The College Network

The College Network Inc(“TCN”) has received and reviewed your email dated April 21, pertaining to [redacted] complaint rebuttal TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level [redacted] signed her Purchase Agreement and all applicable documentation for her degree program on January 28, However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions TCN requests that [redacted] execute TCN’s Release and Settlement Agreement TCN will pay off and close [redacted] outstanding loan balance of approximately $5,with Southeast Financial Credit Union Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-***

I have reviewed your email dated April 20, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 5-Day Cancellation Policy [redacted] did not contact TCN within five business days to cancel her contract [redacted] enrolled with TCN on June 21, for the purchase of Comprehensive Learning Modules related to the Associates of Science in Nursing degree program offered by Excelsior College TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, [redacted] Director of Customer Relations The College Network, Inc 1-800-634- “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

paying $15,for an education I still need to pay the schoolThey promised that everything would be covered and all numbers and emails are no longer in serviceIf I stop paying the fees then I am reported to credit bureausI am now paying double for one education

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I fully understand that I had days to reject this so called programBut at the time it seemed legitBut it is not by far at any means legitThat is why there are so many complaints against themThis is what is suppose to happenI finish the modules and ask for a check to take a testThat check is suppose to arrive in weeksSomehow it never doesThe College Network decides to give me and everyone else the run aroundgiving me excusesThey claim to be this exceptional college and want to see me succeed in my dreamsTCN is a joke and a scam and they know itThis MrBernard [redacted] definitely knows how to ruin a dream, or a hundred thousandI want my money back Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not seen, nor is the agreement in condition from TCN attached for my review, but I do accept condition As far as condition 3, I do not agree to this conditionI should not have to pay to be lied to or stolen from by TCN.I will, however, be willing to absorb my lost wages, copy costs, postage, and attorney fees, as well as stop all Facebook and LinkedIn warnings to others about TCN's deceptive business practices and ask my attorney to stop all work related to the class action lawsuit I asked him to prepare against TCN for fraudulent advertising and deceptive advertising/business practicesFurther, I will contact and stop my complaints against TCN, Mr [redacted] , and Ms [redacted] with:the Revdex.com, the Consumer Financial Protection Bureau, the State of Texas Auditors office, the State of Texas Attorney Generals office, the Bastrop County Jude's office, the Bastrop County District Attorneys office, the Federal Trade Commission, the Department of Veterans Affairs, the Texas Workforce Commission and the US Department of EducationIn exchange for the money stolen from me being returnedBased on the many favorable responses I have received in response to my warnings against TCN, I am sure that the cost of going to court, the bad publicity of a class action lawsuit, and potentially repaying all of the people that have contacted me (that have also been swindled by TCN), TCN attorney fees, my attorney fees and field the above listed complaints and investigations it would be cheaper and easier for all involved to give me back my moneyI will never repay this fraudulent loan and I will not be burdened financially due to the lies of this companyI will never use TCN for anything ever, so there is clearly no need for me to maintain a positive cash balance or credit thereAll that TCN and it's bank, We Florida Financial, can do to me is potentially effect my credit, it will cost much more than you owe me just to show up to face me in court, onceI will call Mr [redacted] late Tuesday or Wednesday afternoon to discuss this matter furtherUntil then, please ask Mr [redacted] to send me a copy of this TCN letter that he mentioned in his response for me to reviewHe has my email address Regards, [redacted]

I have been paying since to a finance company who paid college network in full for educational purposes and have never received appropriate payment for the exams in order to begin my college courses for the program I was promised to be enrolled inI have never received any response for my financial complaints regarding test reimbursement by phone, email or faxI have attempted multiple times to contact the financial department via email with no return response and no live person is available to discuss payment issues

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI was told by the gentleman who came to my home that TCN was in direct partnership with Exclesior CollegeI have recently discovered that Excelsior college is in no way partnered with TCNI am unsure that I would be able to achieve my goals with TCN due to them not being in direct relation with an accredited RN program Regards, [redacted]

The College Network Inc(“TCN”) has received and reviewed your email dated September 02, pertaining to [redacted] complaint TCN will be sending [redacted] two Test Fee checks within the next 7-days Please feel free to call me if you have any additional questions Sincerely, Director Customer Relations The College Network, Inc 1-800-634-

The College Network Inc(“TCN”) has received and reviewed your email dated September 02, pertaining to [redacted] complaint TCN will be sending out the Exam Fee(s) requested by [redacted] within the next calender days Please feel free to call me in the event you have any additional questions Sincerely, Bernard [redacted] Director Customer Relations The College Network, Inc 1-800-634-

The College Network Inc(“TCN”) has received and reviewed your email dated October 09, pertaining to [redacted] complaintTCN will be sending [redacted] her Examination Fee(s) check per her request soonPlease feel free to call me if you have any additional questions Sincerely, Bernard [redacted] Director Customer Relations The College Network, Inc.1-800-634-

I have reviewed your email dated May 22, 2015 pertaining to [redacted] complaint. The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides... study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level. TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel her contract. [redacted] signed her contract with TCN on May 16, 2012 for the purchase of Comprehensive Learning Modules related to the Bachelor of Science in Nursing degree program offered by Indiana State University. TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home. [redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time). TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. If I can be of further service, please don’t hesitate to contact me. Sincerely, [redacted] Director of Customer Relations The College Network, Inc. 1-800-634-1443 [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program. “The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations. If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.” *The College Network, Inc. is not affiliated, formally or informally, with Excelsior College.

