The College Network

I have had this issue prior in the past The College Network where I get my exams for college for, is supposed to send me the fee for the exams I am to take when requested I emailed and sent the appropriate documentation to receive my test fee for my next exam on 1/5/ I have attempted to call the College Network accounting department, which tells you to email them and hangs up I have emailed them times with no response I have called the customer service company they have contracted but this company only handles academic issues This is an ongoing concern that is impairing my ability to complete school which is costing me more money Furthermore, it is more than a little disturbing there is no way to contact them, and they refuse to return my communications even though I financed these fees years ago, and they need to dispurse my money back to me

I'm an Lpn, army vet, who in was pressured to join the college network by an unscrupulous sales man, I took exams for my Lpn to Rn program with Excelsior college, I paid in full, around $9,for the program, normally when you take a test, that test is covered under the program, you tell the college network which test you're taking and they send the check for the test normally the next business day, but now, it's taking months to get those checks, the college network don't even have a finance department anymore, all they have when you call the or you get a prompt for an email [email protected], I have sent tons of emails requesting my exam fee for microbiology, and no answer! I want my exam fee, as promised when I signed the contract back in 2008, I have taken exams, I still have about more to go, they promised me on the phone numerous times before, that I'm paid in full and that I qualify for the exam fee reimbursement checks

I signed a contract with TCN in March of I was financed for the amount of $10,That amount was to pay for the educational materials that they provided and it was also to pay for exam feesPrior to me having signed their contract I was told by their representative that it takes approximately two weeks to receive a check after the request had been madeThe educational material, the quality of which is debatable, was readily available to meHowever, I requested my first check for my exam fee in May of I have contacted them multiple times over the last months and each time was told that it would be arriving shortlyAfter having gone approximately months without having ever received it I requested a refund on the portion allocated to the exam feesI was told by the representative "I don't think we do that"Seeing as the testing material was provided to me as agreed I have no qualms in paying the amount owed for thoseBut, I am requesting the dollar amount for the

When I first signed up with The College Network in February 2014, I was told by my academic advisor that the best option for me was to finance all of my exam fees in with the loan I was taking out through them so when it came time after all the lessons and quizzes were complete, I wouldn't have to try to come up with the money I was told by my advisor that all I had to do after completing the lessons and quizzes at the end of each class was to contact The College Network and submit a request for a check to be sent to me so I could pay for and schedule my exam to receive college credit hours I was told to allow 2-weeks to receive my check in the mail Well, the first time I submitted a request it took MONTHS to receive the check Now, it has been over a YEAR since I submitted the request for the check for my Lifespan Developmental Psychology exam fee, and over MONTHS since I submitted the request for my Analysis and Interpretation of Literature exam fee Every time I call t

I have reviewed your email dated October 07, pertaining to [redacted] complaint Roman"> The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 3-Day Cancellation Policy [redacted] did not contact TCN within three business days to cancel her contract [redacted] enrolled with TCN on May 01, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College* TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so Jana Smith can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

The College Network Inc(“TCN”) has received and reviewed your email dated February 10, pertaining to [redacted] complaint TCN sent out [redacted] requested exam fees on Friday February 13, [redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) Please feel free to call me if you have any additional questions Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-

I have reviewed your email dated May 03, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 5-Day Cancellation Policy [redacted] did not contact TCN within five business days to cancel his contract [redacted] enrolled with TCN on June 01, for the purchase of Comprehensive Learning Modules related to the Associates of Science in Nursing degree program offered by Excelsior College TCN would like to take this opportunity to remind [redacted] that his TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so he can study when he is ready to study; the TCN staff is here to assist in obtaining his degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help him obtain his dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, Bernard [redacted] Director of Customer Relations The College Network, Inc 1-800-634- “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

To Whom it May Concern, I am contacting the Revdex.com to report fraudulent claims made by The College Network and to dispute my contract with this companyI currently work as a Licensed Practical Nurse and I'm interested in pursing higher education to better myselfI was contacted by a representative at The College Network and given information about their LPN-BSN programI agreed to speak with a recruiter about the program, and I believe this recruiter mislead me and purposely provided me with information for her own gain (commission)When I suspected that I had been mislead, I researched The College Network further and discovered thousands of complaints from other consumersI have read that the potential consumer meets with the recruiter in person and the contract is then discussed The recruiter that contacted me stated she wanted to review the program information with me over the phone rather than in person because she was "busy setting up for a family p

The College Network Inc(“TCN”) has received and reviewed your email dated December 23, pertaining to [redacted] complaint rebuttal [redacted] signed her Purchase Agreement and all applicable documentation for her degree program on May 22, While TCN is willing to cancel the balance of the loan [redacted] owes TCN will not refund [redacted] monies paid to date as TCN is allowing [redacted] to cancel her contract early Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-

I am currently an LPNIn 2011, The College Network salesman came to my work place and sold me on signing up to go on to get my RNI signed up by giving a down payment and then charging the rest to my credit card I liked the fact that I could work at my own pace, since I worked in a busy Int Med/peds clinic The first test that I took was Lifespan in 2013, I requested my exam fee check and received it not long after In 2014, I requested another exam fee check for my A & PI received that check as well On July 2, 2015, I called and requested my exam fee check for MicrobiologyThe College Network proceeded to tell me that they were months behind in issuing the checks due to the amount of requests that they received So I waited, I called several more times and sent several emails to the Accounting deptand I still have not received any funding to take my Micro test I am concerned that this is the way it is going to be for the rest of my courses I have alre

