The Topps Company Inc.

Review: To follow is a word for word copy of an e-mail sent to etopps support on 9/**. As of 10/*, no response...

On 9/* I spoke with Michael regarding the following 2 questions. A 3rd question has already been resolved, thank you.

1) On 2/**, order #[redacted] - backorder of 2004 etopps Wayne R[redacted] - have not been given a response to a card that has been back ordered for 7 months...

2) on 8/**, order #[redacted] - (3) cards I received did not have the etopps seal on the bottom, 2 pictures are attached - they are [redacted] Ruth, Mickey Mantle and Woodrow W[redacted].

On 9/** I spoke with Eric regarding a request for tracking #'s for the following 2 orders:

3) [redacted]

4) [redacted] The original e-mail from topps regarding the shipping special had a * stating that the 25% off discount would be taken off at time of shipment. My 25% off was refunded on 9[redacted], does that mean the cards shipped?

ANY response would be appreciated...

Thank you,[redacted]Desired Settlement: A response from a supervisor concerning my 4 questions. A resolution for a 7 month backordered product and a resolution for a product that was delivered with pieces missing. A response as to when last 2 orders will be shipped.

Business

Response:

In response to the consumer's inquiry: 1 - Looking to obtain the card due to the consumer or a card of equal current market value2 - Please return the cards to Topps to correct the missing stickers - [redacted] Attn - Customer Service3 - Orders placed during the promotion are taking longer than expected to ship due to the high value. We did not anticipate the amount of orders received to ship due to the promotion.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:In response to the business's reply:1) It has been 8 months since this card has been backordered - when can I expect a resolution?2) In regards to the missing stickers, wouldn't it make more sense (and more cost-effective for both ends) to just ship the stickers? In addition, my order received on 10/** was missing 2 stickers as well. If the business cannot just ship the stickers how I will be reimbursed for shipping the cards back to the business to correct their error?3) I received one of the orders (#[redacted]) on 10/** thank you. As mentioned above 2 stickers were missing. In addition, the quality of the delivery was not worthy of paying $1.75 per card. Many cases (approx. 30 of the 268) were not fully constructed to protect the card. Still waiting on the 2nd order placed on 9/**, order #[redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The prepaid [redacted] label was emailed to the consumer, via [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for the [redacted] label, will consider case closed when cards are returned to me

Sincerely,

Review: I purchased 215 baseball trading cards between 2001 - 2003 in the now out of business etopps trading card program.

They have been holding them in their "Vault".

I now want them delivered, the cost to ship to me is $387.25.

They are only worth $258.84, This is Topps's own valuation.

I initially paid $1,937.50 for these cards. I realize this was not a good investment, but it seems to me that the shipping charge is very excessive.Desired Settlement: I ship merchandise all the time, and it seems to me that these cards could be sent in a [redacted] Regional Rate Box C, or a couple of large flat rate priority boxes, for less than $40.00

Business

Response:

There is a current promotion for 25% off shipping fees for consumers who want to take delivery of their eTopps cards.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The offer expired on Sep [redacted]. It would still cost me over $250 to get cards that are only worth $260. Seems to me that even if it took 4 or 5 priority mail large flat rate boxes, the shipping would only cost about $60.00

Sincerely,

Business

Response:

The shipping and handling fees have always been part of this program. The consumer could have taken delivery at any time of the cards purchased. We will extend the discount offer until 10/**/15 for this consumer. We will need the order # once the order is completed to issue the discount.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

What does this answer, "The consumer could have taken delivery at any time of the cards purchased"have to do with the ridiculous price they are charging to have the cards shipped? My contention is that there are far cheaper ways to ship these.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I am currently awaiting products I had purchased or won through thier contests & products for in some cases over a year & a half. When I call for assistance [redacted] & [redacted] (the only 2 people you reach from **. [redacted]. n the ENTIRE company) can not provide me with ANY information on the location of my property, nor will the reimburse me for costs & fees & postage due to thier mistakes, errors, and damaged products.. This is totally unfair, I have been hung up on several occasions simply because I refuse to allow them to leave the phone untill they tell me where my property is.. I DEMAND that they return my property in MINT CONDITION AS IT SHOULD BE WHEN YOU PURCHASE IT NEW, OR RECEIVE IT DIRECT FROM THE COMPANIES MAILING..Desired Settlement: I WANT MY GERRIT COLE JUMBO AUTOGRAPHED RELIC REFRACTOR SHIPPED IN MINT CONDITION AS ITS MY PROPERTY.

I WANT MY DON SUTTON DIE-CUT AUTOGRAPH I WON IN THIER ONLINE CONTEST (YOU EARN CREDIT TO PLAY BY PURCHASING CARDS WITH CODES ON THEM)

I WANT MY $60+ "WASTED" ON TOPPS DAMAGES & MISTAKES & THE COUNTLESS HOURS ON HOLD OR WRITING EMAILS OVER THE PAST YEAR & A HALF IN THE FORM OF EITHER :: [redacted] TOPPS SERIES 1 OR $60 CASH)

Consumer

Response:

At this time, I have been contacted directly by The Topps Company Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]They have sent 1/4 cards I am owed, (one this week) , also I am owed $50+ for damages in money spent on packaging & shiping for "thier errors & mistakes:

ill settle for the $50 in the form of a box of topps 2014 series 1 baseball hobby box OR $50 cash/check.. thanks and my 3 cards of course.. 1 don sutton die cut auto , 1 manny [redacted] die cut au, 1 clint frazier 2013 sterling prospect au. (au=autographed card)

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] has agreed with our [redacted], [redacted], to close this complaint thread while he resolves these matters internally.

