The College Network, Inc.

In I purchased multiple learning modules from the College NetworkI purchased the modules based on an unofficial review of my transcriptsMy official transcripts were not reviewed until almost one year laterAfter the official review of my transcripts, The College Network determined that I did not need all the courses I had purchasedI then received an adjustment, or credit back to my account for approximately $4,
In 2014, I paid off my loan through South East Financial, the credit union that I financed the learning modules throughI have maintained a zero balance with the College Network since this time
Currently, I have two outstanding issues with the College Network that require further action:
In November I took the Life Span and Development Psychology ExamI requested the exam fee check in November in the sum of $As of today, April 21, The College Network shows the check as processingI have called over times to check the status a

I have reviewed your email dated December 09, pertaining to*** *** complaint
The College Network, Inc(“TCN”) is an educational services and eLearning company which provides
study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN had a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contract
*** *** enrolled with TCN on June 25, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*
TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** ***’s program was designed so *** *** can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
*** ** ***Director of Customer Relations
The College Network, Inc
1-800-634-
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locationsIf I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
TCN sells a scam and like I also said, it has been impossible for me to move forward in the years I've been enrolledI don't have the extra $80+ for the exam fees eitherWhen I first spoke with TCN during my enrollment I was told TCN pays for the exams which is FALSE! They reimburse for the exam with delays.I want to be refunded and my standing balance relinquished.Regards,*** ***

I was looking for LPN to RN bridge program,so I came across TCN websiteTheir Rep contacted me using my contact info I left onlineHe talked me into this contract which I thought sounded good and I would be able to graduate nursing school within monthsHe did not explain to me that you are only allowed to cancel the program within daysAfter I enrolled, the information the courses was not enough and hard to understandI called to cancel within two weeks and was told it is too lateNow I am stuck with paying for this loanI studied for one class which I ended up failing because the information wasn't clear enoughI requested exam fees because it is all included in the loan I am paying, it took the one whole year before they could send me a $checkThey are a scam and they should be shut downThey are stealing money from poor peopleI don't even have one class that I got through with them yet I have to pay $and if I don't ,it affects my creditSomeone needs to

I Have requested my exam reimbursement in December I received an email that my request was being processed on 12/2/ I have contacted TCN, by phone and emails, numerous times and have not received
any acknowledgement This is the second time I am contacting the Revdex.com for assistance

Diane, here is response for customer WiliamsBernie

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.While I do accept the refund of test fees, I am also requesting a refund of the balance of the loan itself, paid to Southeast FinancialA test fee refund is an excellent start, and I do thank MrSchrader for that; but this is incompleteI originally asked for a refund of the entire loanI am willing to settle with TCN when they satisfy the loan in full. Regards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe College Network has failed again to deliver services and products in a timely manner againPlease refer to Revdex.com complaint number *** submitted by me on 9/29/for previous similar issueDue to my contract with The College Network have to continue this processThis time they have failed to provide an exam fee check for Microbiology for $Every time I call or contact them it is always should be done in another week or two; or we see that it has been delayed and the "accounting" department is working on itI have been passed to many people and supposedly, my issue was taken up by the supervisor "Brook" per Brad at extension on 1/6/It has been months since submissionThe underlying problem has failed to be resolved, and we seem to get nothing but delaysI also have a $dollar payment owed for A&P test feeThis test fee submission showed that they could process the test fee in under three business daysThis is due to I choose to take the two, 3-credit classes and not the one, - credit classThey were able to have that all figured out and sent to me within 1-day of submission of the feesThis means that the only thing holding up payments appears to be the accounting department, with no explanation whyIn addition, they have failed to uphold their warranty / guarantee on their productsOn 03/29/I took and failed the English comp through The College Network's testing companyOn the results page it stated specifically "the College Network is committed to your success...The Academic Support department will contact you within a few days to help you..." As of this date they never contacted me in regards to the failed exam to provide any help or supportAfter some other pretest work, and practice with the course material, I decided it was better to take an English class, at my own expense, instead of doing the test due to lack of supportLastly, when comparing what is provided in The College Network CLMs to the publicly available descriptions of some of the tests and example / practice test question, the information provided by The College Network does not appear sufficient to pass some the examsWhen comparing their CLMs to some of the most recent textbooks on the subject as well there are some differences noted tooI had to use outside materials to obtain the grades on the exams I wanted and just to be able to pass some of themDue to specific confidential agreements with test centers, I cannot and will not specify what is different or missing from the material beyond the above stated comments
I am looking for partial reimbursement of the overall cost of purchased material and test fees for the sum of $7040.00, and termination of the contractThis includes all unused or unpaid test fees, unsuccessfully completed or uncompleted modules or aides (as defined as have not yet received or accomplished a passing grade in the class / equivalency exam)As I do not have a loan balance for these items, therefor can be no agreement to pay off the remaining balance of a loanIn addition, I will not accept "lifetime learning credits" that they have offered others in the past due to those items are not defined and part of the problem is that their products are not useful as suchRegards,*** *** %

