The College Network

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I will be getting in contact with my lawyer on this issue, since noone is willing to help or is willing to work something outEveryone that I have talked to that are associated with TCN and Southeast Financial are very inconsiderate and do not take anything into accountI feel that everything that has happened is inappropriate and need to be resolved in some wayI wanted to try to resolve this on my own, however I will now be taking legal actionNever was I notified that my advisor had left, in any way, until I called him to discuss matters and he told me that he was no longer with TCN because he was not lying to his customers anymoreIs the program even accredited? Plus everything seems extremely fishy...knowing what I know now (the loan is a PERSONAL loan and not a student loan, there are multiple companies that the loans go through - for each different student, etc.)Regards, [redacted]

When I first met with a representative from this company I was told that all the test were paid forI have now learned that each test cost over $not including the fee from the university that I want the results to go toWhenever the representative called to go over signing paperwork with me, I explained to him that I was at work and did not have time to fully look through the contractHe told me that if I didn't sign the papers that day, that the price would go up and I would miss out on a "great deal"I feel that I was mislead and pushed into joining a program that was full of promisesI was unaware that in no way would I be affiliated with an actual university unless I want to take out another $5,loanBasically, I am still paying monthly payments for overpriced study guides$5,to be exact for study guides

I have reviewed your email dated August 24, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 5-Day Cancellation Policy [redacted] did not contact TCN within five business days to cancel her contractTCN will send [redacted] a check for her Anatomy and Physiology Test Fee shortly [redacted] enrolled with TCN on October 25, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College* TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***

On June 30th [redacted] , Director of customer relations, replied to my previous Revdex.com complaint stating he will credit me approximately $1,to my unused exams fees (this reply was received via Revdex.com complain resolution on 7/14/2015)on 7/I called Mr [redacted] as he requested I do so in his letter, I was told he was on vacation and left a voicemail with my name and numberAfter no return call or email, I called again on 8/to inquire about this refundThe representative told me "We mailed a check to you and it should take approxsix weeks from 6/30"After six weeks the check was not receivedI then called TCN on 8/to speak with Mr [redacted] , yet againThe representative told me he was on vacation, again, and I can leave a voicemailI declined to leave a messageInstead I inquired on my refund, againTHIS representative told me that I was NOT going to be mailed a check, the refund will go straight to Southeast financial, which is their loan company, and that the refund will reach them six weeks after 6/I explained to the representative it has been longer than six weeksHe then told me to give it more timeI have been patiently waiting without any word from Mr [redacted] or Southeast FinancialOn 9/I called Southeast Financial and asked if they received any refunds, they said noSo I called TCN customer service and asked to speak with [redacted] He did not answer, as before, so I left a message stating I have yet to receive my check or refund as promised and my payments to their company will cease until I hear further I would now appreciate a FULL refund and my contract to cease IMMEDIATELYThis has become more stressful than needed and time consuming.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regarding complaint # [redacted] I apologize, I was under the impression after the previous email that the issue was final and there would be no other actionAt this time I would like to say that I am in no way pleased with the response sent by The College NetworkThe cancellation policy of days is a ridiculous defense, who has an issue within three days of signing a contract?That is not even adequate time to receive any “study material” to reviewMore importantly, their policy for receiving check requests to pay for exams is supposed to be to weeks, I have been waiting since June 2, and we are now on NovemberI call every week and get the same inadequate response, “it is still in processing and I will let our accounting department know”This is not acceptableIn response to their defense that the study materials are updated, I would suggest that they attempt to take an exam using only the study material that they offerI assure you they would not passI have filed complaints with the Texas Attorney General as well as the Indiana Attorney General’s office regarding this scam companyI am asking for the return of the money that is owed to me for all remaining examsI appreciate your assistance with this matter Regards, [redacted] ***

The College Network Inc(“TCN”) has received and reviewed your email dated March 06, pertaining to [redacted] complaint TCN will send out the Exam Fees that [redacted] requested in the next 10-business days Please feel free to call me in the event you have any additional questions Sincerely, Bernard [redacted] Director Customer Relations The College Network, Inc 1-800-634-1%

