The College Network

I have reviewed your email dated December 19, pertaining to [redacted] complaint TCN will be sending [redacted] two requested Exam Fees to her within the next 10- business days [redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) If I can be of further service, please don’t hesitate to contact me Sincerely, [redacted] Director of Customer Relations The College Network, Inc 1-800-634-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI requested this check on January 2, When I signed up for the Exam fee financing program, I was advised it would take to weeks to receive the exam checksIt has been SEVENTEEN weeks since I requested this test fee checkWaiting another 10-business days to receive this check is absolutely not acceptable! I am requesting once again that this check be sent out to me immediately! Thank you for your time and your help with this issue Regards, [redacted] ***

I have reviewed your email dated January 09, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 5-Day Cancellation Policy [redacted] did not contact TCN within five business days to cancel her contract [redacted] enrolled with TCN on June 04, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College* TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locationsIf I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.” Upon enrollment of this program, I was advised to request my test fees to take my final exams, up to week prior to being ready to testCurrently I am being advised that it is taking 12+ weeks to receive a check from TCN to pay for those exams (fees I have already paid to them in my monthly payment)I cannot move forward in this program until I take the final exam for the current class in which I am enrolledAs a result of their "accounting back up problem", I am forced to not only take the time to enroll into a class, study, and prepare myself for the final exam at their secured location, but in addition, now I have to wait 12+ weeks to receive the money to pay for the final exam, putting me, at minimum, months behind MY schedule and paceI make my payments and have paid my testing fees, it is not my problem that TCN is experiencing accounting problems in which im pretty confident are stemming from all the other lawsuits against them for these exact reasons from hundreds of other studentsTCN cannot expect a student to take atleast one exam per year for their program, when it is currently taking 12+ weeks to get a persons money to them to take those examsI requested payment for my final exam for my current class, back at the beginning of december, I still have NOT received that payment so I can schedule and take my exammonths, weeks, already behind, time already lost, and no guarantee when I will actually receive that paymentmonths in this program and I cannot progress due to the fault of TCN, not my ownThere are many other complaints, as I have researched recently, with students currently waiting 8+ months to receive their exam fees8+ months they are behind their pace, due to the fault of TCNI will NOT be one of those students sitting back wasting time while TCN figures out their financial problemsI requested in writing my contract be cancelled due to the delinquency of TCN in which I received a letter stating they will not cancel my contract and only stated the same things Mr [redacted] stated in his response hereNo reason was givenThe letter also stated for me to contact [redacted] for any clarification or questions concerning their decisionI have called and left voicemails with Mr [redacted] multiple times (7-8) over the past weeks (and have documented every attempt with dates and times) and have received no return correspondence from himI also requested that he submit to me in writing, the reasoning for his decision not to cancel my contract, so that it can be submitted to my attorneyHe has failed to do this alsoThis is not the only incident involving no return call or correspondence from TCNIt seems to be a trendI have requested a returned call, email, mail, something, in order to work on a resolution to these issues and have had NO attempt made by TCN in any which way or formTCN has my phone number, my mailing address, and my active email to contact me, there is absolutely no reason why I havent received anything from TCN or [redacted] Very unprofessionalI expect some sort of resolution to these issues immediatelyA professional company would have already resolved this if only to avoid yet another Revdex.com complaint or lawsuit against themI will await Mr [redacted] response through Revdex.com, as this is the ONLY correspondence I have seen from him, prior to taking the next step with my attorney and filing my lawsuit against TCNRegards, [redacted] ***

I have reviewed your email dated August 20, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 3-Day Cancellation Policy [redacted] did not contact TCN within three business days to cancel his contract [redacted] signed his contract with TCN on October 27, for the purchase of Comprehensive Learning Modules related to the Bachelor of Criminal Justice Degree offered by Bellevue University TCN would like to take this opportunity to remind [redacted] that his TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so he can study when he is ready to study; the TCN staff is here to assist him in obtaining his degree Monday-Friday, from 9:a.mto 7:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help him obtain his dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, Bernard [redacted] Director of Customer Relations The College Network, Inc 1-800-634- *The College Network, Incis not affiliated, formally or informally, with Excelsior College [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

