The Retail Equation

Dear Consumer, In order to keep prices low and deliver the best value to its’ customers, [redacted] Stores uses The Retail Equation’s analytic service to monitor and limit potentially excessive return activity While the system analytics operated as intended, [redacted] Stores has reviewed this request and will make an exception Your records have been reset so that you may continue to make returns on purchases and re-build a return history that will be used for future decisions to approve, warn or deny returnsPlease feel free to return your unwanted items to any [redacted] store locationRegards, The Retail Equation [redacted]

Hello Ms [redacted] , Thank you for bringing your concerns to our attentionWe'll be glad to answer the questions you have outlined in your complaintWe are called The Retail Equation (TRE), we are contracted by The Children's Place to gather and store return dataWe (TRE) do not sell or share our data to any company, it is solely used for return authorizationThe Children's Place does require it's consumers to provide a government issued id in order for them to process returnsThis is the reason why you were asked to provide your driver license at the time of the returnThe reason for your denial was due to a non-receipted return attemptThe Children's Place does have the right to limit these type of returns even on the first attemptPlease feel free to contact us (TRE) with any questions you may have regarding The Children's Place return guidelines Thank you, The Retail Equation [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept your answer (The Home Depot has temporarily (6/3-7/3) re-established your ability to conduct returns.) Why is someone points me where and when I should or I can go and do a refund or exchangeWe live in a free countryI'm just following the lawIf the policy says (Returns made without a valid sales receipt or an expired receipt may be exchanged or refunded to a Home Depot store credit or a Home Depot Commercial Account for the lowest advertised price) I just lost receipt, I can not find it Why do you deprive me of that rightOr someone said that I was a criminalI did everything according to the law, and strongly ask you to follow the law, tooI just tried to return without a receipt once in the past year (and even then I could not do it) I want to remove my name from the list (blacklist) Regards, [redacted]

The Retail Equation has spoken with Mr [redacted] Both Mr [redacted] and The Retail Equation agree that his return on 2/5/of lap tops was never denied by The Retail Equation's systemIn fact there are no entries in The Retail Equation's system for returns attempted at Best Buy on 2/5/by Mr [redacted] It appears that Mr [redacted] was verbally denied by a Best Buy employee and not The retail EquationThe Retail Equation would like to thank Mr [redacted] for his time and patience as we investigated his dispute Regards, The Retail Equation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This still doesn't take away the fact that I've been BANNED to make returns without receipt for daysI would appreciate if this can be removed from my records due to the reasons as previously stated in my original complaint Regards, [redacted] ***

DearConsumer, After thorough review of your RAR, The Home Depot has found that return [redacted] was not in errorHowever, [redacted] has temporarily re-established your ability to conduct returns between July 5th – July 30thPlease keep in mind that there are a few ways to prevent future denials for non-receipted returns with original tender of store credit - Always keep your paper or electronic receiptThis speeds up the transaction time and makes your return a receipted return- The most effective way to prevent future denials is to use credit/debit cards or customer agreements for your in-store purchasesThis allows our cashiers the ability to use our Receipt Lookup functionality to locate your receipt on subsequent returns - Store credits should be used minimally and as an exception onlyStore credits typically arise from prior non-receipted returnsReceipted returns where store credit was used on the original receipt are treated as non-receipted returns and are therefore subject to system approvalAlso, utilizing store credits issued to others can negatively impact your ability to make future non-receipted returns- If you are a contractor or a PRO customer, signing up for the PRO Xtra program can help you maintain your receipts online, receive electronic receipts and offer many additional benefitsIf you are interested in this program, please visit your local The Home Depot store’s PRO desk Regards, The Retail Equation Customer Service

Dear MsLynch, [redacted] was not in errorOur records show that you were in fact able to return your item successfully on April 25th, [redacted] has been in communication with you regarding this matter, please refer to their instructions Regards, The Retail Equation Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI made returns at both Best Buy and Home Depot Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The return receipt does not contain a number followed by BBYThe only transaction number on the return receipt that seems to match is [redacted] ***The warning was displayed on their computer system and required me to sign the payment pad to acknowledge the message Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.{ The service provider has not responded to my concern of data security and why they use our government issued id and scan and store it in their system to track our return usage This is my specific response to their ( the business) question I was not denied a return, the return was processed succesfully and credited to my credit card However my private government information is now stored in your system and I want it removed I will not deal with any retailer or their third party who has to record my government issued private identification, which includes my address of residence, my birthdate and my unique government issued ID and picture The details of the specific transaction which resulted in this unfortunate situation is attached to this message and is repeated here: retailer: [redacted] - [redacted] - Fort Lauderdale, FL The date and time of the transaction: 4/24/3:PM The Customer: [redacted] , the online return order # [redacted] amt (11.83) The barcode information on my return slip [redacted] I WANT my private government information to be permanently ERASED from your system and confirmed to me in writing Also, you should duly inform customers that you are collecting such information up front and that you will take full responsibility for any breach which may result should your data center and any customers' private information which you store in your system is compromised, and that you will notify the public immediately should your data get hacked, misused or compromised I hold you responsible for any risk of theft of my identity and/or associated credit, as a result of failure to comply with my request to erase any information about me from your system} [redacted]

