The Topps Company Inc.

Review: I purchased a topps pack that included a rare redemption card - the card entitled me to a 1964 Topps Wax Pack. The pack has never arrived and its been way beyond the length of time it was supposed to take according to their redemption website. Upon getting the card, I immediately followed the directions by entering the information on their site. It has never said anything other than "pending." I attempted to contact their customer service (was on hold for approx 3 hours!) and they said they couldn't tell me anything other than it is still pending. The redemption code is [redacted].Desired Settlement: I would like to get the pack that I won

Consumer

Response:

At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

If you can please tell [redacted] to E-mail me directly at [redacted] I have some replacement options for him.

Review: I turned in a 2013 Bowman Inception [redacted] Autograph base several weeks ago along with my other colored and numbered cards. All the cards arrived but the base card. I called to get the information because item is marked as shipped at the same time as my other cards. I called at 11:36am (PST) and was placed as number [redacted] caller. By 1:25pm (PST), I was the first caller and was left hanging until I hung up the phone at 2:45pm (PST). I have no idea their level of customer service is this bad with so many of their products out there at Target, Wal-Mart, etc... This is incredible and I wanted to stick to the end to see what is going on until my friend texted me and told me that Topps customer service is on the east coast and they are probably closed by now.Please do something to help the consumer for being treated so poorly and unfairly.Desired Settlement: Issue the redemption cards as soon as possible and keep your customers informed. In my case, send out the card NOW. If you do not have the level of customer service required, then please do not sell too many products out there. A lot of people putting a lot of time and money into collecting to pass the time and should be enjoying what they are collecting, not being treated so poorly. HIRE MORE SERVICE REPS AND KEEP US INFORMED.

Business

Response:

We are sorry for [redacted]'s frustration, but often times, athletes fulfill a part of their signature obligation.

Review: Waiting for a redemption product for over a year. [redacted] 2012 Topps Finest Auto Jumbo Relic Rookie X-fractor of Will Middlebrooks PendingDesired Settlement: Or refund

Business

Response:

We apologize for the extensive wait for this card.

Review: I was unfairly banned while playing the iPhone app "Topps Huddle" I sent a trade favorable trade for me to jmichaelmorrelli and he accepted. Minutes later I get a message in another trade saying "IM GONNA *bleeping* get you banned" That night the chat was absolutely spammed by him saying "[redacted]" and to report me for 2 to 3 hours. He even sent a tweet out and said I "scammed him" and gained supporters quickly. I would like to state that I NEVER had dialogue or and conversation with anyone promising I'd give them anything. I simply sent a trade and he accepted obviously regretfully. If I'm getting banned for getting an unfair trade then about half of your users in ur app should be banned as well. Look at my two current offers I have currently. You're saying if I accepted them and then reported the guy for scamming they get banned for just sending a trade?!?? Obviously I play this game a lot everyday if u look at my trade pile and respect the makers and everyone that plays it. I just thing a permanent Ban for that is not correct action at all. Simply just sent a trade. I never "scammed" never "crosstraded" never had any previous dialogue with anyone previous to trades. I play this game A LOT. and unfair trades happen ALL THE TIME. to ban someone over trading, which is the core of this game, is absolutely unfair. Again I would like a response and obviously a suspension lifter because I believe I never "scammed" anyone. The guy just got a handful of people to report me as a scammer when I never scammed anyone.Desired Settlement: I would like my trading account unbanned ([redacted])

Business

Response:

This user’s ban has been removed upon further investigation.

