The Topps Company Inc.

Review: Hello I have two separate redemption cards from Topps 2013 Heritage baseball set. Each redemption was good for one wax pack of 1964 Topps Baseball Cards. As follows from Topps redemption wesbite [redacted] 2013 Topps Heritage 1964 Topps Pack Pending [redacted] 2013 Topps Heritage 1964 Topps Pack Pending I redeemed these cards online several months ago, status has never changed from pending. Numerous emails and phone calls to Topps customer support to date have gone unresponded to. I have never recieved any responses from Topps regarding the status of these redemptions or when they would be filled. I have also sent them notes to advise what the options are should they not be able to fill the redemption. It appears Topps has not tried to purchase any of the 1964 Packs which have been offered for sale on[redacted]. It is concerning that a company would offer a redemption program with no ability to fill it and realize this in advance of making the offer. Through the collecting community I have realized this issue is occuring with many redemptions.Desired Settlement: My desired outcome is simply for Topps to deliver on the redemption and provide me two packs of 1964 baseball. If this is not possible they need to engage me to discuss alternatives available with the least desireable being a cash settlement. Market value for the two packs is roughly $1600.

Business

Response:

We have reached a financially sound compromise with [redacted] on this matter, and were glad to hear that he is fully satisfied with the result.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: One month ago I ordered 2 boxes of a product from this company and the order stated that it would be shipped out on that day. After 2 weeks it had not arrived and after contacting them they stated that it would be sent 2nd day air via FedEx. One week later they apologized again for this and it would be sent that day via FedEx ground and would arrive on 9/*. This time they provided a tracking number. I went to the FedEx tracking site and entered the tracking number and it stated that the package had been delivered to somewhere in California. The last email also changed the order number. I spend a lot of money every year on this company's products and am very upset and disappointed with what has transpired in this case.Desired Settlement: I just want what I ordered. If they can't fill this I'll just take the refund.

Business

Response:

We want to fully resolve this matter immediately.

Review: I redeemed a redemption card of Matt Barkley Black autographed card serial numbered to 25 and it's over a year and still no card.

Business

Response:

We are happy to say that this Matt Barkley card has recently been completed.

We are working on getting the full quantity sent over to our fulfillment location for shipping!

The company has 12 Redemptions of mine (over $2K value) from over 2 years ago and they fail to get these fulfilled. I've tried replacing a few of these, but had a horrible experience with the company. They promised me a replacement, sent me picks of the card I would be receiving, and came back 3 weeks later after several emails and phone calls and told me they couldn't honor the replacement they promised. Management failed to get on the phone to discuss the reasoning and they will not return my phone calls. I had to open a complaint and it was never resolved. (All I asked for in the end was for management to call me to work a replacement, but they have better things to do than taking care of their customers).

Review: redeemed this card more than a year ago and still nothing has come, customer service puts me on hold for hours or hangs up

[redacted] 2012 UFC Knock Out Fighter Autograph of [redacted] PendingDesired Settlement: I would like a new card sent to my address...And this time not a junk auto...Someone I actually collect

Consumer

Response:

2012 Knockout autograph of [redacted] was the redemption.......If they do not have it I would accept [redacted] as these are fighters I collect now

Business

Response:

We are sorry to hear that [redacted] has waited so long for this card.

Review: Like about 4 months ago, I had turned in 10 packs of HTA Hobby (Large) packs of 2012 Series 1 in order to get 1 Blue Wave Redemption Pack. I mailed all 10 of them so that I may get a Blue Wave Redemption Pack when they were Advertised in February 2013. I mailed it in a few months after, and after I messaged and email them, customer service didn't do anything. I am willing to file a complaint about the company so that they may stop this unethical practice of scamming consumers just for Profit. I will need a big apology, written explanation from both CEO and VP, written explanation and signature why.Desired Settlement: I will need an apology from both CEO and VP, written explanation why Topps, Inc., has never contact their faithful consumers via email, phone, and on their Social Media page, including ME, and others of 20+ years. I will also need a signed copy from CEO and VP, and a promise that they won't scam consumers like advertising fake promotions so that consumers can buy their products. And for compensation of waiting for this long, a 12-box case of 2013 MLB Triple Threads and 12-box case of 2013 MLB Museum Collection, so that I won't have to file another complaint. Also need 24/7 Customer Service, whether it's by email, phone, or Social Media.

