with a customer that is trying to give you more business and even pay their own return feesYou have lost my business and hopefully everyone else looking at this messageI will make sure to report your poor quality serviceWe will not do anymore purchases from your websiteThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID# ***, and have determined that my complaint has NOT been settledThey came and picked up the original bed on Tuesday, June ***,My boyfriend and I had to carry the bed to the curb because the truck company they hired to pick up the bed refuse to even help us carry it I had to ask them to move the truck closer to our houseThey were not trying to assist us in anyway.
The Classy Home is trying to make a profit from the damaged bedThey do not want to give me a full refundI'm sure they knew the bed was damaged when they shipped it outI have photos that proves they tried to cover up damages and imperfections on the first bed they sentYou can clearly see where they used some type of stain trying to conceal where parts of the headboard had chippedThey were hoping that I would take the discount they offered me to keep the bedBut when I didn't accept their offer the problems and unprofessionalism beganThis company is very unprofessionalI just want a full refund They sell damaged furniture and email you not to refuse it stating that it may delay the resolving the issueI didnt refuse the first bed and look how long it stayed in my sunroom, whole monthsRidiculous! If it wasnt for me contacting the Revdex.com of New York, I would probably still have the bed just taking up space in my sunroom.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Rocks!
Very happy indeed with the quality, service and price I got @ the classy home
Being my first experience with them I was somehow nerves but at the and everything went smoothly from the ordering on to the timely delivery
Speaking with the reps they were very kind and helpful, trying to get me the best according to my needs & budget
I really appreciate this place & would shop again with them

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I did not agree with The Classy Home's response. I sent them the following response
*** ***, Thanks for getting back to me. This is NOT a “Warranty Issue” but a “Material and Workmanship Claim” Most companied in the United States know and understand the difference. Material Claims are Claims against the manufacturing process of the material in question. Being in the manufacturing area myself I would want to know and correct any issues I had with materials I was using to manufacture a unit. It has nothing to do with how long a Distributor wants to Guarantee or Warrant his product. Please forward this E Mail to either your Quality Department or Manufacturing Department for further consideration. Thanks,***
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi, Thanks for contacting us.We apologize for any inconvenience this order may have caused you. The loveseat shipped on 5/**Transit time to Florida generally takes 1-weeks.According to the shippers the delivery is scheduled for delivery on *** between 11am-3pm We
appreciate your patience and understanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you for your reply again stating it was a "typo" or "human error" regarding the advertisement of a product your company was selling However, I will never accept that as business being resolved The apology can only go so far I was misled by the advertised price and feel the company should have honored their mistake and corrected for further purchases I did not commit any wrong doing other than place an order that was processed, funds withdrawn from my account, told I needed to pay more money to continue processing my order or cancel order, and then filed complaints How this company is permitted to continue business when they falsely advertise a price to get a customer to order and then once a person makes an order the company either demands more funds to process order or it will be cancelled Honestly that sounds like a scam to me, "pay more funds to process order or it will be cancelled" Thank goodness I did not send the requested additional funds and had my order cancelled Also glad I paid via *** to have the protection of guarantee getting my originally paid funds reimbursed I will never do business with this company again and will spread the order to my friends and family of the potential scam they run by advertising lower prices initially nd then requesting more to process and finalize an order.Thank you and have a great day!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We're truly sorry for the damage you received and for all the aggravation this is causing you.I see you requested 50%I just checked to see and was advised that we could do that for the tableFor the chairs - please advise how many new chairs you need

