The Topps Company Inc.

Review: I been trying to contact topps bunt customer service supervisor for weeks now and all I get is a email saying ticket closed problem resolved. I had received an email from a support person at topps weeks ago saying a supervisor would contact me on my problem but never did. Topps bunt banned me and my son from there app because they said we are shuffling cards between our accounts. That is not true we are not shufflers we are collectors. when myself or my son trade between each other, if I have an insert he wants I would trade it to him for a common card, topps is saying that is shuffling. I am not going to ask my son for one of his good cards I would just take a common because he is family and he would do the same for me. this happened back on July [redacted] of this year and back on that day I explained to topps and they approved it and reinstated our accounts, now weeks ago we did it again and they banned us. my question is they approved it in July and now they banned us. I tried to explain to them that me and my son trade once in a blue moon between each other that if we were card shufflers would we be doing it more often than once in a blue moon. Jason was the support person who approved this in July. I would really like somebody from topps to contact me on this situation. I been emailing them every day and they do not get back to me. this is an unlawful ban, and like I said we like to collect not shuffle cards. Our fan names on the app are brajus12 and brajus. Thank You.Desired Settlement: reinstate my sons account and mine.

Business

Response:

This user’s ban has been lifted upon further investigation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: from March 2013 to Present, I had Purchased a Box of Card called “ 2012 Topps supreme” which is $120 Per box 5 cards in a box. I pulled a “ REDEMPTION CARD” of a Autograph Rookie Jersey of the star “ [redacted]l [redacted]” with a redemption you have to Mail it in and they send you the Product, well several Months went BY I had not Gotten Anything, called there customer service they had told me “ ur not going to get it sorry”, I Called there [redacted] “ [redacted]nt C.” and He had told me that the product would be signed within 15 weeks”. I had waited 3 Months go by and still nothing. I had called Him Again and he had stated they were still waiting for [redacted] to Sign there Jersey, But its 2012 product and its now 2013 why is this still not done yet?. The Value of this Jersey is Est $ 8,000 -$12,000. It is only 1 of 1. Topps had Offered me other items in replace that had Not even Came Close to the Value of the Jersey, I had stated to them I was Not happy and other actions may be taken, a few days later I get a phone call from [redacted] stating “ [redacted]” will sign the Jersey in December of 2013, I really did Not Believe him so I called the Seattle Seahawks myself and got in contact and they had stated [redacted] has already done his Schedule Signings for the Year, they had gave me [redacted] Agent telephone # [redacted], I spoke with His Receptionist and told her the whole story and she would have [redacted] get back to me and still No Word, I Called The CEO of Topps left voicemail and there Attorney as well [redacted], and woman name Sabrina had called me which was [redacted] and told her the Whole story and she stated she would find out what’s Going why have I not gotten my item and why am I being offered less value items and here we are approaching 2014 and still empty handed, I have been told today that they have NO idea when it will be signed, Mind you this product was in 2012.....Topps has Not Offer anything up to The Value of anything close to this Jersey. I have Been jerked around Now for long time on this. and Expect Positive Results From Topps. How can you offer product that its been TWO YEARS and still NOT signed and he has done other signeings according to the Seattle Seahawks rep.Desired Settlement: I would prefer the [redacted] autograph jersey BUT being its been two years I don't anticipate him signing anytime soon Espec with playoffs in front. . 2nd out come. Possibly package deal, cases of 2013 or 2012 products equal value of [redacted] jersey or another package deal of some sort.

Business

Response:

Over numerous internal phone conversations with [redacted], we worked to find substitutions that were of comparable value to the jersey he was due to receive.

Review: I received a redemption card for a [redacted] Nickname Autograph out of 2012 Bowman Sterling. I redeemed the card through Topps website, however, when the card that was sent to me, it was missing a key component. It was signed by [redacted], but had no nickname inscription on it as stated on the redemption, on the back of the card, in Topps' sales materials, etc. I know other people with Nickname Redemptions have had this similar key component missing (all for redemptions - [redacted], [redacted], [redacted], etc.) and have had to escalate the issue for resolution. As it stands right now, the card is worth a fraction (probably 20-30% as estimated by professional industry appraisers) of what it would be with the Nickname inscription. I have e-mailed Topps several times and have received no response. I have also tried calling, but after being on hold for 3+ hours, I resorted to e-mailing again. I have tried to resolve this amicably, and have given Topps every chance to resolve this between us, but we can't do that if they don't respond. E-mails I sent to Topps and photos of the card are available if you need them.Desired Settlement: The bottom line is I want Topps to make this right. I want the card that I was promised when I pulled that redemption nearly a year ago. If they can not provide that, then I would expect it to be replaced with a card of equal market value.

Business

Response:

If [redacted] can please respond with athletes of interest, we will certainly try to make up this lost value, and apologize for this issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please provide me with shipping information when this card is sent out.

