The Retail Equation

Dear Ms. [redacted],   Thank you for reaching out with your concerns.   Sephora can make an exception and authorize the non-receipted return that you attempted. You will have between 7/12/17-7/31/17 to conduct this return in any Sephora freestanding stores.   Sephora has made changes to...

their non-receipted return policy and have placed some limits. Sephora understands that tightening a return policy is always a risk to the client experience but they have taken that into consideration before doing so by providing email receipts, printed receipts, gift receipts, and receipt look up if you used your Beauty Insider account/Debit/Credit Card or made your purchase online.  With that said, just note that our POS only keeps purchase history in a rolling 365 days.   Please be advised that it is best to shop with your receipt.  Future non-receipted returns are subject to not being approved in our system.   Regards, The Retail Equation

Dear Mr. [redacted], After thorough review of your RAR, Best Buy has removed the return transactions [redacted]-270-BBY and [redacted]-706-BBY from your return history.  The Retail Equation has amended your Return Activity File. Please note, the 365 day waiting period has also been removed. You...

requested to have your "rating" fixed by our organization, we do not have any kind rating system in place. Best Buy does contract The Retail Equation to gather and store their return data, The Retail Equation does not implement any policies for [redacted] Price matching is part of Best Buy's policies and therefore the procedures Best Buy follows when price matching an item is theirs. and can not be changed by The Retail Equation.   Regards,The Retail EquationCustomer Service

DearConsumer, After thorough review of your RAR, The Home Depot has found that return [redacted] was not in error. However, [redacted] has temporarily re-established your ability to conduct returns between July 5th – July 30th. Please keep in mind that there are a few ways to prevent...

future denials for non-receipted returns with original tender of store credit.  -      Always keep your paper or electronic receipt. This speeds up the transaction time and makes your return a receipted return.-         The most effective way to prevent future denials is to use credit/debit cards or customer agreements for your in-store purchases. This allows our cashiers the ability to use our Receipt Lookup functionality to locate your receipt on subsequent returns. -         Store credits should be used minimally and as an exception only. Store credits typically arise from prior non-receipted returns. Receipted returns where store credit was used on the original receipt are treated as non-receipted returns and are therefore subject to system approval. Also, utilizing store credits issued to others can negatively impact your ability to make future non-receipted returns.-         If you are a contractor or a PRO customer, signing up for the PRO Xtra program can help you maintain your receipts online, receive electronic receipts and offer many additional benefits. If you are interested in this program, please visit your local The Home Depot store’s PRO desk.  Regards,The Retail EquationCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Good Day, I have since returned to the [redacted] location in [redacted] and requested additional information. The management and staff in this location stated that "THEY HAVE NO INVOLVEMENT IN THIS DECISION" and that the "The Retail Equation" is silly responsible for their actions. Your response is shifting the blame to them and they are shifting the responsibility to you. Someone is mistaken/lying and continuing to drag out a prejudicial action based on mis-information or inaccurate information. I have furnished your company with more than sufficiant information for your investigation and the outcome based on that information should have been clearly thought through. As for the Revdex.com, I would hope that you can clearly see the misdirection and unfair actions by this retailer. Thank you Revdex.com for your assistance in this matter.]
Regards,
*. [redacted]

Dear
Ms. [redacted],
 
We
manage the merchandise return database for [redacted] and understand that you have
requested that your return history information be deleted from [redacted]’s
database.  Pursuant to that request, we
have removed all of your personal information and all information about your
past merchandise returns at [redacted] from [redacted]’s database effective January
26th, 2016.          
 
