The Nerd Cave LLC

I purchased an item from them weeks agoI've tried to contact them regarding the issueThey promised me a 10% refund on my item and that my item will still be deliveredI never received the refund and I still haven't received my itemThen they contacted me asking if I wanted a refund or my itemI told them I'd like the item and the 10% refund they promisedSince that email over a week ago I still haven't received my product and I haven't heard from them since then

I placed an order on December 1st, for two canvas prints to be shipped as a Christmas gift and have not received any items from the company, despite them telling me it would only take up to weeks for deliveryI have tried contacting the company on several occasions and never receive a responseI most recently asked them to cancel and refund my order, but they are refusing to do so

Placed an order on July 3rd for items totaling $plus $shipping for a grand total of $with the order number # I wrote to them at [email protected] on July 21st and received a response on the 24th stating that shipping could take 2-weeks I decided to patiently wait and put the issue on the back burner and it has now been over monthswith no further word about my items or a refund

This has to do with Delivery and Customer service
I order some canvas art on June and never received my product The order number they gave me did not exist in their computer system I got different promises that my product had been reprinted and shipped but never a tracking number and I never received my product I was promised different times that I would receive a refund and did not receive it until AFTER the 4th time when I started leaving terrible reviews online and harassing them about my money I am convinced that there is no customer service department as the phone number leads only to a voice mail account and there is never any resolution These people scam shoppers out of money and never produce any product I made a total of complaints regarding my order and they never delivered on either the product or a refund, that is until the 11th complaint then I finally got my refund I made complaints on July 22, August 23, 29, 31, September 2, 12, 13, 21, 22,

I ordered from them on July 4th and it is August 27th now and I still haven't received anything I've been trying to contact them but I can't get through the email me randomly and tell me I need to check with the post officeI would like my pictures or my money back that's allVery unprofessional

Revdex.com:
Although I am very displeased with my experience with this company I am accepting their response because their refund on my old, expired credit card was accepted by my bank and the funds have been posted
*** ***

Complaint: ***
I am rejecting this response because:
I do not see any refund, please provide date the refund was providedAs of today I do not have any refund from the Nerd Cave
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Ordered a product the beginning of July have not received it Keep getting told by the company that the item has shipped, but they can't give me a tracking # Asked for a refund several times, keep getting told its getting sent to the corresponding department Want a full refund

Ok, we will send a replacement as well ASAP

The order was refunded on September 25,
at 6:09am

I purchased a piece canvas print on July I waited the 4-weeks for their recommended processing time and didn't receive an order confirmationI emailed their support team letting them know I haven't received my order or any tracking information, they emailed me back the next day saying they would look into it in the meantime they wanted me to check with the local post office so I did and there was nothingI emailed them back with my findings and they apologized saying that it got lost in shipment and if I would like a refund I told them no I would love the product I purchasedThey emailed me back saying that it will be another 4-weeks for processing so I waited patientlyAfter the 6th week passed I emailed them again with my address just in case they had the wrong address and they emailed back saying the manufacturer has already sent out my orderIt is now 10/25/And I'm starting to feel like I got scammedI have the email chain with the time line if you want it

I ordered a product from the company over a couple months agoAfter a month of waiting, without any contact from the company, I requested an update from the company and expressed concerns that it was not ordered because their website stated it couldn't find my order even though I previously received a confirmation emailThey responded very quickly saying I was in their system and not to worryAnother weeks went by so I contacted them again asking where it wasThis time they said it was sold out and that I will be receiving a refund in up to daysThe problem I have is that they never notified me about it being sold out and that I'll receive a refundI had to reach out to them in order to have them state thatI've since seen that other people are having similar issuesI will report back with whether or not a refund was given

Placed order on Aug My bank account was immediately chargedIt is now Oct 7th Never received orderAnd not received refund

I placed an order on July 9th and now it is August 22nd and I still have not received itThis was supposed to have been a birthday gift for someoneI have contacted the company many times and been told a variety of excuses and then was told it shipped but they could not tell me any tracking information or the day it shipped or when it would be expected to arriveI requested a refund from them and was told they already shipped the order and to check with my post office to see if they have a parcel for me even though it was being shipped to my houseI have reviewed their *** *** and found many other complaints of the exact same nature in the V*** Posts section

Like an it I placed an order from them for a wall hanging my son wanted for ChristmasIt was from a link on *** and I feel they are a scam as I haven't received anything yet and they won't respond to my messageshttps://www.primelineapparel.com/products/corvette-5-piece-canvas-art
This is a link to the item

I placed my order mid-July and was told to expect my item in 2-weeksI I quired at the week mark and was told there was a overwhelming demand and production was a little behind, and that I wod receive it within weeksObviously it didn't comeI inquired again and was told it was shipped and got lost (I never received the shipping confirmation, so it sounds like crap)Was told they could have a replacement printed and to me within weeksI inquired after weeks and was told my order was processed and to expect it in 2-weeks***?! I said no way, I've been waiting weeks alreadyThey responded that it was printed and in the queue to be shippedA week later and nothing, so I requested a refundWas tomd my order was processed and to be patientI said no, it's been more than months, process my refundNo responseSo months after placing my order, I have no money and no item

I placed and order and was promised a piece wall canvas art within weeks, I inquired after weeks and received a canned response about the silk screen printer delays After 1/months, I received the piece canvas, rolled up and creased, there were of the same canvas pieces, which means I cannot hang this The representation online is inaccurate, the paint was matted and not vibrant at all This product and lack of customer service are not worth the wait or moneyI have asked for a refund and am waiting to hear back from themI also asked for a return shipping label since this product is useless and cannot be hung, nor would I want to The description of the product online implies it is framed - it is NOT

After placing an order with this company, I never received any shipping confirmationAfter about a month I contacted them and was told that "they were receiving an order explosion" and that my order was printed and waiting to be shippedI read reviews and have seen this seems to be standard practice for themI have contacted them two more times since then and have either not received a response or got the same responseThis is unacceptable behavior for a company in my opinion

I ordered a five piece canvas, from this company they processed my payment and I havent recieved nothing after thatI contacted them to find out what was taking so long and they had told me they were sorry for the delay and I would recieve a confirmation email stating it was shipped in the next week, it has been weeks nowI just want my money back