Business

Response:

This complaint is unfortunately without merit, and the demands are outlandishly high.

Review: In June 2015, I acquired a "redemption card" for a Jonathan Schoop Silhouette Batter Logo Patch Autograph baseball card from the product "2014 Topps Five Star Baseball". The redemption card comes with a code to enter on the Topps website, and then they will send you the card. I entered the redemption code the same month (June 2015). After several months of hearing nothing concerning the product, I contacted Topps who told me the card was "out for signing" and should be completed by 11/*/2015. November [redacted] came and went, and I contact Topps two more times with no response. I again contacted Topps a few weeks ago who told me the card was still "out for signing" and they had no idea if or when the card would be completed. This same player has had autographed cards released in the mean time. I acquired this redemption card because I believed I would be receiving the Jonathan Schoop Silhouette Batter Logo Patch Autograph baseball card in a somewhat timely manner. Now that we are at the 8 month mark with no estimate of completion (for a card released in a 2014 product, nearly two years ago), I am not sure what to do. I would like the card that I am entitled to. I do not want a "replacement card" as this is not what I intended to acquire. Advertising a card as part of your product when you seemingly have no intention of ever producing it comes off as a sort of false advertisement. I can provide the redemption code if neccessary but have not included it since it says not to include account numberDesired Settlement: I would like Topps to produce this card for me, or let me know a firm date that this card will be sent to me by.

Business

Response:

The consumer was given proper information, the card went out for signing to the player. At this time, Topps has not received the card back. Due to the length of time, Topps is happy to offer a substitution of equal current market value to the consumer. If the consumer would like to complete a substitution our customer service department would be happy to help. [redacted] or ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This is exactly the same response I have received every time now for almost a year. It's apparently "been out for signing" for over six months now. The only replacement I would accept would be a 2013 Bowman Chrome Manny Machado Red Refractor Auto /5. Otherwise, I would like a more concrete answer of when I will receive my Jonathan Schoop card. 2 months? 6 months? 1 year? 3 years? I know some people have waited several years to receive their redemptions from Topps. I am concerned that if I were to agree to a replacement, we would be very far apart on the valuation and as such I am not willing to accept a replacement other than the previously mentioned Manny Machado card. I would like a better estimate since Topps hasn't been able to provide me any information on this card in the last 8 months. It seems strange a card intended for a 2014 product isn't ready for a customer by 2016, two years later. Please provide a more firm date for the completion of this card. Thank you.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I will continue to wait for the card to be completed, and then will close this complaint once I have received it. Now that Spring Training has started for the Orioles, I am assuming it will continue to be a very lengthy wait. I will continue to wait as long as it takes, but I hope that it does not end up like many of the other Topps redemption horror stories where it takes 2-3 years for the card to actually be produced. I just want the card that I redeemed, hopefully this year. Thanks.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Consumer does not want a substitute and will continue to wait. Claim can be closed.