Business

Response:

We unfortunately do not have any more of the [redacted] die-cut auto cards.

However, we do have [redacted], and are sending a [redacted] die-cut auto card with it. For the shipping issues, and the fact that we do not have the Sutton auto, we are sending a box of 2013 Finest Baseball, which has an estimated retail value of $80.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the moment the [redacted], and box of Finest arrive I will then consider the matter to have been resolved. This "settlement" for the sutton & [redacted] die cut autos is acceptable.. I tried the tracking number for fed ex but it did not work yet but I am sure it will shortly once again I did not mean to inconvenience rather just get what I was owed. Thanks for your responses & care topps it will go far and the minute the package arrives be sure iwill positively comment on all of your media sources! Thanks and god bless topps biggest fan ....[redacted]! swing for the fences!

Sincerely,

Review: I purchased a Topps Baseball card product in 2011 and received a redemption card for an dual autograph card of [redacted] and [redacted] numbered to be one of ten produced. I received a replacement card in the mail five weeks ago and they said it was of equal value being that it was a 2013 Topps Finest Dual autograph of [redacted] and [redacted]. The original card holds a value of 400.00 and the card they sent me is worth, on a good day, 20.00. I have repeatedly called Topps and have been met with negative feedback and poor customer service. I have requested to speak to Supervisors, but I never receive a return phone call. Through email conversation I have receive a response from a [redacted] who works at Topps. He has stated that sending me a base card of [redacted] will make up for the 380.00 in missing value. Honestly, all of [redacted] cards ever produced would never come to that total.Desired Settlement: I would like for the actual card that I was told I would receive. If I dont receive the card, then why would I receive this card in a pack stating I would receive it. Did Topps ever produce it? I have seen many cards signed by [redacted] and [redacted] since 2011, why not fill this item? I would like for either the card to be send to me, the actual card or cards and/or a card of equal value.

Business

Response:

[redacted] has assigned a value to his original card that is in no way validated by anything on the secondary market. The two players provided to him sell at a consistently higher price.

Review: I've been waiting for a redemption card for over 8 months. I requested a replacement through email but they said to call the customer service number instead. I've done that on numerous occasions to no avail. It is extremely difficult to get through. There's no way someone should be on hold for 50 minutes. They have the absolute worst customer service of any company I've ever dealt with and I'm tired of it.Desired Settlement: I just want my replacement redemption card and the blue wave pack.

Business

Response:

We are sorry to hear that [redacted] has waited so long for a resolution to this matter. We are sending an equal-value replacement (with a blue wave pack) for the following card, to the address listed below:

Review: I purchased several cases of a Topps product, 2012 Bowman Sterling Baseball Cards. The boxes and packs contain baseball cards, the majority of which have MLB player autographs. Topps also includes redemption cards which may be redeemed for autograph cards if they were unable to include the actual card for whatever reason. I received a redemption card for a Bryce Harper Autograph Card: Canary Diamond Parallel (which is serial numbered 1/1, the only one of its kind) and a Bryce Harper Autograph Card Gold Parallel (which is serial numbered to 50). The Canary Diamond is worth thousands of dollars and the gold is worth several hundred dollars. Topps' stated policy regarding redemption cards is that if they do not produce the card you redeemed within 15 weeks, they will provide a substitute replacement of equal or greater value. It has been 9 months and I have yet to receive the actual cards or replacements. I have contacted the business numerous times and they have not returned my calls or emails in over a month. Moreover, the cards are losing value and I believe Topps is using this to their advantage as the longer they draw it out, the less they will try to provide as a replacement of equal or greater value. There is a secondary market for these autograph cards as well as for unredeemed redemption cards. However, once the card is redeemed there is nothing I can sell to mitigate losses. I am at Topps mercy while waiting for them to send the cards or replacement.Desired Settlement: I would either like: (a) $5,000 cash as settlement for the missing cards; or (b) $7,500 retail value of Topps products; or (c) the missing cards plus $1,000 cash (or $2,000 retail value of Topps products) as compensation for the loss in value during the time when I redeemed the cards to present.

Business

Response:

[redacted] has been in contact with our Legal Department in the past, as he understands we can only send autographed cards after the player has signed.

Review: I purchased 40 cases of 2012 Topps Allen & Ginter product. The product sell sheet stated that each case was guaranteed a "RIP Card". 6 of my cases did not contain these cards. I have contact the Topps company and send all requested information to them directly. It has been over a month and my requests for an update have been answered with half answers of flat out ignored. At the time of purchase, the 6 cards totals approximately $800.00 in value. Currently, due to the delay in handling this situation the value has decreased significantly.... approx. 65%Desired Settlement: I would like $800 in value of cards.

