The College Network, Inc.

The information given included accreditation, time frame, acceptance by other school and a working relationship with Excelsior CollegeAccreditation did not exist as it was explained, I have not found a school that would accept the credits obtained if anyTime frame was completely no where in line with what I was told at the sales spielWorking relationship with Excelsior again was not found to be reliable, or truthfulI have not used the program at all becoming extremely upset with all inconsistenciesI have asked for a full refund to which I was told we simply don't do that if you choose not to use our services that's your choiceAsking to speak with a Supervisor I was told there was no one else, this was all I would getI would like a full refund, including financing costs, it was deceptive, wrong, unusable, totally unacceptableThis is now paid in full and unusable

I signed a contract with The College Network in April,I financed the testing fees so I would not have the burden of saving for my required tests to achieve a nursing degreeI was instructed to call and request a check for my tests when I was ready to go to a testing center for the examWhen I requested it I was told it would take up to weeks, it's been a yearI have repeatedly called and now there is no option to speak to anybody, only a recording instructing callers to send an e-mail I sent multiple e-mails with NO response the last being April,I have the sent e-mails saved Also, I financed on-line modules and printed textbooks that I was instructed to request when I was ready I received the first one and now the academic support line says they no longer send book because it's available to print on-line It was available when I received the first one so I don't understand how they can change their practice after I paid $each for modules I have to cont

I signed on with the College Network, under the promise that these were actual classes, not just " study guides"I was visited by a " personal advisor" who I have yet to ever hear from after he acquired my signatureI had asked SEVERAL times about how the program worked, and was told quote" you will take the classes, and exams, and receive your credits through Excelsior collegeAfter looking even further into this , and contacting Excelsior, I was told that they were not even affiliated with TCN, and what I paid $for was nothing more than study guidesI feel as though I was 100% misled, as I was told I was " enrolling in a distance learning college"This has not been the caseI have finished my course " material", only to find I now have to pay for CLEP exams, which was not explained to meThe " personal advisor" who came to my house, has stated verbatim, that all exam fees were covered in my "tuition", again, not trueI was lied to, blatantly, and was basically harassed i

I took out a loan with the college network and that covered test fees once I took the test and I submitted for reimbursement after I passed I was supposed to get a run refund check for those test feesI have outstanding test fees and when I call the college network tell me to use an email address or phone number for financial issues the email address does not work nor does the phone numberI took a foundations test in December of for $Health differences in June of for $Health differences in August for $and health differences May of for $For a total of $1,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedWithout changing the above statement provided to me by the Revdex.com, I would like to add the following I do accept actions by TCN if I do indeed get my test refund check in 7-days as indicated I do not accept that TCN takes so long to meet their obligations of refunds in a timely manner I was not having any problems with TCN when I first signed up in May All other departments of the college are meeting my needs satisfactorily and there was be no need to cancel agreement in business days in May/June I do hope that the changes that TCN is doing to resolve the delay in refunds, as noted in recent phone conversation with TCN representative, will make the rest of my TCN experience more pleasurable
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I appreciate the attempt by The College Network, and will accept them sending money they owe me, this only addresses part of the problem. As of today 2/11/I have yet to see anything regarding that check being sent. This does not solve the repeated issue of constant delays in the sending of checks considering the actual processing time, based of e-mails and other communications with them, is much less than the actual time it takes to send out the checks. This response did not address the issues of The College Network failures of complying with the written promise and guarantee of contact and assistance with the English Comp test failure. The College Network’s inability to keep material up to date, which is the one of the underlying cause of their materials not matching up with testing information, as new terminology and other changes have happened since the modules were written, some as far back as and Again I am looking for a partial refund of a total of $(minus any testing fees that are in process of being mailed in a timely fashion). As I am requesting a partial refund, trhe cancelation period would not apply as my contract states for a full refund there is a cancelation period. A lifetime learning credit or educational credit will not be accepted. This is because there is no definition or statement in my contract about these. Also it does not address the testing fee issues. Lastly The College Network has shown that they do in fact return monies collected for services and products in all the loans the pay off or by back, in some cases for more money than the refund amount I am looking for. A unwillingness to refund money to non-loan clients creates two classes of clients / debtors and may be considered discrimination *** ***
Regards,
Jo** ***

The College Network Inc(“TCN”) has received and reviewed your email dated May 29, pertaining to *** *** complaint
TCN will send out the Exam Fee check recently
requested by *** *** within the next 10-business days
Please feel free to call me in the event you have any additional questions
Sincerely,
Bernard ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI have left a message for a return call to have release statement sent to meMy address can be provided as well. The credit union that has the loan is southeast financial credit union and asked that they be contacted and refunded the money so that the debt will be settled and have them correct the mark on my credit as well
Regards,
*** ***

