The Topps Company Inc.

Review: Topps is a trading card company that released a product in 2013. I bought a box of cards the day the product was released, and inside was a "redemption card". This card promised me an Autograph card of a certain sports player. I redeemed the card online and was told I would get the card in 7-10 weeks. It's been 2 years and have not received anything. I have contacted Topps and they still have not provided the card I bought. The card would hold a street value of about $200. They offered me a $70 replacement or told me to continue to wait for the original card. This is unacceptable.Desired Settlement: I want the original card that was promised to me, or I want a fair replacement of the card.

Business

Response:

Consumer disagrees with Topps policy on current market value. Topps is happy to substitute the card due to the consumer. To complete the substitution, the consumer can email [redacted] or call ###-###-####. We will work with the consumer to find a suitable equal current market value replacement. The only other option is to continue to wait for the card to be completed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Topps says it will replace card, but I do not want a replacement.. I want the card that was promised to me! It has been over 2 years, and Topps refuses to make the card. The redemption card states "please allow 12-15 weeks for delivery." It's now 2 YEARS! I just want the card I was promised! This is a known issue with Topps, and it's inexcusable! I paid my money for a box of cards, and was not given the full product. This is bad business and should not be taken lightly by others. The card I was promised is a [redacted] out of 10. That means there is only 10 of these cards in the entire world! There is nothing to compare or find a replacement for as this card is not even in existence. How can you put a market value on a card that was never made?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Since the consumer does not want a replacement, there is nothing else we can offer. Once the card is received completed, we will ship to the consumer.

Review: I purchased a box of baseball cards that the Topps company produced. The product name is 2011 Bowman Draftpicks and Prospects. The box states clearly on the front that there is "one bowman chrome autograph in every box" I opened the entire sealed box that I had purchased and received no autograph card like they claimed was in there. Instead there was an expired redemption card for an autographed card. Topps WILL NOT honor the expired redemption card! Therefore no autograph card was received. It does not state anywhere on this box about expiring redemption cards or exceptions to the claim. It stated there IS an autograph in the box and there was not one. It shouldn't matter that the product was produced several years ago. They should have to honor this redemption. This is clearly a case of false advertisement. If they are not interested in making this situation right, then I will be forced to take legal action. I will be looking to sue them for false advertisement.Desired Settlement: I want the card that the redemption is for ([redacted]). This card is valued at approx. $300. If they can't send the card on the redemption, then one of equal value. They should have to honor this considering their claim.

Business

Response:

As the consumer was advised, Topps does not honor expired redemption cards.We will make a one-time exception at this time. Please mail your redemption card to the following address to be honored:Topps Company[redacted]

[redacted]Attn: Customer Service - SabrinaSincerely, Topps Customer Service team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The Product is 2011 Topps American Pie Trading Cards. I redeemed a redemption card for an Enrique Iglesias Autograph card about a year ago. This weekend I received a replacement card from Topps that took the place of the Enrique Iglesias Autograph. The card that I received was a Don Sutton Autograph card. The Topps American Pie trading card series is an entertainment/celebrity trading card set. They replaced my entertainment redemption with a baseball card. These two cards are not compatible in any way. This is the third 2011 American Pie redemption that they have failed to honor. About two or three months ago they also replaced my American Pie Shanna Moakler Auto Relic with a Bert Blyleven autographed card and my American Pie Christopher Reeve Half Dollar Coin card with a Dwight Gooden Auto card. That's now three entertainment/celebrity cards that they've replaced with baseball cards. I feel like they’ve pulled a really bad bait and switch on me with these by replacing my entertainment redemptions with baseball cards (the American Pie Set is not a baseball product). Also the cards that I’ve been sent are players that I could care less about. I've talked to a customer service rep with Topps to advise them that in my opinion the replacement baseball autographs that they sent me (Blyleven, Gooden, and Sutten) do not have much value on ebay. I was told that they go by book value not ebay value. I also asked the rep how they know the book value of their replacement autographs since these cards are not part of any set and are therefore are not listed in Beckett or any other price guide. I do not believe that I was given fair replacements for my cards as I don't believe any of the replacement cards would carry as much value as the Christopher Reeve Half Dollar Coin card or the Enrique Iglesias Autograph card. I've been given the short end of the stick three times now buy Topps, perhaps since they have pulled this three times now they could have at least given me some kind of choice for a replacement for my Enrique Iglesias Autograph card (let me choose from a list of Autograph cards). I just want what I was promised, not something that they just threw together so they could cross me off their list. These are Topps mistakes not mine and I don't feel as though I should keep getting the short end of the stick. If anything I should get a card with better value not one that is potentially of less value than my card/cards since this is Topps mistakes (Third time now).Desired Settlement: Either a replacement card with better value or supplement the card that I last received with something to equal out the value of my promissed card.