I have reviewed your email dated October 06, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 5-Day Cancellation Policy [redacted] did not contact TCN within five business days to cancel her contract [redacted] enrolled with TCN on May 07, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College* TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The College Network has had since Aug29, to send the downward adjustment letter I have been paying additional finance charges on modules that I do not even have access too According to your contract that I signed on Aug29, 2014, the adjustment would be applied once the College Network received the modules that I sent back and the letter was signed I signed the letter and the modules were mailed on 9/3/ I gained access to the new modules in the resource learning center and the old modules were deleted I feel that the contract was breached I do not even know how much the final amount of the loan is forThe loan was due to be reduced from approximately $11,with $4,in finance charges to $4,with $in finance charges This did not happen and it is unacceptable and what I consider stealing I want a refund of all money spent towards the college network and the loan paid off and closed Regards, [redacted]

I have reviewed your email dated August 05, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 5-Day Cancellation Policy [redacted] did not contact TCN within five business days to cancel her contractTCN will be sending out [redacted] Test Fee check in the next few days [redacted] enrolled with TCN on February 05, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College* TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.” *The College Network, Incis not affiliated with ExcelsiorCollege

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with this response, reasoning is, it has been almost months since my initial contact with TCN and was given time frames as to when this check was going to be sent to me with none of the time frames metIn my complaint I stated dates, times, and the representative that I had talked to concerning this issue Since I have used the A&Pand A&Pcoarse content I am willing to pay for that but would like to be refunded the remaining amount for the other classes and test not taken or used Regards, [redacted]

I signed up to enroll in an online LPN to BSN programAbout a year after enrolling in the program, I began to develop significant health issuesThese health issues have caused me to see doctors, and trips to the ERTwo doctors have recommended surgeryMy job does not offer paid time off or any extra benefits that I would need to recoverI want to cancel my contract and stop the monthly paymentsWhen I contacted the credit union handling the loan, they told me to call The College NetworkThe representative at The College Network referred me to a number that has no live person answering, and only gave an email address I paid majority of the loan, and am trying to cancel so I can focus on paying medical expensesI think this organization may be a scam

I have reviewed your email dated April 28, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 5-Day Cancellation Policy [redacted] did not contact TCN within five business days to cancel her contract [redacted] enrolled with TCN on February 28, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College* TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.” *The College Network, Incis not affiliated with ExcelsiorCollege

I have reviewed your email dated February 27, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 3-Day Cancellation Policy [redacted] did not contact TCN within three business days to cancel her contract [redacted] enrolled with TCN on December 14, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College* TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, Bernard [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

To whomever this may concern, Once again I have been lied to about my exam fee checkWe are going on weeks now and still no checkEvery time I call, I get the same lie and same run around about “the accounting department being behind and your check is being processed.” This is complete and utter **! I took out a loan and make monthly payments so The College Network can get paid by me like our agreed upon contract statesI am keeping my end of our dealThe College Network is not! When I first signed up it was told to me that the exam fee checks takes weeks to process, then later I was told the exam fee checks take weeks to process, then weeks ago I was told the exam fee checks are taking weeks to process and LOOK HERE!!! I called back today and it’s weeks and I was told that my exam fee check is still being processedWhen asked to speak to a supervisor I was told “she’ll have to call you back” Still waiting on that phone callWhen I asked to speak to accounting department I was told they don’t work on the weekends…SHOCKING since they’re the department that has the issueI would think they would probably need to work some weekends to get caught upThat’s just me, I’m a nurse and I’ve been trained to put others first and you don’t abandon your post while there is still work to do or a problem Although I am one individual, you’ve already got my money so you can screw me from now until I’m through with this program, and my needs are not important to you, let me tell you a little something…My whole life all I’ve wanted to be was a NurseI was a medic in the Army during Desert Storm and have worked hard to get my RN licenseI am classes away from that dreamGuess what College Network? I’ve been waiting weeks for my check so I can take my next exam, I’ve been waiting on YOU! Whether it be your accounting department or whoever you want to blame, I cannot take my exam without the check THAT I HAVE ALREADY PAID FOR! I will not stop with the communications with whoever I can find to email until I get some answers and more importantly my checks! I am emailing the Revdex.com, the Texas Board of Nursing, your Facebook page, etcYou have got to stop treating people like this and I know I am not the only person that has paid you, kept their end of the contract and are getting blind sided, used and ignored by your company If someone can please forward this email to  [redacted] ***, RN I would appreciate itHopefully as a nurse she will understand how important this isYou don’t treat people like this and it is never ending with you peopleAnd I am stuckI have to continue to pay my loan although College Network feels they don’t have to pay their part!