Dear Consumer,After thorough review of your R [redacted] has removed return transactions [redacted] - [redacted] and [redacted] from your fileThe Retail Equation has amended your Return Activity FilePlease note, the 365-day waiting period has also been removed If you believe your RAR still contains an error, you may submit into your Return Activity File a consumer statement up to words in length to explain items in your file To submit a consumer statement into your Return Activity File for disclosure, please reference the transaction number for the return(s) you wish to dispute Please mail your consumer statement via the U.SPostal Service to The Retail Equation using the information listed below: Address: RAR (Return Activity Report)The Retail EquationP.OBox 51373Irvine, CA 92619- Regards,The Retail EquationCustomer Service

Dear Consumer, Please provide us with the transaction ID number located on your warning or denial slipThe transactions ID is a long series of numbers (9-digits) followed by the letters B.B.YOnce we have this information we will be able to start the dispute process with Best Buy on your behalf.Regards,The Retail Equation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied because they are still rejecting the return because of TRE saying they deny itIt's no different from the run around that they give me when I call them about itThey'll say that they fixed the problem just to get around complaints but they didn't!! Regards, [redacted]

Dear MrWatson, After thorough review of your RAR, [redacted] has removed return transactions [redacted] from your fileThe Retail Equation has amended your Return Activity File Please note, the 365-day waiting period has also been removed If you believe your RAR still contains an error, you may submit into your Return Activity File a consumer statement up to words in length to explain items in your file To submit a consumer statement into your Return Activity File for disclosure, please reference the transaction number for the return(s) you wish to dispute Please mail your consumer statement via the U.SPostal Service to The Retail Equation using the information listed below: Address: RAR (Return Activity Report) The Retail Equation P.OBox Irvine, CA 92619- Regards, The Retail Equation Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is not acceptable I do not feel comfortable that you have my personal information and do not approve of this The fact that Home Depot gave you this information is irrelevant as this is still MY personal information and what you are essentially saying is that you refuse to remove it simply because you are being paid by Home Depot This is despicable I will be letting everyone know about your "privacy" policy of taking and keeping personal information COMPLETELY AGAINST an individual's wishes I will also speak to my attorney about the legality of your business practice and if a class action is appropriate Regards, [redacted] ***

Dear Ms [redacted] ,Please provide us more information on why you believe the RAR is incorrect (sent to you on 7/and 7/17)We have shared your concerns with Best Buy, unfortunately Best Buy has not authorized any accommodations for your return or exchangePlease feel free to visit Best Buy's website for more information on their return policies, Best Buy does reserve the right to limit and decline returns regardless of receiptAlso, Best Buy's website will provide you with contact phone numbers so that you may express your concerns over their policiesRegards,The Retail Equation

Dear Mr [redacted] ,After thorough review of your RAR, Best Buy has not authorized The Retail Equation to remove any of their data from our systemIf you haven’t done so already please feel free to visit [redacted] ***s website for more information regarding their data collection practicesAttached is a copy of the receipt you received at the time of the warningThe way that [redacted] ***s point of sale system is designed, the customer is required to sign and accept this warning on the pin-pad before the transaction will continue with the return, [redacted] ***s records indicate that you signed their agreement Regards,The Retail EquationCustomer Service

Dear Mr***,After thorough review of your RAR, [redacted] has found that return [redacted] was not in errorHowever, [redacted] has temporarily (1/08-1/23) re-established your ability to conduct returnsPlease keep in mind that [redacted] can retrieve receipt information if the original credit card, debit card or a blank check is present with the account numbers that were used to make the purchaseThe use of store credits not issued directly to you or letting others use your store credits may also impact your ability to conduct returnsAlso please note that store credit purchased items if returned are treated as non-receipted · Utilize credit cards and customer agreements for purchasesWhen you have to return something the returns cashier can utilize the receipt look up function using the card or customer agreement numbers used in the original transaction· Also be aware that using store credits NOT issued to you may affect your ability to make NON-RECEIPTED returns or receipted returns purchased w/store credits· If you’re a contractor, sign up for Pro Loyalty ProgramYou may then utilize and maintain receipts on-line as well as other benefits · Maintain the original receipts for future returns Regards, The Retail Equation Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Dear Consumer, We manage the merchandise return database for [redacted] and understand that you have requested that your return history information be deleted from [redacted] ’s database Pursuant to that request, we have removed all of your personal information and all information about your past merchandise returns at [redacted] from [redacted] ’s database effective August 15th, You should understand that should you return any merchandise in the future, or make returns using a different identifier; a new return history will be created If you have any questions, please call Regards, The Retail Equation Customer Service 1-800-652-