The Nerd Cave LLC

I placed an order for Christmas with this company on November 25th, I received an email the same day thanking me for my purchase, confirming my shipping address and informing me the $would be charged to my payment cardOn 12-4-I sent an email asking where my order wasI did not receive any shipping details and was concerned it had gotten lost in the mailOn 12-5-I was told it takes 2-weeks to create the art work and that I should have gotten an email stating this, no such email was sent to meOn 12-18-I again asked for an update on my order, 12-19-I was told there was a huge number of orders and I could take a partial refundI got the partial refund days laterOn 1-5-I was told they had not done anything with my order and they had no reason for itI have emailed times since them demanding a refund with no response form the company

We ordered canvas prints and not only did it take months (much longer than expected) but the printing was very poor quality

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

On 07/10/2016, I placed an order for an item costing $plus shipping, I believe the total was $ It has now been weeks and I have not received my item I have contacted the nerd cave several times via email, and was given different excuses each timeFinally I asked for a refund, which they said they would need my debit card info for I am not giving these thieves my debit card againI gave them my PayPal address where they could send the money to and also my home address where they could mail a refund check to I have received no response and they are now ignoring my emailsThey stole my money and I want it back

Complaint: ***
I am rejecting this response because: Until I see the refund hit my credit card I do not consider this resolvedI also do not feel that this company should continue to do business if they cannot deliver on their services as agreed
toIn my opinion this is theft, they promise a product, take your money and then attempt to "disappear" unless you are willing to chase after them for the product you paid for
Sincerely,
*** ***

From: *** *** *** Sent: Friday, February 24, 9:AM To: Subject: Re: Revdex.com serving CT Scam Tracker I just received my money back through my Financial InstitutionI’m wondering how I should handle my claim through you guys? I tried to send a
reply through the Revdex.com website but that doesn’t seem to be an option. Thanks *** *** ***

This company is located in CT so I am led to believe that they have inventory in CT I placed an order on 11/and promptly received my confirmation This was a Christmas gift so I thought there was plenty of time for it to arrive in time When I had not yet received a shipping notification by 12/3, I emailed their customer service Finally received a response by 12/with a tracking number Once I tracked it, I discovered this order was coming direct from CHINA!!!!! No where on the website does it indicate that this product is not held in a warehouse but shipped directly from China I never would have ordered it if the website listed that somewhere Only on 12/did it even show up on tracking in *** To this date, there is no further tracking Still showing product in China! It's been nearly a month! When I emailed the company again on 12/for an update, they never responded and to this day, still have not I have a very disappointed little boy and a very upse

I ordered a printed canvas from this website July and upon receiving the item in August I discovered that they sent a wrong piece to the canvasI contacted them informing them of the situation and they said they will send the replacement pieceAfter emailing with the support group from August through December, I finally got an answer that the product is out of order and they will refund my full amount that I paid for the productI still have not received this refund and have voiced my patients with them and yet they still have not taken the time to handle the situationTheir answer to me that they have been very busy and its taking awhile to send my refund

I order a product months ago with no response or updatesFinally after reaching out with a complaint I was told to continue to wait since it takes 4-weeks to print the canvasFinally I was told that the package was lost and we need to start all over or they can refund, I wish I had checked the Revdex.com report prior to purchasing because it was a waste of my time and now I'm not even sure I will get my money back at this point

I ordered two 5-piece canvas sets over months ago and never received them or received any kind of shipping notification I have heard nothing since placing the order mid-July even after attempts of contacting the business

I purchased a product from this company online in August I received a confirmation email of my purchase but no tracking informationI emailed them a request for a tracking number in SeptemberI received a reply stating that there has been an "ordering explosion and that there has been a delay in processing orders" I still haven't received an email with any type of tracking information

I made an order to PrimeLineGear AKA Nerd Cave LLC on October
Payment of $was made and receipts of order was givenHowever I waited until the end of November and still nothing was delivered
I have tried many many many times to contact this company at of their support email addresses as on their website and from the emails of receipt, to be ignored
It appears this company are stealing money from persons all over the world and not delivering on their promises
I myself, as of today's date is still waiting for either a delivery or a refundBut it appears I have been scammed from nearly $
Can Revdex.com help in an manner, or has this company Nerd Cave LLC and PrimeLineGear closed? I do hope Mr*** *** is paying for his crime and not enjoying the monies he has scammed

I have refunded the order

Both your orders were cancelled and refunded on October 7, at 1:52pm to the Visa ending in

The order has been refunded

Ordered and paid for the item online on July 16, It was deducted from my credit card immediately After several emails back and forth for two months, I still have not received the itemThey keep saying it was lost in the mail or other problems but when I requested a refund they said it had been shippedThen the next day they said they will have it manufactured and shipped within a weekThey have said this several timesI have all the emails saved I opened a dispute with my credit card company

I am so saddened to see the reviews listed on Revdex.com as I am having the exact same problem I was hoping to do a search for reviews on The Nerd Cave and find that there were no ill remarks, but I see I must call and report this fraudulent "company" to my credit card I too ordered a piece canvas in July and have not received it I have emailed and called only to receive delayed email responses saying the order has been lost and will be shipping within the next 2-weeks How upsetting I hope these people are found and prosecuted! Total sm!

I purchased a canvas back on July It is now September 22nd 2016, and I still have not received my item or my requested refundI emailed them and received no responseI decided to leave negative reviews against their *** ads about a month ago to which I received a prompt private message via *** stating there was a problem with there website and that my item actually shipped and that it was probably lost in shippingThis was despite the fact that the item tracker on their website said that my order was never fulfilledI didnt believe them and asked for a refundThey promised that I would have my 'replacement' item in two weeks, and that I should be patientOne week after I sent them a reminder to have my items shipped or else I would only accept a refundThey assured me that it has already shipped and that I should check the post officeI told them that the website still shows not shipped and that I would be crazy to go to the post office without even a trackin

I placed an order on July 5th, and on August 1st have not received my purchase I have tried to contact this company multiple times without any response The transaction went through my bank account on July 6th When I search using my order number from the email receipt, the order is "not found." Very similar experience to a review which I now read here on Revdex.com for this business

I placed an order in late November and never received my package after over a monthI made multiple attempts to contact this business via email and received no response for over a weekI eventually got a spam email with a link to a youtube video, which is quite frustratingAt this point it seems clear that they have no intention of sending me anything and simply took my money