The Credit Pros

Complaint: [redacted]
I am rejecting this response because:
While I agree that I have had an increased level of service since I filed my complaint, I have not been in "constant" contact. In addition, I still feel that I have been paying monthly for a service that should have had received the level of attention I am receiving now. Thus, had I received the service I was promised from the beginning (the service I am receiving now) I would be graduate of the program already and not paying monthly. Therefore, I have overpaid and am still paying for a service that should have resolved my situation a long time ago. 
I greatly appreciate Mr. G's efforts and the current results. However, no effort has been made to resolve the financial overpayments. 
Regards,
[redacted]

10/2/14 11:20a ESTWe have addressed Ms. [redacted] request to rectify the issue with her mortgage company, and will be taking care of the costs associated with this error. I spoke with Ms. [redacted] and gave her resolution of the issue, and she was satisfied.I called Ms. [redacted] Loan officer...

and she will be sending me the invoice for the cost associated to the issue and it will be resolved. I mentioned to Ms. [redacted] she could call us at anytime for further assistance if needed.

Client's payment was refunded to card today.-------------------------------------   General Information  -------------------------------------   Merchant Account: The Credit Pros Int'l Corp   Date/Time : 02/19/2015...

6:26:58 PM EST      -------------------------------------   Transaction Information  -------------------------------------   Description : Package:  Transaction Amount : $-149.00   Transaction ID : [redacted]   Authorization Code : [redacted]   Transaction Type : Card Refund   Response : APPROVED     -------------------------------------   Customer Billing Information   -------------------------------------   First Name : [redacted]   Last Name : [redacted]   Address : [redacted]   City : [redacted]    State : **   Zip Code : [redacted]   Country :    Phone : ###-###-####  Email : [redacted]      -------------------------------------   Customer Shipping Information   -------------------------------------   First Name :    Last Name :    Address :    City :    State :    Zip Code :    Country :    Please let me know if there is anything further I can do. I am happy to help. I have emailed Client the copy of the refund receipt as well.[redacted]###-###-####

The Above client ([redacted]) Requested to cancel on August 1st which was a week before his monthly payment was due (August 8th).
The Client was still responsible for the payment because we bill in arrears for work already done the month prior.
To resolve this issue a refund was...

already submitted for client. Client can expect to receive funds back within the next 7-10 business days. File has been cancelled since initial request.
 
Best, 
[redacted]
Client Relationship Manager
###-###-####

In response to the complaint on December 4th 2015, we have returned the funds to consumer on December 8th and in the attachment this is a valid receipt of the funds being returned back to the account from which they were drawn. We are happy to refund any client that is not satisfied with the...

service we provide. If anything else should be required on our part please let us know. Thank you.

I would definitely recommend this service to anyone who wants to fix there credit. I have been with this company a little while and already my score has increased and different things have been taken off my credit.

To all Parties concerned,
 
[redacted] contacted us, THE CREDIT PROS on 8/1/16 regarding the need for our credit repair services.
Clients main request was a credit report, which $12.95 was paid to retrieve.
We DO NOT email credit reports in an effort to protect...

clients personal information. For security reasons we set up an online portal, where the client would be able to review a full credit report including scores.
The credit report in question, had been uploaded in the portal since 8/2/16 the day after client requested it.
Log in information to said portal was emailed to client on that same day as well.
In addition from 8/2-8/5 we contacted the client 5 times by phone and email.
Client is not entitled to a refund, this is a frivolous complaint with no real grounds.
File as Been cancelled since 8/6/16

I personally spoke with client who claims he was unaware that we bill in arrears.
We working on clients credit repair over 30 days ago.
The payment he is referencing is his 1st months payment for work that has already been done.
I agreed to initiate refund, and the client in...

turn agreed to withdraw his complaint.Refund in process. 
 