Business

Response:

We are sorry to hear about this customer's dissatisfaction with our Topps Uncirculated program. Due to the substantial wait time for the completion of many redemptions, we truly wanted to make right and try and over-deliver on the autographs we supplied as replacements.

However, despite our efforts, there were of course some pitfalls in this operation. Some low-numbered cards were difficult to adequately replace, as well as certain products (such as our Entertainment line American Pie, which is applicable in this case). We only do Entertainment-related products rarely, so did not have cards of the same type to replace.

At the end of the day, we want all of our customers to be completely satisfied with the end result of their replacement(s). It is for this reason that we would like to put together a care package for you. We sincerely hope that the product is met with nothing but enjoyment, and that all of the items are valued additions to your collection. Please send any requests you may have (sports, teams, players, UFC or WWE if interested, we also have Garbage Pail Kids/Star Wars). Please send any requests, with your full address, to [redacted], and we will fully resolve this matter for you.

Thank you for all of your support of Topps products and services.

Sincerely,

Topps Customer Service Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Received a redemption card for a specific item ([redacted]) with expiration date in 2016. I tried submitting redemption in June 2015, and did not receive confirmation of shipping within a few weeks, so I followed up with call to customer service in early July. Was advised that card would be ready to send by October; did not receive shipping details by November, so I followed up with customer service again. I expressed concern that since the card had an expiration date in 2016, item would not be sent and I would lose out on redemption. Was offered a different item, but I advised willingness to wait for item to be fulfilled, and confirmed with representative that I would receive item once available, even if past expiration date. On 12/**, I received confirmation that item shipped, but when item was received, it was not included in package, but there was a note that said a replacement of equal value was included. I sent an e-mail to customer service on 12/**, but have not yet received a response. I placed a follow up call today (12/[redacted] without resoultion. I have several concerns with process, including not receiving specific item that was redeemed, receiving confirmation that original item was sent when in fact it wasn't, and then receiving replacement item with no consultation. Company continues to offer items by same person, but does not include these in replacement items. I have seen complaints mirroring mine on-line. For resolution, I would like for company to replace item that was sent with original item, or barring that, to correspond with customer on specifics on why original item is not available (why was it offered it it wasn't completed), work with customer on what an acceptable replacement is, instead of sending unwanted cards that do not approximate value to customer. Also, would like to ensure that future customers do not receive confirmation that item shipped, when in fact, it has not shipped.

Confirmation from company that original item shipped:

(> From: [redacted]

> To: XXXXXXXXX

> Date: Wed, ** Dec 2015 05:01:57 -0500

> Subject: Topps Shipment Notification Email

>

> Dear Valued Customer,

>

> It is on its way !!!

>

> Keep an eye out for your 2013 - Kiss Card of Vanessa H[redacted] ([redacted]).

>

> This was shipped 12/**/2015. The tracking # for this package is XXXXXXXXXXXXX.

>

> Please do not hesitate to contact customer service by phone (toll free) at ###-###-####. A consumer relations representative will be available to help between the hours of 9:00am-4:00pm (EST), Monday through Friday. You may also resubmit your question by email at any time by addressing it to [email protected].

>

> Best regards,

> Topps Consumer RelationsDesired Settlement: I would like for company to exchange item that was sent with original item, or barring that, to correspond with customer on specifics on why original item is not available (why was it offered it it wasn't completed), work with customer on what an acceptable replacement is (likely with same person from original redemption card).

