The College Network

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I want you to be informed that I did receive a check, however it is still very upsetting that I have been waiting since December and was only submitted a check after taking drastic measuresI was never allowed to speak with anyone other than the customer service advisor, when asked to speak with a supervisor or someone in the accounting department I am informed that they do not take calls from the publicI am VERY apprehensive about future dealings with this companyThere is no excuse for a customer to wait NINE months for some form of resolution Another issue is the exam fee is $and I received a check in the amount of $325, so I have to pay the difference, remind you I have a ACH close to $being debited from my account monthly for installmentsAnother issue and one high on my list is the fact that this company seems to pass the buckMeaning that the sales person was very misleading and the customer relations department seems to use this as a disclaimer stating "Sorry you were misinformed about how this program works"I was advised that this company works with Excelsior College and this is FALSE!! This service was sold to me as a means of saving funds so that when I am ready to take an exam all I had to do was pass their practice quizzes and exams with a 90% they would send me my moniesIt is MY MONEY rightI have been informed by Excelsior College that they are not affiliated with this company and I should avoid doing any business with College Network, also to not use any material from them because it has not been approved by the collegeI have informed college network of this information last week to no availI have also requested my next check to be sent for my Nursing Health and Safety to be summited and I am started all over again with this cycle by being told "I will send this request to the dispersal department and it will take up to months for me to receive my check" I just would like my money back and cut my ties with this company because I don't want to have to file complaints with the Revdex.com every time I want a resolution.What would be satisfactory for me, since College Network has been pain in full by South East Credit Union and I am paying them back with interest of 12%, I would like a refund from College Network? Right now the remaining balance that I am paying to the Credit Union and to date I have paid $and $is interestThat said, I would like to come to a mediumIf this company can refund me the remaining balance due to the bank in the amount of $3661.69, you would still profit $for a services that you never provided so you will be paid close to $for doing nothing, I will still lose several thousand dollars however I would rid this financial burden and the inconveniences that come with doing business with College NetworkThis is a very reasonable offer because this is a one sided deal and I am getting the short end of the stickPlease make me a happy consumer but letting me walk away and having the financial means to continue my education, I can don't no longer wish to be stressed and have anxiety about this matterI just want to move on.Regards, [redacted] ***

I am needing assistance to receive my check for my Reproductive health examI took this exam in July; I was told by the College Network they were backlogged but I should receive my checkHere it is, late November and I have yet to receive a check from themI am not sure what the issue is, as I never had a problem with them beforeI have called and emailed the College Network repeatedly, requesting my check but without successIs there anyway the Revdex.com can help me with this?

The College Network advertises that they will reimburse for testing exam fees following completion with a passing grade I have attempted to speak with their accounting department regarding the exam fee checks that they have not paid back to me I have been waiting for over a year for these to be reimbursed I have only been able to speak with someone from a contracted company and they inform me that these payments are "pending"I have made formal written complaints to their corporate HQ and have only received a generic response and no contact informationIt is very concerning that I cannot speak with anyone from The College Network financing department regarding this issue, nor do I believe that they have any intent on paying back these fees

I paid to have my testing fees included in my program and now I can't get my testing fees after waiting since August of last year for one testing fee, the only thing the company says is they are in high demand and told me in August it was up to week process and now it's been months and still no testing feeI have paid my money into this and now I can't use it

I have reviewed your email dated December 16, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 3-Day Cancellation Policy [redacted] did not contact TCN within three business days to cancel her contract [redacted] enrolled with TCN on February 27, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*Two additional courses were added to Melissa Smith’s contract on May 14, as a result of her Course Analysis which is allowed under the contract terms TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locationsIf I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The Colleg

The College Network Inc(“TCN”) has received and reviewed your email dated February 13, pertaining to [redacted] complaint TCN sent [redacted] exam fee check per her request on March 13, [redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) Please feel free to call me in the event you have any additional questions Sincerely, Bernard [redacted] Director Customer Relations The College Network, Inc 1-800-634- &

The College Network Inc(“TCN”) has received and reviewed your email dated August 05, pertaining to [redacted] complaint rebuttal TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level [redacted] signed her Purchase Agreement and all applicable documentation for her degree program on July 17, However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions TCN requests that [redacted] execute TCN’s Release and Settlement Agreement TCN will pay off and close [redacted] loan in the approximate amount of $7,with [redacted] Credit Union Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-

The College Network Inc(“TCN”) has received and reviewed your email dated March 31, pertaining to [redacted] complaint I have sent the TCN accounting department a follow up email regarding [redacted] Exam Fee check to ensure it is sent shortly Please feel free to call me in the event you have any additional questions Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-

I have reviewed your email dated June 17, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 3-Day Cancellation Policy [redacted] did not contact TCN within five business days to cancel her contract [redacted] signed her contract with TCN on June 24, for the purchase of Comprehensive Learning Modules related to the Associate Degree in Nursing degree program offered by Excelsior College* TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist her in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, Bernard [redacted] Director of Customer Relations The College Network, Inc 1-800-634- *The College Network, Incis not affiliated, formally or informally, with Excelsior College [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below This cookie cutter, benign response contains no offer for resolution in itI reject it completelyClearly Mr [redacted] is a man with no morals, ethics or values, just like the company he works forIf this were a reputable company, it would be easy to release me from my fraudulent contract and get people eager to sign up for the services offered, but it's notIt is a scam operating just within the law with lies and deception as core valuesI have filed complaints with the district attorney in Bastrop County, the Texas Attorney General, the Federal Trade Commission, the VA, the Work Force Commission, my Senators and Congressmen, and the Revdex.comAll of whom that have responded, state that your company has no authority to act as a school or issue credit, as I was lead to believeThis company has none of the affiliations that were claimedEvery aspect of this was a fraudWhy would I want another stated lie of a lifetime of support of a company that has yet to keep even one promise to me? I am sure I can find cheaper way to be lied toI challenge Mr [redacted] to present to the Revdex.com these documents he claims I signed and/or receivedIf he does produce documents, they are forged, falsified or fabricated to support his and TCN agendaIt took me more than the days grace period to realize that I had been taken in by this scam I have no doubt that the hearing on my case, by TCN later NEXT month, will be determined to be in TCN's favor, as it is done with TCN staff, who have a financial interest in finding this matter in their favorThis is far from overI will continue to warn potential victims of this scam daily both in person and on lineUnfortunately, it appears that my kindness and patience has been misunderstoodI am mad nowIi will not be stolen from, and I absolutely will not be stolen from to the tune of dollarsf I am not released from this scam of a contract and the thousands of dollars of debt associated with it, Mr [redacted] can expect to meet me to discuss this matter, in person Regards, [redacted]