Review: I would like to form a complaint against The Topps Company regarding Topps Bunt, an app on [redacted] that involves collecting and playing cards for points. Through out my time with the app, the Topps company has displayed unfavorable acts towards its customers. Not providing awards and coins as promised, failed to insert cards as advertised, failure to fulfill obligations as promised, among other minor errors. The main reason why I am reporting Topps is because firstly, they changed requirements for their Post Season Team Collection Award. Initial article stated fans only had to collect commons to receive the award and free coins. Towards the end of the post season, topps changed the requirement which included collecting extremely rare cards to get the award. Secondly, I collected certain collections and have yet to receive the award. Topps noted that awards would be given out one time only on Novemeber *. I did not receive the award or coins as promised. I tried contacting customer service but no response. I had issues with customer service in the past. One example I have is that it took 2 months for them to take action on my missing coins. I am not the only person who is frustrated with topps. many other fans and players complain how they do not live up to what they advertised. Some, including myself believe they favor certain fans. Possibly the fans who spend hundreds if not thousands of dollars on coins to purchase packs.Desired Settlement: I am more concerned that topps changes its ways. I would like to receive a refund of cash I spent that was used to purchase coins to buy packs within the app.

Consumer

Response:

At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

We apologize for the long wait times on support issues. Since his issues in November we have dramatically ramped up our support efforts/team. If he can tell us the amount of coins he is missing and the name on his account, we can make sure he has any missing coins sent to him.

Review: Spent 150$ on their product, have been waiting 6 months for an online redemption, called today to check the status of the redemption and after waiting on the phone for 2 hours and 15 minutes whoever answered the phone hung up!Desired Settlement: I would really like an apology for my time that was wasted and would like my item shipped already!

Business

Response:

[redacted]'s card is the following:

That card is nearly completed. The athlete Hakeem Nicks needs to sign these for us in order for it to be fully completed so it can ship.

Review: I have currently been waiting beyond the advertised time to received redemptions for trading cards that carry a significant value to me. I have spoken numerous times with customer support on the issue, and have been repeatedly told that there is a back order on fulfilling to the redemptions, but the cards I am owed are one hand. During this time, I have been notified by numerous other individuals that have requested the same cards that their redemptions were fulfilled promptly. The only difference is that my redemptions were entered in many weeks, if not months, prior. It appears that Topps has chosen to ignore the prior obligations and is choosing to fulfill the obligations that are most current. It is similar to the LIFO method of moving inventory and rather the FIFO method that is used by nearly 99% of businesses.

Each and everytime I speak with customer service, I am told they would send a message to the distribution department on the issue, but I have yet to receive anything. Whether the company chooses to admit it, these sports cards are very valuable on the secondary market and with each week that passes, my business losses money by not receiving the product(which I paid for) within the time frame listed on the cards.Desired Settlement: All I want is the cards that I am due. I have paid for them, and have waited patiently for them. There should not be any single person that attempts to redeem the exact same card that receives their cards prior to someone else that is waiting. I fulfilled my part by purchasing the product, please fulfill yours by sending me the exact same cards that I have redeemed.

Business

Response:

We understand [redacted]'s frustration with the extended wait time. Unfortunately, due to current circumstances, amny of our customers are waiting longer than usual for redemption cards to be shipped.

Review: Bought topps products instead of getting the card stated on the box I got a redemption as the card was no yet ready to Insert Into the production run. Well redeemed then 4 in total one in 2011 the rest In 2012. After a very long wait was told there not either made or simply not making the card and a replacement would be sent that was three months ago. Have emailed and called with a collective hold time of 10 hours. As when you call they say 13 people in front of you wait time 70 mins. Then you wait n wait get to zero mins the it starts counting up your wait is 2 min the 8 min the 29 min the 50 min then 90 min. And so on till there office closes then your simply hung up on. This is ridiculous ive spent a lot of hard earned money to get taken over and over when asked the only time I did talk to someone why is it not being honored was told ....dont have a clue... you get what you get ...you advertise a product the consumer buys the product gets lucky and pulls a good card hopes to get that card promised then gets a nope after a year or two wait. And the replacements from what ive read arnt from current product but from randomly made up sets. Basicly scrub autos on stickers and simply made up cards with zero value. Ive never done this I am just fed up enough is enoughDesired Settlement: Do get the cards promised in the actual redemption I sent in and compensated for the extremely long and frustrating wait and total lack of customer service and if the actual cards can not be honored to be able to choose from a actual on market product not made up card

Business

Response:

We apologize that [redacted] has

waiting for such a long time for these cards.

