The Nerd Cave LLC

I ordered a set of wall art and didn’t receive the item or any info on my item for over a month I requested a refund and they refused Eventually they sent me the item, almost months later, but it was defective I asked for a refund and they did not provide one Eventually I had to work with my credit card company to get a chargeback, but I had to pay $to ship the defective item back

I ordered a piece canvas print from THENERDCAVE.com over months ago, I have received emails from them stating that they have shipped the product, however their in house tracking system was down and could not give an expected date for arrival I have attempted to contact them via their 'contact us ' phone number approximately 25-times at all possible times of the day to always receive the same message that no one is attending the system currently, leave a message I have corresponded with them 8-time via email * ***, again via their *** link, and responding to their messages to me
They have charged my bank card for the product $plus shipping, which they now offer at $ Now I have threatened them with legal action and the emails have resorted to the first email they sent me "Your tracking number is coming soon"
These guys are advertising all over *** as a sponsored site, and now several other sites as well as variations of the same product being s

AKA Prime Line GearThey are selling under various names on the internetItem purchased and never receivedThey said they would refund and one month later have not done so

1: Lied to me regarding timeline - was initially told 2-weeks for printing and shipping and did not receive my order for almost months
2: Lied to me regarding the shipping - was told my package had shipped a week before it actually shipped which I was able to verify by tracking the package once it was received
3: Sent canvas pieces that are blurred (photos were provided to the company)
4: Sent canvas pieces that are scratched (photos were provided to the company)
5: Sent canvas pieces that are improperly cut and cannot be framed correctly - canvas pieces were received with 1/2" excess canvas for framing but to be properly framed they must have 2-3" excess canvas

Ordered a product on 14th of AugustReceived confirmation and receipt with invoice number #When I wanted to check the invoice it couldn't be foundSo I emailed the Nerd Cave the first time on 24th of SeptemberThey would make a replacement order and send me the productThey promissed me a tracking numberHaven't got oneIt's been two months now since I placed my orderStill haven't got the product, emailed them again today 19th of October to fix it or give me a refund of $ 37,

Ordered a piece canvas back in July and here it is November, and still have not received it or my money backEmailed them a few times throughout, but a month ago the said it was out of stock and would refund me my moneyAs of today, I have yet to receive my money backDefinitely a scam

We apologize for the inconvenienceWe have cancelled and refunded the order on October 23, at 3:22am

Unfortunately we can not provide a refund when a chargeback has been initiatedHowever, if the chargeback has been cancelled we will gladly refund in full

I went on line July 5th to purchase my Brother some presents for his upcoming big BirthdayHe is a *** fanatic so I seen The Nerd Cave promoted on *** and I thought I had hit gold, I should have known it was too good to be trueI ordered over $worth of merchandise, First off I should have checked to see there was no phone number to call for their business to check status or to file complaintsNumber They don't have it written anywhere that they take up to weeks to make some of their items and don't have any practice of charging you for Said items when they go to ship, no they take the money then leaving you penniless while you are making due because you wanted to get good gifts for someoneThen the hammer drops when you are a week in and emails deep with nothing written backFinally I had to go on their site and register for an account which they didn't say you had to do that since they had the Check out as a guest option available (I have had identity stolen before so I am really cautious about where I store my info)Finally get an email back which looked like it was written by a robo-email address, stating that thank you for your latest email, you should receive your items within the next to weeks, due to having to make some of the Canvass art from scratch, I was upset but I wanted the best so I understood that part, but T-Shirts and a double edged *** knife that takes nothing to ship that out over night or at most to business days, well I got of the T-Shirts weeks in, Got an email 1/weeks end that they were going to partial credit me for an item (which they didn't tell me what it was I had to send other emails to pry that out of them) while finally learning that the other T-Shirt I ordered was the item they refunded me for as they have not produced it in yearsI went back to their website and sure as hell they had that same item on the front screen up for Sale and it was cheaper than what I paid for it, I paid $for it and they were selling it supposedly for $as you can guess I was super mad, so I sent them other emails with screen shots proving they were advertising and they state oh we are terribly sorry we will email our supplier and have them take it down immediatelyWell I found out right then that they are the Store Front they order these products from someone who orders them from someone who orders them from someone else which begs the reasoning and explains why they don't have a phone number set up anywhere to callNow here we are on Week and I am still no where with the *** Knife, and the Canvass wall art setsI just wanted to put this out there to help save anyone else who reads this from EVER buying anything from this pathetic excuse for a businessIf I can help just person that makes me feel better and makes it all worth it in the end

I ordered from this company on 7/8/2016, and have emailed them times since then to receive order updatesEach time, they either igore my request or respond with complete bolognaEven sent me inappropriate and unnecessary picturesI have demanded they send me legitimate response as to my order status and/or confirmation of full refundI have documented every interaction with the company and have threatened to follow with a lawsuitStill, I have received nothing substantial from themWith how many complaints they have against them, I would think they would have gotten shut down by now

