The Retail Equation

Dear Ms. Lynch,
 
[redacted] was not in error. Our records show that you were in fact able to return your item...

successfully on April 25th, 2016. [redacted] has been in communication with you regarding this matter, please refer to their instructions.
 
Regards,
The Retail Equation
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.“approximately”
Is not used on this website yet. If so send the link.
2 numbers are required to calculate a percentage.  Customers attempted and Customers blocked. Show both.
For example:
100 customers attempted 
1 customer blocked
That is 1% of customers blocked.
Regards,
[redacted]

After thorough review of your RAR, The Home Depot has found that return [redacted] was not in error. However, The Home Depot has temporarily (6/03-7/03) re-established your ability to conduct returns. Please keep in mind that The Home Depot can retrieve receipt information if the original...

credit card, debit card or a blank check is present with the account numbers that were used to make the purchase. The use of store credits not issued directly to you or letting others use your store credits may also impact your ability to conduct returns. Also please note that store credit purchased items if returned are treated as non-receipted.
•Utilize credit cards and customer agreements for purchases. When you have to return something the returns cashier can utilize the receipt look up function using the card or customer agreement numbers used in the original transaction.
•Also be aware that using store credits NOT issued to you may affect your ability to make NON-RECEIPTED returns or receipted returns purchased w/store credits.
•If you’re a contractor, sign up for Pro Loyalty Program. You may then utilize and maintain receipts on-line as well as other benefits.
•Maintain the original receipts for future returns

Regards,
The Retail Equation
Customer Service

Dear Ms. [redacted],
Thank you for reaching out with your concerns over being declined for future non-receipted returns at [redacted]. After reviewing your request, [redacted] has made the decision to authorize the non-receipted return that you attempted. You will have between 3/23/2015-4/6/2015 to...

conduct this return in any [redacted] store.
Please be advised that it is best to shop with your receipt. Future non-receipted returns are subject to not being approved in [redacted]'s system. For your convenience, [redacted] offer's printed receipts, the ability to have receipts emailed to you as well as the ability to look up your receipt and purchases if you used your [redacted] account/Debit/Credit Card or made your purchase online. With that said, just note that our POS only keeps purchase history in a rolling 365 days.
Regards,
The Retail Equation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
What about tranaction [redacted]-343-BBY this was an exchange not a return. Purchased [redacted] TV [redacted] in exchange for [redacted] TV 74gb. Also [redacted]-400-BBY was recall of [redacted] which was recalled by [redacted]. Also,[redacted]-750-BBY was exchange of [redacted]. A6000 camera without lens for one with a lens. Also [redacted]-210-BBY was price match on [redacted] drone.    
Regards,
[redacted]

Dear Ms. [redacted],
Thank you for your thoughts and suggestions regarding our customer service number. At this point The Retail Equation will keep our current customer service phone number and no change will be made. The Retail Equation...

does not share a retailer’s data with any other retailer. Our call center that handles consumer calls can help a consumer who did a return at any retailer. This does not imply that information is shared between retailers.
Regards,
The Retail Equation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.{ The service provider has not responded to my concern of data security and why they use our government issued id and scan and store it in their system to track our return usage.  This is my specific response to their ( the business) question.  I was not denied a return, the return was processed succesfully and credited to my credit card.  However my private government information is now stored in your system and I want it removed.  I will not deal with any retailer or their third party who has to record my government issued private identification, which includes my address of residence, my birthdate and my unique government issued ID and picture.  The details of the specific transaction which resulted in this unfortunate situation is attached to this message and is repeated here: retailer: [redacted] - [redacted] - Fort Lauderdale, FL.  The date and time of the transaction: 4/24/15 3:41 PM.   The Customer: [redacted], the online return order # [redacted] amt (11.83).  The barcode information on my return slip [redacted].   I WANT my private government information to be permanently ERASED from  your system and confirmed to me in writing.  Also,  you should duly inform customers that you are collecting such information up front and that you will take full responsibility for any breach which may result should your data center and any customers' private information which you store in your system is compromised, and that you will notify the public immediately should your data get hacked, misused or compromised.  I hold you responsible for any risk of theft of my identity and/or associated credit, as a result of failure to comply with my request to erase any information about me from your system. }[redacted]

Dear Consumer,After
thorough review of your RAR, The Home Depot has found that return [redacted]
was not in error. Please keep in mind that The Home Depot can retrieve receipt information if the original credit
card, debit card or a blank check is present with the account numbers that...

were
used to make the purchase. The use of store credits not issued directly to you
or letting others use your store credits may also impact your ability to
conduct returns. Also please note that store credit purchased items if
returned are treated as non-receipted. If a valid receipt is presented and the
item has not been purchased using store credits Home Depot will gladly refund
the receipt.
·        
Utilize credit
cards and customer agreements for purchases. When you have to return something
the returns cashier can utilize the receipt look up function using the card or
customer agreement numbers used in the original transaction.
·        
Also be aware
that using store credits NOT issued to you may affect your ability to make
NON-RECEIPTED returns or receipted returns purchased w/store credits.
·        
If you’re a
contractor, sign up for Pro Loyalty Program. You may then utilize and maintain
receipts on-line as well as other benefits.
·        
Maintain the
original receipts for future returns
Regards,
The
Retail Equation

Dear Mr. [redacted],Thank you for your patience during this time. We's also like to thank you for the additional information you were able to provide us during this investigation. During one of your conversations with our staff here at The Retail Equation you were able to clarify what your 'Desired...

