The College Network

I have reviewed your email dated October 31, pertaining to [redacted] complaint face="Times New Roman"> The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 5-Day Cancellation Policy [redacted] did not contact TCN within five business days to cancel her contract [redacted] enrolled with TCN on December 31, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College* TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

I was mislead, misimformed and my signature was forged on documents used in obtaining a loan in my name through southeast financial bank for fees of credits of college classes heresaid that were to be produced by the college network who in fact is not a schoolI was bullied, pressured and again numberous times harassed by both of these companies when I tried to cancel the so called contract I supposedly signed which in fact is not my signature and I did not sign

The College Network Inc(“TCN”) has received and reviewed your email dated May 08, pertaining to [redacted] complaint TCN will send out the Exam Fee Checks requested by [redacted] within the next 10-business days Please feel free to call me in the event you have any additional questions Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-

I entered into a paid contract in with The College NetworkNever had an issue with service until nowJust now I cannot get a reply from their accounting dept to receive my nursing exam reimbursement feeThe only way to contact the dept is by email and there are no other ways to contact the companyThey owe me several thousand dollars for exam feesTheir online study site is still online as well as their academic support staff, but I'm frustrated with the lack of customer service

I have reviewed your email dated March 17, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 5-Day Cancellation Policy [redacted] did not contact TCN within five business days to cancel his contract [redacted] enrolled with TCN on July 08, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College* TCN would like to take this opportunity to remind [redacted] that his TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so he can study when he is ready to study; the TCN staff is here to assist in obtaining his degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help him obtain his dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Though it may be clearly stated in the paperwork I was told multiple times by the representative that came to my residence, MrJames [redacted] , that TCN is directly partnered with ExcelsiorI was never given time to read all the fine print while he was at my residenceAlso, as I said when I initially called to cancel, week later, that I worked multiple hour shifts and was unable to read all the fine print when I was assured multiple times in my residence with Mr [redacted] that TCN was directly with ExcelsiorI do not understand how there is such discretion between the fine print and MrParker.] Regards, [redacted]

The College Network Inc(“TCN”) has received and reviewed your email dated June 8, pertaining to [redacted] complaint TCN will send out the Exam Fee check that was requested soon Please feel free to call me in the event you have any additional questions Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-

I requested my check to take my Microbiology exam in November of I did not receive it and so I called the company several times who instructed me to write a letter to The College NetworkI did this in August of I continued to call and was told that it was "In Progress"I received a response letter on Sept22, from the College Network that stated, "For any pending exam fees, we'll get with accounting so they can be mailed out ASAPWe appreciate your patience." I waited and received nothingI continued to callI was then instructed to email the accounting department and did so on February 17, I received no response from themI resent my email with again no responseAt this time I have completely paid off my loan so it is simply The College Network who owes me for my exam feesI have called several times but am told that there is no contact other then the email addressThey will not allow me to request any further checks for other classes until I test for

I have been paying Thc College Network for services they have yet to provide me with At this point I could have finished my degree at another college But since I am paying them I can't afford to I have never been late with a payment.They are impossible to contact And when you finally do contact them they put it back onto us saying we have not contacted them That there is no record of contact I was told upon signing that I would be able to take the testing on line from home and the last time I contacted them they said that was impossible That all testing takes place in a classroom I have not used their services d/t the inability to contact and to gain the resources needed to use them At this point I would like to just call everything even and be done paying for something I am not using and have not used I know there has been numerous complaints regarding The College Network I think its time they are held responsible for their actions They say they are there to as

The College Network Inc(“TCN”) has received and reviewed your email dated July 03, pertaining to [redacted] complaint TCN mailed out a Test Fee check in the amount of $on July 09, to [redacted] Please feel free to call me if you have any additional questions Sincerely, Director Customer Relations The College Network, Inc 1-800-634-

I have reviewed your email dated February 12, pertaining to [redacted] ***in’ The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 5-Day Cancellation Policy [redacted] did not contact TCN within five business days to cancel her contract [redacted] enrolled with TCN on March 22, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.mSaturday a.mto p.mand Sunday 4:p.mto 8:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.” *The College Network, Incis not affiliated with ExcelsiorCollege