The College Network Inc(“TCN”) has received and reviewed your email dated June 29, pertaining to [redacted] complaint TCN has notified accountingThe Test Fee check(s) will be sent soon Please feel free to call me in the event you have any additional questions Sincerely, Bernard [redacted] Director Customer Relations The College Network, Inc 1-800-634-

Although this is not actually a SCAM, it ISThey use high pressure sales tacticsThey claim that there will always be someone to help you with your "education" and that they offer all these resourcesThis is actually just a "clep" type system and you have to teach yourself I have been waiting for an course and exam refund for over weeks nowNot only do I want my money back but I borrowed this money so I want back the interest that I have been payingI do not recommend this companyI does not follow through with what they say they offer

I filed a complaint, [redacted] , with the Revdex.com on 2/5/It was resolved with The College Network telling the Revdex.com that they would send a check for the owing amount in 10-days on 2/11/I have not yet received the checkCould you please look into this for meThank you! I would like to receive the refund that has been promised to myself and now to the Revdex.com [redacted]

I am an LPN and was looking for an LPN to RN bridge programI signed up with TCN and was told that they give me all the materials to pass the tests through partner excelsior and then I would be an RNI paid in full on my credit card over $6,I took the class that they suggested first and failed all timesI was then sent a letter from excelsior that I was removed as a student and kicked outI contacted customer service at TCN and they stated....send us a copy of the letter, which I faxed directly overI called them to make sure they received and they didThey then said since I failed the one class test taken times, I could not go for the LPN to RN program, what I signed up for but had to pick another programI said there was not another oneThey said to give what I paid TCN to someone else and I said no, I just want a refund since I am unable/and cant use/ to get the degree I paid forThey said to write a letter so I did stating what they told me to, and never heard any

The College Network Inc(“TCN”) has received and reviewed your email dated June 06, pertaining to [redacted] complaint TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level [redacted] signed her Purchase Agreement and all applicable documentation for her degree program on January 30, However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions TCN requests that [redacted] execute TCN’s Release and Settlement Agreement TCN will pay off and close [redacted] outstanding loan balance of approximately $9,with Southeast Financial Credit Union Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-***

read your post, My name is Veronica and our stories are so similar, I too signed up, tried to call and cancel a week later , was told it was a three day cancellation deadline I never received a statement but stopped making payments, never used any of their services at all, and five years later I was sued without my knowledge (not properly served ), recieved a letter in May stating a judgement had been won against me , then second letter from attorney about garnishment for 25% of my earnings until 4,is paid, currently fighting this and may possibly have to file bankruptcy as wellI refuse to pay money back that was never used for meNo classes, books, or examsFor, Where, why and who did the pay money to ? Sincerely, [redacted]

The College Network Inc(“TCN”) has received and reviewed your email dated July 06, pertaining to [redacted] complaint TCN sent out [redacted] requested exam fee on July 10, [redacted] program was designed so he can study when he is ready to study; the TCN staff is here to assist in obtaining his degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) Please feel free to call me if you have any additional questions Sincerely, Bernard [redacted] Director Customer Relations The College Network, Inc 1-800-634-

Awful...very misleadingmonths for LPN to RN??? How? I pay 200/mth on time now for yearsI have to wait weeks for them to send out checks to take [redacted] exams Customer service might as well be a tape recording..I get nowhere[redacted] now charges an additional 50-dollars per exam and [redacted] Financial wants to accept payments over the phone I can't get out of the contract because I do not want my credit to be ruinedJust wondering how College Network gets away with this?

This is my second complaint regarding The College Network through the Revdex.comIn October of 2014, I requested an exam reimbursement fee from TCN and was assured it would be sent within their usual processing timeIt has now been monthsAfter repeated phone calls, including to their customer relations officer Bernie [redacted] , I have yet to receive the reimbursementI have utilized the college's dispute resolution process to request a full refund of all exam fees and tuition costs, but my request was deniedI was offended that the response I received encouraged me to refer other students to their programAfter a rude phone call with Mr [redacted] , he stated the best they could do was refund all of my testing feesThis phone conversation was in the summer of In November, I received an update through the Revdex.com from Mr [redacted] stating that he "sent a reminder" to the accounting departmentTheir academic support line is no help in this matter as the call takers have no access to the accounting departmentMr [redacted] does not return my phone calls and I have not been given a direct email to contact him byI have stopped using the TCN services, but am still paying monthly for the cost of the educational modules, since this was financed through a secondary lending institute, and not the school As previously requested, I demand a refund of all testing and tuition fees, less the tuition fees for the two modules that I have already completedI have no desire to continue business with The College Network and desire a refund to pay off the remaining loanNothing short of a refund of testing and tuition fees is acceptable [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.This request was first initiated back in MarchWe are now going into November, months after my first requestI want to resolve this now by receiving my refund in the amount of $2490.Regards, [redacted] ***