The College Network Inc(“TCN”) has received and reviewed your email dated March 06, pertaining to*** *** complaint
TCN will send out the Exam Fees that *** ***
requested in the next 10-business days
Please feel free to call me in the event you have any additional questions
Sincerely,
Bernard ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

Revdex.com:I had to make an agreement to help me because of financial hard ship, and I don't want to hurt my creditBut every cent paid to the college network is paying people who lie about who they are I am not asking for my money backthati have paid I am asking for them to do what is right and end my contractI am to the point now that I will get a lawyer and go to court if they do not hear me outI reject their statement *** ***I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***

Just wanted to update youI did receive my $refund but still have NOT received my testing check requested on April 1, I called again and was told the same thing as before
Thank you,
*** ***

I have reviewed your email dated June 23, pertaining to *** *** complaint
The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study
material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN had a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contract
*** *** signed her contract with TCN on April 25, for the purchase of Comprehensive Learning Modules related to the Bachelor of Science Degree in Nursing degree program offered by Indiana State University.
TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** *** program was designed so she can study when she is ready to study; the TCN staff is here to assist her in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
*** ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-
*The College Network, Incis not affiliated, formally or informally, with Excelsior College
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

When I first signed up with The College Network in February 2014, I was told by my academic advisor that the best option for me was to finance all of my exam fees in with the loan I was taking out through them so when it came time after all the lessons and quizzes were complete, I wouldn't have to try to come up with the money I was told by my advisor that all I had to do after completing the lessons and quizzes at the end of each class was to contact The College Network and submit a request for a check to be sent to me so I could pay for and schedule my exam to receive college credit hours I was told to allow 2-weeks to receive my check in the mail Well, the first time I submitted a request it took MONTHS to receive the check Now, it has been over a YEAR since I submitted the request for the check for my Lifespan Developmental Psychology exam fee, and over MONTHS since I submitted the request for my Analysis and Interpretation of Literature exam fee Every time I call t

I have a contract with The College Network that states I will be reimbursed for college exams feesI signed and mailed back the settlement agreement in August Bernard ** *** told me it was going to take to weeks to get the check , but it has been over months and yet I did not receive my check.I have called and emailed the accounting department but never received any response from them

These people are fraudulent, they prey on Americas nurses and America allows them tooI was told that my contract with them wasn't binding until after I passed my first exam and that they pay for all examsIf you compare the exam cost to the school you will see that they are exactly the same priceWell when I went to sign up for the exam I was told that they aren't paying for the examSo I called the lady the who came out to my house and asked her about it, she said I wasn't bonded to the contract until after I pass the first examShe then proceeded to login to her account to cancel my contractWell that is when she found out that she had been firedThat is right she no longer had access to anythingShe then gave me a number to call directly to get the contract canceledI call the number and asked to cancelI got the run around, and once a man answered the phone he begin to repeat himself like a tape recorderI said can you please just cancel the contract, His response was s

The College Network promised to deliver, electronically, college classes so that I could obtain by BSNHowever every time I attempted to gain on-line access I was unable to do soI contacted them at least a dozen time via phoneand via emailI received no return calls or emailsSo, I went with another college to obtain my degreeI NEVER took any part of a class with them, now they have contacted me wanting 4,to pay for classesThey have threatened to garnish my wages if I do not pay them

I enrolled with The College Network to assist me with studies to pursue my Associates degree in NursingMy account has been paid in full for quite some timeI have requested a "test fee" reimbursement via fax for a CLEP exam I paid for (out of pocket), passed and sent resultsThis took place in July of I have spoken to advisors who continue to tell me this payment is being processedI have e-mailed the accounting department of TCN with no responseI have more request for testing fees and I have had NO success in contacting anyone that can help

The College Network Inc(“TCN”) has received and reviewed your email dated February 13, pertaining to*** *** complaint
TCN will be sending out *** *** exam
fee check within the next 10-business days.
*** *** program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
Please feel free to call me in the event you have any additional questions
Sincerely,
*** ** ***Director Customer Relations
The College Network, Inc
1-800-634-&n

I have reviewed your email dated January 05, pertaining to *** *** complaint
TCN will be sending *** *** requested Exam Fee check to her within the next 10-
business days
*** *** program was designed so*** *** can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
If I can be of further service, please don’t hesitate to contact me
Sincerely,
*** ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-&nb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The College Network is an online institutionI did not have access to the modules due to The College Network web site being downAfter several attempts to resolve this issue I then wrote to cancelI no longer want anything to do with this school considering how I was treated in this matter
Regards,
*** ***