The Retail Equation

Dear Consumer, After thorough review of your RAR, The H[redacted] has found that return [redacted] was not in error. However, The [redacted] has temporarily re-established your ability to conduct returns between July 15th – August 16th. Please keep in mind that there are a few ways to...

prevent future denials for non-receipted returns with original tender of store credit.  -      Always keep your paper or electronic receipt. This speeds up the transaction time and makes your return a receipted return.-         The most effective way to prevent future denials is to use credit/debit cards or customer agreements for your in-store purchases. This allows our cashiers the ability to use our Receipt Lookup functionality to locate your receipt on subsequent returns. -         Store credits should be used minimally and as an exception only. Store credits typically arise from prior non-receipted returns. Receipted returns where store credit was used on the original receipt are treated as non-receipted returns and are therefore subject to system approval. Also, utilizing store credits issued to others can negatively impact your ability to make future non-receipted returns.-         If you are a contractor or a PRO customer, signing up for the PRO Xtra program can help you maintain your receipts online, receive electronic receipts and offer many additional benefits. If you are interested in this program, please visit your local The H[redacted] store’s PRO desk.  Regards,The Retail Equation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Good Day, I have since returned to the [redacted] location in [redacted] and requested additional information. The management and staff in this location stated that "THEY HAVE NO INVOLVEMENT IN THIS DECISION" and that the "The Retail Equation" is silly responsible for their actions. Your response is shifting the blame to them and they are shifting the responsibility to you. Someone is mistaken/lying and continuing to drag out a prejudicial action based on mis-information or inaccurate information. I have furnished your company with more than sufficiant information for your investigation and the outcome based on that information should have been clearly thought through. As for the Revdex.com, I would hope that you can clearly see the misdirection and unfair actions by this retailer. Thank you Revdex.com for your assistance in this matter.]
Regards,*. [redacted]

Dear Mr. [redacted],After
thorough review of your RAR, Best Buy has found that return [redacted]
was not in error. Best Buy will not provide return accommodations for your
item. Please...

understand that The Retail Equation is only contracted to gather
and store return data for [redacted]. The Retail Equation does not have authority
to change or override [redacted]s decisions they make for their stores. 
Regards,
The Retail Equation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First, why do you treat returns with receipts the same as fraudulent ones without them? Second, why were you able to remove a denied return, but not approved ones?Your statement that it is not up to you is not true according to [redacted]. They state that the decision is up to you. Are you saying that they are lying? I look forward to reporting that to them.
Regards,
[redacted]

Thank you for reaching out with your concerns over being declined for future non-receipted returns. After reviewing your request, [redacted] has made the decision to authorize the non-receipted return that you attempted. You will have between 2/14/15-2/28/15 to conduct this return in any [redacted]...

store.
Please note that it is best to return with your receipt. Future non-receipted returns are subject to not being approved in [redacted]’s system. For your convenience, [redacted] offers their clients the option to have their receipt printed and/or emailed as well as the stores now have the ability to look-up both your online and in-store purchases by using any of the following cards (Beauty Insider /Debit/Credit Card )that were associated to that purchase for up to 12 rolling months.
Regards,
The Retail Equation

Dear Ms. [redacted], After thorough review of your RAR, [redacted] has found that return [redacted] was not in error. [redacted] has reviewed your situation and due to your total return history, you will no longer be able to make returns at [redacted] without having a receipt....

   Regards,The Retail Equation

Dear Mr. [redacted],
Thank you for your patience during this time as we investigated your complaint. The Retail Equation has worked closely with [redacted] ** regarding transaction 5[redacted]-TRU. The Retail Equation has been instructed by [redacted] ** to remove the warning transaction 5[redacted]-TRU...

from your file. The Retail Equation has removed transaction [redacted]-TRU from your file effective date February 20th, 2015. Please note, the 60 day waiting period has also been removed.
Regards,
The Retail Equation

Dear Mr. [redacted],Please provide us with the transaction ID number located on your warning or denial slip. The transactions ID is a long series of numbers (9-11 digits) followed by the letters B.B.Y. Once we have this information we will be able to start the dispute process with Best Buy on your...

behalf.Regards,The Retail Equation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
What changes will be made to prevent sharing of data?
Regards,
[redacted]

Dear Mr [redacted],The Retail Equation is contracted by [redacted] to gather and store their return data. The Retail Equation does not have the authority to make changes to [redacted]'s decision and or their return guidelines and policies. At this time, [redacted] will not provide any accommodations to allow the return of the item/s in question. Please attempt returns at [redacted] after the 365 day warning period which was issued on 2/19/2017 has expired. Please visit [redacted]'s website under the Privacy tab for information on the type of data they collect from their customers.Regards,The Retail Equation

Dear Consumer,After thorough review of your RAR, [redacted] has removed transactions [redacted], [redacted] and [redacted] from your file. The Retail Equation has amended your Return Activity File. Please note, the 180 day waiting period has also been removed. ...

  If you believe your RAR still contains an error, you may submit into your Return Activity File a consumer statement up to 100 words in length to explain items in your file.     Regards,The Retail EquationCustomer Service

Dear Ms. [redacted],
 
After thorough review of your RAR, [redacted] has found that return [redacted] was not in error. [redacted] has reviewed your situation and due to your total...

return history, you will no longer be able to make returns at [redacted] without having a receipt.
 