Business

Response:

[redacted]' claim was under investigation by our Legal Department, after which point it was determined that these cannot be replaced. Our communication (from our legal counsel) was as follows:

Review: Back on June **, 2013, I purchase a 2013 Topps Series #2 JUMBO Hobby Box. In that box I pulled a Ken Griffey Jr. redemption titled, "The Ultimate Card Chase." I tweeted it out to Topps and they responded to it saying Congrats. It took the hobby world by storm that I pulled it. The odds of pulling it were astronomical, something to the fact of 1:450,000+ packs.

After a week of being undecided, I decided to redeem the redemption code on their site. I gave it sometime because it normally takes 3-4 weeks for cards to get fulfilled. But with Topps' case, they feel they can take forever to get stuff out to their customers. I guess during that time July 2013 - Decemeber 2013, Topps was doing complete overhauls with their Customer Service. After numerous phone calls to Topps about the Ken Griffey Jr. redemption and getting no answers over the phone, I resorted to [redacted] and tweet to Topps asking what the deal was with the card.

To give a description of the card, Topps ADVERTISED these "Ultimate Chase Cards" as Unique 1/1 Autos with either a Bat [redacted] Nameplate, Bat Barrel, Game Used Patch. The Autos were rumored to be ON CARD Autographs as well and not sticker autos.

After 3 months, I got contacted out of no where by Topps on [redacted] with a Private Message stating this : "He signed them!"

Naturally getting excited I figured my Ultimate Chase Card was on the way. WRONG.

After TWO more months, I got another update on 11/**/13 stating that the Ultimate Chase Card was never made. Now how can that be? I was told 2 months ago it was signed and ready to go. I kept calling and calling customer service and I kept getting the same answer that they had no idea what card I was talking about.

So I kept at it. Searching for any type of answers about the card. On 12/**/13, I got another update from Topps on [redacted], they said that the card was waiting on the "premium relic" for the card. Meaning it was waiting for a bat [redacted] nameplate, game used patch, bat barrel or any type of UNIQUE relic for the card.

So I gave it some more time, figuring they needed to acquire Ken Griffey Jr., game used memorabilia. After 2 more months, I decided to call Topps Customer Service again on it. Basically, Topps pretty much forgot about this. Now keep in mind, this is a HIGH DOLLAR card. I had offers over $2,000 for this card when it was a redemption. It will be worth way more than that if it is made and the "premium relic ( [redacted] game used patch, nameplate, bat barrel, or any other UNIQUE relic) is absolutely "awesome" in the hobby standard.

So to continue after 3 months, it's now February 2014. I sent Topps a direct email to their support email address inquiring about my redemptions. This was their response:

"Response Via Email ([redacted]) 02/**/2014 08:43 AM

Hello [redacted]

Thanks for your email.

The Meadows and Cole redemptions are complete. The Griffey and Ripken redemptions are not ready yet.

Thanks,

Topps CS Team"

So ONCE AGAIN, the Griffey card is NOT ready. Ok, I am starting to get frustrated now. Because during this time, Ken Griffey Jr. had LIVE Autographs in products. So I kept wondering what is going on?! I contacted them the following month on March **, 2014, I was once again told the same exact thing, they were waiting for the "premium relic ( [redacted] nameplate, game used patch, barrel, etc)" for the card.

I sat around and waited a few more months, gave it time and was patient as possible. Fast forward to now to May **, 2014. I was told by the customer service rep that the card is not even made and that is it NOT, yes I repeat, NOT AUTOGRAPHED. What? It's ADVERTISED that ALL Ultimate Chase Cards came with an AUTOGRAPH! And rumor was it was an ON CARD AUTOGRAPH too.

So naturally hearing that information, I was pretty upset and angry. I gave it a few more days to cool down and I called Topps Customer Service once again on June [redacted] 2014. The rep told me that they had NO information from their Baseball Division about the card but said it was a 1/1 but had no autograph. I told the rep to please get back to me with more information ASAP. He said he would email me the following business week with an answer for me.

That week passed. No email. So that is why I am now pushing this into action and filing a claim with the Revdex.com on Topps for this card. I think it's ATROCIOUS that they ADVERTISE a card like this and have NO INFORMATION about the card at all. Now the fun part was the Cal Ripken Jr. Ultimate Chase Card was completed and it was recently shipped out. The Cal Ripken card was shown it was a PATCH/AUTO. So where is mine?

And another fun thing about Cal Ripken Jr. I have a 2013 Finest BUYBACK Autograph (on card serial numbered to 5). I've been told they can't acquire the card to have him autograph it but yet Cal Ripken has had live autos in produts WELL after the 2013 Finest release date.

Topps really needs to fix these problems, quickly and smoothly as possible.Desired Settlement: After all this, I want that Ken Griffey Jr. Ultimate Chase Card to be ON CARD AUTO and have a BAT [redacted] on the card as well. Similar to what they do for Tier One Baseball.

I think after a YEAR of been given the run around about this card, being told it was signed, it wasn't ready, it was never made, etc.

I feel at this point I should be able to pick what I want the card to looks like.

