The Topps Company Inc.

Review: I received a redemption card 2 years ago from a Topps Five Star baseball box. The card was from the year 2012 and was opened in February of 2013. This card was an 8 card autograph booklet that consists of Tony Gwynn, Frank Robinson, Ken Griffey Jr, Reggie Jackson, Hank Aaron, Willie Mays, Ricky Henderson, and Billy Williams. I have called Topps several times and have either been told to wait, left messages with no response back, or was transferred to another line where there was no pick up. I was even hung up on once. The last response I received, I was told that there was only two signatures needed to complete the card. I asked if he knew who was left and he stated," I have no idea, you should just wait it out." After this conversation, I received an email stating that I have contacted the company. It has been several months since that and I'm tired of not getting any answers. I would like this problem resolved as quick as possible. I would like to know if Tony Gwynn, who recently passed, has already signed this card, or what is Topps going to do if he hasn't.Desired Settlement: I would like the delivery of this card with all 8 signatures on it. If that is not possible,I would like a phone call and discuss what can be done for compensation of that card.

Business

Response:

Topps is happy to substitute the card due to [redacted]. To complete the substitution, [redacted] can email [redacted] or call ###-###-####. We will work with [redacted] to find a suitable equal current market value replacement.

Review: On December [redacted] I went to a local hobby store to purchase a box of basketball trading cards. I bought a box of 2006 topps triple threads for $175 dollars. The reason I purchased this box is because the outside of the box clearly states "Every display box contains One autograph Relic card." When I opened this box I received a piece of cardboard that said " congratulations you are due to receive a certified Combo autograph Gold parallel card of wade morrison and anthony. This redemption is meant to send in and redeem the card stated. The only problem is it says expired in 2009. I sent topps a long email to tell them the issue I was facing only to receive a two sentence email that says we dont redeem expired redemption and we no longer make basketball cards. Unhappy with the email I made a phone call. I told them the issue on hand, I was told with a giggle they cant do anything about it. All they can do is send me a "care package" which is basically advertisement of there new product which can be purchased at any store for about 12 bucks. I told the gentleman that if I purchased this book before 2009 and failed to send it in I would 100% understand there stand of not sending a card or replacement, but I just bought this box on saturday(which I have the box and recite as proof). He then told me its not there problem, but I beg to differ cause this box was bought at a topps certified dealership. If they are telling there customers they are expecting a certain item how can that not be there problem? He said its old product and refused to give me a replacement since they no longer carry that card. I also told him that topps competition (panni america, upper deck) replaces an expired redemption since they too advertise the same information. He then got very rude and told me, "Then next time buy from them!" I asked for his name and he simply just hung up the phone. This to me is like going to the store to buy a microwave, opening the box and getting a toaster. When you tell the microwave company you didnt get what you payed for they simply tell you oh well we make toasters now. That whats going on here. I told them I would be more then happy to receive a replacement card of another sport with 3 autographs like the card I was suppose to get of equal value ( on ebay card sells for 132.00 book value is much more) They just want to send me packs of cards with no a value of $12 dollars.Desired Settlement: I want them to give me a card of equal value since they dont have that card in stock anymore. Since this card is a rare pull I will not except anything less then the value of the card as a replacement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

From: [redacted] [mailto:[redacted]]

Sent: Thursday, December **, 2013 1:03 PM

To: Complaints

Subject: Re: You have a new message from the New York Revdex.com. Complaint # [redacted]

The issue has been resolved by topps thank you

Sent from my iPhone

Review: Topps has an online site known as [redacted] where you can purchase sports trading cards. Back in 2003 Topps ran a contest on their site for their consumers based on their portfolio of purchased baseball cards during the 2003 calendar year. I fortunately was the winner of their contest and won a full set of 2003 eTopps baseball cards. However, to receive the set, Topps required I pay the shipping and handling cost of the prize. The cards have been sitting in my eTopps portfolio since. When trying to request delivery today through [redacted] the shipping and handling cost of 116 cards totalled $214.00. I called their customer support team to see if there was any way Topps could reduce the cost or even cover the full cost because it was a prize, I was told no. The shipping and handling costs of eTopps are astronomical and not the true cost of delivering trading cards. The handling costs are unreasonable and inflated.Desired Settlement: I had originally called to Topps to request a reduction in the cost of shipping, but since the Topps representative was not willing to work with me, I am requesting Topps fulfill delivery of their prize at their expense.

