The Classy Home

Revdex.com:The Classy Home has cleared the issue I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Tell us why here...Since we don't stock our products are cancellation policy is that an order can be cancelled for a full refund until we can cancel the order with the manufacturerOnce the order ships to us from the manufacturer we can only cancel the order with feesWe do allow for cancellations and there is no reason for us to force a customer to accept an order.Were not her to fight our customers just give them what they want At the time that the customer requested to cancel her order it already shipped with a freight companyShipping costs are expensive,we would not ship out the order if we would know that the customer wants to cancel the order.Thanks for your understanding

Hi,Thank you for contacting our customer support.The customer placed an order with us for a recliner and we sent him estimated ship datesThe dates we estimate are generally accurate, although it sometimes changes.The customer asked to cancel the order, however at that point it was too late since
we already had the item in our warehouseOnce we have an item in our warehouse any cancellation is refunded less a 25% restocking charge and shipping fees.As a courtesy we increased the discount on the order

We're truly sorry for all the aggravation this has caused.Could you forward us photos of the defect to *** so that we could review and advise

please provide more information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I still have not received a call from any repair place to set up a time to fix my furniturePlus, classy home has told me they were working on getting a repair team out to me over a week before the holiday weekend so that cannot be used as an excuse as to why nobody has been contactedI also want a sizeable discount for my furniture if and when it gets fixedIf any piece cannot be fixed, I want a replacement for that piece sent in its place which is what I wanted to happen when I 1st let classy home know I had damaged furniture
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We do understand that you request a full refund, however according to our store policy when an order arrives with damage we deal with repair, replacements, and discounts as opposed to just a full refund.Thanks for your understanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Repairman came and fixed all that he couldHe said that the quality of the furniture was not very great and he would have paid that much money for it eitherI am now working with the company trying to get a discount because I am NOT going to pay full price for something that I sat on for months and is still not top shape
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom it May concern,
We truly feel bad about the defects on the furniture that the customer received
we try to do our best with the packaging to ensure the safest shipping for the productsUnfortunatley some items to end up arriving with defects
We then follow
our usual protocol of either offering compensation if the customer is ready to keep as is - where in this case we offered $per hole, but could now offer $per hole = $refund
Or, we order new complete panels for the defective section (now this is the complete back panel sewn together by the original manufacturer to ensure that the material and cut is exactly the same.) once this pcarrives from the manufacturer we then have a professional upholsterer come out, remove the defective panels and replace them with brand new ones - resulting in brand new undamaged units
We will need to go with one of these options and are waiting for our customer to decide
Kind Regards,
***

Hi,We received the order for a sofa table so that's what we shipped out, we also sent email confirmations to confirm the orderSince we don't keep stock of our items we can't make an exchangeWe can accept the return of the sofa table and the refund will be according to our terms, that's less
a restocking fee and shipping feeAs a courtesy we offered the customer to keep the table with a 10% discountWe unfortunately cannot take responsibility for a consumer's error, we fulfilled the order exactly as we received itThanks for your understanding

We certainly understand the customer's frustration and apologizeWe have our terms that we work with and we are waiting to receive better photos of the defect so that we can further work on the claim

Hi, Thanks for getting back to us. Once again the manufacturer puts that warning on there, so they should be able to sell their product in California tooThere was a late preposition which was passed in the state of California against a specific product used in the production of furniture, which none of the other states in the US have agreed withTherefore this label shouldn’t be of a concern, it is there only to serve the purpose of following the law

We truly apologize for the frustration this has caused you
Our website reviews all information prior to payment and lays out all the feesBut, we do feel bad and have worked to lower the feesWe've lowered it to 15% restocking fee - to a total of $The difference of $has been applied to your credit card
Thanks for your understanding in this matterThe Classy Home

We understand your frustration; but the shipping company has charged us $to deliver and quoted $for the return
In addition to the 15% restocking fee
We apologize for the costs; but these are expensive charges and we really can't take it back unless you agree to these costs
Otherwise we could continue to work with replacement parts

Hi,
Please advise us once you receive the parts, and we'll apply an additional $discount for the inconvenienceWe're truly sorry for the delay

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi, We're truly sorry for all the frustration this has caused.But, as per our records we have already refunded the complete table to your *** account weeks ago.It shows to have cleared in your *** account already. If you have any additional issues please email us to
***

Hi, We apologize for any inconvenience this order may have caused youUnfortunately you requested cancellation a little late since the furniture was already in our warehouse and ready to ship out.Since we don't keep stock of our items and this was a special order for you we do have to work
according to our terms and conditions.At this point the order can only be canceled with a 25% restocking charge and the original shipping fees we paid to have the order shipped and returned are non-refundable either We're not sure how you saw the merchandise at a cheaper price since you got a flat 10% on your order which is the best discount we've ever hadAt this point if you want we can either give you a discount on the furniture or cancel it according to our fees. Please let us know how you want to proceed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The merchant maintains that their software prevents misorders of this nature That this happened is itself proof they are wrongWhen ordering the piece I never modified the default quantity amounts or overrode any warning that I had accidentally ordered two of the same pieces The merchant maintains that I would have received an alert during the ordering uprocess notifying me of the incomplete order I NEVER received any pop ups or alerts showing that the piece was incomplete I simply clicked on the sectional, saw it indicate quantity (which includes both pieces) and then paid There appears to be only two possibilities: 1) there was a software glitch and the merchant does not want to take responsibility, or 2) the merchant is dishonest, shipped me two incorrect pieces hoping I would then purchase the missing parts Either way: buyer beware Finally, the merchant suggested via telephone I might have accidentally misplaced the order because I don't know how to use technology This is absurd, as I am online college professor who spends most of the day working with technology For them to say that their mistake was somehow due to my ignorance of technology is not only offensive but also unsupported in relation to my vocation
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***