Review: I purchased a box of baseball cards from the Topps Company, a box of 2012 Bowman Draft Picks and Prospects. In each box (24 packs inside a box), you are guaranteed one autograph card. The autograph card that I received in the box was a redemption (when the player doesn't sign in a timely fashion they insert redemptions into the boxes, it is essentially an IOU stating when the professional player signs his card we will send it to you.) I entered in the redemption through the Topps website and until recently began to wonder where the card is, since the Topps Company does offer a replacement if it goes past a 15 week waiting point (I waited approx. a year). When logging onto my account, it shows that the card was "Shipped out" but with no proof. I have never received the card or anything in replacement to the card from Topps. I contacted Topps Customer Service through email on 12/**/13 and I understood it was the Holiday's and it could take a little bit to get back to me (totally understandable). 2 weeks later, still no update from Topps or any email back stating where my card is.Desired Settlement: I want the card or at least a card that has the same value to be delivered to me. As a paying customer it isn't very satisfying to get a "IOU" redemption card, let alone NEVER delivering the item to me, yet in their "system" it shows it was shipped but with no proof. The said card that I am owed is a 2012 Bowman Draft Pat Light Base Autograph.

Business

Response:

We have sent [redacted]another one of the card in question to rectify this issue.

Review: In 2011, I purchased baseball cards that were produced by the Topps company. Specifically, 2011 Topps Triple Threads baseball cards. On the outside of the boxes of this product, the Topps company states that each box will contain one card which features an on-card autograph and three relics (pieces of bat, jersey, etc.). In the card collecting community, these are known as the "hits" in the product. They are the most valuable cards in the Triple Threads product, and the main reason why consumers pay around $300 for a single box of the product. If these cards weren't in the product, consumers, quite simply, would not buy the product at this price point. In the boxes, Topps did not include these cards, because Topps never actually produced these cards. Instead, they included "redemption cards." When a consumer pulls a "redemption card" from a pack or box of cards, he or she is instructed (directly on the redemption card) to go to the redeem.topps.com website and input a code found on the card. The redemption cards have become an increasingly common inclusion for the Topps company. The front of the redemption cards states the specific card the collector will receive after he or she inputs the redemption code. In the best-case scenario, collectors have to wait an extended period of time before Topps manufactures the cards and sends them to the consumers. In the worst-case scenario, Topps pulls a bait & switch. That is what happened to me. Twice. The cards I expected to receive (because I entered the redemption codes, as instructed, on the Topps site) were: 1. a Pedro Alvarez autographed, three-relic card, serially numbered to 75, and 2. a Pedro Alvarez/Andrew McCutchen booklet card (a card that folds open, and is very popular and valuable among collectors) that was autographed by both players and included three relics from each player, serially numbered to 50 or less. I input the codes for those cards in 2011. McCutchen and Alvarez are both very popular players who recently were selected to the 2013 All-Star team. They play for the Pittsburgh Pirates, who currently have the best record in baseball. Both players are becoming more and more popular with collectors, which is making their cards more valuable by the day. Last week, after waiting almost two years for the cards, I received two different pieces of mail from the Topps company. These were "replacement" cards for the two cards that I rightfully had coming to me. The replacement cards were autographed cards of Bert Blyleven and Duke Snider. Neither autograph was "on-card." Instead, both cards featured autographs which had been signed on stickers, then placed on the cards by a Topps employee. To collectors, sticker autographs are much less desirable and valuable than on-card autographs (which Topps promised on the boxes of 2011 Triple Threads). Neither card was serially numbered. Neither card featured ANY relic pieces. In other words, the "replacement" cards Topps sent me were in no way equivalent replacements for the cards I should have received. To put it simply, I ordered two steaks from Topps. They waited two years, then sent me a hot dog and a plate of meat loaf. Topps also included a letter in each envelope stating that the cards I expected could not be made. This is because Pedro Alvarez never autographed any cards for Topps.Desired Settlement: I sent the Bert Blyleven and Duke Snider cards back to Topps, with a letter explaining why I did not think they were acceptable replacements. In the letter, I stated that I expected Topps to send me replacements which were MUCH more like the cards that I should have received. Specifically, I should receive one card that is a booklet and features two autographs and several relic pieces. I should receive another card that features an autograph and relic pieces. Both cards should be of popular, All-Star caliber players. I just sent these cards back yesterday, so Topps has not yet received them. I am posting this complaint with the Revdex.com so soon because I have the time, since I do not work on Sundays. Since Pedro Alvarez did not sign any of the cards, I realize it would be unreasonable of me to request any cards autographed by him. Instead, I want cards similar to the ones I expected when I purchased the product. This outcome seems fair and reasonable to me.

Business

Response:

We are sorry to hear about [redacted]'s dissatisfaction with our Topps Uncirculated program. Due to the substantial wait time for the completion of many redemptions, we truly wanted to make right and try and over-deliver on the autographs we supplied as replacements.