Business

Response:

As [redacted]'s prize was awarded well-before the current shipping rates, we will happily make an exception to this shipment.

Review: I purchased some packs of Topps 2012 baseball cards and was lucky enough to pull a redemption card. The card was for [redacted] and [redacted] Timeless Talent Duel Relic card. I redeemed it online back in August of 2012 and was told it would take 8 weeks. Well it has been over a year and during that time I have contact them numerous times and they have replied with they are backlogged. They even used Hurricane Sandy as an excuse. You can`t get through with telephone, an automated message will tell you you are the 10th caller with a 20 minute wait and a couple of minutes later it will tell you that you are the 30th caller with an hour wait, common, who are the fooling. My redemption card expires at midnight of January**, 2013 and my time is running outDesired Settlement: I want them to honor their redemption card. It is very hard to be lucky enouigh to pull a card like this and there is no reason for a company the size of Topps not to honor an agreement. I would like to recieve my card before the redemption expires.

Business

Response:

Thank you for taking the time to write with your question, and please accept our apologies for the extensive delays you have encountered while using our redemption service. The expiration date referred to in this complaint is a date for the scratch-off code itself. It in no way means the customer loses the rights to this card.

Review: I redeemed a 2013 Topps Finest Jumbo Auto 1993 All-Star Box Topper of Mike Trout #ed to 5 (redemption code - [redacted]). I called about the status of this card back in Nov 2014 and I was told that the card was damaged and would need to be replaced and I was given a value of $250 for the card.

I would not like to receive a replacement, but I have provided an invoice for the redemption where I paid $1,050 and the value was completely off base. Recently I contacted Topps customer service representatives and they have stated that the card has not been made and it doesn't appear that this card is going to be made anytime soon.

Mike Trout is a company spokesperson for Topps and signs cards for every product that they have and specific to Topps Finest product he has had the following autographs since 2013.

2014 Topps Finest Baseball

Finest Competitors Autographs Set Checklist - FC-MT Mike Trout, Angels

2015 Topps Finest Baseball

Finest Autographs Set Checklist - FA-MTT Mike Trout - Los Angeles Angels [redacted]Desired Settlement: I would like the card to be made and I am perfectly fine with accepting the card and a sticker autograph to be placed onto the card. Other cards from the set contain a sticker autograph and it does not matter to me whether it is sticker or on card autograph.

Business

Response:

Topps policy for substitution values are based on current fair market value, at the time a request is made for the substitution. We are not able to use a transaction from when the item was purchased by the consumer to apply the value for these cards, as the values are not current. If a specific card has no current sales, we review other cards from the same players which recently sold. This allows us to see the current market value of the player based on similar cards.The card due to the consumer was damaged and is being remade. The consumer can continue to wait for the card or have a substitution of the card for current market value.For a substitution, please contact Customer Service, ###-###-#### or [redacted].

Review: I purchased , on a limited budget, my one box per series that I can barely afford but my love for BASEBALL and sharing the finding of Autographs with my dad is priceless.. We after working over $95 I DIDNT HAVE , to have one auto and two relics in a box of 2015 Topps BASEBALL Update Series Jumbo Hobby.. The box was purchased from a small shop Platinum BASEBALL CARDS([redacted]) by my home in white Haven.. I simply want the autograph that was not included in my box, the one real relic and oneanufactyred relic were in this box BUT NOT A SINGLE AUTOGRAPH!! I DO NOT HAVE A PRINTER TO PRINT YOUR FORM, DO NOT DRIVE, NOR SHOULD I NEED TO TO GET SOMETHING I PAID FOR.. I NEED HELP WITH THIS AS I CANR AFFORD TO MAIL AND SEND ALL KIND SOF STUFF TO GET AN ITEM I PAID FOR ..I HAVE NO ISSUE EMAILING COPIES OF ANY OF THIS INFORMATION OR SENDING IN SOMETHING YOU SEND ME FIRST, BUT THIS IS HARDLY HOW ONE SHOULD TAKE CARE OF A VALUED POOR DSABLED CUSTOMER LIKE ME..SOMWONE HWLP ME GWT WHAT I PAID FOR ...Desired Settlement: I wish to 1) have the autograph I am owed from update series sent to me at the expense of those to whom I paid for this in the first place (Topps) 2) a call from a manager at Topps to discuss this process and how someone like me can get the help we need without filling GRIEVANCES