Business

Response:

We have looked into [redacted] complaint history and deeply apologize for the miscommunication about this card. The up-to-date information is that this card is currently awaiting scheduling to be printed. According to what we have found, we can confirm that the main reason for this is that we need to internally identify what type of relic will be used for this card before it can be constructed, which we are diligently doing as this message is being composed.

With our upcoming products and print jobs, we anticipate this card to be constructed toward the end of the summer, at which point we will need to have it signed by Ken Griffey Jr. We unfortunately cannot influence this timeline any further, but assure the mediator and most importantly, [redacted], that this card will be completed and will be a great card to add to any collection.

For the trouble caused by any miscommunication that occurred, we would be very happy to send a complimentary box of product out to [redacted] for him to enjoy while he awaits the completion his redemption card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I was upset it had to get to this point but I'm happy to finally get information that I've been trying to get for over a year now. Also a tip of the cap for Topps saying they would send me a complimentary box as well to enjoy while I wait for the item.

Top Notch. Thank you, Revdex.com and Topps.

Sincerely,

Review: There are two problems. The first is that I received a product from Topps that they have continued to lie about. They have a redemption card program, where you redeem a card pulled from their product and they have 15 weeks to fill it or offer a replacement. That window of time has come and gone and they have given me the run around about what has happened to the card. First they said the autograph wasn't available, then it was damaged, then they would replace it, now they won't and will remake the card but not till March of 2015! In the meantime, I was informed that my card was in fact created, however it was stolen by a Topps employee along with several other cards and sold to a local card shop in the area where it was eventually confiscated by the local police. In the process of figuring out the truth, and how Topps would correct the issue, their Customer Service Supervisor, [redacted] Doyno, ultimately told me that the card would be created in March of 2015 (unacceptable as they had a 15 window to do so) and they would no longer have any communication with me whatsoever. I think that is highly unprofessional and unacceptable as they are customer service and since I have received the product they should continue to provide updates and try to resolve the issue as quickly as they can.Desired Settlement: I either want the product manufactured immediately, or a replacement above and beyond what they consider it to be valued for due to the lies, fraud and deceit.

Business

Response:

[redacted] was advised this card is being remade since a value cannot be agreed upon. The card will be available once production is completed by the end of March 2015. This has been expedited, normally production is about 12 months, not the 4 months we are completing this card in.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

There was never a discussion about coming to an agreement in value. I was told at first it was worth 300, then told it was a mistake and it was worth 800 (this is a Ted Williams/Nomar Garciaparra Cut Auto Dual Auto Book from Five Star Product). After being told what the value was, I expressed what I would be willing to take as a replacement. [redacted] said that it would be a couple days to get some "things" put together. (I have saved email correspondences backing up everything that was said). After another 11 days of waiting, I received an abrupt response saying that they would just go ahead and make the card over and would no longer communicate with me. In the meantime, Topps released 2 products, both having Ted Williams Cut Autos in them for a total of 5 cards. Why would one of those Cut Auto's not be used immediately to make my new card that is from 2013? I asked several times to provide me with information on how the card was damaged (that was the last excuse I was given after several before), and have yet to been given that information.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As advised to [redacted], the card was reproduced. The card was completed and shipped to him in March 2015. Tracking # [redacted]

Review: On April **, 2012 I purchased a box of 2011 Topps Marquee Baseball. Contained within one of the packs was a redemption for a [redacted] Museum Collection Autograph, which I promptly and properly entered into the website's proper redemption request page on the same day. Despite several phone calls and e-mails to which I received no response, no action has been take up to the point, nearly 23 months later (Topps states on the back of their redemption cards that processing should take no more than 12 to 15 weeks). This is absolutely unacceptable, especially when such a great amount of money is spent on a product, which contains a guarantee of a certain outcome. This one individual card would have far exceeded the cost of the $150 box, and the matter would have not come to this point if Topps were to operate as any company concerned with its own integrity and customer service would. Despite being a lifelong Topps' customer, I plan on never doing business with this company again.

Redemption Code - [redacted] Museum Collection Auto

Card # MCA-TSDesired Settlement: As a result, I am demanding either the card listed on the redemption be sent out immediately, or a card/product of equal or greater value. If this is not done, I will not hesitate to return to the Revdex.com to file another complaint.

Redemption Code - [redacted] Museum Collection Auto

Card # MCA-TS

Business

Response:

We are extremely sorry to hear of [redacted]'s frustration with the extended wait for this card. It took [redacted] quite some time to sign these cards for us, but we have ?great ?news.

[redacted] ?just ?signed these Marquee Museum Collection autographed cards a few weeks ago!

We will be shipping as soon as possible, but in the meantime, are having a care package sent out to [redacted] ?today, ?4/**/2014 for the inconvenience.

We hope the care package, as well as the redemption card, are very much enjoyed when received!

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I feel that Topps has exceeded my expectations in remedying the matter, and as a result, has ensured my continued business with them in the future.

Sincerely,

Review: I purchased a factory sealed box of 2013 Topps Series 2 Jumbo Baseball Sports Cards from my local shop. The box clearly states multiple times "1 Autograph and 2 Relic Cards in Every Box!". I received not a single auto or relic in my box which cost me over $100. I have had issues with Topps before but never to this extent where I'm quite frankly very angry. The box did contain the typical inserts that usually come with the box, just the 2 relics and auto were missing.Desired Settlement: My desired outcome would be some sort of replacement from Topps for the missing hits (1 autograph and 2 relics) that were promised on the box.

