The Nerd Cave LLC

A purchase of items was made on
July 31, 2016, 2:PM
Invoice Number: #***
item was received and item was refunded, but the 3rd item is still waiting to be refunded I purchased a painting for $ The item was not received, After multiple contacts with a representative via email, a refund has been promised, but none has been made to this point The company will not provide a phone number that does not receive a busy signal when calling The complaint has lasted over days with no resolution at this time

Made a purchase from this company back on July 28, order number is the total amount was $USDAfter several weeks of waiting and not receiving anything saying my item was shipped I contacted the company and they said that it would take almost a month to getThen after waiting for another month, at this point, I reached back out only to be told that the order was "Lost" and they were going to resend the itemThen another weeks go by, at this current time it had been close to months, and I still have nothingI have currently asked for a refund but have heard nothing yetBut after researching the company I have found out that I am not the first person this has happened toSo I would like to be refunded my money

I have order a product on July 19th of It has been over months since I placed my order and have not received the productPayment was confirmed and I have tried contacting the company about the whereabouts of the product through email and phoneI got one email back saying that they would contact me but they have yet to do soIt has been a very negative experience with this companyAt this point I am ready for a refund due to the lack of communication on their end

I ordered a canvas from them July was told it was going to take 4-weeks for deliveryI had contacted then via email a few weeks ago and they said there tracking system was down and didn't know where my order wasI've recently emailed and called them several times since then asking for answers or at least a refundThey have not responded to eitherI feel I have been scammedAll I wanted was a cool little gift for my son's room for his birthdayThe order number is #*** All I was is a refund at this point

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I checked with my credit card
company and the credit is there
Sincerely,
*** ***

I ordered a wall print from The Nerd Cave on July here it is Sept and I still have not received the order, the website sill shows my order as "Pending" even though $was charged to my credit card

I purchased a product of stretched canvas from the nerd cave on July 4th of this year After weeks I contacted their customer support and was told it could take up to 4-weeks (this was never stated previously) After another month went by I reached out to their customer service several times without any response After the third time someone got back with me and told me that they essentially lost the package and they could refund my money or send me the product again I incorrectly chose to have them send me the item
After another weeks I still had not received the product and made more attempts to get someone from their customer service I called their customer service number and left two messages, because no one ever answered, and I sent a few more emails I never hear from them after my next email the package shows up in my mail box The canvas was not mounted to a frame and the picture was so distorted and pixelated that it was horrible I immediately reached o

I ordered things from this company on August 26, 2016, for a total of, $I was told at that time it would be 7-days for me to receive my productsI contacted them Septasking about my order, because I had not received it and I could not track it on the websiteI was told they could not find my orderIt is now October 10th, after several conversations with them, they still cannot find my orderI have sent them my receipt and my credit card statement with the charge on thereBut I still keep getting the run around and I still do not have my product or my money back

Ordered canvas prints on July 2, Delivery said to take between and weeks Payment processed on same date Received email with confirmation number weeks came and contacted them about the status of the order They stated the order was not in the system because of a computer glitch but should be receiving the order this week Have emailed them every week in August telling them the order still had not shipped and they guaranteed the order would be there every week I emailed them Finally on 8-27-they responded to my latest email and said the order was lost and they would re-ship and wanted to know if that would be ok I have responded times in the last week to let them know what I would like done and now no response from them to find out what is going on the with order or what is being done At this point I now want a refund ASAP Original order# ***

Complaint: ***
I am rejecting this response because:the product looks nothing as described on the Nerd cave website nd I requested a full refund multiple times and no longer wanted the product
Sincerely,*** ***
Michael Austin

I ordered a set of canvas drawings on 07/08/and received confirmation the same exact day The funds to pay for the items were taken out of my credit card as well Two weeks later I contacted customer service because I never received a shipping notificationand my order number couldn't be located online in their system when I tried to check on it myself "Mike" from support replied back to a complaint email that I sent stated that it takes 2-weeks to print the canvas on 07/14/Almost a month goes by and I still don't hear anything regarding my order and it still can't be located online I tried contacting customer service and you CAN NOT get through so I sent another email This time "Vita" responds that my order has been received but they had an unusually large number of orders but my canvas have been printed and I should get a shipping notice within a week Now a week has gone by and I still haven't gotten any updates on my order My order still says in can't be lo

I ordered a specific piece of canvas artworkThe company said it would take 4-weeks to process and ship and that I would receive a ship confirmation when it had with tracking informationafter the initial week time frame when I had received neither the item nor a ship confirmation I reached out to the company via their websites "contact info" email and asked where my order wasThey responded that my order was getting ready to be shipped and they would notify me then Two months later I reached out again, as I had not received a ship confirmation nor my order, Nerd Cave then responded that there had been problems with delivery and my order was sent but got lostThey offered a refund or a replacementI choose the replacement on the condition that this time I would receive a ship confirmationI also asked where the ship confirmation was for the original shipment, which they never sent meI asked when they would have the replacement order sent out, and I was informed within w

I ordered a *** *** *** Canvas Painting from Top line gear on the 19th of November, The money was taken off my Credit card but I still hadn't seen any shipping news two weeks laterI contacted the company and was told that each canvas was done individually and can take - weeks before shipping I then waited till Dec and contacted the company again as I still had not received any informationI at this point was given a rather strange tracking number that didn't seem to go anywhere*** *** *** etcOnce again, I contacted the company, several days later then sent me a tracking website to useThis is when I found out the product was coming from *** *I was never informed this was coming from china) On Dec 22, the item supposedly was "preparing for shipping"The site has never updatedI have tried the entire month of Jan to contact the company, and have received no response at all On the companies website the order tracking area is no longer activeA

On July 16, 2016, I ordered a 5-piece canvas set from The Nerd Cave LLCI ordered their largest size, pre-mounted, coming to a total of $after shipping and taxes I next reached out to them on 7/as I had not received a shipping notification, nor had they given me an estimated timeframeI was told at that time that is typically takes up to 2-weeks to print the canvas, and then ship it over to meI then contacted Nerd Cave on 8/as it had been a full month since my order, and was informed that my canvas was ready and in their queue for shipment
I next reached out to Nerd Cave on 9/asking for an update, and was informed that my package was lost in transitionThey offered me either a refund or a replacement, and I chose the replacementThe time frame given was one week for preparation and shippingI then reached out to them on 9/for an update and was informed that my canvas had been printed and they are preparing to ship itIt is now 10/and I've not receive

I ordered a product in the amount of $on July 3, and have never received it nor have I received a shipping notification and tracking number I've tried to contact their customer service by phone multiple times and I always get a recording that no agents are available and I should leave my name and number and expect a callback which I have never received I have been in contact with them via email and their *** page, but they keep jerking me around Here is an excerpt from the last email correspondence from August 24:
"there is a little technical problem with updating our system, so I cannot provide you with a tracking numberAs soon as possible, you will receive the confirmation and a tracking number."
So I have no idea if this company has shipped or intends to ship the item for which they have already charged my credit card If this company can't provide tracking information then they shouldn't be in business Also, there are numerous complaints on their **

Order a piece *** *** Canvas in July and still have not receivedI have sent several emails and they reply back that it is on the way but has never arrived or a tracking number shared

I ordered a piece canvas around July 19, I received my order confirmation and payment confirmation via emailBut I have yet to receive a shipping confirmation email or tracking numberI read other complaints and reviews of The nerd cave llc and some explain that the company has had an issue with a computer glitchI was really looking forward to receiving this item and still have no clue whether I will or notI've tried emailing customer service but have not heard a reply backI've ordered from advertised links on through ***k before and it's always taken a long amount of time to receive item due to demand and manufacturingI would really like for this issue to be fixed in an appropriate manner by receiving the item or a refundMy order number is *** ***
Even an email from the nerd cave llc's customer service explaining what has happened would be appreciatedThey have alot of cool items and I'd like to order moreBut not if this is a recurring issue which it

I placed an order on July 9th, f** * *** * piece canvas from The Nerd Cave and received the confirmation email stating my order number was *** I followed up on August 2, requesting a status update as I had not received any sort of email stating it had shipped (per company, an email would be generated when items shipped) Further, when trying to get the order status online, their system claimed it could not find my order based on the number they gave me On August 6th I received an email from them stating the order was still being processed and prepared for shipping (this email was signed by "Vita") I again requested a status up date on August 13th, and received a response on August 16th from "Kate" stating that due to high volume they are behind, but they had begun to ship orders out from the beginning of July I followed up again on August 29th (having not heard anything) and received a generic form email back saying it was being reviewed by "support staff

I ordered a painting from the company in July The order was not received in the delivery time spanI had to reach out to the company to find the issueThe company was very elusive in an email exchange in which I finally found out that the order was lost during shippingThe reorder process was even more difficult as I asked to change the order for one if equal value since they had to reship itThe company could not resolve the request and offered to ship the original item or refund itThe issue remained open for another month or so with occasional email exchangesI asked to verbally talk with someone and they never obligedI also could not get through on the phone number they provide on their siteWhen I finally resolved to have them refund the item, they shipped a replacement without notifying meIt has been more than five months between the order and the receipt of the itemI no longer need the item and they are not responsive to my request to refund/return the item

I placed an order with this company on July 5thI recieved confirmation of the order later that day and was told it would take about weeks to custom make the productI waited the prescribed weeks, then when now shipment email came I contacted the company to ask where my item wasThey told me to track it on the website-which I attrmpted to do only the information was given was wrong because the website told me it was incorrect (which it wasn't)Contacted them again stating that it had been over the original timeframe and 'Vita' told me they were backlogged and would get back to meFast forward a couple of days I emailed her again and she said that my item had been printed and was ready for shipmentThat was over week agoI am getting very frusturated and feel like I got scammed