Review: I have spent over $1,500 in the last 2-3 years on Topps Baseball & Football Cards (Either in packs, Blaster Boxes, Hanger Boxes, Full Hobby Boxes, Etc...) I have been noticing that all boxes are tampered with that you buy @ Walmart, Target, Rite-Aid, Etc.... The packs are so beat-up from people searching them, anything in there is useless because of damage but there's never anything, of value, in there b/c there all being taken out by the DISTRIBUTORS!!! I have tried to bring this to there attention by Video-Taping 6 or 7 Different Boxes being opened, all bought from different locations and in every one of them you can clearly see where they have been opened then re-sealed and just about every card is damaged...remember these are SEALED BOXES with SEALED PACKS inside so how do they get damaged?? I've been shorted MANY different kinds of cards, they wont replace or refund my money for all the damaged ones (80%-85%), they won't even answer the phone or return my E-Mail's!! I have Video Tape's proving there products are tampered with and they won't even contact me back!! I have all the cards, empty packs, empty boxes, receipts, etc.. I have been a faithful customer since I was 8 yrs old, 1989, buying over 100,000 cards with their logo on it & never had a problem until the last few years!! I Video Tapped a Box last night because it was so obvious that it had been opened then re-sealed and inside were REALLY DAMAGED cards yet they just don't care!! Hard 2 believe considering how many cards I have bought from them!! Even the local Hobby Shops are searching their boxes because they know Topps won't even answer a complaint let alone say anything to them about it!! These Distributors, Shop owners, Store Managers are getting rich on Ebay while the average [redacted] is getting absolute Damaged Junk!!! Not quite fair & ILLEGAL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I just attached the latest Blaster Box I opened in front of the camera so they could see these are being completely emptied out of anything worth real money & what remains is just damaged junk!!! I have lots more if needed I will gladly post every single one of them!!!! There are pictures of the box before opening it so u can see the singe marks holding the "SEAL" together, the dis-colorization of the "SEAL" the dented dinged & crushed box underneath a seal that has no signs of tears, Etc... You can see on the top of this one how bad it really is.......the seal runs crooked then comes back up 2 meet the seal on the other side!! It really is a JOKE!! Then I have the Video of the packs being opened where I received one of the worst cards I've ever gotten!!! This thing is TOTALLY DESTROYED!! It looks like someone just started pounding on it with a hammer & this was the "PATCH" card that sells these boxes!! There was a few good cards in this one but they were so damaged that they are worthless!!! What's kinda funny is how there are damaged cards with perfect ones in front & back of it!! How could that happen??? These are sealed packs inside of a sealed box that has something to keep them in place so nothing gets damaged!! It's always a good card that's destroyed with a perfect common on top and/or bottom of it!! I'm only filling this because they won't even acknowledge this is going on and people like me are out A LOT OF MONEY!!![redacted]It won't let me load the video's so I just put a few pics up 4 now!![redacted]Desired Settlement: I would have been fine with them just replacing the really damaged ones and replacing anything missing but they won't do it!!! What else can I do?? I have GARBAGE BAGS FULL of receipts, packs, boxes, blaster Boxes, hanger boxes, etc.... and I have ALL cards that came from them. I'll gladly send them all back for a refund!! I know if I own a business and say it has something in it and it doesn't, I'm gonna b in trouble!! They just don't care!!!!

Business

Response:

Firstly, we would like to address our sympathy for this issue. Pack-searching and tampering retail stores has become somewhat of an epidemic, and one that we are constantly trying to police and prevent. However, once our product ships to the retailers, there is little we can do to stop this unfortunate kind of criminality. The accusation that this occurs at our distributors is unjust and without merit, as shipping is overseen directly, and distributor accounts would be suspended if product was tampered with. Buyers at retail stores have proven to be quite good at opening product, taking what is inside, and re-sealing the boxes and packs. A retail store that does not normally accept returns would be none the wiser to a box that appears sealed being returned.

Review: I have emailed Topps about 2 of their games (Huddle and Star Wars card trader). I got a few responses and they said, that my account was banned. So I told them if I didn't get a full refund of all purchases or my account back. After that I stopped getting emails and stopped getting responses from them. I need help dealing with this issue. Will y'all be able to help?Desired Settlement: Full refund on all purchases or my account back. (I'd prefer my account back).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On May [redacted] 2014 I entered a redemption code for an autographed card of Xander Bogaerts, the turn around time is estimated at around 15 business weeks. As you can tell it has been well over the 15 business weeks. During this extra time that has elapsed this particular players card value has dropped considerably. I requested a replacement card for the value of the card that I was suppose to receive in 15 weeks time this is the response I received from Topps:

Hi [redacted],

Thank you for contacting Topps Consumer Relations for a status on your pending redemption.

Topps diligently works daily to complete all redemptions issued to the market. There could be a variety of reasons why a redemption is not completed in the estimated time period. According to our records currently you have one pending redemption card.

The following is Topps policy for substituting your redemption for another card:

- Must be more than 15 weeks since submission of the redemption

- A random replacement will be selected of equal market value of the original card

- Substitution will be for the same sport

- No guarantee of specific player, product, or year can be given

If you would like to proceed with a replacement card, please confirm the information below:

Original Card:Museum Collection Auto Silver Frame of Xander Bogaerts

Substitution Card (optional): You may suggest 1-2 players/teams of interest. However no guarantee can be given.