Best, 
[redacted]
Client relationship manager
[redacted]

Mr. [redacted] came to The Credit Pros in December of 2015 and requested we work with him to repair and restore his credit issues. We have provided evidence of work and have fulfilled all obligations we agreed to work on his behalf. All clients have a guarantee when entering our program that we will fully abide by our agreement and if we are not able to accomplish anything we were hired to work on within the first 90 days of service they are entitled to a full money back guarantee. We upheld our end and provided proof of work when we completed it. Mr. [redacted]'s account went into arrears at which time 2 full payments lapsed at the time of filing this complaint, and he had requested a full return of funds even though he had not paid at the time all of the monies owed for the work we completed. Mr. [redacted] phoned our company later that day and brought his account up to date. We continued to work on his file with his permission, and further provided evidence of the work we completed and fully intended to continue to work on with him until it was complete with no additional billing. Prior to submitting my last response I asked Mr. [redacted] if he wished to continue at which time he agreed we never force anyone to stay with our services.
If Mr. [redacted] does not feel we have lived up to our agreement, then I would request arbitration from the Revdex.com because in compliance with the guidelines of membership we will submit all work product and will not financially compensate a consumer for a favorable response. I am happy to have his file go into arbitration if he wishes to proceed.

I can not find ONE SINGLE negative thing to say about The Credit Pros. They did, in 6 weeks, what would have taken me a year or more. As a victim of ID theft, I was struggling to figure things out. I now have no negative action against me and I could not be happier. HIGHLY RECOMMEND The Credit Pros.

Total Appreciative,
Christopher Di Gaetano

In response to complaint, we have attempted on numerous occasions to rectify with the client, and none of our calls have been returned nor texts emails and notes answered. We are requesting that Mr. [redacted] contact us directly so that this issue can be resolved. Client can contact us at [redacted]...

request Customer Service. We are ready and willing to speak.
Client was contacted on 2/26/14 voice mail and note client portal
Client contacted on 2/27/14 voice mail and note client portal
Client contacted on 2/28/14 voice mail and note client portal
Client contacted on 3/3/14
Client contacted on 3/4/14 voice mail and note client portal

I would definitely recommend the service! Over 70% of the negative content was removed from all 3 major reporting agencies within 6 months! The service and tools to monitor their progress are outstanding!

Attention Revdex.com Arbitration: I contacted our case worker this morning, [redacted] andwas told to email you regarding this case. The details of the case are asfollows: Client Name: [redacted]Enrolled with The Credit Pros: 10/24/14 into our...

Pay forResults Program (Enrollment $149.00). Ms. [redacted] received a fullconsultation at time of enrollment and gave verbal and written authorization towork on her file. (See Attached) Service Billed 1 Deletion ($50.00) on 12/19/14.Invoice client and received verbal consent from Ms. [redacted] to bill her $50.00for the invoice. This verbal consent was given on 12/18/14 @ 12:53pm. That was the last charge. Enrollment $149.00, Deletion$50.00= 199.00 Ms. [redacted] asked us to work on a collection account with aspecial negotiation with our Corporate Counsel which she was not charged forbecause we could not fulfill the request therefore we did not bill her. I communicated with Ms. [redacted] via email on severaloccasions(see attached) asking what she had been billed on that was notapproved by her prior to charging her card. I made every good faith effort tolet our client know she had not been charged for the account that was notcompleted. The only explanation I can surmise is that Ms. [redacted] thought we hadbilled her account for something other than the actual services we provided andreceived consent to perform. We have a completely transparent program whereasour clients see proof of work before they are billed, and receive consent. Iwould be happy to help Ms. [redacted] in any manner possible. The last contact theclient made with me regarding this file was on March 10th via emailin which she restated me speaking with the sales representative, and to my knowledgeI have not received any follow up regarding what we were to refund since allcharges had been approved. I am willing to assist in any way possible. This case is nowin your hands as the arbitrator, and if I need to produce any furtherdocumentation please let me know. We had closed the client’s file as sherequested in end of February.My direct line is [redacted] Best Regards, [redacted]

We spoke to client([redacted]) everything was resolved. No further action required.
Best,

Spoke with [redacted] on 1/20 about her not being happy and wanting to stop the process. I submitted request to cancel service for both her and her husband following a conversation where [redacted] stated she would do whatever was necessary to get a refund. [redacted] even stated she would stop...

posting on websites if she got hers and her husbands money returned. I happily submitted the request for cancellation to my billing manager and made her aware funds had to be returned to the card they were drawn from even if the card was closed with her bank and they would have to issue her a check or apply it back to the card. This process of return can take anywhere from 48 hours to up to 14 days depending on the clients financial institution. The Credit Pros can't dictate how quickly they should apply a credit once it leaves our merchant processors. Our client's are not hassled about deciding not to partake in our services. A copy of the merchant credit will be emailed back to the client, and posted with the Revdex.com next business day, Monday February 1st. We appreciate feedback about our service that is constructive and look to keep improving our relationships thusly.Kindest Regards,
[redacted]
Client Success

