The Nerd Cave LLC

Complaint: ***
I am rejecting this response because: I have not received a refundThey did email me last Tuesday asking if I wanted a
refund or another product and I responded to them I want a refund and I haven't heard back from them sinceI checked on my bank statements and there is no refund yet
Sincerely,
*** ***

I purchased a set of pictures from the Nerd Cave on 7/6/16, order # I was charged $ In September, I started to email the company for questions about delivery They required me to track it through the ** Postal Service, and nothing was found even though the company said the package was delivered and gave me the tracking number This took *** until the end of November when the search request expired with no resolution So I contacted the company on 12/2/when they indicated they would provide a full refund of the purchase price with the shipping of $ I again contacted the company on 12/27/as no refund had been received Today I contacted them yet again I will attempt to dispute the charge with my credit card company, however beca**e it has been over months, I doubt I will be able to

I ordered a piece canvas from this company on July 16, On July 30, I emailed the company to find out how long the shipment process would takeThe company emailed me back on August 30, saying that the shipping company lost my order in the process, but I never received any email saying they were shippingOn the website My order still says "Unfullfilled"I emailed to the company this email here- "On September 6, I was told that my order would take week approximately to replace after being lost some howOn September 10th, I was told "It will take one week for preparing and shipping your order"But my order has not been shipped yet and status still says "Unfulfilled"And September 18th, was told my order was getting ready for shipment and I'll receive the pictures I ordered w/ frame and have yet to receive any confirmation on thatIt is now September 25th and still no info on the pictures w/ frames I ordered, and I placed this order on July 16thI would like if s

The order was refunded on September 21,
at 11:46am

On Aug 3rd I placed an order for shirts and Poster named *** *** Sticker"The two shirts were delivered as expected within six (6) days, but I never received any information on the delivery of the posterOn Aug 20th, I had enough and set out to contact support for information as my order tracking still said "Preparing for shipment"On Aug 24th, I received the following response:
"Currently, we are having a lot of orders to deliver, so that the delays do take place
Please, check your post office and clarify whether your item was deliveredAs for now, there are a lot of cases when our customers receive their items without any tracking number."
After checking with my post office, I updated the ticket on Aug 28th confirming that I have not received any product and my post office was not holding any items
Then on Aug 31st, completely avoiding the topic about the missing item:
"According to our system, your order is partially fulfilledYour t-shirts Bane In Rain an

I placed an order for five canvas prints from the Nerd Cave LLC in May The art work I paid for was not delivered until yesterday, 10/27/Six weeks after placing the order, I contacted the company and was told that it could take up to a monthIt had been six weeks! Upon receiving the order yesterday, I immediately noticed the prints were not framedI was not informed that the prints would NOT be framedThe overall quality of the work is very poor with the colors appearing washed out and pix-elated

To Whom It May Concern,
 I have just left a voice mail to customer service in regards to my order *** *his situation is no longer acceptableMy original order was placed July 17thSeveral weeks later, I contacted customer service to check on my order status, as I had heard nothing since placing itOn August 5th a representative emailed me and told me the order was successful,  there were no problems, and that I would be receiving the canvases within 1-weeksSeveral more weeks go past and I still have not received my orderWhen I contacted customer service on September 1st, someone responded to me on the 12th telling me that unfortunately my order had been lost but was assured that a new order had been put in, it would be printed and shipped within one week, blah blah blahNeedless to say, I have still not received my orderWhat makes this whole situation worse is that these canvases weren't even for meThey were a gift for my son-in-law Nathaniel and your c

I ordered a *** *** *** *** canvas print set on July 6th as a present for my husband's birthday the end of AugustAfter not receiving my order I contacted them mid July and was informed of their 2-week delivery timeNow we are well in to week and despite numerous messages via *** Messenger, all stating something slightly different, I still have no productI have requested a refund but am not hopeful based on previous experiences with themIf I don't receive a refund or my merchandise I will be contacting my bank to see what further action can be taken

placed a order on 7-11-for merchandise from this online retailer My credit card was charged Never received merchandise Several messages left on a voicemail system No calls ever returned

