The Denver Post

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11396391, and find that this resolution is satisfactory to me
Sincerely,
*** ***
*

We have attempted to contact the consumer and have begun the process to satisfy the desired settlement

We have contacted our field managers but have not heard back as requested yetWe will be contacting the consumer shortly

Complaint:
I am rejecting this response because: There is no evidence that this issue has been resolvedI have been told by the Denver Post representative
that they will try to see why the paper continues to be delivered despite my not having an account with them, and they will try to stop its repeated delivery This is the same thing I have been told now on eleven seperate occasionsOnce several weeks pass and I can confirm that he issue has been resolved I will let you knowAs of this very moment, nothing has been resolved.
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/08/05) */
The consumer has been contacted and her account is on a watch list to ensure delivery in the futureCredit has been given and she did receive last Sunday's newspaper

Complaint: ***
I am rejecting this response because: Lies, Lies and More Lies!! There has been No Refund/Credit Issued to my bank account as of 10/14/2016. Once
again, this Unethical Business and their Unethical Business Practices Failed to Honor their OWN Response. This Stealing of people's money MUST STOP!! Please Buyer Beware, Do Not Give This Newspaper Your Bank Account Number!! I look forward to their Next Lie!!
Sincerely,
*** ***

The consumer has been contacted and we are in the process of honoring the desired settlement

Initial Business Response /* (1000, 6, 2015/09/10) */
We have contacted the consumer and are attempting to satisfy the desired resolution

The consumer was contacted and we offered a better rateIt appears that the past charges have been disputedAnd it appears that we no longer are doing business since our offer was not accepted and the subscription is in stopped status

Complaint:
I am rejecting this response because: I don't need the Denver Post to refund my account since my Discover card credited my account for the $which the Denver Post billed me on 3/25/They have not delivered a newspaper to me since I called them on 3/29/They had told me I still had four more papers due to me on my accountI do not want those four papers....I am content with having my subscription cancelled and never having another bill from the Denver Post. I would like to hope that they would give their customers at least a day notice before a price increase
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Provided that the $rate is good for a year thru June 2017 not then the response is "not" acceptableAnd that the Denver Post acknowledge that in writing via email to me.Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/12/16) */
We have attempted to contact the consumer, left a voice mail, and believe we have satisfied the desired resolution
Initial Consumer Rebuttal /* (3000, 8, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
Placed blame on unreliable delivery people
Monetary settlement offer by them is Not acceptable
It was an insult by a non caring business out to do a job half done
months of terrible service
or papers a week instead of as promised and paid for
Final Business Response /* (4000, 14, 2015/12/24) */
We communicated by email to the consumer based on this update
Final Consumer Response /* (2000, 17, 2015/12/28) */
I have received adequate resolution to close this case

We have contacted the consumer and the check will be delivered as soon as it is processed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They have made a refund, which I appreciate
Sincerely,
*** ***

We have been in contact with the consumer concerning delivery issues and are attempting to provide the desired settlementTomorrow is our last chance to make this happen

The consumer has been contacted and we are attempting to satisfy the desired resolution

Complaint: ***
I am rejecting this response because: Yes, I did receive a telephone message from the Denver Post BUT the caller did not identify himself and there was no
telephone number so I could not respond, thus the issue IS NOT settled I am requesting that they send a WRITTEN notice of the terms they propose
Sincerely,
*** ***

We have attempted to contact the consumer at both telephone numbers and have emailed our field managers concerning the poor delivery serviceWe are prepared to honor the desired settlement once we hear back from the consumer

We have left a voice mail and sent an email to the consumer explaining what has happened concerning the desired settlement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***