Complaint: [redacted] I am rejecting this response because: They finally responded and stated that my product has been shipped and it will be received Janthrough DHL Regards, [redacted] ***
We are currently transitioning fulfillment centers to a larger location on the West Coast and some orders have been delayed due to thisAn email is being sent to affected customersWe ask that you await for the email in reference which will contain more information on the status of the order
Due to legalities, items worn can not be returnedOur site states refunds are given in the form of store credit in separate locations on the websiteIf the consumer continues the purchase it is at their own discord
Good Morning, FIrst I would like to apologize on behalf of The Perfect Sculpt™ for not notifying of a stock issue, It appears that the HQLWT is size L is currently on backorderIn adherence to their policies any item backordered is not eligible for a refund and will be shipped once the item is received by warehouseNew stock should be arriving within a week to the fulfillment center in Valencia California
I apologize for the inconvenienceIt seems whoever informed your item was backordered yesterday was mistaken as your items were shippedUse the following tracking to find your item en route [redacted]
The items were delivered on 12/The order was placed on 12/and our site states 1-days for processing and 2-for delivery, the order was delivered in the correct time frame
I apologize for the inconvenienceContact [redacted] for further assistance, we have recently transitioned management and want to help you in any way we can
Complaint: [redacted] I am rejecting this response because:This is unacceptableDue to the horrible customer service an execution should be madeThe package is in [redacted] I live in [redacted] I have been waiting for three daysNo one can provide answersYou need to provide the proper customer serviceI spoke with someone named Lisa before making my purchase and was told I could get a refund because I was concerned about sizingSo try againI will not accept a store credit Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: This email was never sent and occurring to all chat correspondence this was never mentioned! Regards, [redacted]
Good Afternoon, Please forward any screenshot conversation of the incident to [redacted] for further assistance and so we may look into the agent whom responded in such a way
It appears we successfully delivered your packageBoth DHL and [redacted] state the package was delivered in SeptemberWe kindly ask that this negative review be removed
We are located our of Clifton NJOur subscription notice is placed under all subscription orders (screenshot above)This information is located under our wax tutorial vide on our website to ensure all interested customers understand the policyIf the customer wishes to cancel their order before there three months contact [redacted]
I apologize for the experience you have had with us. We want to help you out as soon as possible. Please contact us at [redacted] Keep in mind phone lines are only operational... Monday-Friday 9AM-5PM EST. Excluding holidays and weekends.
I do apologize for the experience you have hadWe have had numerous issues with previous courier servicesWe have changed services and are working to get all orders that were misplaced or lost to their buyerContact us on live chat so we can further assist
I do apologize but the order that is en route was the original order purchased onlineThe following snapshot shows the same informationContact *** for further assistance
I do want to first apologize for any customer issuesAfter transitioning management we are doing our due diligence to correct any issues that we canFor any orders that were affected due to prior management is implored to contact our returns line at *** with the
subject line Revdex.com Related for further assistance.We have created new protocol which can be found on our FAQ and Returns Policy section of our site to help aid customers in procedures and processes
Complaint: [redacted] I am rejecting this response because: They finally responded and stated that my product has been shipped and it will be received Janthrough DHL Regards, [redacted] ***
We are currently transitioning fulfillment centers to a larger location on the West Coast and some orders have been delayed due to thisAn email is being sent to affected customersWe ask that you await for the email in reference which will contain more information on the status of the order
Due to legalities, items worn can not be returnedOur site states refunds are given in the form of store credit in separate locations on the websiteIf the consumer continues the purchase it is at their own discord
Can you please email [redacted] with your order number so I may look into the order issue for you and better help you with your order error
Please contact [redacted] for assistanceHe has created a claim with DHL courier services to locate your parcel
The name [redacted] do not exist. Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Good Morning, FIrst I would like to apologize on behalf of The Perfect Sculpt™ for not notifying of a stock issue, It appears that the HQLWT is size L is currently on backorderIn adherence to their policies any item backordered is not eligible for a refund and will be shipped once the item is received by warehouseNew stock should be arriving within a week to the fulfillment center in Valencia California
I apologize for the inconvenienceIt seems whoever informed your item was backordered yesterday was mistaken as your items were shippedUse the following tracking to find your item en route [redacted]
The items were delivered on 12/The order was placed on 12/and our site states 1-days for processing and 2-for delivery, the order was delivered in the correct time frame
I apologize for the inconvenienceContact [redacted] for further assistance, we have recently transitioned management and want to help you in any way we can
Complaint: [redacted] I am rejecting this response because:This is unacceptableDue to the horrible customer service an execution should be madeThe package is in [redacted] I live in [redacted] I have been waiting for three daysNo one can provide answersYou need to provide the proper customer serviceI spoke with someone named Lisa before making my purchase and was told I could get a refund because I was concerned about sizingSo try againI will not accept a store credit Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: This email was never sent and occurring to all chat correspondence this was never mentioned! Regards, [redacted]
Good Afternoon, Please forward any screenshot conversation of the incident to [redacted] for further assistance and so we may look into the agent whom responded in such a way
It appears we successfully delivered your packageBoth DHL and [redacted] state the package was delivered in SeptemberWe kindly ask that this negative review be removed
We are located our of Clifton NJOur subscription notice is placed under all subscription orders (screenshot above)This information is located under our wax tutorial vide on our website to ensure all interested customers understand the policyIf the customer wishes to cancel their order before there three months contact [redacted]
I apologize for the experience you have had with us. We want to help you out as soon as possible. Please contact us at [redacted] Keep in mind phone lines are only operational... Monday-Friday 9AM-5PM EST. Excluding holidays and weekends.
The order has been cancelled and the funds will be seen within 3-business days
I do apologize for the experience you have hadWe have had numerous issues with previous courier servicesWe have changed services and are working to get all orders that were misplaced or lost to their buyerContact us on live chat so we can further assist
I do apologize but the order that is en route was the original order purchased onlineThe following snapshot shows the same informationContact *** for further assistance
I do want to first apologize for any customer issuesAfter transitioning management we are doing our due diligence to correct any issues that we canFor any orders that were affected due to prior management is implored to contact our returns line at *** with the
subject line Revdex.com Related for further assistance.We have created new protocol which can be found on our FAQ and Returns Policy section of our site to help aid customers in procedures and processes