However, despite our efforts, there were of course some pitfalls in this operation. Some low-numbered cards were difficult to adequately replace, as well as certain products (such as our Entertainment line American Pie).

At the end of the day, we want all of our customers to be completely satisfied with the end result of their replacement(s). It is for this reason that we will be sending a care package to this customer. We sincerely hope that the enclosed product is met with nothing but enjoyment, and that all of the items are valued additions to his collection.

Sincerely,

Topps Customer Service Team

Review: I purchase and redeemed a redemption card for a dual patch card of Frank Thomas and Ken Griffey Jr. (numbered to 10) from 2013 Topps Five Star Baseball in 2013. Since redemption I have waited nearly two years with no progress from Topps. I have called Topps customer service multiple times and spoke with two separate representatives. Each has told me that the "card was not made to Topps standards and was being remade". In nearly two years there have been no updates, no meaningful responses to demonstrate Topps has made any effort to produce this card. Despite this, Topps has featured multiple sets with Ken Griffey Jr. and Frank Thomas autographs and patches in subsequent product years.

My most recent discussion with Topps CS regarding my options have provided me with replacement options which are valued significantly lower than a card of this nature with players of this caliber go for. I was encouraged to accept Topps valuation and was told if I chose to decline they may simply "send me a random replacement in the future if they decide not to make this card". When I challenged Topps valuation on the card and asked for their supporting evidence for obtaining valuation they simply stated it was determined by management and that was it. This is all despite the fact that there are no comparable cards on the market to determine a valuation because Topps has not made them. I have asked to escalate to management and was told "my manager is too busy and will likely not call you".

The inclusion of these players autographs in products in 2014 and 2015 suggests that the hold up is due to Topps being unwilling to produce the card, rather than a delay by the player. The alternatives that have been presented have been in the form of an ultimatum with no transparency. Topps has not responded to my request for escalation and at this point I feel the need to file a complaint.Desired Settlement: My ultimate desired outcome if for the delivery of the dual patch auto card that was redeemed of Ken Griffey Jr. and Frank Thomas. Topps has produced no evidence or updates as to any efforts to produce this card. They have produced cards of these players since the release of this product without fulfilling the requests from previous years. Replacement is a last option as I would like to obtain the card which I redeemed.

Business

Response:

Topps redemption program offers a substitution of the original card after 15-weeks of equal current market value.The current market value card due to the consumer was assessed based on completed and sold auction sales on [redacted] of the same players.The consumer can continue to wait or work with a CS representative to complete the substitution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have attempted to contact Topps CS on multiple occasions with no successful resolution. Topps has provided no update as to the status of the card in nearly two years and significantly undervalues the card when replacement options are offered. When asked for evidence or support of their valuation they have supplied none. There are no completed sales of this card on ebay, and similar cards with these players and higher end brands to support Topp's valuation of $200 (as CS response says completed [redacted] sales are used). Attempts at escalation for a manager to call or provide further information have been ignored and I was given an explanation that the manager "is in meetings all day".As stated, my desired resolution is for the production and mailing of the card I redeemed. Topps has failed to produce this card or provide any update or reasonable explanation on the delay other than "the card was not made to Topps standards, and is being reproduced". In nearly two years, the status has not changed despite the fact that multiple game used and autograph cards of Ken Griffey Jr. and Frank Thomas have been released in products in 2014 and 2015, suggesting that Topps has the materials and means to make this card, but refuses to absorb the expense to make a card which was released in a product two years ago.I have been encouraged by Topps to accept their replacement offers because "if Topps decides not to make the card it will be replaced with random cards at their discretion" and this can happen at any time of their choosing without notice. Ultimately, if Topps CS or management were willing to provide any transparency, status update, or reasonable assurances that efforts are being made to make this card, or that the card WILL be made, I may find that satisfactory to satisfy my complaint. Due to the lack of communication, failure to produce the card, and the unwillingness of Topps CS to provide reasonable replacement options I will not close my request.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As with Topps previous response, this response offers no resolution. I have called Topps CS several times with no resolution. Topps CS representative says I can "work with a CS representative on a replacement", yet there is no working with CS as I was given a take it or leave it option for replacement. Topps CS states there is no "formula" for replacement values. This is understandable, however Topps CS can not offer any evidence for what "similar value" cards they are using for a basis for their valuation. They have given my card an extremely low valuation and overvalued the options provided for replacement.That said, as stated in my original complaint, my desire is for the original card. Topps will not provide any update as to the status of this card, yet continues to pump out other products featuring autographs and patches of these two players. I will not close the request until there is some meaningful action or update with the status of this card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We cannot advise the information the consumer is requesting as it is not available.If the consumer wants CS help, we will be happy to do so following our policies.

