The College Network, Inc.

The content provided by The College Network for the courses is not applicable to the content on the testsIn all cases I have had to purchase additional information (from outside sources) as I was failing the exams (3+ times) with their contentI literally thought I was in the wrong test for the courses as the content was so far off what was providedIn addition they provide an email address for customer service related issues that no one ever answersIf you get ahold of someone on the phone they are quick to tell you they do not work for the customer service department or The College Network at all and wish they could helpI have written them 10+ emails within the last couple months and have not received one responseAdditionally, I have not been reimbursed for my last two examsThe first one was submitted months agoI called someone in the Academic Support Department to discuss the many issues I am having and advised him that I want to cancel my contract, as they are in breac

I have not been using the online service much as it was not successful at assisting me with testing outI have instead been actually taking the courses online through Excelsior CollegeI was not going to frustrate things and was just seeking to recoupe the testing fees that The College Network is suppose to provide for testingI requested such testing fees on October 3rdAt this time still have not received the feeI contacted The College Network again on November and was told to call a phone number which had a message system telling me to email [email protected] which I didStill no response and still no payment for the testing feesThe end of this week will be two months attempting to get the testing fees to test out on tests that I am not taking because I am taking the actual course instead because The College Network service is not effective for me and I am not even using it and have not for well over two years

I financed my nursing material and testing through the college networkAs per contract and verbal communication with the college network, they are to send me reimbursement checks within two weeks of requesting the checksI requested the first reimbursement check ($345.00) on December 8th (Micro Test)I requested the second reimbursement check ($460.00) on January 11th (Anatomy and Physiology Test)I requested the third reimbursement check ($345.00) on February 15th (Health and Safety Test)When you contact the Academic Advisor, they state the status is "in process" but are unable to give me any more information

I joined the College Network last yearWhen I joined, a representative came to my home and led me to believe they were part of Excelsior CollegeI did not know they were not part of Excelsior until I had signed the contract At this time I was told that the college network had help and tutors available online when neededThey are not available when needed and they are not ExcelsiorI have tried to email with network issue but was not helpedI have not been able to log into their site for over months

I signed up for TCN to get my BSNIt seemed like a legitimate business in After taking none of the tests and struggling with the course material they refused to give my money backI continue to to make monthly payments for something I never usedI used course material for one classNo tests or modulesYet they won't return my moneyI will start a legitimate pre-med program in the fall- but will still be out thousands of dollars I think all those who have been scammed should receive refundsEspecially since investigations and lawsuits have and continue to occur

I thought the were an actual collegeThey are a prep program and a crappy one at thatThey won't give me my money back and are horrible at helpI would never recommend anyone use them

I have reviewed your email dated February 2, pertaining to *** *** complaint
The College Network, Inc(“TCN”) has a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contract
*** *** program was designed so*** *** can study when she is ready to studyThe TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
If I can be of further service, please don’t hesitate to contact me
Sincerely,
*** ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-

I currently have eight exam fee checks pending payment with the College Network, dating back to July 29, I was advised that the wait time for exam fee checks to be issued was weeksIt has been nearly two yearsThere is no way to contact the college networkI can only get thought to academic support, who is a separate entity from College Network and are unable to process any billing inquiriesI have called the number listed for The college network and am given three options; academic support, billing inquiries and new customerWhen selecting the option for the billing department, it goes straight to a voicemail which advises you to email your concern to "[email protected]"I have emailed over times and have NEVER received a responseThis is absolutely unacceptable

The College Network promised to deliver, electronically, college classes so that I could obtain by BSNHowever every time I attempted to gain on-line access I was unable to do soI contacted them at least a dozen time via phoneand via emailI received no return calls or emailsSo, I went with another college to obtain my degreeI NEVER took any part of a class with them, now they have contacted me wanting 4,to pay for classesThey have threatened to garnish my wages if I do not pay them

The College Network Inc(“TCN”) has received and reviewed your email dated April 13, pertaining to*** *** complaint
TCN has paid
off and closed *** *** loan and sent out her refund.
Please feel free to call me in the event you have any additional questions
Sincerely,
Bernard** ***
Director Customer Relations
The College Network, Inc
1-800-634-