Mailing Information:

[redacted] Once we receive confirmation that the information above is correct, your order will be submitted for processing.

I responded with this:

When I received this redemption I knew what I was suppose to get. I want to know what Topps is offering.

On Facebook there have been several people who have accepted the replacement (often noted as bait n switch) cards and the same options were offered to them, they have received UNKNOWN players. I am insisting on a definitive card replacement before I accept the offer

This response is UNACCEPTABLE:

Hi [redacted],

Thank you for contacting Topps Consumer Relations for a status on your pending redemption.

Topps diligently works daily to complete all redemptions issued to the market. There could be a variety of reasons why a redemption is not completed in the estimated time period. According to our records currently you have one pending redemption card.

The following is Topps policy for substituting your redemption for another card:

- Must be more than 15 weeks since submission of the redemption

- A random replacement will be selected of equal market value of the original card

- Substitution will be for the same sport

- No guarantee of specific player, product, or year can be given

If you would like to proceed with a replacement card, please confirm the information below:

Original Card:Museum Collection Auto Silver Frame of Xander Bogaerts

Substitution Card (optional): You may suggest 1-2 players/teams of interest. However no guarantee can be given.

I also sent this later that night:

Since there is no known value of this card may I ask how you will determine the value of this card? The closest value on this card would be the following sold item on [redacted]; [redacted] Topps responded with this:

Hi [redacted],

The card on this link is a graded card and different product. This players cards are not selling for a lot. Management will place a value using a number of factors. Once I have value approval from management I will let you know. A random replacement will be selected of equal market value of the original card and no guarantee of specific player, product, or year can be given. If you wish you may continue to wait for your original card.

Thank you,

Since this last letter from Topps they have quit responding. According to a different consumer website I need to stay in Contact with Topps every 7 days if I don't they can assume they can send a replacement of their choice. I have a list of 100 people who have been waiting for over a year for some of the cards to be sent out some are over three years old and still pending. According to US laws they need to at least have a reasonable amount of the product on hand to fulfill the demand or anticipation of the requests they may receive. Topps does not do this.Desired Settlement: I feel that Topps should be suspended from making any sales of any product until they get the promised cards to the collectors that have been waiting for 10 Business weeks or longer. Topps needs to send me out at the cash value the card was at 15 Business weeks after I submitted my claim. The cash sale value of my card was at $225.00 (CASH SOLD VALUE)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Good morning [redacted],Thank you for your reply, I have received approval to sub your original card (Museum Collection Auto Silver Frame of Xander Bogaerts) with a (Miguel Cabrera 2013/25 Tier One Autograph). However, we will not be able to complete this transaction until you have close your Revdex.com complaint satisfactory and provide us with written documentation.Once we receive confirmation of your Revdex.com claim being close , we will submit your replacement. Best,[redacted]

Sincerely,

Review: I purchaed 2 different "Redemption" baseball cards over a year ago online. Topps is supposed to fulfill these redemption cards with the player and specific baseball card listed on the front. I spend $50.00 on one and $100.00 on the second one. First one: Robinson Cano Topps Tribute Blue Parallel autograph serial #'d /50 and the second was Brett Gardner Buyback Autograph. These cards stayed pending in my "online portfolio" for over a year. After calling multiple times inquiring when these cards would be shipped, I received a package in the mail from Topps. Inside were 2 baseball cards, a Dustin Pedroia autographed baseball card serial numbered /35 and some player named Avasail Garcia. I also received a letter stating these were my replacement cards for the 2 I had pending which keep in mind, I spent $150.00 on. The Dustin Pedroia card is supposed to replace the Robinson Cano and I guess when it comes to "book value" the price is similar so they just sent me whatever they wanted to (bait & switch #1). Then for the $100.00 Brett Gardner card, I was sent this Avasail Garcia bowman chrome autographed card (bait & switch #2) which is readily available online for around $6-9.00 range. You can imagine my disappointment. After calling Topps multiple times and talking to multiple people, nobody is willing to help me. So bottom line is, the company is hooking us, the consumer with these high priced, high value redemption cards, then replacing the high priced players with no name low end players. Its unfair to the consumer and unethical to continuously pull the bait and switch technique on us. I don't like losing money and I feel like this company tries to trick people into spending their money on items they will never seeDesired Settlement: I'd like these 2 cards replaced with the ones on the redemption cards that I spent my hard earned money on. If they are not available, replace them with similar cards of the same players at least. I don't want to hear "our inventory is low". Make it right.

