The College Network

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

The College Network has not been helpful in my success for my degree at all I have been waiting for an exam fee check for four months and it still has not been released The College Network keeps telling me that it is in process every time I call When I signed up with The College Network they stated it would take two weeks to receive a check and as you can see I am on the fourth month The College Network will not release any other checks until your grade is received from the last exam So sending a result from the last test is a little hard to do if I'm waiting four months for the exam fee checkThe modules they give you have absolutely nothing to do with the exams Those modules need to be revamped As Soon As PossibleThey are completely useless The communication between the departments seems to be non existent The College Network states they have no communication with the finance department that releases the checks, they communicate only by email with the finance department So when you cal The College Network they route you to a counselor that tells you they have nothing to do with the checks and they will send an email to the finance department that you are requesting a check Really College NetworkThis is unacceptable and not conducive for a learning My last two conversations with the College Network I was asked to pay out of pocket and then I could be reimbursed by the exam fee check If I had the money to do that I would not have went through the finance company that I pay every month on time When I signed up my exam fee checks and my tuition were bundled So I pay on time why can't I get my checks on time If your so behind in the finance department my suggestion is work on the weekends to get caught up Four months for a check is unacceptable

I have reviewed your email dated June 17, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 3-Day Cancellation Policy [redacted] did not contact TCN within three business days to cancel her contract [redacted] enrolled with TCN on October 21, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College* TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.” *The College Network, Incis not affiliated with ExcelsiorCollege

Was told that if I was unable to be accepted at Aspen University that I would be released from the contract I tried to get out of the contract by speaking with the College Network I was told to contract the [redacted] *** I contacted them, I was told to contact the College Network

The College Network Inc(“TCN”) has received and reviewed your email dated February 21, pertaining to [redacted] complaint rebuttal TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level [redacted] signed her Purchase Agreement and all applicable documentation for her degree program on September 05, However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions TCN requests that [redacted] execute TCN’s Release and Settlement Agreement TCN will pay off and close [redacted] outstanding loan balance of approximately $11,with [redacted] *** Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not satisfied with the resolution because no resolution was offeredI signed up for LVN to BSN program and so far I have paid over 5000$ for a program that was canceled in CaliforniaI never used any of their materials or services , I want my money back periodif they refuse to refund me I will pursue legally[redacted]

On 12/29/12- information was giving about the product I was purchasingI was led to believe that I was enrolling in classes I was charged $8,409.17-The loan is thru [redacted] which no longer does business with the College network They did not fulfill their end of the agreement I did not receive the goods that were promised and there was no schooling involved as stated by the sales person Michelle K [redacted] I am left paying on a hefty loan for no reasonI have $3,and some change left to pay on this loanI have been paying on this loan the whole time without any benefit to me Thru the years I have received books that are not even associated with the Excelsior college as promisedThe College Network led me to believe that they were affiliated with and that I was enrolling with Excelsior College which I found out after the fact that I was not enrolling and that they had no connection with the College

The College Network Inc(“TCN”) has received and reviewed your email dated October 02, pertaining to [redacted] complaint TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level [redacted] signed her Purchase Agreement and all applicable documentation for her degree program on May 14, However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions TCN requests that [redacted] execute TCN’s Release and Settlement Agreement TCN will pay off and close [redacted] loan in the approximate amount of $7,with [redacted] Credit Union Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature Sincerely, Director Customer Relations The College Network, Inc 1-800-634-

The College Network Inc(“TCN”) has received and reviewed your email dated June 27, pertaining to [redacted] complaint TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level [redacted] signed his Purchase Agreement and all applicable documentation for his degree program on April 13, However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions TCN requests that [redacted] execute TCN’s Release and Settlement Agreement TCN will pay off and close [redacted] loan in the approximate amount of $1,with We Florida FinancialIn additionTCN will refund [redacted] for unused testing fees in the approximate amount of $1, Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete his non Certificate TCN educational program using TCN materials Please have [redacted] call me at his convenience and I will send him TCN’s Release and Settlement Agreement for his review and signature Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-

The College Network Inc(“TCN”) has received and reviewed your email dated April 20, pertaining to [redacted] complaint TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level [redacted] signed his Purchase Agreement and all applicable documentation for his degree program on July 08, However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions TCN requests that [redacted] execute TCN’s Release and Settlement Agreement TCN will pay off and close [redacted] loan in the approximate amount of $6,with Southeast Financial Credit Union Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete his non Certificate TCN educational program using TCN materials Please have [redacted] call me at his convenience and I will send him TCN’s Release and Settlement Agreement for his review and signature Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-

The College Network Inc(“TCN”) has received and reviewed your email dated August 05, pertaining to [redacted] complaint rebuttal TCN is willing to remove and reduce the balance owed by [redacted] for all unused Test FeesThe total amount of this adjustment is estimated to be between $1,and $2, Please feel free to call me if you have any additional questions Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-

