The Nerd Cave LLC

I ordered an item in July and for months have tried contacting the companyWhen I call them, it will ring a couple of times and go straight to voicemailEven when leaving my contact information, there is not a phone call returnedThen, when I contact them online, I get a response, promising they are there to be supportive and my package should be on its wayFinally, it was admitted that the package was lost, and that another one would be shipped outWhen I followed up with the next shipment, it was blamed on the post officeWhen I did respond that Revdex.com would be contacted, all contact with them has stopped, even when a refund was requestedAll correspondences between myself and the company have been keptI originally found the company on *** as an ad, and hoped they were a reputable companyThey are not

They have not yet delivered an ordered product even though it has been more than the 2-weeks that they stated would be needed to produce and deliver the product (this time frame is only given to you after you email them - no where on their website does this time frame get mentioned)I had originally ordered it for a friend's birthday but that is almost a month past now - original order date 7/17/16, birthday was 7/29/I feel that I've given them enough time to produce a product that their website indicated they had in stock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

In late July approx the 25th I placed two separate orders for two of products on their website and have been waiting now for months with separate emails from them with different excuses as to why I do not have my products but yet I still have no products and just a bunch of lies and emails from the nerd cave

Complaint* ***
I am rejecting this response because:after three months I finally get the item and it was not what I ordered so now I requested full refund
Sincerely,
*** ***

I placed an order on the *** website on November 26, for a large 5-piece canvas print set and was charged $(they were advertising on ***k) I received a confirmation email the same day with the order number (***), however it is now December 28, and I have not received my order or any shipping confirmation, etc The tracking system on their website does not work The phone number they listed in the confirmation email does not work I have tried emailing them at two different email addresses, privately messaged them two times on *** and posted two public comments to their page on *** and one to thei* *** and have thus far received no response from any method

Hello, the product you ordered was unframedFor the framed product, on the order page there is a drop down option to make your selectionUnfortunately we are in the process of shutting down

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

The order was refunded on September 29, at 12:10am

Revdex.com:
I have reviewed the response made by the business in reference to complaint I* ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

On 02/02/17, I placed an order through The Nerd CaveFollowing the order, I was sent a receipt but I never received notice that they shippedIt has been well over a month and close to two months at this pointThere is no sign of my orderI am unable to call the provided number on their website as it automatically hangs upAdditionally, there was no success in contacting via email

I placed an order with is company and the charge posted to my CC on 7/13/
7/27/16- I emailed them inquiring about the status of this order
8/1/16- They replied back it can take 2-weeks for the order to be made and shipped
9/6/16- I emailed them again stating it had been weeks since I ordered from them
9/8/16- They replied that something must have happened to the order or was lost in shipmentOffered to redo the order or refund me my money....I chose the refund
9/23/-still have not received a refund

Nothing but a scam I ordered early December and wrote them a week later they then stated that it takes up to weeks to printI emailed them multiple times with them writing me back the first time to tell me it takes up to weeksA couple of days ago I called the support line and it stated it had been disconnectedI would give them stars if I could

The Nerd Cave has serious issues with order fulfillment and customer support I placed an order in July for some wall art, a few weeks later I followed up on the order with customer support as I had not received anything yet They told me the standard lead time which was still one-two weeks out Three weeks later, I still had not received any product I contacted customer service again asking about the processing of my order They apologized and asked for patience because they had a large number of orders yet to fulfill A few weeks later, I still had not received the order, I contacted customer support again asking for a specific ship date At this point they said they lost my order and I could either wait a few more weeks for the order or receive a refund I asked for the full refund, which they now refuse to give me It has been two more weeks since they offered and I accepted the full refund Now they tell me my ticket has been transferred to another department and they won't give me any contact information or any other information as to when I can expect the refund Twice I specifically asked for a customer service rep to call me as all of the communication had been through email and it is easy to discuss options via phone than waiting on email, but I never received a call I called their customer service line during their advertised business hours and was immediately put into a voicemail -- and then they emailed me instead of calling my back!
They only respond to email once a week so it is extremely difficult to get any answers This business is a scam and is holding on to my money --- they don't send any product out Be warned!

On July 7, I made several purchases with The Nerd Cave and was billed accordinglyAfter two weeks of not receiving anything, I contacted the company inquiring update to my orderI receive an automated reply saying my complaint was received but that was itI tried to do an order search but the site said such an order did not existOn July 29, I contacted Shopify, the billing department The Nerd Cave usesAfter contacting them I was able to receive packages but was still short several packagesI have been in contact ever sense as much as I could with The Nerd Cave always being promised my packages would be delivered but to no availI have been charged and have not received what I paid for

Paid USD on the 3rd day of the 8th month Was not informed in any way that it would take this longI have emailed them a few times staiting that I needed my orders no later than 29th day of the 9th month They only ever said that I will recieve an email witb tracking information where it was shippedI have asked for my money back or the order to be shipped straight awayWith no responce

I placed an order November 2, I contacted them around the second week of DecemberI was given a tracking number that was through Aftership.comThe code said pendingNow when I go to look it up it says EXPIREDI have tried to contact them times since December They will not respondI need a refund

I order the product 07.08.2016, over months ago The order # does not come up on the website when I try to track it When I first emailed I was told it would be 2-weeks I emailed after that time frame and I was told it would ship out soon ITS HAS BEEN OVER MONTHS, I called and left a voicemail and haven't gotten an answer back

I ordered products from them on 10/31/but haven't received anything I've tried to contact them with zero luck

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meHowever, may I note that they refunded order but did not also ship as they noted
Sincerely,
*** ***