Settlement' meant. The Retail Equation understands that you are requesting for the warning which you received after making a receipted return at [redacted] removed/lifted. We were able to forward your request to [redacted] for further review. At this point The Retail Equation does not have the authority to remove the warning which has placed you on a 365 day waiting period for future returns at [redacted]. Please understand that The Retail Equation is only contracted by [redacted] to gather and store their return data. This information is only used for return authorization purposes at [redacted].  Regards,The Retail Equation

Dear Mr. [redacted]
We understand that you have since returned to a [redacted]
store in [redacted]. Please understand that the management inside a [redacted] store will be unable to assist you with this complaint. We apologies if a [redacted] store level employee provided you incorrect information, the statement
you referenced in your complaint of “THEY HAVE NO INVOLVEMENT IN THIS DECISION”
is incorrect information. The decision to uphold the warning which you received
on September 20th, 2015 comes directly from [redacted]’s corporate
office.  
Regards,
The Retail Equation

Dear Mr. [redacted],
The Retail Equation is contracted by The Home Depot to gather and store return data only. The Retail Equation does not make or change the retailers store policy. Please feel free to visit The Home Depot's website for a detailed look at their store policy including their return policy http://www.homedepot.com/c/Privacy_Security. The Home Depot does have the right to limit their returns. At this point there are no further action that The Retail Equation can take. Please note, The Home Depot will accept your return as long as it is returned before December 24th, 2015.
Regards,
The Retail Equation

Dear Mr. [redacted],After thorough review of your RAR, [redacted] has found that
return [redacted] was not in error. However, [redacted] has temporarily
(1/08-1/23) re-established your ability to conduct returns. Please keep in mind
that [redacted] can retrieve receipt information...

if the
original credit card, debit card or a blank check is present with the account
numbers that were used to make the purchase. The use of store credits not
issued directly to you or letting others use your store credits may also impact
your ability to conduct returns. Also please note that store credit purchased
items if returned are treated as non-receipted.
 
·        
Utilize credit
cards and customer agreements for purchases. When you have to return something
the returns cashier can utilize the receipt look up function using the card or
customer agreement numbers used in the original transaction.
·        
Also be aware
that using store credits NOT issued to you may affect your ability to make
NON-RECEIPTED returns or receipted returns purchased w/store credits.
·        
If you’re a
contractor, sign up for Pro Loyalty Program. You may then utilize and maintain
receipts on-line as well as other benefits.
·        
Maintain the
original receipts for future returns
 
 
Regards,
The
Retail Equation
Customer
Service

Dear Mr. [redacted],After reviewing your recent complaint we have found that the reason for your denial was due to your ID being manually entered incorrectly. It seems that the store clerk who processed your recent return manually entered in the wrong issuing sate. Due to this store error we have extended your window for approval to March 23rd, 2016. Please have the store re-process your return with your correct ID information. If multiple ID's are being used or if the ID is entered incorrectly again it may cause another denial. Please understand that The Retail Equation is only contracted to gather and store return data for The Home Depot. We apologize for the inconvenience this has caused, if you have any additional questions regarding this approval window please feel free to contact us at the number below.Regards,The Retail Equation866-407-5562

Just like a reviewer here who had a bestbuy issues with this company I am in the same boat. After being denied a bestbuy product return I called the compnay and requested a tranaction receit of all my returns. waited and waited.. it never came. so I called again and they said they were sending it and yet again it never came. It seems like it is always the same Indian guy on the phone.
When I finally got the report via email it was completely inacurate. Bestbuy had sold me a defective TV and I exchnaged it for the same TV but in working condition but for some reason that was counted as a return. Shame on you bestbuy and RE for treating customers like random numbers instead of people. I called and requested to file a dispute, 7 business days later and I am still waiting for the form in the mail. I work in IT and buy all my companies electronics from Bestbuy and now I will never shop there again. Please beware of how bestbuy has patnered with this company to treat long time customers like thieves. I have called bestbuy repeateadly about this and they have admited that they have gotten a lot of negative reviews of how the people receiving calls at RE are very rude and inhumane.
How I just have to keep waiting past the two weeks return policy from bestbuy then my claim will probably be denied. Bestbuy has lost a good customer and I will never recommend you to any of my friends, family, or clients. I intend on closing my best buy card and fighting this till the very end. To bestbuy and RE, you still have time to make this right before you lose more customers forever.

DearConsumer,
 
After thorough review of your RAR, The Home Depot has found that return [redacted] was not in error. However, [redacted] has temporarily re-established your ability to conduct returns between July...

5th – July 30th. Please keep in mind that there are a few ways to prevent future denials for non-receipted returns with original tender of store credit.
 
