The Denver Post

Complaint: I am rejecting this response because: The newspaper was not delivered on Sunday March 27th, so I thought we had this issue handledUnfortunately on April 3rd the Sunday newspaper STILL showed up in my driveway I called the number that was provided to me in the event I had a problem The newspaper was picked up from my driveway about 3:in the afternoon the same day so evidently my message was heard I will not be able to report that this issue has been resolved until such time that several weekends pass without me having a newspaper in my driveway on Sunday Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want to thank the post for listening and doing the right thingI wish this could have been settled with my original phone calls and email without having fo file a complaint but I am happy with the resolution Sincerely, [redacted]

We left a voice message for the consumer and are in the process of satisfying the desired settelement

I called the consumer and left a message that we will be satisfying the desired settlement

The consumer has been contacted and we are attempting to provide the desired settlement

Complaint: [redacted] I am rejecting this response because: I will not condone fraud The Denver Post charges me for issues they do not deliver That is fraud The [redacted] & [redacted] which the Post deliver to me both give credit for vacation stopsThe Post says I have on-line access (which I don't use or want) but so does the *** If the Post refuses to change its policy, I will have no choice except to begin legal action against them Integrity is important This business does not have it PLEASE NOTE that the Post refuses to respond on the Revdex.com form but instead send me an e-mail Why are they afraid to explain their policy to the Revdex.com? Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11423472, and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me at this time However, if the matter does not reach a satisfactory conclusion before the end of November, I will not accept this response and will again contact the Revdex.com Sincerely, [redacted]

Field managers have again been notified and contact with the consumer has been requested

The consumer has been contacted and we believe we have satisfied the desired settlement

The consumer has been contacted and we believe we have satisfied the desired resolution Complaint Response Date bumped because: Data Base Migration

Complaint: I am rejecting this response because:I DID contact the Denver Newspaper Agency customer care department and spoke with a woman It was very unsatisfactory, as first she admitted that there was aproblem with the "special editions charge" not being clear - that they were aware of the problem and were working on solutions - and then she completely about-facedand stated that it was very clear As I mentioned in my complaint to the Revdex.com, along with documentation, the issue first arose in when customer care was outsourced to a foreign country There was no referral to the fine print on the other side - that this vague special editions charge would be implemented (no dates) - whereas, in all theprevious years, the reverse side of the invoice always consisted of advertisements (yesI have all my old invoices) The foreigners, when asked about the change in expirationdate, had no answer The following year, after a trip down to the Denver Post Building where my efforts produced a sneer, I found out about this vague special editions andopting out I asked for a supervisor, and was told he was busy, but I could leave voice mail At that point I had had enough, told the woman she had my information and weended our nonproductive callI never had the chance to bring up my second issue - the different renewal rates being charged to different customers for a yearly subscription That mine was constantly going up, in from $to $ I checked with my senior neighbors It seems they'd all complained a few years ago when this started happening, and yearly since then, and, as a result, were paying $109, $149, $139, etc.Apparently the squeaky wheel, not the loyal customer, gets the oil I brought this up when I went downtown in person, and was offered $169, my previous rate, which I sawnot as a "concession," but rather as punishment for not complaining So please stop lying that I never responded Phone records will prove who is lying Sincerely, [redacted]

We have contacted the consumer via email and have written off the balance on the accountWe throw papers in grace to allow many of our subscribers more time to pay their bill before just cutting off their serviceThe service is now stopped and there is no balance on the account

We have attempted contact with the consumer but as of yet have not had a conversation this time aroundWe did not receive information on this complaint until 05/21/

We have opted the consumer out of all upcoming sections through June and have credited $for the last three charges to his account

Initial Business Response / [redacted] (1000, 6, 2015/12/10) */ I have corresponded with the consumer and he is satisfied with my response, for nowHe will contact me if more assistance is needed in the future Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) They sent me a satisfactory response via emailThe manager gave me his email address for me to contact him with any future problemsThey also reimbursed me with several subscription extensions

Initial Business Response / [redacted] (1000, 5, 2015/04/24) */ We have attempted to contact the consumer and left a voice mail messageWe have not heard back yet Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Left a voice mail on 4/with the person who called and indicated that the newspaper has only been delivered twice before 7am in weeksNot sure anything has really changed Final Business Response / [redacted] (4000, 9, 2015/05/08) */ We have contacted the consumer and he is waiting for better results, although there has been some improvementT

The consumer has been contacted and we have hopefully resolved the situation

We are processing the desired settlement as requested

the problems to resolved , I cant be contacted by phone they were told to contact by email Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11090750, and find that this resolution is satisfactory to me Sincerely, [redacted]