Review: My problem is two fold, both regarding delivery of product owed. I ordered a box of 2012 Topps Archives Baseball via their eTopps catalog system on September **, 2012. I paid $14.50 for delivery, my card was charged, and the box was never delivered. A second item in the order, a single card, was delivered. The item is listed as being on backorder but the order was never filled. I have sent numerous emails to customer service, made a number of calls, and left messages for customer service, with no reply. In addition, I have about 130 eTopps cards in two accounts currently held in storage at Topps. I intended to have them delivered to me using their "points" system, but Topps discontinued that practice without warning, and doubled the rate for delivery. The cost for delivery now exceeds the value of the cards I own. My attempts to contact customer service for delivery of my cards have again gone unanswered.Desired Settlement: I would like my order of a box of 2012 Topps Archives baseball delivered to me. If the product I ordered is not available, I want product equal to or greater than the value advertised when I ordered the product, which was $300. The value is posted at this link: http[redacted] I also want the eTopps cards in my accounts (account usernames "[redacted]" and "[redacted]") delivered to me as well. Because Topps has not acted in good faith or responded to my requests for customer service, I want the eTopps cards delivered to me at no charge.

Business

Response:

We have found an excellent replacement, valued at $300.00 as well.

Review: Due to factory damage, I returned a $900 plus baseball card for replacement. I followed all requirements set forth by Topps replacement, and Topps has deemed it was factory damage and agreed to replace the card. Their policy is to replace within 2-4 weeks, with no communication from them I contacted them at around 5 weeks. their customer service then stated that since I had called they would get started on a replacement. We are between 8 and 9 weeks now and no replacement as of yet. Their policy is a replacement of equal or greater value, thus far all offers have been well below the value of my card. they are offering multiple cards for one card, none of the packages that they have offered is meeting the value of my card, and as they offer more cards I am incurring additional grading fees for multiple cards vs 1 card. I have requested on several occasions, both by phone and email a 1 for 1 replacement but have been told they do not have a single card of equal or greater value. considering that they are the largest card manufacturer in the US I find that hard to believe. They continue to argue that their card value, for live sale, is far higher than they truly are. Simple research on each offer that they have made has and will prove that point. I have, to no avail, tried to explain this numerous times. I received an email from a [redacted] informing me that if I do not choose one of their offers that they will choose for me and ship whatever they like. per a Topps employee, that is not in line with their policy. per this employee, all replacements must be customer approved. The [redacted] has given me a deadline of 6-**-15 to accept their offer or they will ship, again, whatever they choose. Though I would prefer a 1 for 1 trade, I have combined 4 cards from their offers and made a counter offer. Multiple emails since and they have not responded to my counter offer. My counter offer may be somewhat higher than my card value, but not much and it should offset the extra cost that I have to incur in grading fees. I have filed a claim with the FTC - Consumer Protection, they recommended that I file with Revdex.com as well. At this point I can only hope that they will follow through and do what is right. I can say that I am just 1 of many customers fighting the same battle with them on a regular basis, I have recommended that my fellow collectors follow suit and report their issues as well.Desired Settlement: Simply, a fair priced replacement, of equal or greater value to what I received damaged. Preferably 1 for 1, but if not a true value. not the bloated values that they are placing on their items. I am willing to work with them, but not to be taken advantage of or slighted. I am not new to this business, I understand values and how to research. so again, an appropriate replacement. Thank you for your time.

Respectfully,

Business

Response:

[redacted] worked directly with a CSR at Topps. This issue has been resolved. Tracking # [redacted]

Review: Topps company is using deceptive practices by placing redemptions in their products...not honoring these redemptions....then setting their own market price for said redemption to give you a replacement baseball card withDesired Settlement: I want a fair market price on my redemptions...also would like the redemptions to be removed from products altogether as I would say as many as 50 percent of the cards never are made to begin with

Business

Response:

Substitution values are determined buy recently sold items on [redacted] and [redacted] values. The value the consumer paid for a card is not relevant in the valuing of a card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I paid 800 on [redacted]...so how can you tell me you use [redacted] prices but yet it does not matter what I paid...

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined but in your email regarding replacements you have stated that you went off [redacted] prices...so which is it?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Consumer disagrees with Topps policy on current market value. Topps is happy to substitute the card due to [redacted]s. To complete the substitution, [redacted] can email [redacted] or call ###-###-####. We will work with [redacted] to find a suitable equal current market value replacement.

Review: On April [redacted], a group of my redemptions had been marked as shipped with a tracking number on Topps' redemption site. On the [redacted], I checked the tracking, and they had still not been shipped whatsoever. I contacted Topps customer service to see if there was a hold up. I spoke to a CSR named [redacted], and dealt with him all throughout this process. I was told there was, and it's been sorted, but there was still a small issue.