First, I am paying a loan for this program when I never received any books or study materialSecond, when I tried to cancel, I was told that I couldn't even though I provided proof that I had to take care of a family member that was terminally ill College network sent me a letter stating that I must sign some papers stating that I would not report them or bash there name and they would put the loan with we financial in deferment, which of course I did not sign any papers I then called the university they stated I would get my degree with just to investigate more and was informed by Indiana State College that College Network is giving information and they make students pay for courses that have nothing to do with the career program I was also informed that by Indiana state college that College network is currently in litigation for the same reason I called and complained about They will not return any of my calls but continue to charge my bank account monthly

I have reviewed your email dated January 27, pertaining to [redacted] complaint TCN will send out [redacted] exam fee checks in the next 7-business days [redacted] program was designed so he can study when he is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) If I can be of further service, please don’t hesitate to contact me Sincerely, Bernard [redacted] Director of Customer Relations The College Network, Inc 1-800-

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The amount of $they are offering to refund is too low considering what I have paid so farThe CA board of Registered Nursing suspended the program in August of I have continued to pay $every month including this monthThat is months that they allowed me to continue to pay without ever offering to cancel the loanThey failed to notify me that the program was suspended indefinitely in California and need to claim responsibility for their unethical method of conducting business.I am expecting the x = $to be refunded and for the remaining amount on the loan to be dismissedIf I would have continued to pay the loan until it was paid off the amount would be 14,I am not asking for compensation for the time and effort, I am strictly asking to have the money I have paid to be refunded from the month the program was suspended for California I have left multiple messages to [redacted] for review and am waiting for his responseI would like to resolve this manner as quickly as possible without pursing further legal action.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I look forward to receiving payment from The College Network in the next 10-days, as stated in their responseI will contact you if I fail to receive payment Regards, [redacted]

I have reviewed your email dated May 19, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 5-Day Cancellation Policy [redacted] did not contact TCN within five business days to cancel her contract [redacted] enrolled with TCN on November 15, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*TCN will be sending [redacted] her Test Fees for LifeSpan Developmental Psychology and Introduction to Sociology in the next few days TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home Tiffany Thompson’s program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, Bernard JSchrader Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.” *The College Network, Incis not affiliated with ExcelsiorCollege

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] However this is the same reply they always send meThey have been telling me since January that my checks are on the wayThis is unacceptableIt does not take months to send a checkThey claim that processing takes weeksThat is ridiculous and inexcusableI have waited well over weeksIf any clients owed them money you can bet they would demand payment within a few days and send a collection agency after themThey would not accept "Please be patient, my payment will take weeks." NO ONE CONDUCTS BUSINESS THIS WAY!! Regards, [redacted]

Last April was a check process issued for reimbursement for class "Life Span 3" Currently I havent received this check! I have called several times and either disconnected or transfer to another agency for their customer service and all they can tell me is that the check is being processed! I have also emailed the college network as told to amd never received an answer!! Email is [email protected] The check should be the amiunt of $ I would like to recieved this money as promised!! Thank you [redacted]

I love TCN! I still don't understand why all of the complaintsBefore I signed up with them, I asked all of the questionsYes they were pushy but were also very concerned that they answered all of my questionsI am not sure if I didn't ask the questions, how they would respondI work very hard earning my BSN in NursingI have to pay $12,including interest in years just for Genand Pre-req coursesI hope and pray there is no problems getting into Indiana State University after completing these coursesEven though, I will be paying $$$$,it was worth it to meI am older and I learn better studying at homeThere's so much more reasons why I chose the TCN routeIt would be interesting to find why the complaints have been filed clearlyIt sounds to me people who are complaining are mad at themselves because they were too anxious and thought they had an easy way out with learningTruth of the matter is, TCN courses are extremely hardExams taken under a microscopeExample: I turn my head for a second and the "proctor" told me to keep my eyes on the screenI think the subject material is so hard for me is due to learning year university material verses a year collegeI just don't understand the complaintsI assume there are thousands of nurses graduated from TCN and onto ISU or Purdue, etcAm I in the dark too? I sure hope not

The College Network Inc(“TCN”) has received and reviewed your email dated November 26, pertaining to [redacted] complaint rebuttal TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level [redacted] signed her Purchase Agreement and all applicable documentation for her degree program on May 10, However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions TCN requests that [redacted] execute TCN’s Release and Settlement Agreement TCN will pay off and close [redacted] loan in the approximate amount of $9,with [redacted] Credit Union Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-