The Nerd Cave LLC

I bought the [redacted] l Piece Canvas LIMITED EDITION product on the 18th of July and it is now the 6th of September and have not received the productI tried calling but you only get an answering machine and no one has called me backI emailed and someone did respond - at firstI asked where the product was and they told me to check with my [redacted] - I did and they did not have itThey then said that it must have gotten lost in transit because they couldn't find it eitherI as offered a replacement or refund and I asked how long a replacement would take as it was intended to be a present in the first place and then I never heard a reply backInstead of waiting for a replacement I decided I would like refund so I responded accordingly and have yet to heard anything back about getting a refund or a replacement at this point in timeLooking at the other complaints about this business it looks as though this is common practice for themThey are taking people's money and givi

All orders were refunded on September 11, at 12:41am and October 1, at 4:54am, respectively

Placed an order on Nerd Cave, failed to deliver or communicate over days after placing the orderLied about refunding or shipping my order

I placed an order for a product from this company on 08/02/for about $It's been a month since I've had any response since being told my account had been charged and my order was processedI emailed them on 08/27/to ask when I should be expecting my productThe only replies I've gotten back from them is to say they've received my response and will contact meI've noticed several complaints by other consumers on their [redacted] k stating the same problems of purchasing but either never receiving or finally getting their order almost months later with no response back from the company

Same story different unsatisfied customer Order places July 4, 2016, money charged that dayNo delay of service email, I reached out at the beginning of August and was told I would have to be patient and wait because they were very busyTwo weeks go by, I email them to go ahead and cancel and refundThey respond two days later saying they cannot refund because the product shipped but their systems were down so they were unable to send shipment or tracking information, in fact, I was told I should go check the local post ol office to see if my package had been delivered already! (Ha!) Two days later I get a package in the mail, post marked the same day as their response email, expediated shipping to attempt to cover up the fact that they blatantly ignored my refund order and instead shipped the productI've contacted multiple times again requesting a refund, asking for a return shipping label, and I'm met with push back or silenceAttempted to get VISA involved and it appears the

Here is your tracking number: [redacted] which can be tracked here: https://tools.usps.com/go/TrackConfirmAction_ [redacted] I have refunded your order anyhow

I waited months for an price canvas order....no tracking # was given and I requested a refund multiple times and was placated with a "please be patient" response each timeThe package DID eventually arrive but the quality is so bad as to be unusableThe colors bleed from price to price and it's all out of focusI have again requested a refund and or return option but have little or no faith in thisI am going to go to my bank and have the charges reversedAVOID NERD CAVE AT ALL COSTS!

This website is a damn scam! Do not order from these heffers! Placed an order for some wall art that costs about $They charged my account the same day as the order confirmation email was sentIt has been a month and a half and I have not received an email confirmation that my order was shippedI've tried on multiple occasions to get in contact with them WITH VERY LITTLE SUCCESSThey are HORRIBLE at responding to emails and I cannot believe that a business has no phone numbers to callI am so pissed that they charged meAll I want is my damn money back

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] *nd find that this resolution is satisfactory to me Thank you Revdex.com for your assistance!!!!!!! Sincerely, [redacted]

I ordered two sets of wall paintings on July 14, They took the funds out of my accountI was told it can take 4-weeks to shipI waited until the th week when there was no shipping confrimationContacted them via email because I could not reach them via phoneWas told it was lost in transitAnd they would send a replacmemt order which would take a weekWhen I checked back in again I was told I should receive it any dayI emailed again twice and now was told they are on back order and now they are refunding my orderIt could take up to days to put the funds in

We ordered a birthday present on July 5, and on July 25th, I e-mailed customer service to ask why we hadn't received our productI did receive a response from Diana stating our order has been placed and is being processedCome August 15th I e-mailed yet again to find out why we hadn't received our order yetI received a response from Mike stating, "...your order has been already printed and is ready for shipmentThe delay was caused by the huge number of orders placed which we had not expected..." We then receive part of of our items the last week of AugustPart came a week later Now, it is October 21st, and we still haven't received part I e-mailed customer service telling them their communication is horrid and we want to know why we haven't received the last part of our order months after purchasingI received a replay from Vita stating, "We apologize for taking so long to get back to you! Unfortunately, your package was lost in transition, please accep