You
should understand that should you return any merchandise in the future, or make
returns using a different identifier; a new return history will be created.Regards,The Retail Equation

Dear [redacted], Thank you for reaching out with your concerns, however [redacted] is unable to accommodate your request to have the transactions removed from the Returns Activity Report. After reviewing your request, [redacted] would have made the decision to authorize the non-receipted return that you...

attempted. We do see though that you made the return successfully on 2/13. Please note that it is best to return with your receipt. Future non-receipted returns are subject to not being approved in [redacted]’s system. For your convenience, [redacted]  offers their clients the option to have their receipt printed and/or emailed as well as the stores now have the ability to look-up both your online and in-store purchases  by using any of the following  cards  ([redacted] /Debit/Credit Card )that were associated to that purchase for up to 12 rolling months. Regards,The Retail Equation866-407-5562

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I asked for the ability to make returns and this was not addressed. Also, this company is storing my personal information on their servers against my will. [redacted] does not let customers know that this shady company is collecting my information, making this a clear violation of privacy. I don't accept this response and I want this situation explained to [redacted] and someone from [redacted] to contact me at the phone number I provided.  This is the most canned response I have ever seen. 
Regards,
[redacted]

Dear Consumer,
 
After thorough review of your RAR, The [redacted] has found that return [redacted] was not in error. However, The [redacted] has temporarily...

re-established your ability to conduct returns between July 5th – July 30th. Please keep in mind that there are a few ways to prevent future denials for non-receipted returns with original tender of store credit.
 
- Always keep your paper or electronic receipt. This speeds up the transaction time and makes your return a receipted return.
-The most effective way to prevent future denials is to use credit/debit cards or customer agreements for your in-store purchases. This allows our cashiers the ability to use our Receipt Lookup functionality to locate your receipt on subsequent returns.
-Store credits should be used minimally and as an exception only. Store credits typically arise from prior non-receipted returns. Receipted returns where store credit was used on the original receipt are treated as non-receipted returns and are therefore subject to system approval. Also, utilizing store credits issued to others can negatively impact your ability to make future non-receipted returns.
-If you are a contractor or a PRO customer, signing up for the PRO Xtra program can help you maintain your receipts online, receive electronic receipts and offer many additional benefits. If you are interested in this program, please visit your local The [redacted] store’s PRO desk.
 
 
Regards,
The Retail Equation
Customer Service

Dear Ms. [redacted],
 
Thank you for bringing your concerns regarding Victoria's Secret return procedures to our attention. The Retail Equation is contracted by Victoria's Secret to gather and store return data. We do not share that data nor sell it to any other company. This...

information is used solely for the purpose of return authorization for Victoria's Secret. We understand that you'd like to have your information removed from Victoria's Secret's data base. We'll be glad to assist you the best we can in achieving your request. We will forward your message/complaint to Victoria's Secret's corporate office for their review. Please understand that we (The Retail Equation) cannot just delete data without Victoria's Secret's permission. Once we hear back from Victoria's Secret we will update you and Revdex.com regarding their decision.
 
Thank you,
The Retail Equation
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not happy with any party storing my Driver's License data - there are hackers - and identity thieves - and Anonymous - who are able to access the most secure business and government websites.  I request the Retail Equation delete any data that they have stored about me from their computers.  Said storage was never authorized by me.
Regards,
[redacted]

Hello,
 
Thank you for bringing this to our attention. The Retail Equation has reviewed this consumers complaint. Our records show that we have already mailed out a copy of the Return Activity Report (RAR) to this consumers home address. The RAR was mailed out on...

2/11/2014 and sent to [redacted] Renton, WA [redacted] The address we have on file is the same address the consumer provided on her Revdex.com complaint. Also, our records show that this consumer has only contacted us once. We will gladly send another RAR to this consumer if she requests us to do so.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
https://www.theretailequation.com/Consumers/
no 'approximately'  before '1%' and '99%'
https://www.theretailequation.com/Consumers/FAQ
some use of the word 'approximately' before '1%' and '99%'
A mother can return baby sunscreen at baby's r' us twice (and also once)
and be denied by The Retail Equation. 
So The Retail Equation writes '1%'  and '99%' many times on most of the website pages presenting an image that the software is customized to flag 'evil 1%' (not you and not me; but an evil group of people).
Return denial can happen to anyone.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[It's not that I am not agreeing with the response, I was asked to provide the transaction # which is [redacted]-566-BBY, and to day I called the TRE and found out that I am banned from returning items for 365 days for 3 returns??? When 2 were for malfunction charging cords that were exchanged for other charging cords, like really??]
Regards,
[redacted]

