The Retail Equation

Since
the original warning, store personnel have made exceptions and overridden
declines for this customer on 4 returns. Further, [redacted] Stores full return policy is
explained on the websites where online orders are made. Any return of online
purchases, shipped back to the warehouse, will be...

accepted. The
authorization system only monitors returns made in-store. The customer may
return any online purchase by following the return shipping instructions
included with her online purchase. As a final one-time accommodation TRE may approve
in-store returns for the customer to return the two items she mentioned in her
desired settlement. Regards,The Retail Equation

Dear Consumer,
 
After thorough review of your RAR, The H[redacted] has found that return [redacted] was not in error. However, The [redacted] has temporarily re-established your ability to conduct returns between July...

15th – August 16th. Please keep in mind that there are a few ways to prevent future denials for non-receipted returns with original tender of store credit.
 
-      Always keep your paper or electronic receipt. This speeds up the transaction time and makes your return a receipted return.
-         The most effective way to prevent future denials is to use credit/debit cards or customer agreements for your in-store purchases. This allows our cashiers the ability to use our Receipt Lookup functionality to locate your receipt on subsequent returns.
-         Store credits should be used minimally and as an exception only. Store credits typically arise from prior non-receipted returns. Receipted returns where store credit was used on the original receipt are treated as non-receipted returns and are therefore subject to system approval. Also, utilizing store credits issued to others can negatively impact your ability to make future non-receipted returns.
-         If you are a contractor or a PRO customer, signing up for the PRO Xtra program can help you maintain your receipts online, receive electronic receipts and offer many additional benefits. If you are interested in this program, please visit your local The H[redacted] store’s PRO desk.
 
 
Regards,
The Retail Equation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[[redacted] and the Retal Equation is associating another perskn’s account with my own. They are unwilling to do proper research on this matter and it is beyond unacceptable. I know for a fact that the account information they are referring to is not mine as I have never made a return to [redacted]. ]
Regards,
[redacted]

Date Sent: 1/29/2018 5:38:33 PMRevdex.com,After thorough review of your RAR, The Home Depot will not provide any further accommodations. Please keep in mind that The Home Depot does reserve the right to deny a non-receipted return or exchange per their discretion. The Home Depot retrieve receipt information if the original credit card, debit card or a blank check is present with the account numbers that were used to make the purchase. The use of store credits not issued directly to you or letting others use your store credits may also impact your ability to conduct returns. Also please note that store credit purchased items if returned are treated as non-receipted. If a valid receipt is presented and the item has not been purchased using store credits Home Depot will gladly refund the receipt.  ·         Utilize credit cards and customer agreements for purchases. When you have to return something the returns cashier can utilize the receipt look up function using the card or customer agreement numbers used in the original transaction.·         Also be aware that using store credits NOT issued to you may affect your ability to make NON-RECEIPTED returns or receipted returns purchased w/store credits.·         If you’re a contractor, sign up for Pro Loyalty Program. You may then utilize and maintain receipts on-line as well as other benefits.·         Maintain the original receipts for future returns Regards,The Retail Equation

Dear  Mr. [redacted],Thank you
for reaching out with your concerns over being declined for future
non-receipted returns.  After reviewing
your request, [redacted] has made the decision to authorize the non-receipted
return that you attempted. You will have between 2/27/16-3/13/16 to...

conduct
this return in any [redacted] store.
 
Please note
that it is best to return with your receipt. Future non-receipted returns are
subject to not being approved in [redacted]’s system. For your convenience,
[redacted]  offers their clients the option
to have their receipt printed and/or emailed as well as the stores now have the
ability to look-up both your online and in-store purchases  by using any
of the following  cards  (Beauty Insider /Debit/Credit Card )that
were associated to that purchase for up to 12 rolling months. Regards,The Retail Equation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], are they stating I can return my 2 items in question to [redacted] without a receipt before 30 Jul?  If this is their resolution, than I find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Mr. [redacted]r, Please provide us with the transaction ID number located on your warning or denial slip. The transactions ID is a long series of numbers (9-11 digits) followed by the letters S.P.H. Once we have this information we will be able to start the dispute process with Sephora on your...

behalf.Regards,The Retail Equation

Dear Ms. [redacted],
The Retail Equation is contracted by The Home Depot to gather and store their return data. This information isn't sold, traded or used for anything besides receipt authorization purposes for The Home Depot. Also, The Retail Equation does not create return policies for The Home Depot. The Home Depot does have the right to limit returns or exchanges that are being made at their stores. Please feel free to visit The Home Depot's website for a detailed look at their policies http://www.homedepot.com/c/Privacy_Security.
The Retail Equation is unable to honor your recent request.
Regards,
The Retail Equation