Upon ordering online from this company and receiving an order confirmation #***, the company immediately sent an additional emails regarding the shipment is being shipped and sent a "view your order button on the email" to track the packageThis brought us to know wherehowever it did show what we had ordered Another email was sent asking us the rate the service they provided but did not say anything else regarding the shipment of the order placedI proceeded to look up the "Contact Us" on there web page to get the phone number, however, the phone numbers are wrong In todays day I feel that not only did this company get my Credit card number but also all my personal information

Your order has been cancelled and refundedWe apologize for the issues you have faced

I went on line July 5th to purchase my Brother some presents for his upcoming big BirthdayHe is a [redacted] fanatic so I seen The Nerd Cave promoted on [redacted] and I thought I had hit gold, I should have known it was too good to be trueI ordered over $worth of merchandise, First off I should have checked to see there was no phone number to call for their business to check status or to file complaintsNumber They don't have it written anywhere that they take up to weeks to make some of their items and don't have any practice of charging you for Said items when they go to ship, no they take the money then leaving you penniless while you are making due because you wanted to get good gifts for someoneThen the hammer drops when you are a week in and emails deep with nothing written backFinally I had to go on their site and register for an account which they didn't say you had to do that since they had the Check out as a guest option available (I have had identity stolen before so I am really cautious about where I store my info)Finally get an email back which looked like it was written by a robo-email address, stating that thank you for your latest email, you should receive your items within the next to weeks, due to having to make some of the Canvass art from scratch, I was upset but I wanted the best so I understood that part, but T-Shirts and a double edged [redacted] knife that takes nothing to ship that out over night or at most to business days, well I got of the T-Shirts weeks in, Got an email 1/weeks end that they were going to partial credit me for an item (which they didn't tell me what it was I had to send other emails to pry that out of them) while finally learning that the other T-Shirt I ordered was the item they refunded me for as they have not produced it in yearsI went back to their website and sure as hell they had that same item on the front screen up for Sale and it was cheaper than what I paid for it, I paid $for it and they were selling it supposedly for $as you can guess I was super mad, so I sent them other emails with screen shots proving they were advertising and they state oh we are terribly sorry we will email our supplier and have them take it down immediatelyWell I found out right then that they are the Store Front they order these products from someone who orders them from someone who orders them from someone else which begs the reasoning and explains why they don't have a phone number set up anywhere to callNow here we are on Week and I am still no where with the [redacted] Knife, and the Canvass wall art setsI just wanted to put this out there to help save anyone else who reads this from EVER buying anything from this pathetic excuse for a businessIf I can help just person that makes me feel better and makes it all worth it in the end

I ordered an item on July 11, I emailed on July to find out about the item as we had not received any tracking or confirmation of the item being sent nor did we get a receiptI was told it took 2-weeks, which was understandable, and I continued to wait I emailed again on August 14, for a follow-up, as it was another weeks and no email, tracking or productI was told "Your order is ready, but is still in the waiting line for shippingPlease, accept our apologies for the delay, since we are experiencing some overwhelming momentsYou will receive the tracking number as soon as your package will be sent" I send another email again on September 29, 2016, giving them MORE than enough time to bring me my orderI received the following: "We deeply apologize for the delay and your inconvenienceYour package must have been lost due to the high traffic of our deliversWe would like to offer you two options: whether to choose a replacement of the exact same produ

Complaint: 11 [redacted] I am rejecting this response because: Sincerely, [redacted]

I made an order to PrimeLineGear AKA Nerd Cave LLC on October Payment of $was made and receipts of order was givenHowever I waited until the end of November and still nothing was delivered I have tried many many many times to contact this company at of their support email addresses as on their website and from the emails of receipt, to be ignored It appears this company are stealing money from persons all over the world and not delivering on their promises I myself, as of today's date is still waiting for either a delivery or a refundBut it appears I have been scammed from nearly $ Can Revdex.com help in an manner, or has this company Nerd Cave LLC and PrimeLineGear closed? I do hope Mr [redacted] is paying for his crime and not enjoying the monies he has scammed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: It was a credit cardnot my bank They can not pit it back into my bank Sincerely, [redacted]

We ordered canvas prints and not only did it take months (much longer than expected) but the printing was very poor quality