Complaint: ***
I am rejecting this response because: I have not received a refundThey did email me last Tuesday asking if I wanted a
refund or another product and I responded to them I want a refund and I haven't heard back from them sinceI checked on my bank statements and there is no refund yet
Sincerely,
*** ***

Ordered a piece framed product on August 3, 2016, for my son's birthday Have contacted by email and received promised fulfillment To date, 11/19/2016, have received nothing but promises, internet fraud, and credit card fraud

I purchased a set of pictures from the Nerd Cave on 7/6/16, order # I was charged $ In September, I started to email the company for questions about delivery They required me to track it through the ** Postal Service, and nothing was found even though the company said the package was delivered and gave me the tracking number This took *** until the end of November when the search request expired with no resolution So I contacted the company on 12/2/when they indicated they would provide a full refund of the purchase price with the shipping of $ I again contacted the company on 12/27/as no refund had been received Today I contacted them yet again I will attempt to dispute the charge with my credit card company, however beca**e it has been over months, I doubt I will be able to

I made a purchase from this company on JulI was in contact with the company several times regarding my orderI was told on Aug 19th that my order was shipped, but I was never provided a tracking number, email confirmation of shipping (which I was told twice I would receive), or confirmation that my package was sent to meWhen asked to provide a tracking number or a refund, I was told by the rep that she would contact "the corresponding department and as soon as we will have more information, we will get back you you." I've sent another email asking for information or a refund; I have yet to receive my purchase, a refund, or even a tracking number

I had ordered a set of prints from this company on July 5thI received confirmation and have been charged for the prints - however - its now September 7th and I still do not have them I have tried calling and emailing their complaints department several times but have yet to hear back from anyone

I wrote this company on August 13th regarding an order I placed on 7/4/I was inquiring because I have never received a tracking number for this order nor have I received the productI had ordered the “*** * *** canvas LIMITED EDITION” and the order total was $The money was withdrawn from my account for the purchase on 7/5/When I inquired on 8/13/I received a response on 8/15/stating:
“Dear ***!
Sorry for the delay in replying to your email
We would like to let you know that your order has already been printed and is ready for shipmentWe can assure you that you will receive the tracking number soonWe hope for your understanding on the matter
Please accept our sincere apologies for any inconveniences caused!
If there are any further questions or concerns, please feel free to contact us anytime!
Have a nice day!
Best Regards
Vita
The Nerd Cave Shop”
I still have not received a tracking number nor the product
The email came w

I bought the ***l Piece Canvas LIMITED EDITION product on the 18th of July and it is now the 6th of September and have not received the productI tried calling but you only get an answering machine and no one has called me backI emailed and someone did respond - at firstI asked where the product was and they told me to check with my *** *** - I did and they did not have itThey then said that it must have gotten lost in transit because they couldn't find it eitherI as offered a replacement or refund and I asked how long a replacement would take as it was intended to be a present in the first place and then I never heard a reply backInstead of waiting for a replacement I decided I would like refund so I responded accordingly and have yet to heard anything back about getting a refund or a replacement at this point in timeLooking at the other complaints about this business it looks as though this is common practice for themThey are taking people's money and givi

I ordered prints non framed from this company on July 9th, I I have yet to receive a tracking number or what I orderedI've called the customer service number and only get an automated message, I've left messages and have yet to get a response I've sent emails with no responseThey finally responded on Facebook messenger with no solution no tracking number just in see your order in the computer that's itThey had no problem taking my money the second I orderedI get nothing but excuses we'll send you a tracking number in a week which never happens then they want you the customer to call your local post office with no information on the said orderThese people are getting away with stealing your moneyThe excusesame are different every timeThis feels like I've been scammed and they took my money I
I have yet to receive a legitimate answerI have yet to receive my purchase I'm definitely not a happy camper as I work hard for my money and should receive respect as a

My wife and I purchased an item for $dollars or so, and we were told it would take weeks to arriveIt has been over two months and the company has failed to deliver the item, and to refund the money despite multiple calls, emails, and complaints over FacebookWe purchased the item with a gift card, so we can't get the money back on that

I ordered a piece canvas from this company on July 16, On July 30, I emailed the company to find out how long the shipment process would takeThe company emailed me back on August 30, saying that the shipping company lost my order in the process, but I never received any email saying they were shippingOn the website My order still says "Unfullfilled"I emailed to the company this email here- "On September 6, I was told that my order would take week approximately to replace after being lost some howOn September 10th, I was told "It will take one week for preparing and shipping your order"But my order has not been shipped yet and status still says "Unfulfilled"And September 18th, was told my order was getting ready for shipment and I'll receive the pictures I ordered w/ frame and have yet to receive any confirmation on thatIt is now September 25th and still no info on the pictures w/ frames I ordered, and I placed this order on July 16thI would like if s