The College Network

The College Network, Inc(“TCN”) has received and reviewed your email dated April 21, 2014, pertaining to [redacted] complaint TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level [redacted] signed her purchase agreement for her Bachelor of Science degree program according to its terms on May 25, At the time she signed her purchase agreement, the program that Ms [redacted] purchased was approved by the California Board of Registered Nursing (the “CBRN”)In December, 2012, the CBRN changed its position and determined that its prior approval was erroneous TCN is working on solutions to this issue TCN believes it has fulfilled its obligations under the contract and that Ms [redacted] is obligated to fulfill its obligations under the contract, specifically to pay TCN for the educational materials and services provided It should be noted that Ms***’ contract with TCN under the heading Customer Acknowledgment clearly states that TCN customers understand that “TCN is not responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for the approval of various programs by any boards or agencies.” However, as a good corporate citizen, and without any admission and without any waiver, at this time TCN is willing to grant Ms***’ request for cancellation under the following conditions: Ms [redacted] execute TCN’s Release and Settlement Agreement; and Upon that execution: (a) TCN will pay off and close Ms***’ loan in the approximate amount of $4,with [redacted] Credit Union (b) Monies paid by Ms [redacted] under her contract with TCN will be treated as an “Educational Credit” which can be used by her at any time in the future to complete her advanced non-Certificate TCN educational program using TCN materials Please have Ms [redacted] call me and I will make arrangements to forward to her TCN’s Release and Settlement Agreement for her review and approval Sincerely, [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of [redacted] the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.” *The College Network, Incis not affiliated, formally or informally, with ExcelsiorCollege

The College Network Inc(“TCN”) has received and reviewed your email dated November 13, pertaining to [redacted] complaint rebuttal TCN is not responsible for curriculum/program changes made by individual colleges or universitiesTCN is willng to upgrade or change out materials for [redacted] at no charge so that he can still achieve his advanced degree Please feel free to call me if you have any additional questions Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634- ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] In the process of financing, I financed the test costsI requested the test fee for Microbiology, the end of March of this year,and have yet to receive it per Tcn policy, which is weeks it is now three and a half months, and no money for test fee, without this I am unable to advance and continue with this programI have called several times, with no success in receiving these moniesThus, as I cannot progress due to TCN lack of payment for test, I wish to cancel this program

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I have reviewed your email dated February 21, 2014 pertaining to [redacted] The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level. TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel his contract. TCN has removed [redacted] contact phone numbers per his request. [redacted] enrolled with TCN on November 25, 2012 for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by ExcelsiorCollege. TCN would like to take this opportunity to remind [redacted] that his TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home. [redacted] program was designed so [redacted] can study when he is ready to study; the TCN staff is here to assist in obtaining his degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. Saturday 10 a.m. to 2 p.m. and Sunday 4:00 p.m. to 8:00 p.m. (Eastern Time). TCN hopes that [redacted] will decide to allow us to help him obtain his dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. If I can be of further service, please don’t hesitate to contact me. Sincerely, [redacted] Director of Customer Relations The College Network, Inc. 1-800-634-1443 [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program. “The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations. If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.” *The College Network, Inc. is not affiliated with ExcelsiorCollege.

The College Network Inc(“TCN”) has received and reviewed your email dated October 20, pertaining to [redacted] complaint.> TCN has submitted a request to refund [redacted] for all unused Test FeesProcessing of this refund will take between 8-weeks Please feel free to call me in the event you have any additional questions Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-

I Have requested my exam reimbursement in December I received an email that my request was being processed on 12/2/ I have contacted TCN, by phone and emails, numerous times and have not received any acknowledgement This is the second time I am contacting the Revdex.com for assistance

The College Network Inc(“TCN”) has received and reviewed your email dated April 07, pertaining to [redacted] complaint TCN accounting department will be sending [redacted] requested Exam Fee check(s) out soon Please feel free to call me in the event you have any additional questions Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-

The College Network Inc(“TCN”) has received and reviewed your email dated March 25, pertaining to [redacted] complaint rebuttal TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level [redacted] signed her Purchase Agreement and all applicable documentation for her degree program on May 29, However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions TCN requests that [redacted] execute TCN’s Release and Settlement Agreement TCN will refund [redacted] all monies paid to date with exception of a Settlement Fee in the amount of $1,TCN is refunding [redacted] in excess of the cost of the four Comprehensive Study Modules included on her account at a total of $2, Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.The College Network is an online institutionI did not have access to the modules due to The College Network web site being downAfter several attempts to resolve this issue I then wrote to cancelI no longer want anything to do with this school considering how I was treated in this matter Regards, [redacted]