Business

Response:

We are sorry to hear about this.

Review: Topps card company manufactures sports cards, and numerous different product lines for each sport. Autographed cards are a huge part of the card collecting hobby, and as such, Topps creates authentic autographed cards for the stars of each sport. One of the main downsides to card collecting and autographed cards is the need for redemptions. Redemptions are basically reserves for autographed cards that have not yet been produced even though the rest of the given card product line has been released for sale to the public. If a player has not yet autographed the cards, or fails to do so entirely, the card companies issue redemptions for those cards that were meant to be placed in the product, but were not made in time to be released with the rest. I have had one of these card redemptions with Topps card company for well over a year. The back of the redemption says that the card should be received within 6 or so months after the redemption code has been submitted on the company's website. As I stated, I have been waiting over a year! The card that I am due to receive is a 2012 Five Star Sig Book Base of Jimmy Graham. I have attempted to contact Topps customer service to ask them about the status of the card 7 or 8 times, and they have completely failed to answer any of my questions or help me out in any way. As it has been over a year, I asked for a replacement. Again, I had to send numerous emails begging them to issue me a replacement, and never heard anything from them. Finally, I was able to get the replacement request submitted, and I was told that I should receive my replacement in around 2 weeks. It has now been nearly 4! After a year of attempting to contact the company to receive the card that they owe me, and now not even receiving the replacement within the time frame that they promised, I have decided to file a formal complaint. When the retail price of a box of 2012 Topps Five Star football is anywhere from $550 and up, you would really think that they would try to show their customers that they appreciate their business, and the fact that their customers pay them so much money. At this point, I feel as though the Topps card company does not care in the least about my business, or the money that myself and other collectors send them. I feel completely disrespected, and I will not be purchasing any more products from Topps for the foreseeable future after the way that they have treated me, and the amount of trouble that I have had to deal with just trying to get something that they owe me.Desired Settlement: I chose other because I would like a few things from the Topps company. First, I would simply like the 2012 Five Star Sig Book Base of Jimmy Graham that I am owed, or if it is not available, a equal or greater value. Second, I would like an apology from someone. The president of the company, the customer service manager, even the janitor on the second floor of the building, just someone for the way that they have treated a loyal customer and for the amount of trouble that I have had to go through. And third, something extra. I know at this point I am just pushing my luck, and that I will be lucky to get anything from the company at all, but I would like a box of cards, some additional autographs, something for the hours that I have spent over the past year trying to find out anything that I could about the card that they owe me. If Topps will be kind enough to send me the card that I am owed, an apology, and the extra box of football cards or addition autographs, I would be extremely happy. I hate to stop doing business with a company, and if they are willing to do the right thing by me, then I won't have to.

Business

Response:

We are sending [redacted] an equal-value football autographed card TODAY, 6/*/2014. Topps cannot guarantee any specific card type product, athlete or team when supplying substitution cards, but the same value and sport will be reflected. Please see the attached image for the current Beckett book price of [redacted]'s original card.