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

I enrolled with The College Network to assist me with studies to pursue my Associates degree in NursingMy account has been paid in full for quite some timeI have requested a "test fee" reimbursement via fax for a CLEP exam I paid for (out of pocket), passed and sent resultsThis took place in July of I have spoken to advisors who continue to tell me this payment is being processedI have e-mailed the accounting department of TCN with no responseI have more request for testing fees and I have had NO success in contacting anyone that can help

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 9860546, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This company, The College Network (TCN) has taken weeks to send me my exam fee for the first courseWithin the contract between myself and TCN states that I (the purchaser) must test out of at least one course per monthsIf they are allowed to take as long as they wish to send my exam fee checks, it will be impossible for me to fulfill that portion of the contractI'm only "guaranteed" to pass if I make it through the coursesI cannot do so if they are allowed to take to months to send me my exam fee checksIn addition, I find it coincidental that this company is no longer licensed to sell this "service" in the state in which I reside I want nothing more to do with this company or the "service" that I paid over $10,forI could not possibly have known within days of purchase how this company does things Regards, Laranda Spaulding

getting a check is a hassleI am now currently enrolled in a college base programI was trying to refund the remaining test exam fees that I fully paid and financed on my sign upMy recruiter at the time said if at any time I want to cash out the checks I can do soIn when I contemplated on going back to a college base program the customer service said I can not get the refund until I finish paying of my financingNow I called TCN customer rep stated to me they no longer refund checks regardless if the financing is fully paidThose are checks I paid in advance that I did not use and the recruiter told me I can refund or ask for any unused test exam fees at anytimePlease help I can use that money to pay for my tuition

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI am not satisfied with the resolution because no resolution was offered TCN only stated facts that are known I know that I had days to cancel, I know about the testing gauntee, and I am also aware of the support they provide TCN did not adress any of my concerns or questions Infact TCN did what I refer to as "beating around the bush" The sent a nice response restating parts of their policies and contract This is the same thing they tried to do every time I contacted them via phone I got excuse after excuse They told me they were updating systems, they told me I could not talk to the person in charge (I think his name is ***) they told me they couldn't do anything....etc I did some research of my own, and found out from other people that have posted complaints that they have been "updating systems" for well over a year I would like to try to get some honest straight forward answers to my questions and concerns I don't want a response that is full of policy and contract statements, I want the truth Being that I paid TCN thousands of dollars for there services I think I deserve the truth Therefore, I am going to make this a little more simple for them to interpret I paid TNC up front CASH MONEY the day that I signed the contract I not only paid for the learning modules but I also paid for my [redacted] examsTNC told me that I had to pay them for those exams it was part of the "deal" They also told me that when I was ready to test I would let them known and they would send me my exam moneyWhere is my exam money? Did you spend my money? Do you even have my money? ?What does your system update that has been taking place for a loooong time have to do with sending me my exam fee? Why do you tell people that TCN will support and help them when all you do is hinder their success? Why should I have to pay for my exam via credit card and pay intrest ontop of that when I have already paid for my exam?Why should I have to pay my [redacted] tuition every year when the reason I can't take my exam is because TCN will not send me my exam money.I have no desire to give up on finishing my goals, I would like to complete my degree I can not, however pay for the exams again TCN is doing the opposite of what they advertise they do They are not assising me or supporting me in obtaining my degree TCN is hindering me Not only do I suffer, in many ways because of this, but also my family suffers Regards, [redacted]

I have reviewed your email dated July 15, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 5-Day Cancellation Policy [redacted] did not contact TCN within five business days to cancel her contract [redacted] signed her contract with TCN on October 29, for the purchase of Comprehensive Learning Modules related to the Bachelor of Science Degree in nursing offered by Indiana State University TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist her in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, Bernard [redacted] Director of Customer Relations The College Network, Inc 1-800-634- *The College Network, Incis not affiliated, formally or informally, with Excelsior College [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