The College Network Inc(“TCN”) has received and reviewed your email dated February 10, pertaining to [redacted] complaint TCN will send out [redacted] partial refund check in the the next 10-business days [redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) Please feel free to call me if you have any additional questions Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-

The College Network called stating that they were a company that supplied materials for college examinesThis writer misunderstood them to be a loan company to provide finances to complete college courseLoan was obtained through [redacted] for $ [redacted] This writer never recieved any of the materials and was garnished recently for $

The College Network Inc(“TCN”) has received and reviewed your email dated May 30, pertaining to [redacted] complaint TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level [redacted] signed her Purchase Agreement and all applicable documentation for her degree program on February 13, However, as a good corporate citizen TCN is willing to grant [redacted] ’s request for cancellation under the following conditions TCN requests that [redacted] execute TCN’s Release and Settlement Agreement TCN will pay off and close [redacted] ’s outstanding loan balance of approximately $9,with [redacted] Credit Union Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature Sincerely, Bernard JSchrader Director Customer Relations The College Network, Inc 1-800-634-***

I had initially signed up with this company to complete my nursing classes online, however I only used this program a couple times and realized that it wasn't a good program to learn from and when I tried to contact the company about cancelling they told me that was not an optionI do not feel like I should have to pay for this program when I haven't even got to use it and I feel like I was completely misled by the guy that came to my house to talk about the programThere were several facts left out of the information he had given me and I feel like I have been taken advantage of when all I am trying to do is better myself for my family and try to have a successful career

The College Network Inc(“TCN”) has received and reviewed your email dated August 12, pertaining to [redacted] complaint I sent a follow up email to TCN’s Accounting Department and requested they send out [redacted] Test Fee check(s) per her request within the next 10-days Please feel free to call me in the event you have any additional questions Sincerely, Bernard [redacted] Director Customer Relations The College Network, Inc 1-800-634-

The College Network Inc(“TCN”) has received and reviewed your email dated July 20, pertaining to [redacted] complaint TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level [redacted] signed her Purchase Agreement and all applicable documentation for her degree program on August 13, However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions TCN requests that [redacted] execute TCN’s Release and Settlement Agreement TCN will pay off and close [redacted] loan in the approximate amount of $8,with Southeast Financial Credit Union [redacted] will no longer be responsible for this debt Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature Sincerely, Bernard [redacted] Director Customer Relations The College Network, Inc 1-800-634-

The College Network Inc(“TCN”) has received and reviewed your email dated February 27, pertaining to [redacted] complaint TCN will be sending out [redacted] partial refund check within the next 10-business days Please feel free to call me in the event you have any additional questions Sincerely, Bernard [redacted] Director Customer Relations The College Network, Inc 1-800-634-

I have reviewed your email dated October 16, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 5-Day Cancellation Policy [redacted] did not contact TCN within five business days to cancel her contract [redacted] enrolled with TCN on April 17, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College* TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 9:a.mto 7:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, Bernard [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”