One of my most valuable redemptions, a 2013 Tier One Dual Auto of Trout/Harper /25 (which had been completed for a while as shown by [redacted] sales I had been monitoring) was not going to be included in my shipment. He says they don't have any more. This is especially curious because I have seen and personally know several people that had the same redemption and received their card without issue. I ask if they printed more redemptions than they printed cards, and he assures me that they didn't. I asked if they used my card as a replacement for someone else, and he assures me they didn't. But he refuses to tell me what happened, or even speculate what could have happened to it.

[redacted] then emails me a few days later saying he has great news. The reprint process of my Harper/Trout dual is complete and they will have the card remade and resigned. I'm ecstatic. I'm more than happy to wait a little longer in order to get what I'm owed. He then replies that that email was meant for someone else, and that there is no hope for my card being remade. When asked why someone else's Trout/Harper can be remade but not mine, he has no answer.

5 days passed, I had emailed [redacted] twice with no reply. We agree that the card cannot be made, but we agree on a value for suitable replacements. $650. He says he will start looking for replacements. Luckily, with my situation, value was very easy to place as there were several of the cards I was owed selling at once.

On April **, [redacted] suggests that Topps could buy one from a third party, and then ship to me. [redacted] said that could very well work, but that I'd have to agree that the card would not be in gem mint condition. I agreed happily. Several duals like mine, and other dual Harper/Trouts passed, and with no replies from Topps. Only when I asked them did they mention they didn't get the one that had just ended, but were already looking at another auction that had just been listed. This went on for a few weeks.

On MAY **, [redacted] emails me and tells me that procuring one off the market is not an approved option. Why it took nearly a month to tell me that, I'm unsure. After this, we agreed that a replacement would be our best option. We agreed on a value and he said he would begin looking for cards they could use as a replacement. He was kind enough to listen to my suggestions on what I'd like replacement wise, but he told me he couldn't make guarantees on what they have available. I understood.

A few more back and forth emails were made, mostly him making offers of replacement cards. Every offer he had sent me was well below our agreed value of $650. We used [redacted] to look up values, and every subbsequent offer never broke the $500 mark.

[redacted] made one last offer, totaling $375 based on the completed [redacted] auctions. I declined that offer, saying it wasn't a fair replacement value.

I received this in response: "My manager and I have tried our best to fulfill your requests, but the offers made already are the best I can do from a negotiations standpoint. It is of the utmost exception that we have even corresponded this much, so I am sorry to say that the offer sent earlier is all I can send you from a specifics standpoint. If you would like to decline that offer, we will take the value of your dual (the value discussed originally) and send you something of that value – you would not know what you are getting until it arrives."

I declined that, as well. That email was sent on June **, and I have yet to hear from them since. Which makes me think they are ignoring me and my situation. A very clear fault in their customer service. Luckily, I saved every email and have an entire record of our correspondence/offers.

I feel I have no other alternative than the Revdex.com and/or legal action. I can't get a reply from [redacted] or his [redacted]. Which has led me to this.

It also seems they are holding my other redemptions that are complete back because of this, and I fear that they may be used as replacements for other consumers, as well.Desired Settlement: Ideally, I would like my card remade. I know this is something they can do as shown by [redacted]'s email to me that was meant for something else. I also know another person who had a 1/1 remade due to damage while being shipped. If it takes a few more months, I'd be happy to wait if it means me receiving the card that I'm owed.

If that is not an option, I would simply like 1-2 cards of an equal replacement value of $650, as we agreed upon.

I have been more than willing to work with Topps in this matter, and I remain that way. I simply want them to correct their mistake.

Consumer

Response:

At this time, I have been contacted directly by The Topps Company Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They did not reach out to me. I was able to track down the [redacted] of customer services ([redacted]) personal work line.

We had one conversation in which she said she would be taking the case over. She is currently looking for suitable replacements. I'll update when I hear back from her.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Consumer accepted and received the following cards to replace the original - 2013 Dual Auto Relic Sale/Kershaw 2013 Chrome Auto Silver/Black Arcia 2014 Gypsy Queen Auto Gold Aaron 2014 Museum Primary Quad Auto Kershaw Tracking # [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

While my complaint has been resolved, I rejected this simply because the information is wrong. Topps has has given me replacements, with which I am satisfied, but they are not the ones they've listed in their most recent reply. The ones which they've listed are actually redemptions I had entered, and received, without issue. The cards I received as replacements for the card in the original dispute are as follows: 2013 Five Star Silver Signatures Mike Trout /52013 Tier One Pedro Martinez Auto /502012 Five Star Quotables Clayton Kershaw /10Again, I am pleased with this resolution, I simply rejected it in order to get the facts straight. Both for their records and mine.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I received a redemption card code out of a box last Spring, which I immediately redeemed on the Topps website. The item for an Autograph 1973 mini Mike Schmidt was to be delivered within 8 weeks max. I have yet to receive item and still showing pending on the website. I sent a status email over a month ago and received no response. I just sent another email today and didn't want to wait any longer before notifying the Revdex.com. I strongly believe Topps practices are unethical with false promises.Desired Settlement: If they cannot provide the card I would like a suitable replacement in value of the same player or any of the players below.