The College Network, Inc(“TCN”) has received and reviewed your email dated April 21, 2014, pertaining to [redacted] complaint TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level [redacted] signed her purchase agreement for her Bachelor of Science degree program according to its terms on May 25, At the time she signed her purchase agreement, the program that Ms [redacted] purchased was approved by the California Board of Registered Nursing (the “CBRN”)In December, 2012, the CBRN changed its position and determined that its prior approval was erroneous TCN is working on solutions to this issue TCN believes it has fulfilled its obligations under the contract and that Ms [redacted] is obligated to fulfill its obligations under the contract, specifically to pay TCN for the educational materials and services provided It should be noted that Ms***’ contract with TCN under the heading Customer Acknowledgment clearly states that TCN customers understand that “TCN is not responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for the approval of various programs by any boards or agencies.” However, as a good corporate citizen, and without any admission and without any waiver, at this time TCN is willing to grant Ms***’ request for cancellation under the following conditions: Ms [redacted] execute TCN’s Release and Settlement Agreement; and Upon that execution: (a) TCN will pay off and close Ms***’ loan in the approximate amount of $4,with [redacted] Credit Union (b) Monies paid by Ms [redacted] under her contract with TCN will be treated as an “Educational Credit” which can be used by her at any time in the future to complete her advanced non-Certificate TCN educational program using TCN materials Please have Ms [redacted] call me and I will make arrangements to forward to her TCN’s Release and Settlement Agreement for her review and approval Sincerely, [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of [redacted] the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.” *The College Network, Incis not affiliated, formally or informally, with ExcelsiorCollege

The College Network Inc(“TCN”) has received and reviewed your email dated November 13, pertaining to [redacted] complaint rebuttal TCN is not responsible for curriculum/program changes made by individual colleges or universitiesTCN is willng to upgrade or change out materials for [redacted] at no charge so that he can still achieve his advanced degree Please feel free to call me if you have any additional questions Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634- ***

I am very disappointed with the College NetworkI have taken exams, all had questions on them I had never seen beforeI'm waiting on my next module They said to daysI called because I had not received my hard copyI ask for a tracking number, it would be 1-days and they would be emailed to meIts been days! Still no tracking number because it hasn't been shipped out yet! Its been working days! I feel I am being scamed! I spoke to the supervisorI did not get any whereSo I ask to speak to his bossHe would not let meI ask who they used for shipping he did not know!!!! I would not recommend them to anyone!!!!!

I have reviewed your email dated July 16, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 3-Day Cancellation Policy [redacted] did not contact TCN within three business days to cancel her contract [redacted] enrolled with TCN on December 22, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College* TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home Sandra Roller’s program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, Bernard JSchrader Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.” *The College Network, Incis not affiliated with ExcelsiorCollege

I have not been using the online service much as it was not successful at assisting me with testing outI have instead been actually taking the courses online through Excelsior CollegeI was not going to frustrate things and was just seeking to recoupe the testing fees that The College Network is suppose to provide for testingI requested such testing fees on October 3rdAt this time still have not received the feeI contacted The College Network again on November and was told to call a phone number which had a message system telling me to email [email protected] which I didStill no response and still no payment for the testing feesThe end of this week will be two months attempting to get the testing fees to test out on tests that I am not taking because I am taking the actual course instead because The College Network service is not effective for me and I am not even using it and have not for well over two years

The College Network Inc(“TCN”) has received and reviewed your email dated March 02, pertaining to [redacted] complaint rebuttal TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN apologizes for the delay in issuing [redacted] check for her Sociology test [redacted] test fee has been sent out by TCN Please feel free to call me if you have any additional questions Sincerely, Bernard JSchrader Director Customer Relations The College Network, Inc 1-800-634-

I signed up for TCN to get my BSNIt seemed like a legitimate business in After taking none of the tests and struggling with the course material they refused to give my money backI continue to to make monthly payments for something I never usedI used course material for one classNo tests or modulesYet they won't return my moneyI will start a legitimate pre-med program in the fall- but will still be out thousands of dollars I think all those who have been scammed should receive refundsEspecially since investigations and lawsuits have and continue to occur