 
 
Regards,
The Retail Equation

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID [redacted] and have determined that this proposed
action would not resolve my complaint Following is correspondence from The
Return Equation:
"Thank you for reaching out with your concerns[redacted]
is able to accommodate your request to have the [redacted] transaction
[redacted]-SPH removed from the Returns Activity Report since the original
purchase was located. [redacted] can also make exceptions and authorize a
non-receipted return that you attemptBy calling TRE you can begin the dispute
process to potentially have a non-receipted return go through[redacted]
has made changes to their non-receipted return policy and have placed
some limits[redacted] understands that tightening a return policy is always a
risk to the client experience but [redacted] has taken that into consideration
before doing so by providing email receipts, printed receipts, gift receipts,
and receipt look if you used your Beauty Insider account/Debit/Credit Card or
made your purchase onlineWith that said, just note that Sephoar's POS only
keeps purchase history in a rolling daysPlease be advised that it is best
to shop with your receipt. Future non-receipted returns are subject to not
being approved in our system."
While The Return Equation offered to erase the specific
transaction that initiated my complaint to the Revdex.com, they did not address the
primary issue at hand: their storage of my personal dataFollowing is text
from my original complaint to the Revdex.com and my desired outcomes:"1) I want all of my purchase history and personal
information ERASED from The Return EquationI do NOT consent to The Return
Equation's storage of my personal information for ANY reasonTo be completely
clear: I do not want ANY data related to me (driver's license, address,
birthday, etc) or my transactions at ANY store ([redacted], [redacted], [redacted], etc)
in The Retail Equation's digital or hard copy database2) I would like the Revdex.com
to be aware that [redacted] uses this inept third party to handle its returns
without being clear and upfront about the practiceI've now found the fine
print on the receipt - but there is nothing posted or verbalized when making a
purchaseI also didn't receive any kind of notice back on January 1, the last
time I made a return without a receiptThis is a deceptive practice which puts
the business before the customerIt seems less about fraud prevention and more
about discouraging legitimate returns to maximize profits."
The Return Equation did not address point 1) in the
slightestTo reiterate: I want ALL of my personal information removed from The
Return Equation's hard copy and digital files/databasesI DO NOT
consent to their storage of my personal information, including
my transactions at ANY store, my name, driver's license number, phone
number, email, or physical address
Regards,[redacted]

Dear Ms. Niemczyk,
 
Thank you for bringing this to our attention. We appreciate your patience during this time. The Retail Equation is contracted by The Home Depot to gather and store return data. We do not make any of The Home Depot's return policies. We did...

forward your complaint to The Home Depot's corporate office for review. After thorough review of your return activity report (RAR), The Home Depot has found that transaction [redacted] was not in error. The reason for the denial was due to the high dollar non-receipted return and also using store credits issued to others. The Home Depot does have the right to limit these types of returns even on the first attempt. However, The Home Depot has decided to allow a period of 7 days starting on 4/2/2014 in which you may return your item back to The Home Depot. Please feel free to contact The Retail Equation directly with any questions you may have.
Thank you,
The Retail Equation
866-407-5562

Dear Consumer, The reason for this denial was due to the non-receipted nature of the return. The [redacted] does limit the non-receipted returns they process at their stores, even if it's your first attempted return. Please feel free to return your unwanted [redacted] items to any The [redacted] store before July 30th. After the approval window expires The [redacted] can still process your receipted returns. Please keep in mind these helpful tips; -      Always keep your paper or electronic receipt. This speeds up the transaction time and makes your return a receipted return.-         The most effective way to prevent future denials is to use credit/debit cards or customer agreements for your in-store purchases. This allows our cashiers the ability to use our Receipt Lookup functionality to locate your receipt on subsequent returns. -         Store credits should be used minimally and as an exception only. Store credits typically arise from prior non-receipted returns. Receipted returns where store credit was used on the original receipt are treated as non-receipted returns and are therefore subject to system approval. Also, utilizing store credits issued to others can negatively impact your ability to make future non-receipted returns.-         If you are a contractor or a PRO customer, signing up for the PRO Xtra program can help you maintain your receipts online, receive electronic receipts and offer many additional benefits. If you are interested in this program, please visit your local The [redacted] store’s PRO desk.

Dear **,
After thorough review of your RAR, The [redacted] has found that return [redacted] was not in error. However, The [redacted] has temporarily (3/26-4/09) re-established your ability to conduct returns. Please keep in mind that The [redacted] can retrieve receipt information if the...

original credit card, debit card or a blank check is present with the account numbers that were used to make the purchase. The use of store credits not issued directly to you or letting others use your store credits may also impact your ability to conduct returns. Also please note that store credit purchased items if returned are treated as non-receipted.
•Utilize credit cards and customer agreements for purchases. When you have to return something the returns cashier can utilize the receipt look up function using the card or customer agreement numbers used in the original transaction.
•Also be aware that using store credits NOT issued to you may affect your ability to make NON-RECEIPTED returns or receipted returns purchased w/store credits.
•If you’re a contractor, sign up for Pro Loyalty Program. You may then utilize and maintain receipts on-line as well as other benefits.
•Maintain the original receipts for future returns

Regards,
The Retail Equation

Dear Mr. [redacted],
 
After thorough review of your RAR, Best Buy has removed return transactions [redacted] & [redacted] from your return history. The Retail...

Equation has amended your Return Activity File. Please note, the 365 day waiting period has also been removed. Please feel free to return your unwanted Best Buy merchandise at any Best Buy store location.
 
 
 
Regards,
The Retail Equation
Customer Service

Dear Mr. [redacted],
Please provide us with the transaction ID number located on your warning or denial slip. The transactions ID is a long series of numbers (9-11 digits) followed by the letters B.B.Y. Once we have this information we will be able to start the dispute process...

with [redacted] on your behalf.
Regards,
The Retail Equation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Many points require additional clarification still. Please write your name and direct (not 866) phone number.
Regards,
[redacted]

Dear Revdex.com,
There are no additional questions or 'points' listed for The Retail Equation to respond to. There wont be any return  accommodations provided to Mr. [redacted] as requested by [redacted]. There are no further actions from The Retail Equation at this time.
Regards,
The Retail Equation