Business

Response:

We are sorry to hear that your recent purchase of a Topps product was missing guaranteed items. Please note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items with their submission: 1. Missing Hit/Damage Claim Form2. A letter of explanation3. A copy of sales receipt4. The UPC code (bar code) from the Main box (with an X drawn though the bar code with date written) or pack wrapper(s)5. Date Code, if a full box or case was purchased (This is an alphanumeric code that can be found above your barcode or printed inside of your box)This should be sent to:[redacted]

[redacted]If you are not able to print the claim form, please complete the remaining items and mail them to Topps.We will then review your issue and begin taking steps toward rectifying it, please allow 2-4 weeks for delivery. There are no exceptions to this policy. Regards,CS Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1) the product guaranteed a certain item2) the is no free of no cost way to receive the item I ALREADY PAID FOR, and authorized sales locations will not accept exchanges or refunds therefore Topps MUST PROVODE ME WITH WHAT I PAID FOR AND AT NO TIME SHOULD I HAVE TO PAY MORE TO GET SOMETHING DUE TO ME.. I WILL NOT PAY THIS FRAUDULENT COMPANY ANOTHER PENNY UNTIL I GET WHAT IS DUE..IF THEY CANT DO THIS I WILL FILE THEFT AND FRAUD CHARGES AS WELL.. IM SICK OF THIS MONOPOLIZED COMPANY REALIZING THE MLB WILL NOT ALLOW ANYONE ELSE TO PRINT THIER LOGOS THEREFORW THEY DONT CARE WHO THEY SCREW OR RIP OFF.. THIS NEEDS TO BE RESOLVED AT TOPPS EXPENSE.. IF THEY NEED ALL THAT STUFF TO PROOVE THAT THEY DIDNT DO THIER JOB OR PROVIDE THE AUTPGRAPH WELL FINE BUT THEY NEED TO SEMNDME THE SELF ADDRESSED STAMPED ENVELOPE AS A LEGITIMATE COMPANY THAT RIPPED OFF A CUSTOMER SHOULD... THIS IS A JOKE AND IM FRANKLY SHOCKED THE B.B.B. EVEN ALLOWED THIS AS A RESPONSE..I WANT WHAT I PAID FOR, AND SHOULD INCUR ADDITIONAL EXPENSE TO PROVE THIER FAULT...FIX THIS FRAUDS...

I PAID FULL PRICE, HAVE PROOF, AND DEMAND THAT I GET WHAT I PAID FOR WITHOUT ANY FURTHER EXPENSE..I HAVE PROVIDED IMAGes Why do I need to spend $5 to mail this all in at further cost to me to fix YOUR MISTAKE ..NOT HAPPENING ..I GET A REFUND OR MY AUTOGRAPHED CARD OR ITS THEFT..BOTTOM LINE

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Topps is asking for the consumer to observe our policy to be able to obtain the item he is claiming was not inserted into his product.We are asking for a short note advising name, address, and phone #, along with a short message (1-2 sentences) advising what the situation is. Included with this note, we ask for proof of purchase. All of these items can be places in a small envelope and mailed.If this cannot be done, we are not able to do anything.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:we demand the business stop passing the buck, take responsibility for THIER failures as a company and not cost the consumer another cent to get what is due, and paid for now months ago .. Heck the next years product releases Wed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 09/**/15 I submitted a redemption card via online with Topps. The card was for a 2013 Museum Collection Momentous Material Jumbo Relic Autograph of Ozzie Smith MMJAR-OS1. On 10/**/15 I called Topps via their Customer Service number and spoke to Minerva in regards to the card. She stated even though the card/redemption was made in 2013 the card was NOT made (2 years later). I asked her if I could request a replacement and she told me I had to call back when 3 months since the date the card was entered into the system. I said if the card was not made, why do I have to wait 3 months for replacement? I was told that was their policy. So after 2 years of not being able to produce the card, Topps made me wait another two months. On 11/**/15 I spoke to Michael and he said I would have to wait till after 12/**/15 to request a replacement. On 01/**/16 I spoke to Eric and again was told the card was not made, and that Topps had NO intention of producing the card. I could now request a replacement. I agreed to start the process and was told I would hear back from Topps in a few days with the details of a replacement offer. On 01/*/16 I received an email from Eric from Topps stating that the replacement value of the card was $35 as well as "Once your agreement is sent, we will select a substitution card of equal-value, reflecting an athlete of the same sport. We unfortunately cannot guarantee any specific player, team, product or variation requests, though we certainly do try our best." I responded to the email stating I absolutely do not agree to the replacement! A Hall Of Famer autograph, patch, numbered /10, in a high end product that was a case hit???