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have received the check I requested but this does not satisfy my original complaintWaiting months to receive a single check is simply unacceptableI could have completed an actual course at a real college in this amount of timeThe delays have been getting progressively worse with regards to receiving my requested checks and have become a hindrance to my educational goalsWhen I signed up for this program I was promised check delivery within weeks and the opportunity to fulfill my educational goals at my paceThe College Network's egregious delays are a breach of their contractual duties to meI again request immediate termination of my contract, reimbursement of all payments made thus far, and forgiveness of the loan made through the *** *** Credit Union
Regards,
*** ***

owed refund
had enrolled in a BSN program with the college network and they lost their accreditation in CaliforniaHad contacted them Feb for a refundthey told me it would take weeks to processit has been over a year and I have sent many e mails with no responseTheir voicemail just refers you to their e mail

I paid up front $for my examsI have been waiting since January for them to send me a check for one exam totaling $I've sent numerous emails with no responseI've tried a least times to call and its a 1-run around number with no one answering just a recordingI read all the reviews and see that no one is getting paid this is ridiculousI financed my $loan with them through se financial and have paid that offOf course they have no answers or phone numbers eitherI want may full reimbursement for the $It was an option to add on exam fees when we signed up a couple years ago and I know they are still signing people up and they are not giving them the
option of excluding the exam fees they tried to sign my friend

Revdex.com:
The College Network has not met the terms of our settlement agreement so I wish to re-open my complaintI signed a release and settlement agreement, in their response on the Revdex.com they stated it would take 8-weeks to processIt has been almost months since the weeks and I am still being chargedI have called numerous times to their director of consumer relations and he does not return my calls- he did one time leave a message saying "thanks for bringing this to my attention, I forwarded this to accounting and it should be taken care of in a couple days"- weeks agoThey will not let me talk to anyone else and tell me that my "case has been forwarded to accounting" but will not let me speak with accountingThe company that has the loan says they will report me to the credit companies and they call me every single day for the last monthI have been enduring harassment and threats because the college network did not hold up their end of this agreement
Thank you,
*** ***

I signed up for this service under the impression from the man sitting in my living room that I should go ahead and take the program because I had three days to cancel without being chargedI never received any material from this companyI never logged in onlineI called and cancelled this service within the time allowed and now six years later I received a bill stating the account is in collections for paymentI owe them nothing and as far as why they waited so long to let me know they never cancelled as I requested is fraudHow do they get away with stealing people's money

The College Network Inc(“TCN”) has received and reviewed your email dated October 13, pertaining to *** *** complaint
TCN has sent Morgan *** all of the Examination Fees she had requestedAt this time, *** *** has no requests for Examination Fees pending
Please feel free to call me in the event you have any additional questions
Sincerely,
Bernard ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

The College Network, Incis in the process of cancelling this customer once she signs a Release and Settlement AgreementCustomer has been difficult to get in touch with as she has left her work number without an EXT number
Bernie

I have reviewed your email dated August 06, pertaining to *** *** complaint
0pt;" class="MsoNormal">The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN had a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contractTCN will be sending out *** *** Test Fee check in the next few days
*** *** enrolled with TCN on February 26, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*
TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** *** program was designed so *** *** can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
Director of Customer Relations
The College Network, Inc
1-800-634-
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
*The College Network, Incis not affiliated with ExcelsiorCollege

I currently have eight exam fee checks pending payment with the College Network, dating back to July 29, I was advised that the wait time for exam fee checks to be issued was weeksIt has been nearly two yearsThere is no way to contact the college networkI can only get thought to academic support, who is a separate entity from College Network and are unable to process any billing inquiriesI have called the number listed for The college network and am given three options; academic support, billing inquiries and new customerWhen selecting the option for the billing department, it goes straight to a voicemail which advises you to email your concern to "[email protected]"I have emailed over times and have NEVER received a responseThis is absolutely unacceptable

I took out a loan with the college network and that covered test fees once I took the test and I submitted for reimbursement after I passed I was supposed to get a run refund check for those test feesI have outstanding test fees and when I call the college network tell me to use an email address or phone number for financial issues the email address does not work nor does the phone numberI took a foundations test in December of for $Health differences in June of for $Health differences in August for $and health differences May of for $For a total of $1,

On 12/29/12- information was giving about the product I was purchasingI was led to believe that I was enrolling in classes I was charged $8,409.17-The loan is thru *** *** which no longer does business with the College network They did not fulfill their end of the agreement I did not receive the goods that were promised and there was no schooling involved as stated by the sales person Michelle K*** I am left paying on a hefty loan for no reasonI have $3,and some change left to pay on this loanI have been paying on this loan the whole time without any benefit to me Thru the years I have received books that are not even associated with the Excelsior college as promisedThe College Network led me to believe that they were affiliated with and that I was enrolling with Excelsior College which I found out after the fact that I was not enrolling and that they had no connection with the College

This is the worse company ever to deal withThe never respond to emails, calls, and they never send in the exam feesI filed a complaint with the Revdex.com and The College Network agreed to return all my exam fees and to this date they have not, and it has been over a year

I have reviewed your email dated February 2, pertaining to *** *** complaint
The College Network, Inc(“TCN”) has a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contract
*** *** program was designed so*** *** can study when she is ready to studyThe TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
If I can be of further service, please don’t hesitate to contact me
Sincerely,
*** ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-