Derek Jeter

Bryce Harper

Albert Pujols

George Brett

Any other reasonable comparable replacement.

Business

Response:

We would like to share some information regarding [redacted]' card.

Review: I bought a redemption autograph card. I filled out the redemption online in December of 2012 and was told to allow 12-15 weeks for delivery. I began contacting Topps via e-mail in April. I was told another four weeks. Still no card showed after four weeks. I continued to e-mail them once very couple of weeks. Originally they responded to the e-mails. Then stopped completely. I called them and waited over an hour to speak to someone. I told them I did not want a random player since I specifically purchased that card for the player that was on there. The lady asked what I would take instead. I had been told by others that they replaced them with a current box of cards. I asked for a specific box and she took my cell # and said she would call me by the end of the day and let me know if it was approved. No call. I waited another week and replied to the e-mail chain for incident # [redacted]. Again, only the auto response that they received it and would get back to me. Although I have tried continuously to get this resolved I am now just being ignored. I have been buying Topps products for over 40 years and I am shocked at how they have treated a customer. I tried to contact them through their[redacted] page also with no response. I did realize that many people had the same issue and said the only way the got it resolved was to contact the Revdex.com. I'm sorry it's come to this.Desired Settlement: I would either like to receive the card I bought. Redemption code was [redacted] for a Gerrit Cole auto or I would like a replacement box of 2013 Bowman Baseball HTA Jumbo Factory Sealed Hobby Box. I believe this is fair due to all the time I have spent trying to get this card and the ignoring of my e-mails, etc. Thank you.

Business

Response:

We apologize that [redacted] has waited for such a long time for this card.

For such a long wait, we are very happy to extend the offer of a replacement card, which will be equal or greater value (based on Beckett book memorabilia pricing company). The current book value of this Gerrit Cole card is $25.00.

However, we cannot offer specific replacements for many reasons. First and foremost, we only keep a very small percentage of all of the cards that we print, in order to help with any issues our customers may be having. As such, our inventory is always scarce, so when we replace a card that is not yet complete, we can only guarantee equal value and the same sport.

Furthermore, for a customer to wish to choose a specific athlete somewhat contradicts the nature of card collecting - as it has been since our inception. By that we mean, when a customer buys our products, they do not know exactly which players they will get in their box of cards, and the same can be said for a replacement redemption.

We will happily send an equal-value replacement if the customer would like, but we absolutely cannot guarantee any specific players or products, only the same sport and Beckett book value.

Please let us know how you would like to proceed.

Thank you.

Business

Response:

We are sending a $30 card to Mr. [redacted]. It will be in our mailroom by E.O.D. today.

Review: I purchased 2 cases of 2013 Topps Chrome Football in Nov. 2013. I contacted Topps with a certified written letter explaining my disatisfaction with the contents of the cases and provided them with wrappers, receipts and photos and heard nothing back. The package was delivered and signed for by an excutive. My issue was I paid almost $1,500 for the two cases and the contents were so horrible collated the resale on the cards netted less then the cost of 2 boxes (under $150). I took a loss of $1350 on a product that Topps produced and I am not happy with the fact of the ROI and the fact I did not hear a word regarding my issue.Desired Settlement: I paid $1,500 for 2 cases one from [redacted] and one from Atlanta sports cards. I am not asking for $1,500 refund I am asking that Topps does something to fix the $1,350 loss I incurred by purchasing their product.

Business

Response:

Topps does not guarantee any resale value on products.

Would you please advise who signed for the letter? We would like to make sure the proper department receives the letter to handle this inquiry.

Review: My problem could have been several of the choices above. I have trading cards that are redeemable for an autographed card for the player on the card. I have contacted Topps several times and told it would take a month and I would have my items. I asked for the cards I paid good money for to be replaced with other cards I consider to be of equal value because the player I requested has had live signatures in products after the date of my card. That means they dont care that I am waiting patiently for an autograph of my favorite player and they consider themselves fine because they have my money. I waited on the phone for over 2 hours a couple weeks ago to try and find out what is going on but I never got an answer to my phone call even. I am so frustrated by all of this that I have pretty much given up on not only Topps trading cards but also the entire hobby as a whole. The sad part is I really enjoyed it but things are so bad with the promise of one thing just to be given NOTHING I cannot accept anymore.Desired Settlement: I want ALL current redemption cards replaced with cards I consider to be equal value because some of these cards are very rare and in 1 case even the only 1 that will exist. Id like a list of possible mid-higher end replacements and I will choose from the list. Off the top of my head and the 2 cards that have me so upset are a UFC Bruce Buffer ring card autographed card serial numbered 1/1 and a MLB Carlos Gonzalez Topps Triple Threads Gold autographed relic card serial numbered /9. To me both of those cards have a fair value and I want cards of people I collect from baseball or football. I collect John Elway, Andrew Luck, Barry Sanders, Cal Ripken Jr, Ken Griffey Jr, and Willie Mays. I also collect cards of teams I like such as the Denver Broncos and Colorado Rockies. Id also consider cards of up and coming players from products I know they produce a lot of because I just want this to be over so I can close my account and not deal with them anymore.