This card is from 2013 and Topps has failed to produce it in 2.5+ years is unacceptable. In fact that valuation and Topps disregard to the replacement is far off, I am disgusted! I would like a supervisor to review the redemption again and call me in regards. I have worked many times with Topps to accept replacements (which in itself is unacceptable) and some have been good some bad but I never complained. I don't ask for the world but this is not even close. I would like to address this as soon and amicably as possible. If I don't hear back from

someone in the next few days I will assume its a mute point and will follow up with the Revdex.com. " On 01/**/16 I received an email from Eric at Topps " I sent your response to management; the price was reviewed to $60 by management. Please let us know if you would like to proceed with the replacement value at $60 or wait for the card." I responded "I appreciate your quick response. I will agree to a replacement for a 2015 Dynasty Mets player of Topps' choice (Piazza, Harvey, Wright, Degrom, Matz, Syndergaard, or Henderson) I believe a case hit, in a high end product, of an autographed patch of a Hall Of Famer numbered to 10 is fair compensation. This card is from 2013 and should be valued at release, not when Topps decides the card will not be made and you will replace it. If I buy a brand new car and the dealer doesn't deliver it for 3 years what is the value??? If this is a problem and management does not believe that it is fair, please get back to me ASAP. " On 01/**/16 I received an email from Eric at Topps stating "Per management our replacement policy guarantees a substitution card of equal-value, reflecting an athlete of the same sport. We unfortunately cannot guarantee any specific player, team, product or variation requests. We can only guarantee you another random baseball card valued at $60." I responded "I'm sorry but that is not acceptable. I'm not buying a pack and getting a random card. I have a redemption that Topps produced and promised to secure (sell sheet & checklist). I gave Topps the out by choosing numerous Mets players I would accept.

I wreck my car and the insurance company says they'll replace my car not with the car I wrecked, but a car with an equal value??? Again if this is not possible, please respond and let me know so I can follow up with a different venue." I again sent emails to Eric at Topps on 01/**/16 and 02/**/16 and received no response. I have to assume Topps is no longer communicating with me. Topps has a history of producing Redemption cards in their products many of which are high dollar cards that are the main chase cards (and selling point) for the product. Many of these cards that the product was sold and based on never get made and customers are stuck with replacements they neither want or have any value of what the original was. What if I went to a bank and borrowed money for years and when they wanted their money back I tell them Ill pay you 1/10th of what I borrowed and Ill give it back to you in apples? Absolutely unacceptable! I have been very patient and have spent many hours of my time calling, placed on hold, speaking to customer service and emailing. This should not be. You promised a card in which your own employees admitted will NOT be made. In fact Ozzie Smith autograph relic cards were made and inserted into their products since.Desired Settlement: I want a replacement card from baseball of my likening not Topps. I want to know what card I am getting in replacement BEFORE I agree to the replacement. I want the cards value to not only reflect the value at the highest point the card was worth since the product went live but also be compensated for all my time I had to put in chasing the redemption.

Business

Response:

We try our best to have the cards completed but there might be circumstance that prevents the card being completed. At this time, all we can offer the consumer a substitution for current market value. The card due to the consumer has a current market value of $50-75. To complete the substitution, email [redacted] or call ###-###-####. We will work with the consumer to find a suitable equal current market value replacement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have tried this route as this is Topps standard answer, They always say just call us, I tried that 10 times with no luck, not falling for it again.When and if you are able to reach a customer service agent they cant do anything except say I will talk to a manager and get back to you. Managers are never available to speak directly. You cant even get a managers name "we are not allowed to give their name". The fact is that Topps has acknowledged they are NOT producing the card in which I have a redemption for. They are the ones breaking the contract with me. By inserting the redemption card in the product and selling it, they agreeing to fulfill that promise of the card. Now they want me to take substantially less for the card and not guarantee a sport or player? That's ludicrous. If I was to buy a car, order it, and wait for it to arrive, and then the dealer says sorry we are not producing that car anymore but well give you a car that costs less and of our choosing thank you??? Sorry business does not work that way. Either produce what is promised in a timely manner (time waiting for a card to be produced is like getting free interest) or allow a substitute of MY liking. I originally offered many possible replacements to make this problem end amicably. Now I want to know that my replacement is one that I will want/collect and for what the value of the card was when released.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Eric communicated with [redacted] via email on 3/**/16. An agreement for the replacement is a 2014 Allen & Ginter Framed Red Auto Mini of David Wright and a random $10 card was agreed on.This will ship this week to the consumer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased several Topps redemption cards. 6 currently unredeemed totaling over $3,000.00/my cost. Which are cards they provide in packs which you scratch off a serial number, go to a Topps related redemption website ([redacted]) and redeem so you don't have to worry about high end cards being damaged in pack of baseball cards. Most high end redemption cards are sold on [redacted] to consumers by card dealers or consumers who mark them up based on demand. I paid $1,652.00 for one Manny Machado redemption card I've waiting for since July 2013. All redemption cards have an expiration date usually 3 yrs after release. My expirations aren't until July of 2016 which is ridiculous. I ve been in touch with Topps and a so called Manager named Sabrina and her assistant Remi. On more than 20 occasions over the last 2 years with false promises, telling the card was made but didn't make it thru quality control, or they are missing the patch for it (on one call), or still missing the signature on another call. I've been told by Sabrina about 6 times that it would only be 5-6 weeks and to be patient. Nothing ever comes. Topps will offer highly undervalued replacement cards as a replacement, but will not come close to satisfying the original order. No one should have to wait 2 plus years for a product. I don't think they plan to fill my orders either.Desired Settlement: I do not want replacements, just the 6 redemption cards I paid a hefty price for. In particular a 2013 Manny Machado Bowman Inception MLB Auto Logo Patch one of one valued at $1,500 plus. I paid $1,652 thru [redacted].

Business

Response:

[redacted] was notified today the card is complete and will ship via [redacted] Overnight (signature required) today. FedEx Tracking # [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Jose, My name is [redacted] Complaint #[redacted]. I received an email stating my case was closed on Monday. I want to keep it open. I am currently awaiting a response from Sabrina at Topps. She emailed me today 10/**/15 apologizing for the delay, but also stated that she was working out the values for 4 remaining redemption cards. Manny Machado '13 Topps Chrome Atomic Auto /5, (2)-Chris Davis '13 Topps Triple Threads Sapphire parallel /3 and one Chris Davis Kanji Auto. She said she would be back in touch soon. Topps has been communicating with me, but I do not want the case closed until we determine a resolution for the remaining orders. Thank You. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was offered a lesser valued replacement for cards that are valued much higher then what I was offered. I requested a better replacement in order to be brought whole. My case is not closed yet. Sabrina is communicating with me by email. I would like to see what she comes back with.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are working directly with the consumer to find agreeable replacement cards.

Review: Hello,

I have been playing Topps Bunt regularly for awhile now, spending money and endless hours doing things to earn coins. I recently attempted to change my password and received an error stating "Sorry. Sign-in Validation Failed". I was unable to find anything at [redacted] - and an email was sent. Thankfully Topps got back really quickly with a ticket number ([redacted]). I had quite a few coins stored (slightly over 140,000 tokens) and besides concerned about losing tokens sad I am unable to play while my two brothers have been playing this afternoon. Frustrating.Desired Settlement: Request you help so I am able log-in properly and no longer seen the error, and I get the proper credits I had before this issue occurred, and any resulting in me missing a day or two b/c of this issue. Thank you sincerely for looking into this, it seems very small but I spend a lot of time on this.

Business

Response:

A Topps Bunt CS Representative will contact the user directly to resolve this issue.

Review: The cards suck! When I bought my $100 worth of baseball cards they were printed wrong and the pictures were not high quality at all. I would never buy from this company if I were you. Buyers beware!Desired Settlement: I want some [redacted] cards that are actually printed right! Is that so hard to ask!?!?

Business

Response:

We are sorry there is an issue with the Topps cards purchased.Would you please advise which Topps product this issue is with so we can look into the issue further?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered one hobby box of 2014 bowman baseball ($75). The box was spot on until I get to the end of opening all the packs to realize I did not receive an Bowman Chrome Autograph that is supposed to be in every box of this product.Desired Settlement: I would like topps to be contacted and for me to receive an autograph that is equal to or greater than the cost of one 2014 hobby box 2014 bowman baseball

Business

Response:

We are sorry that [redacted] did not receive his guaranteed autograph card in his box of cards. When we collate the cards in a product, we try our very best to make sure that mistakes like this do not happen - but, due to the size of our print runs, some boxes do of course miss guaranteed cards, on occasion. The autographs found in a particular box is at random, which is precisely the way in which we select autographed cards when replacing ones that were missed in a customer's purchase.

