The College Network

Paid for program that is not accreditedDon't want to reimburse my money backadvertisement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I informed my "Acadenic Adviser" that my husband is retired military and that we were moving to CaliforniaHe failed to inform me that California does not accept the classes obtained through The College NetworkI will be consulting with our legal adviser on our local military base to obtain legal action if my request is not granted within daysMy request is that TCN will void our contract and pay off my loanIt is absolutely unacceptable that it has taken over four months to get my refund check for the test that I tookI look forward to seeing when it will arrive- if it even does! Regards, [redacted]

I have reviewed your email dated January 26, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 5-Day Cancellation Policy [redacted] did not contact TCN within five business days to cancel her contract [redacted] enrolled with TCN on September 15, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College* TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, Bernard [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

The College Network Inc(“TCN”) has received and reviewed your email dated June 23, pertaining to [redacted] complaint TCN will be sending out the Exam Fee(s) owed to [redacted] soon Please feel free to call me in the event you have any additional questions Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-

I have reviewed your email dated June 30, pertaining to [redacted] complaint Roman"> The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 3-Day Cancellation Policy [redacted] did not contact TCN within three business days to cancel her contract [redacted] enrolled with TCN on June 10, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College* TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.” *The College Network, Incis not affiliated with ExcelsiorCollege

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In response to the day period that I was alloted to reject the loan I was not able to begin/complete the coarse in which I choose to start with which was the English portion The english sections requires text books and short stories to go along with the information of which was not delivered to me until well after the five day period was over How is a customer supposed to know if they are pleased with a product they are "consuming" if they aren't able to experience it until after the window to back out has passed?!?! I was clearly unable to make this educated decision d/t your companies lack of propmptness getting me the information I needed to make an educated decision by experiencing the program I was advised by [redacted] the sales person to choose a subject that was a strong suit for me of which I did, it happens to be english I would ask like to ask the College network what they feel their clients would be able to experience throughly in five days as they likely could not complete an entire coarse to know wheather or not the college netowrk truely prepaired them for the test by allowing them to pass of which I was not able to I feel strongly that for furture clients the college network needs to look at if their setting the other cleints up for failure by not allowing them to experience the entire program and see how well it truely prepairs you as they state they are This couldn't possibly be evaluated until after experiencing the true exam, and finding if you felt prepaired for this and ultimatly reflect in your results if you passed or failed I continue to want to work toward my goal of obtaining my BSN, but feel strongly that this is not going to be able to be accomplished with College network as the learning material offered by the coarse did not prepair me for the true exam as it should have, infact I failed I was educated on other routes I could take in getting additional help of which I have done, however still do not feel that the program enabled me to succeed When I signed up for the college network I had no desire to work at an unatainable goal for the rest of my life I wanted to obtain my BSNI've not been able to even pass any test in accomplishing thatSo the life time garantee does nothing for me unless I want to continue towards working toward a goal that the program isn't allowing me to obtainI certainly as a working mother of three have no intentions of throwing down a toilet it would be utilized in providing better for my family Despite the college networks desire to continue to charge me for consumer loan for material that I have no intention of ever consuming from this point foward as I have not found it in anyway beneficial to me The college networks vows to provide a comprehensive learning module, if they truely were we would not be having this conversation Comprehensive by definition means all inclusive; containing everything This is simply not true, their was a significant amount of items that were seen on the true exam that were not found to be in the module the college network provided If I honestly felt that the college network provided me with the tools to obtain my BSN I would be continueing to work towards this, not enrolling in another school and obtaining even more debt, and competly changing my life Your claim to make education affordable for working adults is entirely bogus Are you aware that local colleges and the loans that they offer allow for you to not have to pay loans while enrolled full time and even if you did have to pay during school the payment that they ask is about which is less that what college network is asking Not to mention the additional money that must be spent retesting, since they aren't able to prepair their students properly I was able to pass all of the practice tests that the college network had provided for the coarse, yet unable to pass the true exam.This would lead an educated person more to believe that the materails they provided infact did not match the materials on the true exams The practice tests and exams were extreamly differentNot to mention, the english had a great deal of writing that was asked to be completed during the modules but instead of any person auctually reviewing the information and elaborating on how I did it was immediatly deleted It honestly made me as a student ask myself why do the work if it was not going to be evaluated and talked about It did not provide me with any input that would lead me to believe that I was doing well or needed additional work Aside from the multiple choice questions their was nothing enabling the student that they were going in the right direction as they attempt to teach themselves from the module When I voiced this concern to the college network the encouraged me to email my essays inThis could be done however was not part of their "comprehensive module." This does not enable a student to know until it is too late and having to pay for yet another test because they have again failed it All of this being said, the modules if actively involved as I was still did not enable me to complete the module in a five day period to make an educated decision if I like the product and wanted to continue to persue my education with it I would also like to ask where my money is going, if I am no longer attempting to consume any benefit from this "consumer loan." I did not sign up for the college network to be taken advantage of, I signed up in hopes to obtain my bsn to make a better life for my kids, which is auctually opposite of what I am experiencing at this time, I now have less income allowed to provide for them and am no where closer to meeting my goal The college network team should be ashamed of themselves taking care of working parents trying to do better for their families At the end of the day the college network has not prepaired my for obtaining my BSN I will no longer be "consuming" any more of any benefit they claim to have and feel strongly that I should be freed from the loan obligation to pay for consuming something that I simply am NOT!!!! I can tell you a month might not be much for some people but you have no idea how much better this money could be spent on my children expecially considering they nor me is benefiting from it now and hasn't yet, I beg of your consideration as making the change in my life to be away from my children more by needing to attend a local school to obtain my degree was not an easy one, but was not able to be obtained through the college network by me Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards, [redacted]