The information given included accreditation, time frame, acceptance by other school and a working relationship with Excelsior CollegeAccreditation did not exist as it was explained, I have not found a school that would accept the credits obtained if anyTime frame was completely no where in line with what I was told at the sales spielWorking relationship with Excelsior again was not found to be reliable, or truthfulI have not used the program at all becoming extremely upset with all inconsistenciesI have asked for a full refund to which I was told we simply don't do that if you choose not to use our services that's your choiceAsking to speak with a Supervisor I was told there was no one else, this was all I would getI would like a full refund, including financing costs, it was deceptive, wrong, unusable, totally unacceptableThis is now paid in full and unusable

The College Network Inc(“TCN”) has received and reviewed your email dated August 24, pertaining to [redacted] complaint TCN sent [redacted] Test Fee Checks for Health Differences Across Lifespan and Transitions to The Professional Nurse Role on August 20, Please feel free to call me if you have any additional questions Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-

The College Network Inc(“TCN”) has received and reviewed your email dated February 27, pertaining to [redacted] complaint TCN will be sending out [redacted] requested exam fee within the next 10-business days Please feel free to call me in the event you have any additional questions Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-

I have been using College Network to continue my educationI requested a check from them for testing in November and have not received it as of yetI was told it take up to weeks to receive a testing check, but it been approximately weeks nowEvery time I request a check for testing, I have to wait beyond the week time frame I would like to receive all requested testing checks within the week time frame that they allowThe services that I have requested from College Network have been paid for already, and I would just like to attempt to continue my education without delayIt's not fair to pay for a service and not be able to get what you paid for without a hassle.Regards, [redacted] %

The College Network, Inc(“TCN”) has received and reviewed your email dated June 12, 2014, pertaining to [redacted] TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level [redacted] *** signed her purchase agreement for her Bachelor of Science degree program according to its terms on September 17, At the time she signed her purchase agreement, the program that Ms [redacted] purchased was approved by the California Board of Registered Nursing (the “CBRN”)In December, 2012, the CBRN changed its position and determined that its prior approval was erroneous TCN is working on solutions to this issue TCN believes it has fulfilled its obligations under the contract and that Ms [redacted] is obligated to fulfill its obligations under the contract, specifically to pay TCN for the educational materials and services provided It should be noted that Ms***’s contract with TCN under the heading Customer Acknowledgment clearly states that TCN customers understand that “TCN is not responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for the approval of various programs by any boards or agencies.” However, as a good corporate citizen, and without any admission and without any waiver, at this time TCN is willing to grant Ms***’s request for cancellation under the following conditions: Ms [redacted] execute TCN’s Release and Settlement Agreement; and Upon that execution: (a) TCN will recall and close Ms***’s loan in the approximate amount of $4,with [redacted] Credit Exchange Inc (b) Monies paid by Ms [redacted] under her contract with TCN will be treated as an “Educational Credit” which can be used by her at any time in the future to complete her advanced non-Certificate TCN educational program using TCN materials Please have Ms [redacted] call me and I will make arrangements to forward to her TCN’s Release and Settlement Agreement for her review and approval Sincerely, [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taPhy the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.” *The College Network, Incis not affiliated, formally or informally, with ExcelsiorCollege

[redacted] I had a contract with The College Network, IncMy is a Complaint fill against them the college had no records of you at all but my paper work is just what I seen on the Business Revdex.com reviews My total is $and with fee $and at the end $11,the cost for meI would like to get my money back if it was anywayMy time was wasted on there program and my dreams of being an RN ASN degreeI am years old my dream is gone and why I had to pay off the loan first and build my finance but up and start thinking about Retirement Thank You [redacted]

I am contacting you in regards to the complaint number listed above The complaint is currently closed due to an agreement between myself and [redacted] with the College Network, however the terms that were agreed upon have not been followed through I have left numerous messages for Mr [redacted] to discuss this matter and have received no return phone calls The College Network has received all necessary paperwork from me as requested by Mr [redacted] in our agreement The financial institution ( [redacted] Financial) has now filed derogatory marks for missed payments on my credit report resulting in my credit score to drop by points Your help with this matter would be greatly appreciated Thank you [redacted]

I have reviewed your email dated November 24, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 3-Day Cancellation Policy [redacted] did not contact TCN within three business days to cancel her contract [redacted] enrolled with TCN on July 11, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College* TCN would like to take this opportunity to remind As [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.The company states that payment will be sent out soon and nothing has been sent since previous complaint to Revdex.com on 8/6, and the response of TCN on 8/The waiting period for me to receive test fee payments is UNACCEPTABLEPrior to the second compliant, the first compliant response from TCN responded that payment will be sent out in 10-business days which did not occurPutting in writing that payment will be sent out soon is UNACCEPTABLEI do not believe the reasoning given by the TCN regarding the test fee check delayI can not express my frustration and disappointment with the TCNI have been paying out of pocket for my test fees and recently passed an examWhy do I have to pay, when the TCN states THEY will pay for my test feesI suggest someone get a hold of there financial department and put a little pressure on them regarding expediting payment NOWI only have checks left with the TCN and I would like them sent to me immediatelyI wish to have no association with the TCN Regards, [redacted]

I would like to withdraw from the program and have financial ties severed with this company I have made numerous attempts no one to speak to and told I am looking to drop out of program but told to email request to [email protected] it is an invalid email and when I call the number provided from their websit the operator gave me the same email and a number that brings you to the email address then hanhs up she said they dont give refunds and hung up her name was Karen please help I have medical issues that prevent me from goi g on with the program