The Denver Post

Initial Business Response / [redacted] (1000, 9, 2015/09/10) */ The consumer was on vacation for a timeWe have attempted contact via telephone and are awaiting a return call

Initial Business Response / [redacted] (1000, 6, 2015/12/02) */ We have attempted to contact the consumer for more specific information but have not yet heard backwe will work with our delivery force with the intent of fulfilling the desired resolution Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Spoke with District Manager, who apologized and stated she would contact Carrier to resolve issueSo far, the newspaper has arrived on time (I only receive home delivery on the weekends)

We have attempted to contact the consumer, have honored the requested desired settlement and have corrected the presentation of our online offer by [redacted]

The consumer has been contacted and for now the delivery has improved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 6, 2015/08/19) */ The consumer has been contact and we believe we have satisfied the desired resoultion, at least for now Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11178577, and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .I established a new Denver Post -Wedsthru Sunday- delivery service on 3/14/at $per month for months.Ms [redacted] , Denver Post operator # [redacted] at [redacted] confirmed this 3/14/service agreement on 3/18/2017.Thereafter, Ms [redacted] for the Denver Post, contacted me on March 28, but has not yet offered a settlement for this complaint Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***
all is good if the business does what they have promised

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
** ***

Complaint: ***
I am
rejecting this response as having solved the problem Everyone at DP have nicely told me that the problem would be solved and it wasn't, so I filed the complaint Similarly, this response repeats that new people at DP are working on the problem, but DP has said that many times previously and still the delivery problem persists I just want the paper delivered, either by the assigned carrier or someone else
Sincerely,
*** ***

This complaint was not about the Denver Post store at denverpoststore.com, but was concerning another online vendorThe consumer has been contacted and this was explained

Initial Business Response /* (1000, 5, 2015/04/21) */
The consumer has been contacted and we believe her desired resolution has been satisfied
Initial Consumer Rebuttal /* (2000, 8, 2015/05/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/10/29) */
We have attempted to contact the consumer and have emailed our field staff concerning the delivery issuesWe left a message and are awaiting the consumer's feedback

I attempted to contact the consumer on 12/at 1:p.mSince the payment has been disputed I am unable to credit and send back a full refund or find out more information concerning unsatisf*
treatment from our Customer Service departmentI do apologize for what seems like poor customer service, based on the information received on this complaint

We will continue to attempt to satisfy the desired settlement as long as we are notified of the status

Complaint: ***
I am rejecting this response because:We have a temporary credit on our credit card from over charges and want the Denver Post to credit us back for the over charges
Sincerely,
*** *** ***

We have contacted the consumer and are attempting to satisfy the desired settlement