The Nerd Cave LLC

So I placed my order on Aug 5thIt is now Sept15th and I have not received orderThey said that my order was lost in shipmentI gave them my number numerous times and no one has yet to call meThe names Mike and Vita are the ones that are sending me emailsI'm beginning to think I'm being scammedThey said it would take 2-weeks for delivery and it's way passed thatI'm just getting the run around and I'm truly feeling like this is a fake site and if so persons responsible should be penalized and arrestedThis was a father's day gift and it's hurtful to have this done to youI'm beyond upset and I want ANSWERS and RESULTS ASAP

The order has been shippd as well as refunded for the troubleAlso, which of our agents wrote that they will write to "the corresponding department and as soon as we will have more information, we will get back you you"?

[redacted] Subject: Refund I was told I would be receiving my refund a week ago an I still haven't gottenWhen will receive it?

On July 16, 2016, I ordered a 5-piece canvas set from The Nerd Cave LLCI ordered their largest size, pre-mounted, coming to a total of $after shipping and taxes I next reached out to them on 7/as I had not received a shipping notification, nor had they given me an estimated timeframeI was told at that time that is typically takes up to 2-weeks to print the canvas, and then ship it over to meI then contacted Nerd Cave on 8/as it had been a full month since my order, and was informed that my canvas was ready and in their queue for shipment I next reached out to Nerd Cave on 9/asking for an update, and was informed that my package was lost in transitionThey offered me either a refund or a replacement, and I chose the replacementThe time frame given was one week for preparation and shippingI then reached out to them on 9/for an update and was informed that my canvas had been printed and they are preparing to ship itIt is now 10/and I've not receive

Placed an order with this company on august 1st after about 2-weeks of waiting I emailed them regarding my orderWas told it was being printed and that it will ship as soon as it be readyThen they told me that it was lost in traditionThen they told they would my requests for further explanation to the designated department, then was told that my order stilll exists, and finally was told that my item is no currently in stock and would be issued a refundToday is October 9thThis company clearly lies and misleads its customersI wish I would have looked into them before purchasing from this company that has fraud written all over it

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

this is from me So now im not getting it?I was giving a deadlineNot u telling ur giving me a refundWas it ever on its wayI need to talk to someone since u wanted a phone numberThis has become absurd So I was never getting my canvas?and now im getting a refund?there has got to be a explanation.how can not track my itemOr resend it faster.then if u do refund me howAnd what if I still want to waitIt's been 3months what's another month [redacted] at this rate I might get it by ChristmasBut u see u have my money and I have nothingStill waitingObviously I want it but you guys are doing nothing to help me get it why? How long will it take for a response or a phone callIt eases one response with a real personU did ask for a phone numberAnd u guys provide one as a front because u have no to ever pick up the phone So how come I can't get a response no moreI still want my canvas that's what I paid forWhat is going on its is 9-8-i still want my canvasi neve

The order has been refunded and shippedWe apologize for all the trouble caused

Complaint: [redacted] I am rejecting this response because:I will accept but as of am 10-18-the refund does not show credited at this time .I will let you know when my card is credited or I receive a refund checkplease leave case open at this time and thank you so much for your help Sincerely, [redacted]

Unfortunately, since a chargeback was initiated, we can not physically refund the order on our sideIf the chargeback was cancelled then we could refund the orderAlso, shipping take week since it is from Europe

I ordered a 5-piece canvas art set from this company and never received my order number informationThe money for the item was taken out of my account on July 6th, I emailed the company four or five times before now asking for the tacking info and order number infoAfter the 4th email I received a reply from the company during the second week of this month with no order number info, but stating that it will take 2-weeks for the canvases to ship to insure perfection during the printing processHere it is going on almost four weeks later and still nothing on my order has been updatedI have emailed again stating: This is the sixth time I am asking for my order number so I can track my [redacted] canvas setI did receive a reply from yall but it did not have the order number it just stated that it takes 2-weeks for the canvas to be printed and shipped to insure perfection in printingThe money for the purchase was taken out of my bank account on July 6th and here it is

From: C [redacted] Sent: Wednesday, December 14, 5:PM To: [email protected] Subject: [redacted] UPDATE: We were able to get through to the company and as of today we received confirmation of shipment Thank you so much for your help regarding this matter Sincerely, [redacted]

I ordered an order number [redacted] back in September 2016, never got merchandise, they charged my [redacted] credit cardThe don't answer e mails

The order was cancelled in full

The refund has been issued

The order was cancelled and refunded to the [redacted] on October 6, at 1:58pmYour bank should receive the amount and credit it to your account

Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Good Day [redacted] We do apologize for the incident you experiencedWe will gladly provide you with a refundHowever, would you be able to provide your order number or email tied to your orderLooking forward to your reply!Best Regards,The Nerd Cave

I ordered a piece canvas print from THENERDCAVE.com over months ago, I have received emails from them stating that they have shipped the product, however their in house tracking system was down and could not give an expected date for arrival I have attempted to contact them via their 'contact us ' phone number approximately 25-times at all possible times of the day to always receive the same message that no one is attending the system currently, leave a message I have corresponded with them 8-time via email [redacted] , again via their [redacted] link, and responding to their messages to me They have charged my bank card for the product $plus shipping, which they now offer at $ Now I have threatened them with legal action and the emails have resorted to the first email they sent me "Your tracking number is coming soon" These guys are advertising all over [redacted] as a sponsored site, and now several other sites as well as variations of the same product being s