The card being sent (to the address on this complaint file) is of the same value, and we sincerely hope it is a valued addition to [redacted]'s collection! We apologize for the extensive delay in this resolution - thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The Topps company continues to act like they have done nothing wrong. I continue to email you guys daily, and I am still being treated like I don't matter to your company. In my original complaint, I asked you guys to do right by me. YOU HAVE NOT DONE SO!!! I asked for an apology, have not received one from you. I asked for a card to be delivered to my home, have not received anything. I was even told that this is not Topps' fault, that the fault is now on FedEx. FedEx? Are you serious? You guys fully refuse to accept that you have wronged a very loyal customer, and are now passing the blame onto a shipping company? If the card was sent, why was I not provided with the tracking number? I have been given no proof whatsoever that any card was ever shipped, and now you are claiming that FedEx messed up and lost it. One of my favorite aspects of this ordeal is that your customer service emailing system provides updated statuses of emails that I have sent regarding this matter. You have marked them all as "solved". Please tell me, what about this is solved? Do I have the card that you owe me? No. Have I been provided with an apology or the additional autographs and/or box of cards that I requested for all of the time that I have spent over the past year emailing your company about this card? No. As far as I am concerned, this is not solved. I feel that you still owe me an apology, and I honestly feel like you guys should send some additional cards (box/autographs/something) for forcing me to go through all of this to get one card that you owe me. If you would politely send me the card that you owe me, and something extra for the time that I have spent trying to email you guys to get the card over the past year and the amount of struggle and nonsense that I have gone through doing so, I would be happy, and then this issue would be solved in my eyes. You guys are a multi-million dollar company, and I am 1 lone person that has been a very loyal collector and customer for nearly 20 years. I really don't think it would hurt your company to send me something extra on-top of the card that you owe me. I'm not asking you to send a box of your most expensive football product or a highly valuable card, I would just like you guys to send me something extra for the time and trouble that I have gone through over the past year. I would like to get something additional on-top of the card that you owe me that I can look at, open and enjoy and think, "You know, Topps did end up doing the right thing by me." I know you guys don't mean for redemptions to be as difficult as this one has been, and I know that you guys are still a decent company. I would just like to receive the card that you owe me, and something extra just to show me that you guys do care about me as a customer, and do appreciate my business. If you would be kind enough to send me those 2 things, I would happily agree that this matter is settled. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We did apologize for the inconvenience caused. Despite the fact that the original card was lost, we sent one of equal value to replace it, which has since been delivered. Please reference the following tracking number via FedEx's website for confirmation of this.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did receive the replacement card, and I am alright with it as a replacement. I still feel that I should get something for the time that I have spent fighting with you trying to get this single card. I feel that the hours and dozens of emails that I have had to send to just get even a simple question answered are worth something. I have seen other complaints files against Topps here on the Revdex.com over the frustration of your redemption and redemption replacement process, and the person that filed the complaint also received additional autographed cards/a box of cards for the trouble that they have gone through. I am simply asking for the same. I feel as though I should not have had to spend hours of my life typing dozens of emails to fix a problem that should have never happened to being with. Had I not taken the time out of my life to email you guys to figure out what is going on with this 1 card, I would still be waiting to receive a card that ended up never being made. This entire process is much more difficult and frustrating than it needs to be, and I feel that the customers that buy the products from you should not have to go through this much trouble to get redemptions filled for cards that should be in the products that we buy. I understand that redemptions are necessary for scheduling of product releases and things such as that, but if a collector gets one of the redemptions, they shouldn't have to wait over a year just to find out that the card isn't going to be made, and they will never get it. They also shouldn't have to send a dozen emails asking for a replacement, and then have to send more when the replacement is lost. I appreciate the apology, and I am alright with the card that you guys sent me as a replacement for the original redemption. I still feel that I should receive something for my time, trouble, and frustration of dealing with this issue for over a year. I mean, I am seriously setting here typing a message on the Revdex.com complaint that I had to open to feel like I was getting anywhere with this redemption problem. I should have never had to file an official complaint for something as simple as a redemption. That is why I feel as though I should still receive something extra for all my time and trouble. I would greatly appreciate it if you were willing to send me something to make me feel like all the time and messages and emails haven't been for nothing. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I will get right to the point. In June of 2013 I received a redemption card from a pack of Topps 2013 Heritage product. This redemption card was for a 2013 Topps Heritage Real One Special Edition Autograph of Willie Mays hand numbered and signed in red ink.

[redacted] 2013 Topps Heritage Real One Special Edition Autograph of Willie Mays

Well 2014 Heritage has been released, redemption cards for 2014 Heritage Willie mays autos are in the product and I have yet to receive my 2013 Heritage Mays auto ?????

The above link will inform that Willie Mays signed 2013 heritage cards in December of 2012

I have contacted Topps customer support numerous times since that information was released to sit on hold for an hour + and then be given the run around as to if my Real One Special Edition Autograph of Willie Mays has been signed or not. All I want is a fair equal value replacement which I will list in the desired outcome section.

In December 2012 I also entered a redemption for a 2012 Topps Platinum Football Greg Childs Auto Rookie Refractor Jumbo Patch Black Parallel.

[redacted] 2012 Topps Platinum Football Greg Childs Auto Rookie Refractor Jumbo Patch Black Parallel

This card has obviously been signed because I have seen them for sale everywhere. Why then is it taking Topps 4 months to send me a card they already have ?

Please send me a 2012 Topps Platinum Football Greg Childs Auto Rookie Refractor Jumbo Patch Black Parallel card or a replacement, thank you.

The Topps redemption process needs to be changed.Desired Settlement: I will make it easy, Please send me whatever you want for the [redacted] 2012 Topps Platinum Football Greg Childs Auto Rookie Refractor Jumbo Patch Black Parallel. For [redacted] 2013 Topps Heritage Real One Special Edition Autograph of Willie Mays please send me 1 sealed 12 box Case of your 2014 Heritage Hobby edition product ( estimated $750.00 to $1000.00 ). A graded 2013 Topps Heritage Real One Special Edition Hand Numbered Red Ink Autograph of Willie Mays would easily go for $750.00 to $1000.00 currently on the open market being that obviously very few special edition are going to be released and the regular version has already sold for $350 to $500. One Graded regular version is currently listed for $800.00 on [redacted] ([redacted]).

Thank you

Business

Response:

We'd be happy to explain the unfortunate mix-up that occurred with his 2013 card. [redacted] is correct, these cards were to be signed in RED ink. However, due to an error, these were signed in the incorrect color: blue.

We are sending this card shortly, as well as ?TWO? additional autographed cards, valued at approximately $50 each.

If [redacted] would still like to substitute the ?GREG CHILDS ?card in his account, please let us know.

Thank you, and we apologize for the extended wait and confusion.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Topps says they are sending me a hand numbered 2013 Heritage Willie Mays Real One Special Edition Autograph signed in RED ink shortly. Shortly to me equals 3 to 4 days and I do not think I will receive a hand numbered 2013 Heritage Willie Mays Real One Special Edition Autograph signed in RED ink in 3 to 4 days. The reason Topps gives for the delay: someone handed Willie Mays a blue pen instead of a red pen to sign the Special Edition RED INK cards because we all know how easy it is to get Willie Mays to sign these days and we can have him just come back tomorrow and use the red pen. That excuse just made me more irritated with Topps than I already was and I am having a hard time believing it. Was planning on getting this card graded and selling it but as Topps continues to make excuses for why I have not yet received my card the value of the card continues to decline.