The College Network representative I met with informed me that before graduating from my selected nursing program, I would need to complete learning modules through them One of the modules, microbiology, I had already completed as a college course as part of my RN program He informed me that it wouldn't transfer because it was a different level, and that I would need to take the module so it will transfer to the MSN program I enrolled in the modules, and began classes at Regis University concurrently After speaking with my academic adviser, I was informed that all of the classes I would need to graduate were available through Regis University, and that my microbiology class would transfer I have contacted The College Network about feeling swindled by their representative, but they have been less than helpful on numerous occasions

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

On 12/29/12- False information was giving about the product I was purchasing. I was led to believe that I was enrolling in classes I was charged $8,409.17-. The loan is thru [redacted] which no longer does business with the College network. They did not fulfill their end of the agreement. I did not receive the goods that were promised and there was no schooling involved as stated by the sales person Michelle K [redacted] . I am left paying on a hefty loan for no reason. I have $3,000 and some change left to pay on this loan. I have been paying on this loan the whole time without any benefit to me. Thru the 4 years I have received 2 books that are not even associated with the Excelsior college as promised. The College Network led me to believe that they were affiliated with and that I was enrolling with Excelsior College which I found out after the fact that I was not enrolling and that they had no connection with the College.

The College Network Inc(“TCN”) has received and reviewed your email dated May 12, pertaining to [redacted] complaint rebuttal TCN sent a Test Fee check to Crystal Leverett on May 16, as requested Please feel free to call me if you have any additional questions Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below When I met with the counselor I was never told that this is a testing only course and that I would then have attend another online school to complete the curriculum I was attempting to finishWhich would cost me even more money I gave the counselor the voided check to my bank account which I received a phone call from the college network that the account information was delivered to them wrong (which is not my fault, if I gave their representative the voided check), second I did attempt to cancel the loan due to the fact I found out I was misinformed about what the program was by both the agent on the phone and the agent I met with in person as well as the fact they couldn't get my banking information correct I was made to believe that this was the program to obtain my LPN to RN Now the College network claims that I only had three days to cancel the program but then they say I didn't cancel in days Which one is it or and I signed on a Friday and canceled in the middle of the next week I will never use the program I am currently enrolled in the local college in my town and will be attending that I would like my money back that already been paid to them They do not have anything I need in their programs and I will never use them No one in my family will ever use the program ether I am very unhappy and finding more and more people with the same story I would never recommend this program to anyone Regards, [redacted] ***

***, here is response for customer [redacted] Bernie

I have reviewed your email dated February 16, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 5-Day Cancellation Policy[redacted] did not contact TCN within five business days to cancel her contract [redacted] enrolled with TCN on March 31, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College* TCN would like to take this opportunity to remind Laura Vires that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locationsIf I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The Colle

The College Network Inc(“TCN”) has received and reviewed your email dated March 04, pertaining to [redacted] complaint A check in the amount of $for the Essentials of Nursing Care Health Safety exam was mailed on May 12, The fees for other exams requested will be sent within the next 10-business days Please feel free to call me in the event you have any additional questions Sincerely, Bernard J [redacted] Director Customer Relations The College Network, Inc 1-800-634-

I have MULTIPLE reimbursement checks due to me and have been waiting for months to have them reimbursed I have multiple more to submit as I progress in the RN process I am afraid of getting my test fees back I am unable to speak to anyone about this issue I just keep being told to submit a request through [email protected] I need a resolution on this matter

The College Network, Inc(“TCN”) has received and reviewed your email dated February 27, pertaining to [redacted] TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level [redacted] signed her purchase agreement for her Bachelor of Science degree program according to its terms on April 16, At the time she signed her purchase agreement, the program that Ms [redacted] purchased was approved by the California Board of Registered Nursing (the “CBRN”) In December, 2012, the CBRN changed its position and determined that its prior approval was erroneous TCN is working on solutions to this issue TCN believes it has fulfilled its obligations under the contract and that Ms [redacted] is obligated to fulfill its obligations under the contract, specifically to pay TCN for the educational materials and services provided It should be noted that Ms [redacted] s contract with TCN under the heading Customer Acknowledgment clearly states that TCN customers understand that “TCN is not responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for the approval of various programs by any boards or agencies.” However, as a good corporate citizen, and without any admission and without any waiver, at this time TCN is willing to grant Ms [redacted] s request for cancellation under the following conditions: Ms [redacted] execute TCN’s Release and Settlement Agreement; and Upon that execution: (a) TCN will pay off Ms [redacted] ’s outstanding loan of approximately $7,at [redacted] Financial Credit Union; and (b) Monies paid to date by Ms [redacted] under her contract with TCN will be treated as an “Educational Credit” which can be used by her at any time in the future to complete her advanced non-Certificate TCN educational program using TCN materials Please have Ms [redacted] call me and I will make arrangements to forward to her TCN’s Release and Settlement Agreement for her review and approval Sincerely, [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taKimball the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.” *The College Network, Incis not affiliated, formally or informally, with ExcelsiorCollege