Hired them on 9/4 nothing done, the sales person said they could help, the credit advisor stopped on the first item and said they couldn't help, I had 13 items to address and truly only wanted help with one item. I spoke at length with Duke to resolve the situation, he even offered to do the work for free, but you know what you get for free! Ignored calls, promised meetings and kept in the dark on the processes. Waiting for chat to connect after the phone just rings and no calls or voice mails are returned. Waiting on hold for hours and then at 5 pm they take you from the waiting cue to please leave a voice mail. I found Jason K[redacted] on the New Jersey State bar and when I called his cell phone he was offended but said he would call and get it straight, and call right back! Instead Duke called. It never got better. They of course blamed me for being upset when all I wanted was to be treated respectfully, like all of the reviews I read and services described by Marlena when I felt I hired them. In the final message from Jason K[redacted] Duke said he tried to call me, he didn't. I sent all call logs to them, Hoping to get the attention of at least one responsible person, but they truly don't respond. The only way I could get them to respond was to post logs and messages on Facebook, which they promptly delete! This company should not have a good rating, there's no excuse for not answering calls during normal business hours.

Dear Revdex.com,
The Credit Pros fulfilled their responses, provided the appropriate refund and cancelation confirmation. Thank you. Please close this ticket.
[redacted]

I started with the CreditPros on February 4th of 2014. I had a very exciting consult with representative, Daniel Miglin. He pulled my credit report and in appraising my report, estimated that his company could have my score vastly improve between 9 to 12 months. He asked additional questions about me and I shared that I was married. I inquired about a couples rates. He stated that at $149.00, my husband and I could get the most aggressive plan available and still meet the 9 to 12 month time frame. I explained to Daniel how important a good credit score was to us. I shared that if the time frame is more or less what was discussed, we would invest. Twenty-five months later, my credit has not substantially improved. I was coerced to get other services (Wells Fargo) although I stressed with each representative that pushed for this the additional cost was not feasible for us. I stopped seeing activity from the company on our accounts. When I called to inquire they urged us to get the fraud protection service in order for them to continue working on our accounts verify what has come off our reports. We obeyed the advice of the representatives because we were to vested. They reduced the price from $149.00 to $99.00 as a courtesy so we could afford the fraud protection. I inquired often of service completion, because the time had gone over 1 year and my credit had not improved. Each representative understood how important good credit was to me and my husband. We shared this frequently. They strung us along, getting thousands of dollars from us that we could not afford. This was our sacrificial investment in ourselves. We had invested so much money with this company by this time, leaving without good credit seemed foolish (my credit score is still considered POOR). It finally came to a point after 2 years and some months, I had to accept the fact that they were using me. My credit was never going to get repaired by them and they would always promise me it would if I waited a few more months. On top still having poor credit, I cancelled my account this company on 3/2/16, two days before my billing cycle ended. They still charged me for March 2016. I called to demand my refund and they gave me the run around. According to them, I've paid a month in advanced and they won't send another bill. I have been scammed and overcharged! The CreditPros have no intentions of refunding me for March 2016, a month they should not have charged me for. I would also like partial monies refunded for paying this company 25 months with no positive outcomes. I've lost money because of them with Wells Fargo and CreditPros. I am highly dissatisfied!

We have provided the client and his spouse an update on their file to show progress, and I corresponded with the client letting them know they would not be billed for future services and have wiped their past due invoice away as per the request resolution requested by the consumer in their...

complaint. I directly email clients and let them know they had no monies due to The Credit Pros. I provided the updated to show proof of work and my email was acknowledged. We know the client as[redacted] not [redacted] as the consumer reports to the Revdex.com. I let the consumer know via email we would still provide advisement even though account was closed at their request.

Mr. [redacted],
 
We at The Credit Pros were very sorry to hear about your circumstances and although we only bill after work was done which was what was communicated by one of our team. We as a company must evaluate each situation individually and based on that I have submitted a...

request that those funds be returned because we always do the right thing when it comes to our Credit Pros Family (our clients). I hope you can accept this as an acceptable response and the billing department will process an email for you by morning. 
Thank you again and please let us know if at any time we can help, that would be our pleasure.
 
Kindest Regards,
Gene [redacted]