P.S. I called again today and the way they tried to make it right was to offer to send me another card of little/no value. I declined and asked to speak to a supervisor. Of course they were all busy so the guy I spoke to said he'd give my info to them and have them contact me. And just like I expected, NOBODY CALLED.

Business

Response:

When a consumer requests a substitute for a redemption card(s) they do not want to wait for any longer, it is based on current market value, NOT what the consumer purchased the item for.

As stated on our packaging, "Topps does not, in any manner, make any representations as to whether ist cards will attain any future value".

At the time the request for the substitute was made, the cards were listed on Beckett with a $50 and $40 value. The sub cards are booked at this value as well.

Review: I have been dealing with Topps Cards and their redemption services for the past year now and have had many problems. The reason I come to the Revdex.com today is because after the mandatory wait period for a replacement card of 4 months from the date of the redemption being received (today being 9 months). Topps tells me today that they have no cards of equal value in stock. Normally not a big deal, but this card happens to be worth more than 500 dollars. They are basically holding my money without any intent on holding up their end of the deal.Desired Settlement: I want the Topps Card Company to reimburse me the equivalent value in a single card or money.

Business

Response:

Can we please have the specific card this complaint refers to?

Review: I was charged $2698.95 for a product and never received it. According to the tracking number provided by Topps it was delivered to New Jersey. I have tried to contact a representative for the past 9+ days with no return phone call or follow-up to resolve this issue. I have called every number I can find. All I get is a voicemail.Desired Settlement: I would like to receive the product I paid for.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Topps Company is running a Illegal Gambling operation on a App called Topps Bunt, Topps Huddle and Topps Kick. They are overcharging for Coins and the odds to get Cards are a lie.

Also they Suspend and Ban users for not doing anyhting because there are Scammers on the site with 10-20 Acocunts and if you don't pay or give them cards they will get together and report you multiple time.

My account is Banned now because a Scammer posted and said the Military is filled with Is and Murderes. I said something to him and Reported him. He then sent me a offer on one of his dummy accounts stating if I didn't give him cards he would report me on all his accounts. Now my acocunt is banned.

I have spent over $500 on this game and not they have all my cards locked up and my Acocunt id banned.Desired Settlement: I would like all money spent on the game returned.

Business

Response:

This complaint has been given to the head of our apps division for review. Once we have investigated this and have a resolution we will advise.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My Account name is [redacted] user that was insulting the United States Military was [redacted]Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I guess Topps is a company that does not support the Military and its Veterans They allow someone to bash the Military and nothing happens to him. But I get banned.I would like a full refund of every dollar I have ever spent on the game

Sincerely,

Business

Response:

I was informed the consumer was banned due to his actions in this matter. Topps ban will remain in effect.

Review: I bought a good sized box of cards a few weeks ago for my younger brother, but upon opening them he found that most of the cards were either poorly printed or damaged in comparison to some of the other cards he already had. I've contacted their customer service several times both through email and by phone, but they've failed to answer me every time.Desired Settlement: Replacement

Business

Response:

We are sorry to hear that your recent purchase of a Topps product was missing guaranteed items. Please note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items with their submission: 1. Missing Hit/Damage Claim Form 2. A letter of explanation 3. A copy of sales receipt 4. The UPC code (bar code) from the Main box (with an X drawn though the bar code with date written) or pack wrapper(s) 5. Date Code, if a full box or case was purchased (This is an alphanumeric code that can be found above your barcode or printed inside of your box)

Review: just bought a box of cards and the cards were damaged and had printing issues and you were missing your hit. Say that you called in multiple times and emailed but their customer service never responded.Desired Settlement: Well I would like an new box of cards, such a good company; yeah, and it's pretty devastating that I don't have enough money to buy a new box even though you sent me a ruined one, I was just wondering since my box had issues & I have no money left that it would be fair if you resent me an new box, please.