I have requested exam fee checks multiple times to only be told that they are backed upI was also told that I could request multiple checks at one time in order to take two tests on the same day, and they now say they will not do it until the previous requested class grade is recordedIt appears that they change the rules to suit their needs, not the needs of the customerI am currently waiting on an exam fee that I requested months agoI now will not be able to complete my degree in time, as they are holding my money that I have already paid them, making this program a waste of almost $8,

The College Network, Inc(“TCN”) has received and reviewed your email dated August 06, 2014, pertaining to [redacted] TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level [redacted] signed her purchase agreement for her Bachelor of Science degree program according to its terms on October 14, At the time she signed her purchase agreement, the program that Ms [redacted] purchased was approved by the California Board of Registered Nursing (the “CBRN”)In December, 2012, the CBRN changed its position and determined that its prior approval was erroneous TCN is working on solutions to this issue TCN believes it has fulfilled its obligations under the contract and that Ms [redacted] is obligated to fulfill its obligations under the contract, specifically to pay TCN for the educational materials and services provided It should be noted that Ms [redacted] s contract with TCN under the heading Customer Acknowledgment clearly states that TCN customers understand that “TCN is not responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for the approval of various programs by any boards or agencies.” However, as a good corporate citizen, and without any admission and without any waiver, at this time TCN is willing to grant Ms***’s request for cancellation under the following conditions: Ms [redacted] execute TCN’s Release and Settlement Agreement; and Upon that execution: (a) TCN will pay off and close Ms***’s loan in the approximate amount of $3,with [redacted] Financial Credit Union (b) Monies paid by Ms [redacted] under her contract with TCN will be treated as an “Educational Credit” which can be used by her at any time in the future to complete her advanced non-Certificate TCN educational program using TCN materials Please have Ms [redacted] call me and I will make arrangements to forward to her TCN’s Release and Settlement Agreement for her review and approval Sincerely, Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the utilization of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Modules after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.” *The College Network, Incis not affiliated, formally or informally, with ExcelsiorCollege

The College Network Inc(“TCN”) has received and reviewed your email dated July 31, pertaining to [redacted] complaint TCN will be sending out [redacted] Exam Fee(s) check within the next 10-business days Please feel free to call me if you have any additional questions Sincerely, Bernard [redacted] Director Customer Relations The College Network, Inc 1-800-634-

I am needing assistance to receive my check for my Reproductive health exam. I took this exam in July; I was told by the College Network they were backlogged but I should receive my check. Here it is, late November and I have yet to receive a check from them. I am not sure what the issue is, as I never had a problem with them before. I have called and emailed the College Network repeatedly, requesting my check but without success. Is there anyway the BBB can help me with this?

The College Network Inc(“TCN”) has received and reviewed your email dated September 25, pertaining to [redacted] complaint TCN has a Day cancel policy and has never had a day cancel policyIt would be beneficial for [redacted] to review her paperwork so that she can better understand the benefits and services of the educational services TCN provides customers [redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 9:a.mto 7:p.m(Eastern Time) Please feel free to call me if you have any additional questions Sincerely, Bernard [redacted] Director Customer Relations The College Network, Inc 1-800-634-

I signed up to enroll in an online LPN to BSN programAbout a year after enrolling in the program, I began to develop significant health issuesThese health issues have caused me to see doctors, and trips to the ERTwo doctors have recommended surgeryMy job does not offer paid time off or any extra benefits that I would need to recoverI want to cancel my contract and stop the monthly paymentsWhen I contacted the credit union handling the loan, they told me to call The College NetworkThe representative at The College Network referred me to a number that has no live person answering, and only gave an email address I paid majority of the loan, and am trying to cancel so I can focus on paying medical expensesI think this organization may be a scam

The College Network Inc(“TCN”) has received and reviewed your email dated October 13, pertaining to [redacted] complaint TCN sent out [redacted] Test Fee check per his request in the amount of $on October 14, Please feel free to call me in the event you have any additional questions Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I understand the design of The College Network's programMy complaint is the fact that is has taken over months to receive a testing checkI pay a fee to The College Network that includes my testing fees, which should be made available to me when I request themI have left voicemails on your phone, Mr [redacted] , and my calls have not been returnedThis generic response completely skirts around any and all complaints made about your company, both by myself and thousands of other unsatisfied customersYour contract policy allows days to cancel, there is no possible way a person could know within days whether or not this program will suit their needsI'm a single mother raising children and working a full time jobMy schedule does not always allow me to study on a regular basis, therefore when I do request a check for a testing exam fee I expect to receive it in a timely manner? Regards, [redacted] ***

The College Network Inc(“TCN”) has received and reviewed your email dated November 24, pertaining to [redacted] complaint TCN’s Test Fee reimbursement policy requests that [redacted] supply her test resultsI asked [redacted] to fax me her test results so that I could get her additional test fee checks but she declined to provide TCN with the scores Please feel free to call me if you have any additional questions Sincerely, Bernard [redacted] Director Customer Relations The College Network, Inc 1-800-634- &nbs