Dear,Mr. [redacted]   After thorough review of your RAR, [redacted] has found that return [redacted] was not in error. Please note, [redacted] may run tests of their Return & Exchange Promise in select locations and may amend these terms at any time. Please feel free to visit [redacted]’s...

website for more information regarding their policy. If you believe your RAR still contains an error, you may submit into your Return Activity File a consumer statement up to 100 words in length to explain items in your file.    To submit a consumer statement into your Return Activity File for disclosure, please reference the transaction number for the return(s) you wish to dispute.  Please mail your consumer statement via the U.S. Postal Service to The Retail Equation using the information listed below:               Address:          RAR (Return Activity Report) The Retail Equation P.O. Box 51373 Irvine, CA 92619-1373   Regards, The Retail Equation Customer Service 866-407-5562

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have been contacted by the business in reference to complaint ID [redacted]. This issue has now been resolved. The item was returned and I have received my full refund amount.
Regards,
[redacted]

Dear Consumer,Our records show that The Home Depot has already provided you with an accommodation for returning at their stores from 6/11/2015 - 7/2/2015. At this point The Home Depot is not providing any further accommodations. Please note, The Home Depot will gladly accept returns for items in which you have the original receipt and that there is no store credit attached to that receipt. The reason for your denial is based on your overall return activity with The Home Depot, specifically for non-receipted returns and also returns of items which were purchased with store credit. Please understand that The Retail Equation is only contracted by The Home Depot to gather and store return data. This data is used only by The Home Depot for their return authorization purposes. Feel free to visit The Home Depot's website for more information on their policies regarding data and also their return policy http://www.homedepot.com/c/Privacy_Security.Regards,The retail Equation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The Retail Edge staff have not clearly understood the issue I am presenting. I was not denied a return; I was given an warning for during a return of dead on arrival merchandise. The return was allowed, but my complaint with the company has to why a warning would be issued in the first place. 
Also, The Retail Edge had requested the transaction number from the receipt that generated the warning which was provided to them. That transaction number would provide all of the information that is being requested again. 
Regards,
[redacted]

Dear Mr. [redacted], After thorough review of your RAR, The [redacted] has found that return-THD was not in error. However, The [redacted] has temporarily (June 14th – July 15th) re-established your ability to conduct returns. Please keep in mind that The [redacted] can retrieve receipt information...

if the original credit card, debit card or a blank check is present with the account numbers that were used to make the purchase. The use of store credits not issued directly to you or letting others use your store credits may also impact your ability to conduct returns. Also please note that store credit purchased items if returned are treated as non-receipted. -  Always keep your paper or electronic receipt. This speeds up the transaction time and makes your return a receipted return.- The most effective way to prevent future denials is to use credit/debit cards or customer agreements for your in-store purchases. This allows our cashiers the ability to use our Receipt Lookup functionality to locate your receipt on subsequent returns. - Store credits should be used minimally and as an exception only. Store credits typically arise from prior non-receipted returns. Receipted returns where store credit was used on the original receipt are treated as non-receipted returns and are therefore subject to system approval. Also, utilizing store credits issued to others can negatively impact your ability to make future non-receipted returns.- If you are a contractor or a PRO customer, signing up for the PRO Xtra program can help you maintain your receipts online, receive electronic receipts and offer many additional benefits. If you are interested in this program, please visit your local The [redacted] store’s PRO desk.- Or ensure all PAR’s are having their PRO XTRA account holders use their information when processing sales and/or returns. The benefits as well as customer service is endless, and allows the systems receipt lookup functionality to always locate their receipt, thus avoiding a denial.

Dear Mr. [redacted],After thorough review of your RAR, [redacted] has found that return [redacted] was not in error. Please keep in mind that The Retail Equation is only contracted by [redacted] to gather and store their return data. The Retail Equation does not control the retailer return policy or...

guidelines. For more detailed information on [redacted]’s return policy please feel free to visit their website:  [redacted].Regards,The Retail EquationCustomer Service866-407-5562