Business

Response:

We are sorry to hear that your recent purchase of a Topps product contained damaged cards. The Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies last. Topps will send a replacement of similar value (same card not guaranteed).A request must be accompanied by the following five items: (1) Missing Hit/Damage Claim Form, (2) a letter of explanation, (3) copy of receipt from the store in which you purchased the cards, (4) pack wrappers and (5) proof of purchase (UPC code found on the bottom of the box) sent to the following address:The Topps Company, Inc.[redacted]

[redacted]ATTN: Consumer RelationsTopps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxes. Please note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mail. Replacements for eligible cards will be shipped within 2 to 4 weeks of receipt. Any ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer.We will then review your issue and begin taking steps toward rectifying it, please allow 2-4 weeks for delivery. We hope this information is helpful to you. As always, please do not hesitate to contact our Customer Service team (By phone: ###-###-####, or by [redacted]) if you ever have any other questions, comments or suggestions. A customer service representative will be available to assist you between the hours of 9:00am - 4:00pm (EST), Monday through Friday.Thank you once again for taking the time to write. We appreciate your interest in Topps and hope you continue to enjoy our products. Sincerely, Consumer RelationsThe Topps Company, Inc.

Review: 2013 Topps Pro Debut product was purchased in July of 2013 and 2 cardboard redemptions for "Full Item Redemption" were found. These items were advertised by Topps as "Items From Minor League Games" on their sell sheet advertisements. See page 4 of link: [redacted] After redeeming both redemptions on the topps.com/redemptions website and waiting almost an entire year on June **,2014 I finally received two 4" x 3" paper magnets of team logos that were apparently used in the 2nd round of the 2013 mlb draft. I was told on numerous occasions by Topps customer service staff (after monthly phone calls looking for status on these redemptions) that these items would either be a "game-used" minor league jersey or "game-used" minor league hat. Also based on Topps Company's own advertisements these items should have been used during a minor league GAME, not a casual event that has nothing to do with an actual game. The value of these redemptions is between $100-$150 each and these magnets are valued at less than $10.00. I believe this to be false advertising on the part of the Topps Company and a blatant bait and switch to avoid giving anything of fair value. I was also told by [redacted], one of Topps Company's customer service representatives, that most collectors received game-used jerseys or hats for their redemptions. To be given something of much less value and importance than other people who presented the exact same redemption can be considered a lottery as well, which is illegal. I received a call from [redacted], who stated he is a customer service supervisor, on Tuesday June [redacted] stating he would not consider this matter anymore and I would not be compensated fairly.Desired Settlement: I want the Topps Company to send me what I am owed based on their advertising: two game used jerseys or hats from minor league games or an item worth the value of the two redemptions combined.

Business

Response:

Please see our other official solicitation for this particular product, attached. As you can see, our solicitations of products are subject to change. If a particular subset or item must be changed for any reason, we make the necessary change before product begins to ship. On [redacted]'s redemption card, it clearly stated that he was due to receive a "Full Item Redemption", rather than a card. The text on the card which guaranteed him a full-sized item was honored with the item from the MLB draft.

We can happily send [redacted] a box of product for his dissatisfaction, but cannot send a jersey or hat, based on the information provided above.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

If the product was "subject to change" why were some collectors given the game-used items promised while I did not? What determined that my redemption was worth an item of much less value than someone else's? That is a lottery. Nobody including myself was notified in advance that the item would differ greatly from what was promised, especially since it took 11 months to receive anything. By your definition a "full item" could have also been a roll of unused toilet paper from your office.

The fair value of the (2) redemptions is $300. I will accept product up to $300 in retail value to replace the redemptions. One box of the product you originally offered costs $55 each. I will also happily send these magnets back to your office.

Examples of other collectors who received game used items for these same redemptions and the value:

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The [redacted] link [redacted] provided is a completed auction for a jersey, hat, etc. His full-sized item received was not one of these. [redacted]'s items were magnets used at the MLB Draft.

At no point in the solicitation of the product or afterwards did we guarantee or affirm that customers would be getting the same type of full-sized item.

We do apologize that [redacted] is dissatisfied, and would happily send him a complimentary box of product for this if he so chooses.

