The Classy Home

Hi, We are sorry to hear that you feel you were given the runaroundYour order shipped already, with AM Trucking under tracking number ***It is estimated to be delivered 9/*You will be contacted to schedule the delivery a day or two beforeWe sincerely apologize for all the frustration the
order may have caused you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Very dishonest of you Classy Home. Please find attached email correspondences.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi,
0);">Thanks for contacting us We truly apologize, you’ve been speaking to quite a few representatives, and they all tried helping you with the parts, since we did hope for you to get them on timeWe didn’t realize that this would turn out to be such a disappointment for you Please let us know what you’d like us to do nowWould you still prefer to get a replacement and pay us the $125, or would you want to wait for the parts? If you want to wait for the parts, you can use the ones you currently have in the meantime, since we don’t need them backPlease advisePlease let us know what you’d like to do

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company completely failed to advise me that the item I purchased was "out of stock". In fact I was the one who had to contact the company months after I purchased the produce! The company should never allow a consumer to purchase an item that is "out of stock" or on "back order" without first advising the consumer. I would never have purchased the item nor would I have purchased the other order for the dining table and chairs if I would have known this information. All the furniture is a matching set. Therefore, based on the company's failure to not only advise me prior to the purchase that the item was "out of stock" the "restocking fee" and shipping costs should be waived. I have attached the email receipt I received after the purchase and no where on the email does it state the item is out of stock or on back order. In fact the dates given for expected date to ship was 7/**/to 7/**/2016. NO WHERE IN THIS EMAIL does it state the item is "out of stock" or on back order. And I NEVER received an updated or status email from the company. I believe this is deceptive trade practice. I have attached a copy of the email and below is a screen shot of the email.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseAs I stated in my original complaint, the Classy Home is FORCING me to keep the Milari Queen Sleeper Soda which was delivered to my home damaged. I paid full price for a brand new sofa and am entitled to what I paid full price for. I am glad they agreed in their response to my complaints that the current condition of the sofa is damaged and in need of repair--which is why they have a repairman standing ready to repair it. I am equally glad that they have agreed that the sofa is damaged and need only to be "dumped" which is what they say they would do with it when it is returned to them confirmed by their statement: "the problem with us taking back items is that we end up dumping them when they come back - we don't resell returned items."I am expecting a full refund for the return of this damaged sofa, or a brand new sofa--one that would not be in need of any repairs or refurbishing.Thank You.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi,We unfortunately cannot accept responsibility for an order that was placed online by the customer, the customer placed the order online and we sent email confirmations to confirm what he ordered.Just to repeat, we shipped out the pieces that were ordered and it was all confirmed via email.Thank you

Hi Nicole, I've checked into this option.Our cost to ship this new glass would come to $185.00If we deduct $if would come to $135.00If you're ready to pay this amount - please call into the office to put in the order or you could just confirm here and we'll send you a PayPal invoice to collect the payment... Thanks for your understanding

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The file was inadvertedly closed and reopened to allow me to attach the pictures
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi, Please advise us once you receive the parts, and we'll apply an additional $discount for the inconvenience.We're truly sorry for the delay

Thank you so much for your assistance We never got the money back from the backThe customer now has the unit with all the parts and the money Would you be able to close this complaint at this point? Please feel free to contact me with any questions or concerns you may have
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please keep complaint ID: ***open until the following actions take place:
1) The material has been ordered and received
2) Appointment with the upholstery company has been made
3) Most importantly, the furniture is fixed to our satisfaction
The Classy Home is trying to resolves this issue on their termsWe are the customerI think most businesses forget thatFirst we were offered $per holeThey stated in their response to you they offered $per hole which was not trueThe second offer was $125. Also, when we wanted to send the furniture back they were going to charge us a 25% restock fee for damaged furnitureHow can they charge us a restock fee on a damaged product? In addition, we would have to pay the freight back to themTo us that is not taking care of the customer
Hopefully this issue will be resolved soon
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

We apologize for your frustration.The shipping fees show in the cart prior to checkout.This order has already been received into our warehouse from the manufacturer but has not shipped yet.We therefore have refunded her money less the 25% restocking fee on the item

Hi ***,
0);">I apologize for the delay in the response We were wondering if perhaps if we’d raise the discount would you be interested in keeping the table? Perhaps you could sell it to someone in your area? Please let me know

This is manufacturers issue.We have told her that this is still under review.AS soon as we get this settled we will let her know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I dont accept $discountThe price went down on your own website even before you shipped - which I sent you a screen shoot in your customer service websiteYou said you would look into that but it just got ignored If you dont match current price, please cancel it, and for the latter, I will not accept any additional cost on meThanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi,We received the order for a sofa table so that's what we shipped out, we also sent email confirmations to confirm the orderSince we don't keep stock of our items we can't make an exchangeWe can accept the return of the sofa table and the refund will be according to our terms, that's less a
restocking fee and shipping feeAs a courtesy we offered the customer to keep the table with a 10% discountWe unfortunately cannot take responsibility for a consumer's error, we fulfilled the order exactly as we received itThanks for your understanding

Hi,According to our terms and conditions, if an item can be repaired, we need to have it fixedTherefore, we would need to have our technician come out and perfect the unit for you.He’ll have the corner fixed and the doors leveled. If you don't prefer this option, then we can offer you a $
refund if you want to keep the item as is. Please let us know what you prefer

Hi,I'm truly sorry for the aggravation our response has caused.Unfortunately the manufacturer is unwilling to cover this product under warranty; and we as a store don't guarantee any of our items. But, as a customer courtesy; we are willing to offer compensation of $towards a new glass
that you could purchase at a local glass company.I know this is not ideal, but it is the best we at the store could offer.Please let me know if you're interested

We are sorry to hear about your disappointment with your furniture orderIn regards to your complaint with the driver, we truly apologize for that and are working to ensure that this does't happen again in the future- we actually never experienced such a deliveryAs for the damage we will have to
work according to our terms, that's dealing on getting the issues fixed as opposed to just picking up the entire order.Thanks for your understanding