Currently if I had one to grade and sell a hand numbered 2013 Heritage Willie Mays Real One Special Edition Autograph signed in RED ink would sell for $750.00 to $1000.00. So I would please like 1 sealed 12 box case of 2014 Topps Heritage Hobby edition which also sells for $750.00 to $1000.00, thank you.

Below is a copy of an email from Topps customer support which states as of 04/**/2014 I can request a substitution so I want a 12 box sealed case of 2014 Topps Heritage Hobby edition which is an equal fair replacement.

=================================================

COPY OF EMAIL FROM TOPPS CUSTOMER SUPPORT:

[redacted]

=================================================

"If [redacted] would still like to substitute the ?GREG CHILDS ?card in his account, please let us know."

The answer to that is:

Just please send me the Greg Childs or a card of equal value, thank you. So I should be receiving either the Childs or a replacement by next week if you mail it within 48 hrs which should be enough processing time to mail 1 card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Please advise as to when I will be receiving :

2012 Topps Platinum Football

Greg Childs Auto Rookie Refractor Jumbo Patch Black Parallel

Pending

Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As this card is not yet completed, we can send [redacted] an equal value football autographed card as a replacement - since we cannot guarantee any particular wait time for this card.

Please let us know how to proceed.

Review: In 2011, I bought a redemption card for an autograph of Bret Michaels, lead singer of the rock band Poison. I redeemed the card in 2011. Info below: PIN #: Product: Card/Player Name[redacted] American Pie American Pie Autograph of Bret Michaels I was notified on May [redacted], of 2012, that there was a delay in getting this auto fulfilled by the Topps Co. I still have this e-mail. I chose to wait to see if it could be fulfilled as some redemptions are simply delayed by scheduling of the signer. Earlier this year, I get an e-mail from Topps apologizing that they were unable to acquire a Bret Michaels autograph card and that they were sending me a replacement. I was sent a replacement autograph of a Don Sutton baseball card. This was unacceptable because the Bret Michaels autograph had a street value and Ebay value of over $50.00 when it was thought that there were going to be Bret Michaels autographs to hit the market. The Don Sutton auto has a value of $5.00 or less. I returned the card expressing my dissatisfaction with the replacement and they sent me the same card back with another no name autograph card of Louie Anderson, a washed up comedian. I find it hard to believe that Topps really thinks that a mega star (lead singer) from a famous rock band, would have the same value as a small time, washed up comedian and a border line Hall Of Fame pitcher who has 100's and 100's of autographs on the market. There are literally no autographs on the market of Bret Michaels. It was discussed, on several card forums that "in hand" autographs of Bret Michaels would fetch $100.00 or more. The redemption values were low because Topps is famous for it's failed redemption program at getting the exact redemptions fulfilled. The Jimi Hendrix redemption from this same set is another major problem as Topps is sending replacements for it as well, with major dissatisfaction on the forums!Desired Settlement: What I would like is an autograph that is on the same level as a Bret Michaels autograph. I don't want a border line Hall OF Fame autograph or a washed up comedian autograph. I want a Star autograph that is similar to a Bret Michaels. I am afraid to send these 2 cards back to Topps as they will most likely send me the same cards back with another apology letter. Even if I sell the 2 cards they sent me at current market value, I will lose money. If they have to send me sport cards, send me a super star autograph. The list of superstars in Baseball that would be acceptable is too long to list, but are listed in the Beckett price guide that Topps says they use as a guide. Topps should send me a list of non-sport or sport autographs that are possible replacements and let me choose what I feel is a comparable replacement.

Business

Response:

We understand and apologize that our Uncirculated program caused much frustration in our collectors.

Review: I have 7-9 redemptions with topps. Some valuable, some not, Ive called and called but never been answered. I sent an email. But they never responded. I want a list of replacements to choose from or Im done with topps. Considering I spend at least $1000 a month, it will be a loss.Desired Settlement: A list of replacements for my redemptions

Business

Response:

We are sorry to hear that this process has taken so long.

Review: I purchased Topps baseball cards, brand name 2012 Topps Triple Threads in September 2012. The product advertised "Singular Swatch" cards that promised a unique one of a kind full game used item from a Major League Baseball player. Very rare as each card was to be serial numbered 1/1 and only 10 players were alleged to exist. In one of the boxes I purchased I pulled a redemption card for Singular Swatch #2. Did not state who the player was. I redeemed the card on September **, 2012. I have yet to receive the card and it's been nearly a year. I have made several phone calls and emails to customer service without response. I was informed yesterday that the card has not yet been made, and not only that but it has not yet been determined what player it will be. When asked what other MLB players were on the checklist, Topps Customer Service Stated that none of the 10 player checklist has been determined and none of the 10 player cards have been produced. If these cards were actually made, they could have a value ranging anywhere from $1,000.00 to $5,000.00 depending which player it is. This appears to be an obvious bait and switch as Topps advertised an item that does not exist nor does it appear they have any intention of fulfilling.Desired Settlement: I would like $5,000, assuming the highest value of a possible superstar caliber player. In the alternative, I would like to know who the 10 intended players were, which player my card was supposed to be, and an adequate replacement of greater value for my inconveniences and treatment.

