The College Network

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I understand the design of The College Network's programMy complaint is the fact that is has taken over months to receive a testing checkI pay a fee to The College Network that includes my testing fees, which should be made available to me when I request themI have left voicemails on your phone, Mr [redacted] , and my calls have not been returnedThis generic response completely skirts around any and all complaints made about your company, both by myself and thousands of other unsatisfied customersYour contract policy allows days to cancel, there is no possible way a person could know within days whether or not this program will suit their needsI'm a single mother raising children and working a full time jobMy schedule does not always allow me to study on a regular basis, therefore when I do request a check for a testing exam fee I expect to receive it in a timely manner? Regards, [redacted] ***

The College Network, Inc(“TCN”) has received and reviewed your email dated July 17, 2014, pertaining to [redacted] TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level [redacted] signed her purchase agreement for her Bachelor of Science degree program according to its terms on November 23, At the time she signed her purchase agreement, the program that Ms [redacted] purchased was approved by the California Board of Registered Nursing (the “CBRN”)In December, 2012, the CBRN changed its position and determined that its prior approval was erroneous TCN is working on solutions to this issue TCN believes it has fulfilled its obligations under the contract and that Ms [redacted] is obligated to fulfill its obligations under the contract, specifically to pay TCN for the educational materials and services provided It should be noted that Ms**’s contract with TCN under the heading Customer Acknowledgment clearly states that TCN customers understand that “TCN is not responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for the approval of various programs by any boards or agencies.” However, as a good corporate citizen, and without any admission and without any waiver, at this time TCN is willing to grant Ms**’s request for cancellation under the following conditions: Ms [redacted] execute TCN’s Release and Settlement Agreement; and Upon that execution: (a) TCN will pay off and close Ms**’s loan in the approximate amount of $3,with [redacted] Financial Credit Union (b) Monies paid by Ms [redacted] under her contract with TCN will be treated as an “Educational Credit” which can be used by her at any time in the future to complete her advanced non-Certificate TCN educational program using TCN materials Please have Ms [redacted] call me and I will make arrangements to forward to her TCN’s Release and Settlement Agreement for her review and approval Sincerely, [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.” *The College Network, Incis not affiliated, formally or informally, with ExcelsiorCollege

The College Network Inc(“TCN”) has received and reviewed your email dated September 15, pertaining to [redacted] complaint TCN has a 5-Day Cancellation Policy [redacted] did not contact TCN within five business days to cancel her contractHowever, I sent a follow up email to TCN’s accounting department pertaining to the “Credit to Account” [redacted] is due in the amount of $ Please feel free to call me in the event you have any additional questions Sincerely, Bernard [redacted] Director Customer Relations The College Network, Inc 1-800-634-

The College Network Inc(“TCN”) has received and reviewed your email dated July 14, pertaining to [redacted] complaint 0in 0in 0pt;"> TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level [redacted] *** signed his Purchase Agreement and all applicable documentation for his degree program on October 28, However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions TCN requests that [redacted] execute TCN’s Release and Settlement Agreement TCN will pay off and close [redacted] loan in the approximate amount of $8,with [redacted] Financial Credit UnionMonies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials Please have [redacted] call me at his convenience and I will send him TCN’s Release and Settlement Agreement for his review and signature Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-

I have reviewed your email dated February 10, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 5-Day Cancellation Policy [redacted] did not contact TCN within five business days to cancel her contract [redacted] enrolled with TCN on May 07, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College* TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

I have reviewed your email dated July 28, pertaining to [redacted] ’s complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 5-Day Cancellation Policy [redacted] did not contact TCN within five business days to cancel his contract [redacted] signed his contract with TCN on August 19, for the purchase of Comprehensive Learning Modules related to the Associate of Science Degree in nursing offered by Excelsior College* TCN would like to take this opportunity to remind [redacted] that his TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] ’s program was designed so he can study when he is ready to study; the TCN staff is here to assist him in obtaining his degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help him obtain his dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, Bernard JS [redacted] Director of Customer Relations The College Network, Inc 1-800-634- *The College Network, Incis not affiliated, formally or informally, with Excelsior College [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

I signed up for their classes and have not been successful with taking the tests to complete the class I contacted The College Network about dropping out of the program and they stated that there was no way of getting out of the loan They stated that I have to pay for the classes that I will neverify take I am at a community college now, but still paying a monthly payment for services and classes I will never take Very frustrated

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not want a lifetime guarantee as I had previously stated when calling and talking with the representativeAs for the testing guarantee I took one test times and failedI was only allowed to take this timesWhen I called and spoke with a representative to try and figure out something else I was informed I could find a tutor but that other than that there was not other way TCN could help me, and they would not help me find a tutor as stated in contractI just want to be finished with this, and I do not think this is fair that it is not stated upfront about the day time frame or that you are just stuck after thisI only took 6% of the classes, and I do not want to finish the remainderI understand I have to pay part of the fees that were agreed upon but do not think it is fair to me to have to pay all of the fees when I am no longer taking any classes, and do not plan on taking anymoreAlong with my tuition fees the testing fees were includedI do not understand why I still have to pay for all the testing fees but will never see this money backIt was stated I would receive the testing fees for the testsI am willing to pay a percentage of what is owed as I only see this as fair at this timeAlso if I am unable to get out of my contract, and still have to pay the full amount of tuition it is only fair that TCN send me a check for the total amount of testing feesOtherwise I will never see this money and be able to use it but they are able to use it as they like Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me as long as they continue to send all future checks with in the promised amount of time I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedThank you so much for your help Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received a check from the College Network like they claim I haveThis was a check that was originally requested in the beginning of May Little over months ago!!! Since I was not getting resolution to the problem I have stopped payment starting in NovemberI am still requesting cancellation of services without any further financial payments dueI feel they are saying a check was sent to stall and they would continue receiving my payments Regards, [redacted]