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9970564, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I took out a loan with the college network and that covered test fees once I took the test and I submitted for reimbursement after I passed I was supposed to get a run refund check for those test feesI have outstanding test fees and when I call the college network tell me to use an email address or phone number for financial issues the email address does not work nor does the phone numberI took a foundations test in December of for $Health differences in June of for $Health differences in August for $and health differences May of for $For a total of $1,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have repeatedly requested a complete refund as I never began the program due to health issuesThe offer given to me offered to pay off an outstanding loan of less than $5,The program cost much more than thatThe offer stated that in return for monies already paid toward the loan I would receive credit towards "other" non-credited courses through the College NetworkI am not able to complete other courses with this company or any otherDocumentation stating such has been provided to The College NetworkThis health issue was discussed with *** *** prior to contract signatureAt that time I was assured by him that if my disease progressed, I could receive a refund with documentation. I continue to request a complete refund Regards, *** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed your email dated September 01, pertaining to *** *** complaint
The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has
assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN has a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contract
*** *** signed her contract with TCN on February 16, for the purchase of Comprehensive Learning Modules related to the Associate of Science Degree in nursing offered by Excelsior College*.
TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** *** program was designed so she can study when she is ready to study; the TCN staff is here to assist her in obtaining her degree Monday-Friday, from 9:a.mto 7:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
Bernard ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

In I signed up an online class through The College NetworkIt was a personal loan that I started paying monthly around $a monthTheir study guides and online modules was not very helpfulI continued to do the online class approximately monthsEvery time I call to inquire about the clinical portion of the program the College Network representative always says that their contract with *** *** and *** *** *** is still pendingI finally decided to call The College Network and told them that I would stop with the online program because of their poor service and their online formatting is not helpful to learning and passing the classesI requested them numerous times to send me credit for the subjects I passed but never receive anything from them even though I paid for it
When I called them back in the College Network informed me that they are not accepting students from California and I owe them the full loan of almost $10,I was paying them $

I contacted this company in January requesting a refund of my test feesI pre paid and did not use them as I went through Excelsior College instead Out if the originally paid I was told I would receive approximately backI was told I would receive it within weeksThey stopped responding to me in June and I still never received a refund which in turn made me unable to pay for my CPNE and finish my nursing course through excelsior

I WAS SET UP BY A REPRESENTATIVE FROM THE COLLEGE NETWORK HE LIED TO ME, SHOWED ME A PAPER SAYING THAT IT WAS ONLY A SIMPLE SCHOOL APPLICATION THAT I HAD TO SIGN
LATER, HE TOLD ME THAT I HAD TO PAY $11,, IF I DONT HE IS GOING TO MESS UP MY CREDITAFRAID, I STARTED MAKING PAYMENTS , I TRIED THEIR SCHOOL BUT IT WAS IMPOSSIBLE FOR METHEY TOOK MY MONEY FOR YEARS EVEN THOUGH I WAS ENROLLED AND PAYING FOR ANOTHER SCHOOLWHEN I GOT SICK, LOST MY JOB,THEY SEND THE BILL TO THE COLLECTION AGENCY
I NEVER APPLIED FOR A STUDENT LOAN WITH COLLEGE NETWORKIT WAS A SET UP AND I WANT THEM TO REMOVE THAT FROM MY RECORD
PLEASE HELP ME

I have not received ANY reimbursement checks for my testing feesI requested my check for my first test almost a year ago now and recently requested a second check for a second testWhen I call the phone number listed for The College Network I am connected with the "education" department who claim they have nothing to do with the payments and I need to contact the finance departmentWhen asked for contact info for the finance department I am given an email address [email protected] have sent several emails without any type of responseI call back and advise I have not received any responses and still have not received payment and am told to continue sending emails and I will get a replyStill to this date I have not received a reply and have not recieved any type of reimbursement or given any assistance in attempting to locate my payment

Last April was a check process issued for reimbursement for class "Life Span 3" Currently I havent received this check! I have called several times and either disconnected or transfer to another agency for their customer service and all they can tell me is that the check is being processed! I have also emailed the college network as told to amd never received an answer!! Email is [email protected]
The check should be the amiunt of $
I would like to recieved this money as promised!!
Thank you
*** ***