If [redacted] can respond to this thread with images of a sales receipt, as well as an image of the UPC barcode from the box, we will randomly select a Bowman autograph at once and ship immediately. We unfortunately cannot guarantee any specific value of the autograph selected, so will not be able to oblige [redacted]'s demands in that way.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Here are the pictures of the box and the receipt of my purchase( it is wrinkled because I would have guess I had my auto in there):

If there is anything else needed please email me before Thursday May ** 2014, or I will reject your response.

Review: In December of 2013 I purchased a box of topps 2013 NFL trading cards. On the box it says "complete set". Once we opened the box we realized that it was not a complete set. There are several duplicates and several cards missing. When I called the Topps company they put me on hold for 27 minutes. When I told them the problem they said write a letter and show the bar code of the product. I did what they asked. They then told me to file a complaint on email, which I then did. They responded with the give us a copy of UCP code (again) which I did. They then asked what cards were missing. I went through the entire set, and listed all the cards missing, and all the duplicates. They then would not respond after I asked them on several occasions how they were going to bring restitution. They have not responded in over a month, and in my last email written a couple of weeks ago, I exclaimed that if I didn't hear from them I would be turning them into the Revdex.com.Desired Settlement: I would like a complete set of 2013 NFL trading cards. It was a christmas present for my son, and he cannot understand how "Santa Claus" could make such a mistake.

Thanks, [redacted]

Business

Response:

We deeply apologize for the missing cards in [redacted] complete set, and also for the extensive delay that followed.

We have processed a new, sealed, 2013 Topps Football Complete Set to go out to the address on this complaint file. The FedEx tracking number for this parcel is: [redacted]

We sincerely hope this product is very much enjoyed.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: About a week ago I bought for my son this amazing pack of cards called "2014 TOPPS TRANSLUCENT FOOTBALL" from the site [redacted] now Instead of receiving a normal one, I received a box of cards with cards totally damaged and with printing issues that of course should not should be occurred. I already called in multiple times and emailed but their customer service never responds to me, and I have no idea what to do. this was my gift to my son birthday, and I don't have much money in my family, just wanted to make him happy - now I feel like I got scammed.Desired Settlement: I want to receive a normal cards if possible and if not so maybe refund.

Business

Response:

After looking through our order system and email management systems, we are not able to find any order for this consumer with the contact information on this complaint.Please supply the order number, email address, name, and ship to address for this purchase. This will help us rectify this issue quickly.Please use the link below to review our return policy:[redacted]

Review: I have purchased a box of 2008 Topps Chrome football cards from a third party website ([redacted]) that is simply a distributor for Topps, and many other, trading card companies. When I received the box of cards, I received a card that is known as a 'Redemption' which was expired. However, the box of cards GUARANTEES one rookie card autograph per box, and after visiting the website of Topps and emailing customer service, I was not responded to and was not helped. To me, this is unfair, as I spent money on a box expecting to receive a guaranteed card of this nature, and now I am left with nothing. This is especially frustrating because the card that I received a redemption for has been created, as I have seen it on [redacted] just to confirm that it is something that can be fulfilled. The reason that this whole things is frustrating is that [redacted], the direct competitor for Topps, has been known to honor these same types of cards for years after they expire, or will replace them if the card never was created. This is a black eye on Topps, and it's a well-known problem, and this has been the only way to ever get them to have any sort of fire under themselves so they'll do something about it, which to me is a, quite frankly, pathetic way to run a corporation.Desired Settlement: I would like my redemption card to be fulfilled or, in a WORST case scenario, to be replaced by something of the same value. It's the only thing that seems fair, considering it is what I paid for.

Business

Response:

As per Topps expired redemptions

policy unfortunately we do not honor fulfilling expired redemptions. This is due to the fact that Topps does

not keep any product after in inventory after one product year. The cards from previous years go into our vault, or are often times donated to institutions and charities.