For such a long wait, we are very

happy to extend the offer of replacement cards, which will be equal or greater

value.

However, we cannot offer specific

replacements for many reasons. First and foremost, we only keep a very small

percentage of all of the cards that we print, in order to help with any issues

our customers may be having. As such, our inventory is always scarce, so when

we replace a card that is not yet complete, we can only guarantee equal value

and the same sport.

Furthermore, for a customer to wish to choose a specific athlete

somewhat contradicts the nature of card collecting - as it has been

since our inception. By that we mean, when a customer buys our products, they

do not know exactly which players they will get in their box of cards, and the same can be said for a replacement redemption.

We will happily send equal-value replacements if the customer would like, but

we absolutely cannot and guarantee any specific

players or products, only the same sport and Beckett book value.

Please let us know how you would like to proceed.

Thank you.

Business

Response:

We strongly urge the Revdex.com mediator to read our previous response.

Review: Topps has failed at the contractual agreement when it comes to their redemption process. I submitted a redemption card request in 2013. I understand that sometimes it is hard to get players to sign. This is not the case. The exact same player I am waiting on for 3 years now has live autographs in 2013, 2014, 2015 and 2016 products. There is no reason that I should be waiting for my autograph redemption for a 2013 product while Topps chooses to insert his actual autograph into newer products released. This has led to the card to become less valuable as a result since Topps has flooded the market. At the time, this card would have sold for 500-1000. Now because of Topps forcing me to wait for no good reason considering they had the ability to force the player to sign cards they were contractually obligated to sign in the order that the cards were either produced or in the order the oldest outstanding item, the card is actually far less valuable and I have to take a financial loss because of Topps unethical approach on handling these requests. I have called 10 times since 2013 asking about the status and why I am still waiting for a 2013 redemption when the same player has signed every year since and I get I do not know, someone will follow up with you. Nobody follows up. I emailed Topps over a week ago to see if this yielded a different approach. Still no response. This is unfair to consumers for Topps to force us to wait on a player autograph because they choose to not honor previous redemption requests so that they can load up newer products to maximize their profits and we as the consumer lose out and are ignored since Topps has stolen our money and refuses to honor the redemption request or even respond to a customer service inquiry.Desired Settlement: I would like to see 3 things here. For starters, I want my card. Next, I really think a public apology to not just me, but all customers that Topps has impacted this why and their strategy to avoid these issues from duplicating. Lastly, with me waiting over 3 years, being avoided and lied to, and the fact the value of the mentioned card has decreased since 2013-2014, I feel Topps should also provide additional compensation since I can no longer get the 500-1000 this redemption/card was selling for then when the market was not flooded with this players autograph.

Business

Response:

We try our best to have the cards completed but there might be circumstance that prevents the card being completed.At this time, all we can offer the consumer a substitution for current market value. To complete the substitution, email [redacted] or call ###-###-####. We will work with the consumer to find a suitable equal current market value replacement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The response by Topps does not address the issue of why I have waited for 3 years and they are creating new cards with this players autograph and not producing a card they advertise through the player checklists they provide. In addition to this, the market is now flooded with this players autograph and there is not as high a demand as there once was, I should not be forced to take a loss due to Topps inability to manufacture cards in a timely fashion that they advertise as having when selling their products-seems almost like false advertising. Lastly, the mentioned resolution to ask for a replacement ALWAYS works out in Topps favor, especially when there is no Beckett value due to scarcity, like in the circumstance of my card. This is serial #d to only 5 and there is no Beckett value. I paid 500 for the card as that was the going rate at the time on [redacted]. I want this card exactly or the card of my choice, not Topps.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I cannot accept this response. To begin with, I want my card, not Topps choice of a replacement on their made up value. I checked [redacted] and the completed sales for a Quad Patch Autograph and guess what, there was not a single sale like it. The card is that rare and Topps wants to fabricate a made up price and more importantly not answer the question on why my card from 2013 has not been produced but they have had no problem pumping out thousands of this same players autograph since 2013. Topps loves to redirect questions or not answer your question with a bunch of meaningless information. I want my card, why cannot this be produced when it is not the players fault? He has signed thousands of autographs for Topps since 2013 and Topps is not producing my card for a reason and refuses to tell me why or when I can expect to receive it, even after waiting for 3 years. This is shameful not only with how the handling of this redemption is concerned, but with the responses and dodging of truthful answers by Topps. Please give me my card, not a crummy replacement that some chimp of an employee sees fit to give me as a replacement. Redemptions are a legal contract, honor it if you have any honor left.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Consumer has chosen to wait for the card.