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The companies stated policy is to return or repair at their discretionThey knew I did not want the item from the first day that I received it yet they chose to force me to keep it and send replacement parts. The replacement parts were not as complete as the original parts so there was much additional work requiredI had to hire someone to help in relocating doors and latches and hinges. The new replacement drawers do not fit the unit, however, the original damaged drawers do fitThey blame me for improper assemblyThis is very puzzling, especially since I sent photos of the parts with a measuring tape included in the photo to prove that the new parts are incorrectly sized
I have complied with them from the beginning and they have continued to fail to provide me with a complete, quality unit as promised. This ordeal has been very stressful as I had to store and protect many parts from damage while waiting for new partsNew parts that don't fit correctly and the unit does not have a professional appearance as they claim to provide as they repeatedly use the word "perfect" to describe this item. The bottom line is that they forced me to keep the unit, the unit is incomplete, I have incurred additional expenses to comply with their choices , and the unit does not have a quality appearance (as compared to other items that I own from the same manufacturer) ,and now they are ignoring me. They wonder why I filed a charge-back with my credit card company?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[YoIur Answer Here]i NO LONGER WISH TO RECEIVE THEIR PRODUCTI CALLED,E MAILED,TEXT AND EVEN SPOKE TO A FEW OF THEIREMPLOYEE'SNO RETURN CALLSNO RETURN RESPONSES TO ANY MESSAGES I LEFT.I FEAR THE BAD REVIEWS PEOPLE HAVE LEFTMY NAME AND PHONE NUMBER AS PURCHASER WAS ON WORK ORDERNEVER RECEIVED ACALL FROM THEM IF THEY TYPED MSN***'S PHONE NUMBER INCORRECTLYSHE CALLED AND SPOKE TO PEOPLE ALL GIVING THEMHER CORRECT PHONE NUMBERNO ONE EVER CORRECTED THE PHONE NUMBERALL WERE VERY RUDE AND UN PROFESSIONAL TO HER.DELIVERY MAN LIED TO HERHE WAS A BLOCK AWAY AND WOULD NOT DELIVER SOFASHE WAITED ALL DAY.EVIDENTLY, THEY HAVE DELIVERED DAMAGED FURNITURE TO PEOPLETHEY WOULD NOT TAKE BACK DAMAGE FURNITURE.RATINGS VERY BAD,SCARY
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***We truly are sorry for all the frustration this is causing youand we're sorry that you feel we are trying to get away with not taking care of the matter.Please understand that this is just the way we need to do in accordance with our terms and conditions.we will be paying for the repair and the unit will be totally restored to perfection - the torn panel will be changed too.we appreciate your understanding

Could you advise which drawer and which door you need? All when you are facing the unitWe will then order the new parts and have it shipped to your home

Hi, We shipped out the customer's order and it arrived with damageAccording to our terms and conditions we work with repair and replacement parts as opposed to just shipping out new piecesWe
told the customer that we can have a repairman go out and repair the pieces

We truly apologize for the frustration this has caused you. Our website reviews all information prior to payment and lays out all the fees.But, we do feel bad and have worked to lower the fees.We've lowered it to 15% restocking fee - to a total of $96.74The difference of $has been applied to your credit card. Thanks for your understanding in this matter.The Classy Home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Never seen a company conducting business in this fashionI will make sure I spread the word
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi,We're working with the repair company to see if we can compensate the customerWe'll advise shortly.Thanks for your patience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Like I mentioned in our first complaint, a full refund is our only option hereMaybe, your supervisor Molly should of thought differently when she laughed and both of us on the phone in different incidentsThe way your company has handled this entire situation is even more disturbing and embarrassing now there beforeIt took you days to respond to this complaint which just goes to show how unprofessional and incompetent your customer service and company isMost companies respond within business daysWe have already received our refund from the bank when we challenged it and now will be speaking to various news stations about this entire situationAll customer service names that we spoke with will be mentioned as wellWhen a customer / client is not happy with the order, a real company 99% of the time honors a full refund policyYou obviously fall in that 1% bracketNo surprise there at allI will now call back the back and escalate this situation as fraudulent unless I hear back from your company by Thursday to schedule a pickup by *** or any other courier to come pickup these boxesYou have until Thursday 5pm to get back to me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi,
We fortunately have the replacement parts for this cabinet availableWe've already sent you the entire hardware package, and part JAfter that you've requested part L, and we've actually sent it out last weekIt is on tracking number ***, going with UPSYou should receive the part tomorrow
We're sorry for the inconvenience this order has caused