Business

Response:

We completely understand [redacted] frustration, as these are unique cards.

Review: This company has been getting away with bait and switch tactics for many years now with their "redemptions" for product that they either take forever to fulfill (in many cases several years) or they simply replace with a lesser product when they can't fulfill. We're talking about sports cards here but often these cards have secondary market value into the 4 figures ($1000+) per unit (card). When I buy a box of cards, I want what I paid for. That which is advertised and not some IOU in the form of a redemption. And furthermore, when they have you over a barrel, waiting patiently for that product to be signed/made or whatever, the value drops and drops and drops. And finally, when you call for status after waiting months and months for the goods that you paid for, they treat you rudely and tell you to pound sand 90% of the time.Desired Settlement: I want all my cards that are currently pending with Topps Redemption and I want them ASAP. I called this morning for a status update and was treated like a leper. Those people need some serious training on customer service.

Business

Response:

Consumer was advised any cards available will ship in the order they were received. The cards in the consumer's account are still within the 15-weeks advised on the redemption card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

One of my redemptions (Hunter Green) is well beyond 15 weeks. It's probably sitting closer to 15 months actually. They can't get a 20 year old kid to sign his cards? You see, Topps are a bunch of liars and from all appearances they are supremely unorganized. Funny how as soon as I file a Revdex.com complaint suddenly they ship some of my cards. I'm not going to waste any further time with this complaint or this company called Topps, but I'll end with this, the collecting community are not happy with their service, or their hostile attitude toward customers who pay a lot of money for product but only get IOUs.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As previously advised, we are happy to offer a substitution for current market value of the card due to the consumer, if he no longer would like to wait for the card.Please contact Customer Support, ###-###-#### or [redacted]. We will be happy to complete this substitution for you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and while I DON"T find that this resolution is satisfactory to me, the matter has been resolved as far as I'm concerned. I'm done with Topps as a Company. They burned the bridge down for good this time. They will get no further business from me.

Sincerely,

Review: I purchased a box of 2014 Bowman Baseball from [redacted]. the box is guaranteed to have 1 autographed card in it. When I opened mine, it had a redemption card for a Kris Bryant Green Refractor auto that you have to enter the code online. When I scratched the code on the back of the card, some of the letters came off and I was unable to read them to enter the code. I contacted Topps to see what actions I needed to take. I was told to send the redemption in and that it would take 3-4 weeks for it to be entered into the system. I sent it with delivery confirmation and a signature required so that I know they received it. It was mailed out on the [redacted] of April and received on the [redacted]. Today is May [redacted] and I had heard nothing about it. It had never been entered online by Topps on my behalf. So I called them and spoke with a customer service representative named [redacted]. He said he would call me back with some information. When he did call me back, he asked for the delivery confirmation number and I gave it to him. he placed me on hold and spoke to someone, not sure who and when he came back on the line, he told me that my card had already been redeemed and that I was not going to receive the card that I pulled from the pack of cards I purchased with my own money. I asked him how that was possible and he had no answer for me and told me there was nothing they could or would do. And that was it. There I was without my $1500 card. No apology, no refund of the box price, nothing.Desired Settlement: I want the card that I am supposed to get. The Kris Bryant 2014 Bowman Chrome Green Refractor autograph. There is nothing else they can do that will replace what they refuse to give me that rightfully belongs to me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hello, I just wanted to let you know how my recent experience was with your baseball cards were. Well I love baseball cards and I buy them all the time. Well I recently purchased a box of cards and when I opened them they were all messed up and damaged, they had printing issues all over, I've never seen anything like it and I was missing my hit. I've tried to call in several times and emails and your customer service has never gotten back to me.Desired Settlement: Refund or replacement.

Consumer

Response:

At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

We are sorry to hear that your recent purchase of a Topps product was missing guaranteed items. Please note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items with their submission. Please go to [redacted] for full instructions

Review: Topps runs an app called Topps BUNT where users pay money for digital cards. Users buy coins to use so they can purchase packs of digital cards. On multiple occasions they have advertised specific inserts in packs but haven't delivered. The most recent example of this was Sunday, July [redacted] when they released a pack promising inserts from Upper Deck class. Users reported that for 3 hours not one person pulled one of these cards from the packs with some reporting that they had spent over $50 in real money. Multiple users report this is the first time that Topps has done this and they never reimburse any funds.Desired Settlement: Topps should be required to refund all money spent on their app during this time to all users who purchased packs.

Business

Response:

Hello [redacted],

Please be advised the cards are in circulation. These cards were available at the time the promotion went live. It can take some time for anyone to successfully collect some of the items in the set.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The error was noticed over 3 hours later and then the cards were put into circulation. Topps will of course deny this but they know it is the truth.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please advis your Fan Name so we can help you further with you inquiry.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,