Business

Response:

We are sorry to hear that [redacted] has had these longstanding issues.

Review: On 5/*/2015, I sent Topps a card to be replaced due to a recent product recall (2015 Tribute Baseball). The card I sent was a Adam Jones Orange Autograph 38/75. The card arrived at their [redacted] facility on 5/**/2015 (have provided tracking number). I have not heard from Topps throughout this entire process I have tried contacting them multiple times through their online interface, but with no response.Desired Settlement: I would like to see prompt delivery (including a tracking number) of the promised replacement card (valued at EQUAL OR GREATER VALUE) plus a bonus relic/autograph as Topps stated in their initial statement about the recall. I would also like a written apology from the Topps Company regarding this matter. I'm tired of being the one who has to pay at Topps' mistake.

Consumer

Response:

At this time, I have been contacted directly by The Topps Company Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Topps is saying they can't help me because I mailed the replacement to supposedly the wrong location, even though I spoke with a Topps representative that said to mail it to the [redacted] facility. This is not my fault.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by The Topps Company Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I still have not received any replacement and they keep ignoring me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Replacement cards for the Tribute Recall were shipped. Tracking # [redacted]

Review: I have had a "redemption" filed with Topps since January 2013--OVER A YEAR!!! I have contacted Customer Service both by phone and by email to try and figure out what the problem is on delivery of Topps PROMISE of product I PURCHASED OVER A YEAR AGO. [redacted] from online Customer Service told me on or about Jan. [redacted] 2014 that my card was to be delivered in "up to 4 weeks." Here is the copy and paste of that email:

Customer ([redacted] ) 01/**/2014 03:41 PM

Hello,

Where is my [redacted] redemption? My redemption account user name is and my redemption code is [redacted]and it's for a 2012 Topps Prime Prime V Auto Relic. I entered this redemption over a year ago and am wondering what the hold up is. Please respond. Thank you.

Sincerely,

Aron

Response ([redacted])

Hello,

This redemption has been completed. You should receive it within 4 weeks.

Thanks

Topps Company

My redemption page however, now 6 weeks after my inquiry, STILL says pending. My pateince has worn out and I am now filing a complaint with the Revdex.com and DEMAND Topps DELIVER ON THEIR PROMISED PRODUCT.Desired Settlement: Please deliver on your promise and IMMEDIATLY SHIP ME MY [redacted] 2012 Topps Prime Prime V Auto Relic redemption code [redacted]

Business

Response:

We do apologize for the extended wait time of this card. The athlete in question, [redacted], did just recently sign the autographed stickers for these cards. Once we apply these stickers to the 500+ cards, we can ship.

However, if this customer would prefer not to wait for this process to complete, we can send a football autographed card of ?equal and current value ?instead.

Please let us know how you would like to proceed - and once again, we apologize for the wait.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Due to the fact I was told by Customer Service in January 2014 my card was to be shipped "within a few weeks," and due to the fact that I first submitted the redemption in January 2013, I would like a guarantee that my card shipment will be expedited. I would like a guarantee on a shipping date. Not simply "we will ship." I want to know what date it will ship and I want it expedited.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We cannot guarantee a timeframe on this card, as ?many ? of our customers are experiencing unfortunate, extended waits right now.

We can send a care package of football product out to this consumer while we get the [redacted] card ready, but that is our ?final ?offer in a case such as this.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

However, I would like to state for the record that Topps' business practises are questionable at best. To sell a product that includes a "rain check," i.e. a "redemption card," that they cannot fulfill after more than a year goes by, is really disheartening. Name any other product that does this. If Topps cannot secure an autograph at time of production, DON'T PROMISE one for "some period of time later in the future whenever we can wrangle the athelete to sign."

Please do send me the "care package."

Thank you.

Sincerely,

Review: First off about two years ago I got an American Pie redemption card, for a rare card and they never redeemed it. Instead they sent me a junky replacement.

Then I got a redemption card for Russell Johnson in the Topps 75th products. Topps keeps telling me "a few more weeks". They have told me this for the past year over and over. Where is this card? If you don't have it, don't advertise it. Every other card company does redemptions in a timely manner, but Topps throws these redemption cards into there prodcuts all the time and then it is a huge hassel to get the cards promised to us! Why? They shouldn't be putting redemption cards in their products if they don't have access to these cards! It false advertising! So, I want to know where my autograph is and a specific date as to when I will get it.