Thank you.

Review: Open a box o 2013 bowman chrome baseball. Opened all the packs to find out that there was no auto in the box. Even though the box clearly states it.

I opened a complaint almost 3 months ago. Topps said they would ship me the missing auto. Still haven't been contactedDesired Settlement: I would like either a box of value(box was $60) or a card of equal value.

Business

Response:

Please use the link below to obtain proper instrucations and form for missing hits:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I would like a true response and outcome

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Per the original response, the link offered full instructions to obtain any missing guarantee hit. We are sorry to hear that your recent purchase of a Topps product was missing guaranteed items. Please note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items with their submission: 1. Missing Hit/Damage Claim Form 2. A letter of explanation 3. A copy of sales receipt 4. The UPC code (bar code) from the Main box (with an X drawn though the bar code with date written) or pack wrapper(s) 5. Date Code, if a full box or case was purchased (This is an alphanumeric code that can be found above your barcode or printed inside of your box) This should be sent to: The Topps Company, Inc. ATTN: Consumer Relations [redacted]

[redacted] ATTN: Consumer Relations We will then review your issue and begin taking steps toward rectifying it, please allow 2-4 weeks for delivery. As always, please do not hesitate to contact our Customer Service team (By phone: ###-###-####, or by Email: [redacted]). A customer service representative will be available to assist you between the hours of 9:00am - 4:00pm (EST), Monday through Friday. Sincerely, Consumer Relations The Topps Company, Inc.

Review: Etopps has basically closed up shop and there is no way to get the cards that are held in my account, delivered to me. I would simply like the cards that I have purchased delivered to me in full. Thank you.Desired Settlement: Have the cards that I own, have purchased, delivered to me in full without having to pay an exorbitant amount in shipping fees.

Business

Response:

We would like to address the current shipping rates for this program. E-Topps are physical cards housed in a digital portfolio. User portfolios can often reach totals of 1,000 cards or more (this is true for [redacted]'s account), and each portfolio is unique to each user. This requires each individual card be hand-pulled, wiped down, slabbed (encased) and packed for shipment. This specific handling process accounts for the large majority of the total rates.

If [redacted] would prefer her cards not be slabbed (they will still be packed with care and up to QA shipping guidelines so as to prevent any damage during shipment) there will be a reduced fee for taking delivery of the portfolio.

Please let us know if the preference is slabbed, or not slabbed, and we will try our very best to work out an amicable resolution to this matter.

Thank you.

Review: Hello,

As you may have dealt with before, the company Topps is using a Bait and Switch method of business when it comes to their redemptions. Last year in November, I received a topps redemption which promises me the following card: Five Star Sig't Book Gold Par'l of Steve J[redacted]. However, I have waited over a year and the status on the card is still pending. Topps does not actually have the card, and only offers, cheaper crappier substitutions when people complain.Desired Settlement: I would like one of the following to occur:

1) Topps gives me the card they legally promised to give me.

2) They refund me the several hundred dollars I spent on the box I received the redemption in.

3) They send me a new box, which will hopefully not have a redemption in it.

The box does not have many cards, and the best guaranteed card is the one I got a redemption for. This is why a full refund is an appropriate solution.

Business

Response:

We try our best to have the cards completed but there might be circumstance that prevents the card being completed in the proper time frame. At this time, all we can offer the consumer a substitution for current market value. The following is Topps policy for substituting your redemption for another card: Must be more than 15 weeks since submission of the redemption A random replacement will be selected of current equal market value of the original card Substitution will be for the same sport No guarantee of specific player, product, or year can be given The consumer has the option to continue waiting for the card or work with the Customer Service department on a substitute.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[The business is using their typical bait and switch approach which is ILLEGAL. They say they are offering a card with the same value, but it is always less valuable than the card they orginally promise. Also it is always a worse type of card. It is illegal for them to use bait and switch, and they do it all the time. I want the card they promised which has a player from my favorite team, not a substitute. It has been 60 weeks since I claimed it. I want my card, or a full refund. I will not take some crappier substitute and join the statistic of people they ripped off illegally. If they don't want to give refunds, then they should not promise cards that they don't have.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

once a tracking # is available we will advise.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,