I ordered a product from this company a month agoI have still not received the productThere was a mistake with the shipping address, however I am unable to get in contact with anyone in customer service to make the correct changedI have sent numerous emails and have called numerous times with no luckI received an email when I ordered the product which inclouded a confirmation number and stated anot her email would be sent when the order was shippedI have not received a shipping email and when I use the sites tracking page it says there is no such order in there system

I ordered a picture from them on July 3rd as a birthday gift for my son in mid August July 21st I contacted them asking on the status and was informed that orders take 2-Weeks to print the picture and then ship August 3rd (weeks after ordering), on August 8th I was told it was printed and ready for shipping (weeks after ordering) and I would receive a shipping notification shortly It is now August 16th (weeks after ordering) and there is no shipping notification and now there is no sign it will arrive in time to be a giftI have asked to cancel my order and be refunded If the refund is not made shortly, then I will dispute with my credit card I would not recommend them I feel I have been incredibly patient and accommodating as they failed to meet their commitments

We apologize for your experience at the Nerd CaveYour order has been refunded and shipped

Ordered from them on 7/and nowhere on there site at time of ordering did it mention it would take an extended period of time to shipMy cc was charged on 7/I sent an email on 7/inquiring why their website showed my order did not exist and was told by Mike or John (both names were on the email) that is would take 2-weeks to prepare my order and I would be notified when it is due to shipOn 7/I again enquired as to the whereabouts of my order and was told by Denise my order is ready and would be shipping in the "next few days" that was two weeks ago now and I have sent five more emails and called the number listed on their website (no one answers and it goes to voicemail) and left vm's but to no availThey have not returned any of my correspondence since 7/This is a completely unacceptable way to "do business" and after reviewing other people comments and complaints, I believe there never was a business and my hard earned $$ are gone

Ordered a piece canvas back in July and here it is November, and still have not received it or my money backEmailed them a few times throughout, but a month ago the said it was out of stock and would refund me my moneyAs of today, I have yet to receive my money backDefinitely a scam

On July 9, I ordered a wall canvas order# for * *** Fire place piece canvasI got the email with the order number and every time I go to their site to look up my order it says "My order number could not be tracked due to their system being down." I tried calling the phone number and I get an automated voice saying that customer service reps are not available and to leave my name, number and emailI did that back at the beginning of August...still no reply backI saw that shipping would take 4-weeks, it has been weeks and no type of communication from the companyThis is unacceptableAt this point I just want my refund

I ordered a five piece canvas painting for my significant other's birthday on August 15, I still haven't received the package you didn't get no tracking number or confirmation number on the package just got an email from the company about a week ago saying that the package has been lost in transit They then asked me if I wanted a refund or if I wanted to replace my order and I told them I would like them to replace my order Then today I got an email saying that they cannot replacement order

I ordered a print back in November and paid $for the printThe took the money from my bank account immediately and I never received the product or a refundWhen I complained on the facebook link they provided they said they would refund my moneyIt is now May and nothing

I placed an order online on July 9thI have yet to receive my order as of July 220thPer the website ypu have to email them for statusI have emailed them numerous times with no responseMy credit card has already been charged and I have no product or response

I ordered some 5-panel pictures from nerd cave in July I have not received my order I have looked at their website and I've seen several identical complaints from different people I would like to get the product that I ordered

I ordered a 5-piece canvas art set from this company and never received my order number informationThe money for the item was taken out of my account on July 6th, I emailed the company four or five times before now asking for the tacking info and order number infoAfter the 4th email I received a reply from the company during the second week of this month with no order number info, but stating that it will take 2-weeks for the canvases to ship to insure perfection during the printing processHere it is going on almost four weeks later and still nothing on my order has been updatedI
have emailed again stating:
This is the sixth time I am asking for my order number so I can track my *** canvas setI did receive a reply from yall but it did not have the order number it just stated that it takes 2-weeks for the canvas to be printed and shipped to insure perfection in printingThe money for the purchase was taken out of my bank account on July 6th and here it is