The Denver Post

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution has been thus far satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 13, 2015/06/30) */ We are attempting to satisfy the consumer's desired resolution working with our delivery staff Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/09/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The delivery was good for about weeksThen I only received the paper out days despite requests for redeliveryIt was then good for about a monthNow Sunday morning and no paper againThey seem to be unable to solve there problems or just don't care Final Business Response / [redacted] (4000, 17, 2015/09/22) */ The consumer has been contacted and we are attempting to satisfy the desired result Final Consumer Response / [redacted] (4200, 19, 2015/09/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) On Sunday September 13th I did not receive the paperI was told by phone and e-mail a replacement paper would be sent outI received it on TuesdayI was contacted by a representative of The Denver Post and we discussed the problems with deliveryOn Monday September 21st I called at AM because I had not received the paperI told them a paper better be there when I came home or I would cancelI returned home at PM and the paper was thereTuesday through Friday I received the paper but it was late every dayOn Saturday at AM I still had not received the paperI was told a replacement paper would be delivered within the hourAt 10:the paper still had not arrivedI called and cancelled the paperI have had terrible service since January of this year and mediocre service for a year and a half before thatThey have done nothing to correct these problemsI now want all money I have given to them since the first of the year returned to me as they have not held up there end of the bargainI can't even count the number of times I have contacted them by phone and e-mailI should charge them for my time and aggravation as well [redacted] ;

The consumer has been contacted, as well as our field agent who has said the issue will be corrected

Complaint: [redacted] I am rejecting this response because: I want to see if service improves I did receive a call from the Zone Manager Thank you I WOULD LIKE TO KNOW HOW MANY COmplaints have BEEN FILED TALKED TO A NEIGHBOR TODAY AND SHE IS UPSET MY FAMILY IS ALSO HAVING PROBLEMS I THINK THEY ARE SCAMMING A LOT OF PEOPLE THANKS Sincerely [redacted]

The consumer has been notified by email that we are processing the refund requested in the desired settlement section of the Revdex.com form

Complaint: [redacted] I am rejecting this response because:I want to be removed from all mailing lists postal and emailThe response did not address that part of my requestPlease address Sincerely, [redacted] ***

We have attempted to contact the consumer but have not yet connectedOur goal is to provide the desired settlement

We attempted to satisfy the desired settlement and did reverse a charge of $After that the consumer's card holding bank disputed an amount of $We consider this matter closed

We are attempting to provide the desired settlementThere is not an active record for this delivery in our database

We have followed up with delivery managers and our goal is to provide the desired settlement

Complaint: I am rejecting this response because: They did contact me and are trying to resolve the issue I do have a person to contact now But they still have not followed through with their promises Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11392289, and find that this resolution is satisfactory to me Sincerely, [redacted] *

Initial Business Response / [redacted] (1000, 9, 2015/06/22) */ We are working with delivery staff to satisfy the consumer's desired resolution Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cannot believe that it has taken so long to "work with" the delivery staff to satisfy a customerI had to call to report non delivery of our paper on June 17, June and June 28, We did not receive our Sunday paper until 11:a.mon June 28, Complaint Response Date bumped because: Holiday Final Business Response / [redacted] (4000, 13, 2015/07/10) */ We acknowledge that the consumer is receiving poor delivery service and have communicated this to field personnelWe can credit or send a recovery paper whenever there is a delivery problemBeyond that we will continue to attempt to resolve the delivery issues on an ongoing basis Final Consumer Response / [redacted] (2000, 18, 2015/08/10) */

We have communicated with the consumerOur records indicate that a refund as a reversal to the payee's credit card happened on 5/17/I believe we have satisfied the desired result

Initial Business Response / [redacted] */ We [redacted] comply with the consumer's desired resolution and I apologize for the delayWe dropped the ballI [redacted] reach out to him next week

Initial Business Response / [redacted] (1000, 14, 2015/09/17) */ The consumer has been contacted and we were unable to satisfy the desired resolution, which was related to one of our partners Complaint Response Date bumped because: Holiday This report has already been responded to sometime last week, as you can see by my response listed on the PDF of the complaintI think it is closed Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) It appears that the Denver Post has a partner that failed to provide the issues that were not delivered and would not even consider a credit or add the missing issues to the end of my subscriptionI will not renew my subscription for TV Weekly in the future and suggest the Denver Post evaluate their partnership with TV Weekly as it makes them look badI don't want to waste any more time on this because it will go nowhere Final Business Response / [redacted] (4000, 22, 2015/10/09) */ The consumer has been contacted again and I believe he was satisfied with our conversation Final Consumer Response / [redacted] (2000, 24, 2015/10/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) There was no resolution but TV Weekly, the partner of Denver Post never provided the missing issuesDenver Post has no control over TV Weekly so I have no recourseTV Weekly contacted me and attempted to get me to renew my subscriptionI declined! I have no further issue with Denver Post because TV Weekly was at fault and did nothing to satisfy the client - me

We have attempted to contact the consumer via email and telephone but have not heard back

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They did advise that a cease and desist notice was sent to the delivery manager which should rectify the problem I will notify the business if the issue issue still persists Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: It has been a week and even tho I received a phone call but just another promise I have not received the reimbursement check Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]