We as a company would like to

make sure our customers are always satisfied with our products and do apologize

for any inconvenience this may have caused. We would like to extend assistance in the best way we can by sending the customer a an autographed card to account for the hit that could have been in the box purchased. so At your earliest convenience, please advise us of his correct mailing address information so we can

send out a package to him.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: A few weeks ago, I redeemed the following redemption cards: 2012 Bowman Platinum Baseball Auto Prospect Refractor of Anthony Rendon $ 18.00 2012 Five Star Base Rookie Auto Patch Gold Robert Griffin II $ 300.00 2013 Bowman Inception Rookie Auto Gold Parallel of Manny Machado $ 50.00 Total $ 368.00 Topps sent me the following replacement cards. Values are supposed to be close to those of the redeemed cards. 2011 Bowman Chrome Mason Williams RC Auto $ 16.00 2012 Bowman Chrome Trevor Bauer RC Auto /500 $ 20.00 2012 Topps Inception Robert Griffin RC Auto /25 $ 160.00 Total $ 198.00 Please note that there is $170 in value between the redeemed cards and those I received today. Additionally, the Griffin has chipping on every edge and corner, which severely devalues the card. I could never receive fair value for the card in the condition it was sent to me in. Additionally, the Bauer and Williams cards were not on a list of 4-5 players I requested as redemptions. I am fine with that. However, between the difference in the values, and the Griffin's condition, I am completely dissatisfied. I have emailed Topps and have not heard back from them in a week.Desired Settlement: I would like the difference in value ($170) reimbursed through via another card. Really, this value should be more considering the damage on the Griffin replacement. I would absolutely not prefer a box of cards sent as a replacement. I redeemed cards. I expect cards in return. Thank you for your assistance in resolving this matter.

Business

Response:

Please see the below values for a breakdown of any discrepancies in the replacement cards that were sent. (Values are taken from Beckett media, a memorabilia and card grading/appraising/pricing company, which is how we determine fair replacement value). It appears that our replacements were unfortunately off by $45. We apologize for this issue. If this customer would like his Griffin III card replaced for claimed damages, it first has to go through our QA process to determine if the card is indeed outside of our standards. We make no guarantee that the card will be replaced if it is in fact inside of our company guidelines for card quality. He can mail back to the following address with a note. We will make up the $45 missed value with an additional card.

Review: Have not received a redemption card from a product they sell that is over a year old. I don't think they plan on making the card. No reply to emails. No answer on calls to Customer Service.

[redacted] 2013 Museum Collection Auto Framed Canvas Collection Boxloader of Prince Fielder Pending

Card is 1 of 5 made, or not made.Desired Settlement: Need a high end replacement non sticker auto. Chrome Color / Museum / Five Star Mays/Aaron/Trout/Koufax/

Tired of getting ripped off by this company spending $200 for a box and waiting over a year for a card.

Business

Response:

We are sorry for [redacted]'s extended wait. His card is printed, and awaiting a signing session with the athlete, Prince Fielder, who has not yet scheduled a session with us. If [redacted] would like, we can replace this card with one of fair market value, which is currently ~$100.

Please let us know how he would prefer to proceed.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I need to know what they are sending me as a replacement.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The address was correct. FedEx sent it back before the 5 days I had to pick it up. Please send my Rendon card also Ive been waiting on for over a year also.

2013

Topps Finest

Auto Jumbo Relic Rookie Refractor of Anthony Rendon

Pending

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The substitute/replacement card will be shipped today.

As for the other card you are requesting, [redacted], it is not available yet. The cards are with Rendon and have not been returned to Topps completed yet.

Review: Topps customer service is a mess. They use redemption cards as place holders till the card they make arrives. They state that it typically take 12-15 weeks for cards to arrive. Most times this is untrue. Since I filed a claim in 2013 topps has consistently put me last on a list to receive my cards. I feel this has been done in retaliation to me filing my 2013 claim. Earlier this year I had to fight with them cause they had been holding 13 redemptions for 3 months before shipping them. They claimed they were waiting to get a bunch before shipping. My current complaint is that 2 cards I have worth close to 2 grand. They have told me several times it would be a week or two. Last time they told me it would ship last week. Now I call them today since it wasn't shipped and they tell me [redacted] not past the dead line ship date of 8/* or 9/** I can't get a straight answer from them and I feel like this is retaliation.Desired Settlement: I want a firm ship date of when I can expect my items. I don't want to be lied to every time I call their customer service line. I don't want a different answer every time I call. I want to be treated fairly and not have my stuff completed and just sitting on their shelves as retaliation for previously filing a claim. I don't want my cards always being last delivered. Especially when I know I've redeemed mine before other people.