-      Always keep your paper or electronic receipt. This speeds up the transaction time and makes your return a receipted return.
-         The most effective way to prevent future denials is to use credit/debit cards or customer agreements for your in-store purchases. This allows our cashiers the ability to use our Receipt Lookup functionality to locate your receipt on subsequent returns.
-         Store credits should be used minimally and as an exception only. Store credits typically arise from prior non-receipted returns. Receipted returns where store credit was used on the original receipt are treated as non-receipted returns and are therefore subject to system approval. Also, utilizing store credits issued to others can negatively impact your ability to make future non-receipted returns.
-         If you are a contractor or a PRO customer, signing up for the PRO Xtra program can help you maintain your receipts online, receive electronic receipts and offer many additional benefits. If you are interested in this program, please visit your local The Home Depot store’s PRO desk.
 
 
Regards,
The Retail Equation
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The return receipt does not contain a number followed by BBY. The only transaction number on the return receipt that seems to match is [redacted]. The warning was displayed on their computer system and required me to sign the payment pad to acknowledge the message. 
Regards,
[redacted]

Dear Ms. [redacted],
Thank you for reaching out with your concerns over being declined
for future non-receipted returns and for your business.  After
reviewing your request, [redacted] has made the decision to authorize the
non-receipted return that you attempted. You will have between 1/6/2016...

–
1/21/2016 to conduct this return in any [redacted] store.
 
[redacted] has made changes to their non-receipted return policy and have placed some limits.
[redacted] understands that tightening a return policy is always a risk to the
client experience they have taken that into consideration before doing so by
providing email receipts, printed receipts, gift receipts, and receipt look if you used your Beauty Insider account/Debit/Credit Card
or made your purchase online.  With that
said, just note that [redacted]'s POS only keeps purchase history in a rolling 365 days.
 
For your convenience, [redacted] does offer gift receipts at our stores. Please be advised
that future non-receipted returns are subject to not
being approved in [redacted]'s system.Regards,The Retail Equation

Dear Ms. [redacted], Please provide the correct transaction ID number located on your warning or denial slip. The transaction Id number you provided ([redacted]) is incorrect and does not exist in our data base. Please insure that the numbers are correct. We will gladly start a dispute process with the retailer on your behalf once we have the correct information. Regards,The Retail Equation

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID [redacted] and have determined that this proposed
action would not resolve my complaint.  Following is correspondence from The
Return Equation: 
"Thank you for reaching out with your concerns. [redacted]
is able to accommodate your request to have the [redacted] transaction
[redacted]-SPH removed from the Returns Activity Report since the original
purchase was located. [redacted] can also make exceptions and authorize a
non-receipted return that you attempt. By calling TRE you can begin the dispute
process to potentially have a non-receipted return go through. [redacted]
 has made changes to their non-receipted return policy and have placed
some limits. [redacted] understands that tightening a return policy is always a
risk to the client experience but [redacted] has taken that into consideration
before doing so by providing email receipts, printed receipts, gift receipts,
and receipt look if you used your Beauty Insider account/Debit/Credit Card or
made your purchase online. With that said, just note that Sephoar's POS only
keeps purchase history in a rolling 365 days. Please be advised that it is best
to shop with your receipt. Future non-receipted returns are subject to not
being approved in our system."
While The Return Equation offered to erase the specific
transaction that initiated my complaint to the Revdex.com, they did not address the
primary issue at hand: their storage of my personal data. Following is text
from my original complaint to the Revdex.com and my desired outcomes:
"1) I want all of my purchase history and personal
information ERASED from The Return Equation. I do NOT consent to The Return
Equation's storage of my personal information for ANY reason. To be completely
clear: I do not want ANY data related to me (driver's license, address,
birthday, etc) or my transactions at ANY store ([redacted], [redacted], [redacted], etc)
in The Retail Equation's digital or hard copy database. 2) I would like the Revdex.com
to be aware that [redacted] uses this inept third party to handle its returns
without being clear and upfront about the practice. I've now found the fine
print on the receipt - but there is nothing posted or verbalized when making a
purchase. I also didn't receive any kind of notice back on January 1, the last
time I made a return without a receipt. This is a deceptive practice which puts
the business before the customer. It seems less about fraud prevention and more
about discouraging legitimate returns to maximize profits."
The Return Equation did not address point 1) in the
slightest. To reiterate: I want ALL of my personal information removed from The
Return Equation's hard copy and digital files/databases. I DO NOT
consent to their storage of my personal information, including
my transactions at ANY store, my name, driver's license number, phone
number, email, or physical address.
Regards,
[redacted]

Dear Mr. [redacted],After thorough review of your RAR, [redacted] has found that return denial for transaction [redacted] was not in error. [redacted] will not provide any accommodations. If you believe your RAR still contains an error, you may submit into your Return Activity File a consumer...

statement up to 100 words in length to explain items in your file.   To submit a consumer statement into your Return Activity File for disclosure, please reference the transaction number for the return(s) you wish to dispute.  Please mail your consumer statement via the U.S. Postal Service to The Retail Equation using the information listed below:              Address:          RAR (Return Activity Report)The Retail EquationP.O. Box 51373Irvine, CA 92619-1373    Regards,The Retail EquationCustomer Service