The College Network Inc(“TCN”) has received and reviewed your email dated August 12, pertaining to [redacted] complaint TCN’s Accounting Department, will send out [redacted] *** partial refund check within the next 10-business days Please feel free to call me in the event you have any additional questions Sincerely, Bernard [redacted] Director Customer Relations The College Network, Inc 1-800-634-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

The College Network Inc(“TCN”) has received and reviewed your email dated April 14, pertaining to [redacted] complaint TCN will be sending out [redacted] latest requested check within the next 10-business days Please feel free to call me in the event you have any additional questions Sincerely, Bernard [redacted] Director Customer Relations The College Network, Inc 1-800-634-

I have reviewed your email dated August 12, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 5-Day Cancellation Policy [redacted] did not contact TCN within five business days to cancel her contract [redacted] signed her contract with TCN on September 22, for the purchase of Comprehensive Learning Modules related to the Associate of Science Degree in nursing offered by Excelsior College* TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist her in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, Bernard [redacted] Director of Customer Relations The College Network, Inc 1-800-634- *The College Network, Incis not affiliated, formally or informally, with Excelsior College [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

I signed on with the College Network, under the promise that these were actual classes, not just " study guides"I was visited by a " personal advisor" who I have yet to ever hear from after he acquired my signatureI had asked SEVERAL times about how the program worked, and was told quote" you will take the classes, and exams, and receive your credits through Excelsior collegeAfter looking even further into this , and contacting Excelsior, I was told that they were not even affiliated with TCN, and what I paid $for was nothing more than study guidesI feel as though I was 100% misled, as I was told I was " enrolling in a distance learning college"This has not been the caseI have finished my course " material", only to find I now have to pay for CLEP exams, which was not explained to meThe " personal advisor" who came to my house, has stated verbatim, that all exam fees were covered in my "tuition", again, not trueI was lied to, blatantly, and was basically harassed i

The College Network Inc(“TCN”) has received and reviewed your email dated June 03, pertaining to [redacted] ’s complaint rebuttal TCN has offered [redacted] the option to cancel her contract [redacted] is did not accept TCN’s offer to cancel so she will be required to continue making payments on her outstanding loan Please feel free to call me if you have any additional questions Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-***

I enrolled in the college network back in for the LPN-BSN program, I did sign the contract which never stated changes in the way the schooling would workI signed up for the convenience of working full time and being able to do school at home and do all the testing onlineWithout my knowledge, a couple months after, all the exams now have to be done at a testing center which you have to pay extra to use the testing centerAlso, having to request exam fees back from the college network, requesting one at a time and they control when you can get your money backI paid off my loan for them months ago of over $10,Now one of the classes that was included in my contract that I've already paid for but have not completed isn't accepted anymore for the transfer school but the college network won't refund me of the class or exam feeI have had to call numerous times to see where my exam fee check was that I requesting before a test in February which was finally received in

I have reviewed your email dated October 09, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 5-Day Cancellation Policy [redacted] did not contact TCN within five business days to cancel her contractAs requested TCN sent a Test Fee check to [redacted] on October 08, [redacted] enrolled with TCN on July 22, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College* TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

I took out a loan with the college network and that covered test fees once I took the test and I submitted for reimbursement after I passed I was supposed to get a run refund check for those test feesI have outstanding test fees and when I call the college network tell me to use an email address or phone number for financial issues the email address does not work nor does the phone numberI took a foundations test in December of for $Health differences in June of for $Health differences in August for $and health differences May of for $For a total of $1,

The College Network Inc. (“TCN”) has received and reviewed your email dated October 07, 2014 pertaining to [redacted] complaint.> TCN will be sending out [redacted] two Test Fee checks per her request within the next 7-10 days. Please feel free to call me in the event you have any additional questions. Sincerely, [redacted] Director Customer Relations The College Network, Inc. 1-800-634-1443

The College Network Inc(“TCN”) has received and reviewed your email dated April 25, pertaining to [redacted] complaint TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level [redacted] signed her Purchase Agreement and all applicable documentation for her degree program on March 27, However, as a good corporate citizen TCN is willing to grant [redacted] ’s request for cancellation under the following conditions TCN requests that [redacted] execute TCN’s Release and Settlement Agreement TCN will recall and close [redacted] ’s outstanding loan balance of approximately $6,with [redacted] Exchange, Inc Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-

I have reviewed your email dated December 08, pertaining to [redacted] complaint rebuttal The Cancellation Form that [redacted] is making reference too is blank as she statesThe only time the Cancellation Form is filled in and signed is when a College Network, Inc(“TCN”) customer cancels within the allowable time frame [redacted] did not cancel her contact dated July 11, within three business days [redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

The College Network Inc(“TCN”) has received and reviewed your email dated June 26, pertaining to [redacted] complaint.> TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level [redacted] signed her Purchase Agreement and all applicable documentation for her degree program on January 6, However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions TCN requests that [redacted] execute TCN’s Release and Settlement Agreement TCN will pay off and close [redacted] loan in the approximate amount of $9,with [redacted] Credit Union Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-