The College Network

To whom it may concern:I can not seem to get through by phone, so I am emailing you in regards to ID: [redacted] This case has been closed but needs to be re-opened as the college network has failed to follow through with the agreed upon solution to my problemI have received one check for $on 3/since our "resolution" of this caseI was supposed to receive a total of $I have called Mr Bernard [redacted] , Director of Customer Relations at TCN three times and left messages inquiring as to these checks as the timeframe for receiving these checks has passedOur agreement stated the money would be paid to me within 10-business days of March 12, I have yet to receive a call backI would like this matter resolvedI also want to inquire as to where the other $that they have owed me for over a year is, and I would like it immediately at this pointI feel strongly that I am going to have to take TCN to court over my loan and being reimbursed for the money they owe to meI also am in turmoil as to if I should stop paying on my loan to them as I don't want to lose more money, but I also don't wish to harm my credit If someone could please get back to me as soon as possible I would appreciate it Sincerely, [redacted]

This business solicited a program to me that would provide test prep material and exam fees to complete a nursing degree with Excelsior CollegeThis program was financed through Southeast Financial via an application with College Network Representative Gary [redacted] I have since completed all nursing classes and have NOT been reimbursed by College Network for these fees, for a total of over $I have spent the last year calling, emailing, and filing disputes with College Network and have yet to receive any response or exam reimbursements

The College Network Inc(“TCN”) has received and reviewed your email dated July 06, pertaining to [redacted] complaint [redacted] signed her contract to purchase her educational materials and services from TCN on June 24, and did not mention desire to cancel her agreement until August 03, call to TCN [redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) Please feel free to call me if you have any additional questions Sincerely, Bernard [redacted] Director Customer Relations The College Network, Inc 1-800-634-

The College Network Inc(“TCN”) has received and reviewed your email dated June 5, pertaining to [redacted] complaint TCN sent out the requested Exam Fee check in the amount of $on June 11, Please feel free to call me in the event you have any additional questions Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-

The College Network Inc(“TCN”) has received and reviewed your email dated September 28, pertaining to [redacted] complaint TCN paperwork clearly states TCN is not affiliated formally or informally with Excelsior CollegeIt would be beneficial for [redacted] to review her paperwork so that she can better understand the benefits and services of the educational services TCN provides customers [redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 9:a.mto 7:p.m(Eastern Time) Please feel free to call me if you have any additional questions Sincerely, Bernard [redacted] Director Customer Relations The College Network, Inc 1-800-634-

I have reviewed your email dated August 01, pertaining to [redacted] complaint Roman"> The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 3-Day Cancellation Policy [redacted] did not contact TCN within three business days to cancel her contractTCN will be sending out [redacted] Test Fee check in the next few days [redacted] enrolled with TCN on September 28, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College* TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.” *The College Network, Incis not affiliated with ExcelsiorCollege

The College Network Inc(“TCN”) has received and reviewed your email dated September 29, pertaining to [redacted] complaint TCN will be sending out [redacted] check for two Test Fees within the next few days Please feel free to call me if you have any additional questions Sincerely, Director Customer Relations The College Network, Inc 1-800-634-

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received an email a few weeks ago stating that my complaint had been closed because the company in question had respondedHowever, The College Network has still not sent me my reimbursement check months later after stating the check would be sent in 7-buisness daysI would like to reopen, or start a new claim Regards, [redacted]

I have reviewed your email dated March 25, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 5-Day Cancellation Policy [redacted] did not contact TCN within five business days to cancel her contract [redacted] enrolled with TCN on October 07, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College* TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

In regards to how The College Network Incmisrepresented themselves in my opinion was that when the representative came to do the sales pitch, he stated that the money I pay would be for books, testing, and that I would receive academic supportNot once did a anyone contact me for any supportFrom my understanding I would be paying for a service, I did not use any of the services therefore I should not have to payThe guy also stated that these credits will be accepted at colleges, this is a matter if fact NOT true!!! I asked the counselor at [redacted] who told me these credits are NOT accepted and if I did these courses with The College Network the credits will not be accepted and I would have to take those classes at UCC or an accredited schoolThe College Network misrepresents everything about themselves and they are scamming people out of their hard earned moneyIt's a misrepresentation that they are telling people the credits are accepted at colleges when they are not and it's very unfair that they want me to pay for something I did NOT useI didn't use any books or any other services from themWhy continue to pay for "testing out" of classes when the credits are worthless and I and anyone else who The College Network scams have to end up going to a regular college and take these courses again anyway I am not alone in being frustrated with this company there are many people who feel scammed by this companyThey also represent themselves as an LPN to RN program which they are not (another misrepresentation)There are many blogs on the internet of unhappy people like myself that were scammed by this company who misrepresents themselvesRepresenting yourself as a "college program" when you are in fact a publishing company that sells books is a horrible thing to do to people who want to earn a degree Signed a very frustrated & angry person who has been added to the list of people scammed by this company [redacted] ***