Dear Revdex.com, The Retail Equation is contracted by [redacted] to gather and store their return data. The Retail Equation does not have the authority to make changes to [redacted]s in store decisions nor does The Retail Equation create and implement [redacted]s policies. Best Buy is not providing this consumer any accommodations. Please feel free to visit [redacted]s website for detailed information regarding their policies and data collections procedures. Regards,The Retail Equation

Hello Ms. [redacted],
 
Thank you for bringing your concerns to our attention. We'll be glad to answer the questions you have outlined in your complaint. We are called The Retail Equation (TRE), we are contracted by The Children's Place to gather and store return data. We (TRE)...

do not sell or share our data to any company, it is solely used for return authorization. The Children's Place does require it's consumers to provide a government issued id in order for them to process returns. This is the reason why you were asked to provide your driver license at the time of the return. The reason for your denial was due to a non-receipted return attempt. The Children's Place does have the right to limit these type of returns even on the first attempt. Please feel free to contact us (TRE) with any questions you may have regarding The Children's Place return guidelines.
 
Thank you,
The Retail Equation
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The store credit was issued to me which was used in the purchase.  If Retail Equation, Inc. / Home Depot have any information that the store credit used was not belong to me,  I would like to get the detail information on the store credit that used in my purchase that lead to the return denial.
Regards,
[redacted]

Hello,
 
We would be more than happy to assist Mr. [redacted] in better understanding the reason for the denied returns. Unfortunately are unable to move forward with this dispute/complaint since we were not provided with a transaction ID. Once Mr. [redacted] provides us with a...

transaction ID number we will be able to look into the returns history and provide proper information. The transaction ID number is located on the denial or warning receipt.
 
Thanks,
The Retail Equation

I have already filed a complaint with the Revdex.com on this company/ the file number is: [redacted] They have notified the company and the company responded asking me for the transaction number which is: [redacted]-190-bby. When I went into the message to give the transaction number I accidently checked: the issue is resolved and this then was closed by the Revdex.com. HOWEVER: This issue is not resolved and I did not mean to check that off, so can you please still keep this open and look back into it? Give this transaction number to the company and put this file back into active! Thank you so much and I'm sorry I made that mistake. Please keep OPEN. [redacted]Please re-open this file that I accidently checked off as resolved. It is not resolved. If you need anymore information from me, please e-mail or call me so I know this is being checked into. Again, Thank You!

Dear Mr. [redacted], We manage the merchandise return database for Toys “R” Us and understand that you have requested that your return history information be deleted from the Toys “R” Us database.  Pursuant to that request, we have removed all of your personal information and all...

information about your past merchandise returns at Toys “R” Us from the Toys “R” Us database effective October 16, 2017.      You should understand that should you return any merchandise in the future, or make returns using a different identifier; a new return history will be created.  If you have any questions, please call.   Regards,The Retail Equation

Dear Ms. [redacted],
Our records show that on July 22nd, 2015 [redacted] contacted us to remove all return transactions from your file. The removal of these return transactions also included removing the 120 day block on your account. The reason for the denial on July 16th, 2015 was due to the store...

clerk entering in the wrong information. It appears that the store clerk entered their store number in the field where your ID number should have been. This is what caused all the confusion with TRE customer service and at the [redacted] store. Regards, The Retail Equation

Dear Mr. [redacted],Please provide your TRE transaction ID number found at the top of the warning or denial receipt that you should have received at [redacted].  We'll need this transaction ID number in order to research your history and initiate the consumer dispute process.Thank you,The Retail...

Equation Customer Service

Dear Mr. [redacted],Please provide us with the transaction ID number located on your warning or denial slip. The transactions ID is a long series of numbers (9-11 digits) followed by the letters B.B.Y. Once we have this information we will be able to start the dispute process with [redacted] on your...

behalf.Regards,The Retail Equation

Dear Mr. [redacted], Thank you for contacting The Retail Equation. Please provide us your transaction ID number. This number will be between 9-11 numbers and ending in 3 letters. You will find this on your warned or declined receipt. Once we confirm this information we can start a dispute process...

with [redacted] on your behalf for the defective items you are wanting to return. Regards,The Retail Equation

Dear Ms. [redacted], Please provided us with the transaction ID number located on your warned or declined receipt. The transaction ID number is a series of numbers (between 9-11 digits) followed by D.K.S. Once we have this information we can begin a dispute with [redacted] on your...

behalf. Please understand that The Retail Equation is contracted by [redacted] to gather and store their return data only. The Retail Equation does not provide signage for their stores.Regards,The Retail Equation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Does not take consumer seriously and is only a retail company.We will not change our (consumer) web site. 
Regards,
[redacted]