The College Network

I would urge prospective students to steer clear of The College NetworkThey talk a good game and have fast talking salesmenAt the time I signed up with them they offered information I was unable to find on Excelsior CollegeThey made it sound very appealingSince then I have found they are an expensive middle man who offers nothing more than Excelsior College itself offersI wish I would have found that out firstNow I am paying for them and attending ExcelsiorI will have to call two businesses now as opposed to just one and try to coordinate any testingThe only positive I have found is they are friendly and usually have decent customer service

The College Network Inc(“TCN”) has received and reviewed your email dated July 06, pertaining to [redacted] complaint TCN will be sending out [redacted] requested exam fee(s) check within 10-days business days [redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) Please feel free to call me if you have any additional questions Sincerely, Bernard [redacted] Director Customer Relations The College Network, Inc 1-800-634-

I have reviewed your email dated April 16, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 5-Day Cancellation Policy [redacted] did not contact TCN within five business days to cancel her contract [redacted] enrolled with TCN on October 09, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College* TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.” *The College Network, Incis not affiliated with ExcelsiorCollege

For almost one year now, I have been waiting for a reimbursement check for testing fees associated with an online LPN-BSN program that I paid for with The College Network in At the time of the contract, I was told by the company contact, Brent S***, that by paying the testing fees up front, I would "lock in" the pricing for the exam fees as they were set on 2/26/when the original contract was establishedBy doing so, when a test was taken and successfully passed, I could submit a faxed request for reimbursement of the feesYes, you read that rightI had to pay the testing center first, pass the test, then submit the requestI had already "loaned" the testing fee money to TCN but had to pay for the test in advance, which means I paid twice for servicesThe original contract states, "I must provide TCN with a receipt showing that I used the prior exam fee to take the appropriate exam and a copy of the exam scoreI understand that I must be a customer of TCN for at least