Review: The Topps Company is selling boxes of sports cards with with cards inserted into the packs that are called redemption cards. These cards have a code that you scratch off of the back and submit online on their website and when the card that is explained on the front of the redemption card is made it is sent via mail to the person that submitted the redemption card. I was told by a customer service rep at The Topps company that several of the redemptions are not going to be full filled because the cards are simply not going to be made. I am not sure how this is possible since they are selling a product that they have no intention on full filling. This to me is fraudulent business. One card that I have asked The Topps company about in particular is a Redemption for a card for a 2013 Topps Five Star Dual signature Logo Patch of Cal Ripken Jr. and Tony Gwynn. I was told by a Customer Service rep at The Topps Company that this card I sent in the redemption for will never be made. I was told by the rep that I would need to get a comparably price card as a replacement. They then did not call me back with a replacement value. I called them back and was told that the value of the card in their opinion was $400.00. All the research and comparable sports cards that I have found that have actually sold online are between $1,800.00 and $2,500.00. This card would be closer to the $2,500+ side of that value because of the rarity of the two players on the card. I have also asked several local experts as to the value and they have agreed. To me again this is fraudulent business practice. The Customer service rep that I talked to the last time said that it had been run by the upper management and the $400.00 replacement cost is what they are sticking with even with the evidence and actual comps I have explained to them. I have several other redemption cards with the same issue but this is the most expensive one I am having the issue with.Desired Settlement: I would like to receive the sport card that was promised to me on the front of the redemption because I collect rare Cal Ripken cards and would really like this for my collection. In the event that there is no possible way this card is going to be made I would like a card of equal value.

Business

Response:

Consumer disagrees with Topps policy on current market value.Topps is happy to substitute the card due to [redacted] following our policy.To complete the substitution, email [redacted] or call ###-###-####.We will work with [redacted] to find a suitable equal current market value replacement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer they are still giving me the run around. I have called two times in four days with no resolution. I have not received a call with any resolution. I am not sure that they regard this as a serious issue. It is fraud and Topps should be held accountable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved As of yet the complaint has not been resolved. This time the response from The Topps Co. Is that they would send two cards to replace the original replacement. The original card that I was suppose to receive has a fair market value of $2,500. The replacement cards they are trying to send in its place are a 2015 Museum Collection Cal Ripken Jr Archival Autograph and a 2013 Gypsy Queen triple auto relic of Brooks Robinson, Mike Schmidt, and George Brett. The Museum Collection Ripken just sold on [redacted] for $124.50 at 21 bids and the Gypsy Queen card sold last back in 2013 for $405.00 on [redacted]. My calculations bring the value of the two cards to $529.50 which is far from the value of the card they are suppose to replace. The statement on the rear of the original redemption states "Substitutions of equal or greater value will be made if the insert is unavailable for any reason". At this point this the statement printed on the card has not been fulfilled. I need The Topps Co to do what is promised on the card they printed. I will not accept any replacements that are valued below the value of the original card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As advised, Topps uses current market value when processing substitutions. The card was valued and valid offers were presented to the consumer. Consumer will have to wait for his card if he does not agree with the policy.