Business

Response:

As there are no details listed of the cards this consumer is looking for, we are not able to advise.

We can advise a shipment did go out this week, tracking # [redacted]

The consumer can see the details in their account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Yes I did finally get the cards. Yes the ones Topps sent where the ones I was talking about. But as I opened them I found they send me a damaged card. The [redacted] refractor auto /500 has a dimple in the card. So first they waits months to send it to me causing me to lose money on selling it and then they send me a damaged card with a manufactured defect causing me to lose even more money. If this doesn't show that they have bad intentions and doing this in in retaliation I don't know what is. This card is 500 if in good shape now I'll be lucky to get 1/2 that

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I paid 480$ about 5 months ago for a product of theres called 2012 five star football , the best card I hit out of that box was a redemption card for a [redacted] gold autograph . redemption means that they do not have the card made and it will be sent to you at a latter time. like an IOU for the card. so fast forward 5 months later , they tell me the card was never made and they will send a replacement card for it. I get in the mail a 2010 [redacted] autograph card thats worth about 20$ compared to the [redacted] auto that I was promised that sell for over 90$. which is an really unfair deal. they replaced a card from a 480$ product (5 star football) with a card from a 2010 product thats worh 60$. how is this fair? I called them and they pretty much said I was [redacted] out of luck and they would send me some packs of cards as a sorry. really? 3 1$ packs of cards are supposed to make me feel better? and even then , I never got there so called care package.Desired Settlement: id like a fair replacement for what I paid for. My [redacted] card is worth much more than a [redacted] auto card. especially being that my [redacted] is numbered to 25. this was not a suitable replacement. You can atleast replace the card with a card from the same product I opened. doesnt make sense to replace something I got in a 480$ product with something from a 60$ product.

Business

Response:

Topps policy is to replace unfulfilled redemption cards with equal-value cards. We base this value off of the Beckett Price Guide, which assigns values to memorabilia, sports cards, etc. Please see below for the Beckett values of the cards in question. They are same value, as per our policy. We strongly urge the mediator of this complaint to look at these facts, thank you.

Review: I purchased a case of 2013 Topps Five Star Baseball and in that case was a redemption for a 2013 Five Star Ken Griffey and Frank Thomas autograph patch booklet redemption. Mind you it was the only good thing out of the case but they would have to send it to me. It's been 3 years since I submitted the redemption to topps. I see people selling the 2014 one on [redacted] of the exact same card but they didn't make the 2013. Something is up with that. I have contacted topops over the years and they won't help me at all. The redemption sells for over $800 and topps said they would give me a $200 card. This is a fraud they just don't want to give me what I am entitled to. I want my card and 3 years to waiting with all this pain and suffering is unacceptable.Desired Settlement: To receive what I am entitled to.

Business

Response:

The item the consumer is referring to has been in his account for 18 months, on or around June **, 2014. The product has been in the market just under two years, streeted around March/April 2014.Since the consumer does not agree with the value of the item, he will have to wait for the card to be available to ship.

Consumer

Response:

Why should I have to wait even as long as they have even stated which is wrong. They have produced the 2014 version but not the 2013 version of the card. Seems like they are picking who they want to send the redemptionsame to. It should go in order. Not only that promise to get an item and then never get it, instead that fraud? I have never heard of anything besides topps that makes an item and then never gives it to you and makes you wait years. Makes no sense. Why not give me the 2014 version of the card or the money that is owed to me by refunding me the case value.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was suppose to receive a redemption card auto of Ryan Tannehill.

Redemption #

[redacted] 2012 Topps Supreme Auto QB Playbook Card of Ryan Tannehill Pending

Has never arrived and received no contact. I am very dissapointed, feel very cheated!Desired Settlement: I would like the card I am suppose to receive or a the next most valuable card available! Nothing of lesser value!

Or an autographed Russel Wilson rookie card.

2012 TOPPS CHROME ROOKIE RUSSELL WILSON AUTOGRAPHED CARD Serialized /100 or less. If They can not provide The Ryan Tannehill redemption card as advertised!

Business

Response:

We are happy to say that [redacted]'s card will finish production next week - the week starting 5/**.

We will then put the card through final QA checks and be able to ship to our customers. We hope it's a valued addition to [redacted]'s collection, and we thank him for his patience during the card's pending time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,