Secondly, I bought a box tonight of "2014 Topps Platinum NFL cards." This was a sealed box. It states that you will get "1 autograph patch & 2 Rookie autographs". I opened the whole box and got my autograph patch and only 1 rookie autograph. I would like to know where the other one is! Was this a misprint on the box or a collation issue and either way, I want to know how to get another autograph as I deserve. The box number is "[redacted]".Desired Settlement: We would like the Russell Johnson autograph sometime this month (January) or a refund of $100.00. Additional we would like a random rookie autograph from the above mentioned product, along with an explanation and apology plus something to compensate the time wasted over this.

Consumer

Response:

At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID [redacted].Sincerely,

Business

Response:

Consumers product was shipped to him in April 2015. Tracking # [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I recently bought a box of baseball cards for my son. When the box finally arrived, many of the cards were damaged, or misprint. Also I was missing my hit. I am extremely disappointed by this. I have called Topps many times but there company never responds. I would like a replacement.Desired Settlement: [redacted]My desired outcome is a replacement of product.

Business

Response:

After looking through our order system and email management systems, we are not able to find any order for this consumer with the contact information on this complaint.Please supply the order number, email address, name, and ship to address for this purchase. This will help us rectify this issue quickly.Please use the link below to review our return policy:[redacted]We are sorry to hear that your recent purchase of a Topps product contained damaged cards. The Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies last. Topps will send a replacement of similar value (same card not guaranteed).A request must be accompanied by the following five items: (1) Missing Hit/Damage Claim Form, (2) a letter of explanation, (3) copy of receipt from the store in which you purchased the cards, (4) pack wrappers and (5) proof of purchase (UPC code found on the bottom of the box) sent to the following address:The Topps Company, Inc.[redacted]

[redacted]ATTN: Consumer RelationsTopps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxes. Please note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mail. Replacements for eligible cards will be shipped within 2 to 4 weeks of receipt. Any ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer.We will then review your issue and begin taking steps toward rectifying it, please allow 2-4 weeks for delivery. We hope this information is helpful to you. As always, please do not hesitate to contact our Customer Service team (By phone: ###-###-####, or by Email:[redacted]) if you ever have any other questions, comments or suggestions. A customer service representative will be available to assist you between the hours of 9:00am - 4:00pm (EST), Monday through Friday.Thank you once again for taking the time to write. We appreciate your interest in Topps and hope you continue to enjoy our products. Sincerely, Consumer RelationsThe Topps Company, Inc.

Review: I purchased a packet of Topps UFC Moment of Truth 2011 trading cards. In the packet I received an redemption card. The steps on the packet, required me to go to "http[redacted] and enter my code. When I tried to do this I received an error : "The Redemption code that you entered is inactive" The expiration date on the card says it expires on "11/**/14" so there is no reason that I should be getting that inactive error. I have tried contacting the company 4 times via online support and email over the last 4 weeks, but have received zero response. Not even to let me know they have received my complaint.Desired Settlement: I would like them to fulfil their agreement and actually post out the redemption card.

Business

Response:

If we could please have an image of the front and back of the card, we will happily enter the card manually for this customer to save the trouble of mailing it in.

Review: When players aren't able to sign in time, or if a card cannot be made, Topps places redemption cards in products which act as IOU's. The redemption comes fit with a code that the buyer enters online, and then the buyer is told it will be at least 12 weeks for it to be processed. In August of 2013 I purchased a redemption code off [redacted] for 149.99. The code was from Topps 2013 Museum Collection, for a triple relic auto of [redacted], who happens to be my all time favorite player. I was ecstatic. I entered the code in September of 2013 and to my surprise and pleasure, the card was made rather quickly. (which I'm very happy about Topps.) I first checked on October **, 2013 and it said the card has been shipped. I believe that the card's status was changed even earlier than that. It is now October **, 2013 and I have yet to receive the card. I know Idaho is a long way from your headquarters but it does not take 12 days to ship here.

I have emailed five times with no response, and called three times getting an answer all three times; but the representative has told me each time that he would check on the status and call me back later that day with a tracking number. I didn't receive a call back any of the three times. The card is being sold on [redacted] for upwards of 175$ right now, but it is more the fact that it is my favorite player, and my first auto that I would own.Desired Settlement: I would like the card delivered. Or at least a representative to call me back with a tracking number; I am sitting in the dark and a 175$ hole in my pocket until I can gain some information as to where this card is at. If it was sent back, I would like it re-delivered with a tracking number provided.

Thanks.

Business

Response:

For [redacted], we filed a claim with FedEx, our shipper. We are sending [redacted] another one of these cards! This can be tracked via FedEx’s website with the following: