The Nerd Cave LLC

Ordered a *** piece print set on july and contacted the nerd cave on July asking for tracking information Received a response that it takes 2-weeks for shipments (which is not listed anywhere on their website), after waiting for weeks I sent a new request asking about my order days later they finally responded and I was told it was damaged by the shipping company and to call their support number for further assistance Number is listed on website but always states no sale people are available to take my call and leave a message (which I have done numerous times) Requested a full refund and have not had any resposne back

Actually, I am disappointed I can only chose one nature of complaintThe whole process with this company has been terribleI ordered my product on 7/8/After a month, I requested a status and they said that the computer system was down and they couldn't get me a tracking numberweeks later I check again and they said that it was being printedFinally, on 8/29/I get my printI opened it and found the canvas print wrapped in saran wrapUpon inspecting it, I found that it was blurry and that the color is very dullIt is definitely not as advertisedI contacted the company about returning it for a refundAfter jumping through hoops uploading pictures of the product to a weird file upload site, I was told that they could only give me a 15% discountI am now disputing it with my credit card company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I puchased an item from this site and they have not sent itI inquired about the order and they said it takes 2-weeksI inquired once again weeks after purchase and they said it got lost in delivery and offered a refund or replacementI laughed at the response and emailed them to send me my *** Then I researched if others have had similar incidences and to my surprise others have had the same exact cases and complaints on the website which is why I'm filling out this complaints

I ordered canvases from this company on July 18th I contacted them a month later about my delivery because I had not gotten them yet I was told by Vida that each order is custom made and it takes a few weeks to paint it She asked me to allow more weeks for delivery of the orders arrived I did not know it did not have a backing and it was simply rolled up canvas I reached out another week later and asked about my second item She said she sends her apologies, but the order has now been shipped and sent me a tracking number The tracking number could not locate my second item I reached out again, she said that it must have gotten lost in the mail and she can either process a new one or refund me Since the card I used has been compromised, I requested a replacement order She said to allow weeks and I should receive it On October 10th I reached out again, only to be told the product is out of stock (but I was told each one was custom in the beginning) The

This order was canceled and refunded on October 15, at 6:55am

Do not ever give money to this companyThis is the worst customer experience I've ever experiencedI have never emailed a company before due to slow shipping but it's been months and I still haven't received what I paid forIt takes them or days to respond to emails and don't even bother calling thier contact number, they never answerThey're really great at apologizing though I'll give them thator emails now with them apologizing and telling me what I ordered will be shipped "soon"

I placed a red on August 14th I reached numerous times via email in regards to my orderIn the response back from my first email they told me that printing took weeks and it would be mailed out shortly after printing was completeweeks later, I emailed again with a "it was sent out response"I emailed again a week later asking for trackingI was told to look at my post office as they might have itover a months later and still nothing

Complaint: ***
I am rejecting this response because: I still have not received the refund, just like I haven't received the original order that this complaint is about
Sincerely,
*** ***

We apologize for your experienceThe Order as refunded on
rgb(255, 247, 178);">September 24, at 8:07am

I will not cancel the chargeback I have read reviews online and most people never receive their items or if they do, they
are poor quality Terrible customer service & I believe they are stealing from consumers.
Complaint* ***
I am rejecting this response because:
Sincerely,
*** ***

The refund has already been refunded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

A purchase of items was made on
July 31, 2016, 2:PM
Invoice Number: #***
item was received and item was refunded, but the 3rd item is still waiting to be refunded I purchased a painting for $ The item was not received, After multiple contacts with a representative via email, a refund has been promised, but none has been made to this point The company will not provide a phone number that does not receive a busy signal when calling The complaint has lasted over days with no resolution at this time

I ordered * *** ** *** * *** *** Piece Canvas LIMITED EDITION - Large from this websiteWhen I received it, the image was extremely pixelated and is not something I would ever consider hanging on my wallI emailed their support to request a refund, including pictures of the print to show exactly what is wrong with it, and after a month of waiting for a reply, was told that they would not give me a full refundThey instead offered a 10% refund (what good does this do me when this piece of "art" is going to go straight in the dumpster?) and a 10% discount on a future purchase (which also does me no good, as I will never buy from them again.)
Their website includes their return policy as:
We have a day return policyIf you have purchased in the last days you can request a return
We only accept returns for the following reasons:
1) Low quality print work or damaged upon delivery
2) The product is different from what was ordered
Refunds
After

It's been months and still have not received my itemsI contacted them several times and there was always some excuse why it was taking so longweeks ago I asked if it shipped and they said yesIt shouldn't take weeks to get hereI'm pretty sure this company is a scamEspecially after reading peoples reviewsThis company NEEDS to be shut down! This has happened to a lot of people already!

I ordered two sets of wall paintings on July 14, They took the funds out of my accountI was told it can take 4-weeks to shipI waited until the th week when there was no shipping confrimationContacted them via email because I could not reach them via phoneWas told it was lost in transitAnd they would send a replacmemt order which would take a weekWhen I checked back in again I was told I should receive it any dayI emailed again twice and now was told they are on back order and now they are refunding my orderIt could take up to days to put the funds in

I placed an order online through a *** ad on 11/25/and charged this through my *** Store Account CardIt was for a piece canvas wall print I received a receipt and order acknowledgement the next dayTo this day 1/11/I have not received my itemI can not find a phone number for themThe only communication has been through *** messanger, but that is very sporadic and they claim they are too busy and the order is still pendingEvery day I check the status on their website and every day it says its pendingThey offered a refund, but it's been weeks and nothing has been received as of today

Ordered a piece framed product on August 3, 2016, for my son's birthday Have contacted by email and received promised fulfillment To date, 11/19/2016, have received nothing but promises, internet fraud, and credit card fraud

Complaint: 1***
I am rejecting this response because: On the 22nd you sent me this tracking #
"Lucida Sans Unicode", "Lucida Grande", Tahoma, Verdana, sans-serif;"> *** and of course again was too late because for whatever reason was sent back to you and recieved days agoBut on the 23rd you send me a email saying that you no longer sell canvas??? well that may be the case but I know you have the canvas I had ordered I want those sent to me and my refund its been months!!! only after contacting the Revdex.com has your company finally done anything!!! S*** ** *** ** *** *** *** *** *** ***i will let the Revdex.com know IF I see money in my bank account
Sincerely,
H*** ***