The College Network Inc(“TCN”) has received and reviewed your email dated September 19, pertaining to [redacted] complaint rebuttal TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level [redacted] signed her Purchase Agreement and all applicable documentation for her degree program on February 26, However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions TCN requests that [redacted] execute TCN’s Release and Settlement Agreement TCN will pay off and close [redacted] loan in the approximate amount of $10,with [redacted] Credit Union Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature Sincerely, [redacted] Director Customer Relations The College Network, Inc 1-800-634-

I have reviewed your email dated February 17, pertaining to [redacted] complaint The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 5-Day Cancellation Policy [redacted] did not contact TCN within five business days to cancel her contract [redacted] enrolled with TCN on May 30, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College* TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locationsIf I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

I signed up in for them to assist me in getting my RN and pay for a test, in which they were to pay back for in weeks when I called and talked to the support person they stated it was there and should have went out and I needed to email the correct place so I did and no response So I ask my lawyer to write a letter and they did not get a response

These people are fraudulent, they prey on Americas nurses and America allows them tooI was told that my contract with them wasn't binding until after I passed my first exam and that they pay for all examsIf you compare the exam cost to the school you will see that they are exactly the same priceWell when I went to sign up for the exam I was told that they aren't paying for the examSo I called the lady the who came out to my house and asked her about it, she said I wasn't bonded to the contract until after I pass the first examShe then proceeded to login to her account to cancel my contractWell that is when she found out that she had been firedThat is right she no longer had access to anythingShe then gave me a number to call directly to get the contract canceledI call the number and asked to cancelI got the run around, and once a man answered the phone he begin to repeat himself like a tape recorderI said can you please just cancel the contract, His response was s

The College Network Inc(“TCN”) has received and reviewed your email dated May 27, pertaining to [redacted] complaint TCN will send out the Exam Fee check requested by [redacted] within the next 10-business days Please feel free to call me in the event you have any additional questions Sincerely, Bernard [redacted] Director Customer Relations The College Network, Inc 1-800-634-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This school only sells study guides which are not associated with the excelsior examNever during my initial purchase as this explained to meI was told I was enrolling in a bridge program to continue my educationThis program will not assist me in anyway in achieving my RN licenseI will then have to pay and apply to another college to continue with my education, also not mentioned to me during purchaseI have a witness that has supplied a written statement of conversation of seller and myselfI will contact an attorney at this point Regards, [redacted] ***

I have reviewed your email dated March 20, pertaining to [redacted] The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level TCN had a 5-Day Cancellation Policy [redacted] did not contact TCN within five business days to cancel her contract [redacted] enrolled with TCN on January 04, for the purchase of Comprehensive Learning Modules related to the Bachelor of Science in Nursing degree program offered by Indiana State University TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter Those features were designed to assist TCN customers in reaching their educational goals The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive formatTCN also offers customers online practice testing and the ability to take examinations in the comfort of your home [redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time) TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults If I can be of further service, please don’t hesitate to contact me Sincerely, [redacted] Director of Customer Relations The College Network, Inc 1-800-634- [redacted] The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program “The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations If I have not passed the CLEP, DANTES or Excelsior College [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.” *The College Network, Incis not affiliated with ExcelsiorCollege

The College Network Inc(“TCN”) has received and reviewed your email dated September 22, pertaining to [redacted] complaint TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level [redacted] signed her Purchase Agreement and all applicable documentation for her degree program on March 05, However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions TCN requests that [redacted] execute TCN’s Release and Settlement Agreement TCN will pay off and close [redacted] loan in the approximate amount of $6,with [redacted] Union Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature Sincerely, Director Customer Relations The College Network, Inc 1-800-634-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I appreciate The College Network's "being a good corporate citizen" but I am not satisfied with just canceling my contractI waited for weeks for a response from them and it happens that I received my response days after my $payment was automatically withdrawn from my checking accountI have paid over $5,into a program that will not benefit me AT ALL in the futureThe "educational credits" they refer to will not help me in any way with my career or educational aspirationsThese "classes" from the College Network do not transfer to ANY accredited college here in San Diego therefore is useless to me since my goal is getting my BSNThe College Network claims they want to help people pursue their "dreams" then by no means do I accept that this offer is being "a good corporate citizen"My resolution is a refund which I was not offeredAs the College Network stated in their above response to my complaint they were accredited until December I feel that anything I have have paid since December should be refunded to me Respectfully, [redacted] [redacted]

I have been paying College Network since and I am no closer to my RN than when I startedThe material I received in hard copy did not match the web version, I could have enrolled directly through Excelsior but I was led to believe I had to go through College NetworkI was encouraged to finance my testing fees with my "educational loan" but now I am unable to request these fees because I didn't complete the online testsI have previously requested to be released from this contract but this request was denied (January 2015) and I continued to pay for another whole year without getting any benefit for my moneyIn reading all of the poor reviews on this website and many others I really have to wonder what agency governs this type of business and why they are STILL in businessI want no money back, not even the test fees, I just want to be released from the remainder of my contract and I want something for my credit report stating the debt is satisfiedI read so many reviews and