The College Network Inc(“TCN”) has received and reviewed your email dated February 25, pertaining to [redacted] complaint rebuttal TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level [redacted] *** signed her Purchase Agreement and all applicable documentation for her degree program on May 29, However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions TCN requests that [redacted] execute TCN’s Release and Settlement Agreement TCN will pay off and close [redacted] outstanding loan balance of approximately $3,with Southeast Financial Credit Union Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-

The College Network Inc(“TCN”) has received and reviewed your email dated June 5, pertaining to [redacted] complaint TCN will send out the Exam Fee checks that were requested soon Please feel free to call me in the event you have any additional questions Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I Am unable to open the last messages sent to me dated 03/25/and 03/26/2015,therefore I am unable to respond with an appropriate answer.Please resend me those dated documents.I still have not received any payments or phone calls to try and resolve this issue from college Network,not surprisingAnother payment coming up for me though on 04/05/for $Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The total amount that I paid for TCN was $5,670, plus $in exam fees, and they are only offering to refund $2,This is unacceptable Just four months after I signed up, the LVN to BSN program was no longer recognized by the Board of Registered Nursing in California, and NO notification was given to meTheir contract with Sonoma State was probably hanging by a thread before they even signed me upIt seems like they were trying to hide this information from the consumersThis was important news, and they should have directly contacted me to let me know that if they were unable to get a new contract for clinical sites, all the studying I was doing would be for nothingI am taking these courses to advance my career, not to be a college student forever Another major concern, was that I could not trust TCN's materials to be completely accurateThere were many incorrect answers listed for the practice problems in the college algebra courseWhen the majority of their material is a quick overview followed by practice problems, it is a significant problem for the answer keys for those problems to be incorrectI learned more from doing math worksheets online than from The College Network's materials, because at least their answer keys were rightThis wasted my valuable time, working toward something that wouldn't even count! I am upset, to say the leastI do not want their "Education credit", I want my money back, because I don't trust the study materials that they offerBesides providing study materials, the College Network provided partnerships with Indiana State University and Sonoma State University that at one time provided the opportunity to complete an LVN to BSN program online in CaliforniaThey lost their contract with these partners and can no longer offer what was promised in the contract that I signedSo no, they have not fulfilled their part of the contract All I have to take away from this, is credit for one computer class, and hours of wasted timeThat is not worth the money that I paid up front for TCN's study materials I request that the full amount that I paid be refunded to me Regards, [redacted]

The College Network Inc(“TCN”) has received and reviewed your email dated July 06, pertaining to [redacted] complaint TCN’s Day cancellation option is noted on the bottom of the Purchase Agreement [redacted] signed on January 30, [redacted] will need to call her lender to request any changes in her payment procedures [redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) Please feel free to call me if you have any additional questions Sincerely, Bernard [redacted] Director Customer Relations The College Network, Inc 1-800-634-

I am currently in the LPN to RN program with The College Network/ExcelsiorI DO NOT RECOMMEND this school to anyoneI have had nothing but problems with getting my reimbursement checks sent to me and there is absolutely NO COMMUNICATIONI have tried and will keep trying, to get in contact with the accounting department until my money is sent to meI am taking legal action on them because I have been waiting since December 2014, for my reimbursement check to be mailed to meI have tried calling, which gets me nowhere since the phone numbers I have been given, and even searched for, just send me to an automated message telling me to email them any "accounting questions" to [email protected] have been emailing them since January, every single day, sometimes multiple times a day, with no responseThis is completely unacceptableI am beyond fed up with their lack of responsibility, lack of communication, and lack of help with this matterThey are a joke of an institution, if you can even call them thatPeople need to be aware of this, and not make the same mistake I have made by trusting them to hold up their end of my schooling and contractMy next step is going to be taking legal action, so I will receive MY MONEY that is in my contract from them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10078862, and find that this resolution would be satisfactory to me I have called this business and hopefully they get back to me to do what they said they would doI will wait until the business performs this action and, if it does, then I will consider this complaint resolved, but until then I will wait and hope they get back to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is the exact same statement I have received since October It does not in any way resolve this issue I called The College Network again, today, at 12:10pm and spoke with BrettHe told me he still had no date when my check would be sent, that director had seen this issue He did tell me I could pay for it out of my pocket (no), and then request yet another check request for a different module while still awaiting this check Financially I'm sincerely not in a position to do this Regards, [redacted]

Looking into this Revdex.com website, I have found that others have the same problem I haveI have paid extra, with interest on my loan for a service to provide test fee checks as needed when I am about to testI have been delayed in my testing and now have to work extra to pay for something I have already paid for in a loanThis is not to mention the fact, since I have been delayed, Excelsior has charged me an extra dollars for not meeting my quota of credits last year