I signed a contract with The College Network in April,I financed the testing fees so I would not have the burden of saving for my required tests to achieve a nursing degreeI was instructed to call and request a check for my tests when I was ready to go to a testing center for the examWhen I requested it I was told it would take up to weeks, it's been a yearI have repeatedly called and now there is no option to speak to anybody, only a recording instructing callers to send an e-mail I sent multiple e-mails with NO response the last being April,I have the sent e-mails saved Also, I financed on-line modules and printed textbooks that I was instructed to request when I was ready I received the first one and now the academic support line says they no longer send book because it's available to print on-line It was available when I received the first one so I don't understand how they can change their practice after I paid $each for modules I have to cont

I submitted a request for my test fee payment weeks agoAccording to the Academic support department (which is contracted out) my fee is still pendingThis is unacceptable and is delaying my program completionI have been approved to schedule my exam, however am not able to schedule without my exam fee (which is money that I have already paid to the College Network)I have sent emails to them with no responseI have called the college network different times and am unable to talk to a personThey advise you to email them your request, as I have done times with no responseI am told by the advisors that this department is "backlogged"This is NOT my problem, however I am the one paying for it

I have reviewed your email dated September 01, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN has a 5-Day Cancellation Policy [redacted] did not contact TCN within five business days to cancel her contract [redacted] signed her contract with TCN on February 16, for the purchase of Comprehensive Learning Modules related to the Associate of Science Degree in nursing offered by Excelsior College* TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist her in obtaining her degree Monday-Friday, from 9:a.mto 7:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, Bernard [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The test fees that they are talking about is my moneyI paid them to take their courses, and if I wanted I could pay them the test fees and they would hold them and at any time I could request my test feesThey never told me about proving my grades, they never said that I couldn't get my moneyThis was supposed to be there when I need the moneyIt is not part of the loan that I pay backIt is my money that they are supposed to give me when I askI do not plan on finishing there curriculum therefore I would like my test fees returned to meI am still paying the loan that I took out but the test fees is mine Regards, [redacted]

The College Network Inc(“TCN”) has received and reviewed your email dated August 10, pertaining to [redacted] complaint TCN issued a credit in the amount of $to [redacted] credit card on August 03, Please feel free to call me in the event you have any additional questions Sincerely, Bernard [redacted] Director Customer Relations The College Network, Inc 1-800-634-

It has now been another 3-weeks, following College Network saying that they would make payment to me "soon," with no resolution or check from College Network If you could please advise them that they need to follow through! Again, I requested a test fee in January and with the Revdex.com a couple months ago and have yet to receive compensation VERY IRRITATED! They are still getting their monthly payments and I have not received the TWO test fee worth of checks $700+ that was promised! I am due to pay my current college in August for classes I would hope my check would be in my possession by then! Thank you, [redacted]

In I signed up an online class through The College NetworkIt was a personal loan that I started paying monthly around $a monthTheir study guides and online modules was not very helpfulI continued to do the online class approximately monthsEvery time I call to inquire about the clinical portion of the program the College Network representative always says that their contract with [redacted] and [redacted] is still pendingI finally decided to call The College Network and told them that I would stop with the online program because of their poor service and their online formatting is not helpful to learning and passing the classesI requested them numerous times to send me credit for the subjects I passed but never receive anything from them even though I paid for it When I called them back in the College Network informed me that they are not accepting students from California and I owe them the full loan of almost $10,I was paying them $

I have received and reviewed your email dated April 29, pertaining to a complaint filed by [redacted] The College Network, Inc(TCN) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level The contract [redacted] signed and the account she established on June 02, was assigned to a third party collection agency, American Credit Exchange, Incand subsequently sold to Roth Recovery Associates, Inc(“RRA”) on March 06, Please have [redacted] contact RRA at 1-866-221-for her payment options pertaining to this account Sincerely, Bernard [redacted] Director of Customer Relations The College Network, Inc

The College Network Inc(“TCN”) has received and reviewed your email dated April 27, pertaining to [redacted] complaint TCN is willing to pay off the balance of the loan [redacted] owes Southeast Financial Credit UnionTCN will be removing [redacted] four Nursing Transition Courses from the original contract Please feel free to call me in the event you have any additional questions Sincerely, Bernard [redacted] Director Customer Relations The College Network, Inc 1-800-634-

The College Network Inc(“TCN”) has received and reviewed your email dated June 9, pertaining to [redacted] complaint TCN will send out the Exam Fee checks that were requested soon Please feel free to call me in the event you have any additional questions Sincerely, Bernard [redacted] Director Customer Relations The College Network, Inc 1-800-634-