Business

Response:

Topps maintains the right to substitute a card if it cannot be completed and is determined to be ‘uncirculated’. You received a card of equal or greaterCURRENTmarket value..Topps will not replace the card received.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It does not address issue that Topps sent a confirmed message that a specific item was sent when in fact it was not sent out. It also does not address the issue that Topps chose a replacement card with no communication with customer, and selected a separate replacement when it continues to offer similar cards to what was originally redeemed. The determination of CURRENT market value is arbitrary and one-sided at the discretion of Topps, and does not take into consideration value to customer, but allows them to off-load unwanted product that has not been claimed. Case in point, I found another person who attempted to redeem same card as me and received identical replacement card of Jose Aldo. Person listed card on [redacted] for $15 and accepted an offer less than that; the original card I redeemed I located on [redacted], and it was listed at $99 and purchased for more than $80. The value of replacement card to Topps may be identical or greater CURRENT market value, but the value to customer/auction world is clearly not (at least 500% lower, in favor of Topps). Finally, Topps has failed to communicate why redemption was not honored, as previous phone conversations with Topps customer service had indicated it would be honored at a later date and I conveyed that I was willing to wait for completion in order to receive redemption of original item. Response indicates that card cannot be completed, but I would appreciate an explanation why it cannot be completed, and why it offered card originally if it could not honor redemption.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

No additional information available to give. This is why we have given same reply.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Still unanswered: 1.) Why e-mail was sent stating that redeemed item was sent out when it was not. 2.) Why Topps offered a card for redemption that it could not fulfill.3.)Why customer expressed willingness to wait for redeemed item, customer service noted and agreed to request, and customer subsequently was not consulted when Topps determined it to be 'uncirculated'.4.) How decision was made that card was uncirculated.5.)Why customer was not given choice in substituted item, or why it was not in the category of original item, and from a different year.6.)How Topps determines how replacement is classified as "Equal Value". If cards are deemed 'uncirculated', customer should be afforded opportunity to select from the list of cards that are offered as replacement so that customer can select one that closest matches their value. Topps failure to meet their redemption is not the fault of the consumer, and replacement card should be at the consumer's discretion i/o Topps as Topps failed to meet its redemption policy. Given a choice with independently agreed upon "equal value" replacements is preferable to being sent a replacement card Topps deems "equal value" with zero documentation supporting its claims.Complaint will not be resolved until each of above questions are answered satisfactorily.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I am a user of the Topps BUNT iPhone app. I am using an iPhone 5, running the latest Apple iOS 7 version. I have made purchases in the app to continue using the app. However, on or about May **, 2014, an update to the app was released through Apple's App Store. Upon installing the update, I was kicked out of the app for no reason when I tried to open the app. As soon as I discovered this, and every day since, I have written emails to Topps Help Desk ([redacted]) to try to get this resolved. Upon trying to enter the app now and attempting to sign in, I receive a message "This device is already being used by another fan." This message is inaccurate, as the device is NOT being used by another fan, nor do I desire that another fan use the app on this device. I have included multiple screen shots of this error message when submitting help tickets, but I get nothing except for automated responses that do not resolve the issue. I have spent money in this app, and expect Topps to resolve this issue the same day that it occurs.Desired Settlement: I just want to be able to get back into the app and play BUNT, under my username.

Business

Response:

Our BUNT team has since addressed this account issue, and [redacted] should not have any issue logging in now.

If a user is facing a lockout issue, please try to turn the device off and then back on again. It works in many instances of the error.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have 382 cards in an ETOPPS account. ACCOUNT ID [redacted] The etopps program was canceled and the value of the cards plummeted.

they want to charge unfairly high shipping charges to get cards that I own.Desired Settlement: I would like to have my cards delivered at a reasonable shipping charge.

Consumer

Response:

At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID [redacted]. Do you have A contact I can call or can you have them email me [redacted] Sincerely,[redacted]

Business

Response:

Topps is happy to offer a 20% discount on the shipping fee for the 382 cards [redacted] has in his eTopps account. To process this request, [redacted] should contact our customer service department for full instructions, ###-###-####.

Review: TOPPS HAS A REDEMPTION SIGHT FOR CARDS AND I ENTERED 7 REDEMPTION CARDS ON THIS SITE AND THEY CANCELLED THE REDEMPTIONS WITH NO CONTACT OR REASON FOR THE CANCELLATION. I HAVE USED THIS REDEMPTION SIGHT IN THE PAST (2010) WITH NO PROBLEMS. I CANT AFFORD TO TAKE A SEVERAL HUNDRED DOLLAR LOSS BECAUSE OF PROBLEMS THEY ARE HAVING. I EXPECTED TO HAVE MY CARDS IN THE TIME FRAME THEY PROMISE ON THE REDEMPTION SIGHT AND TRIED TO MAKE CONTACT BUT I DONT HAVE TIME TO WAIT THE MORE THAN 90 MINUTE WAIT TIME. I DONT UNDERSTAND HOW A COMPANY THAT HAS SUCH A LARGE COLLECTOR MARKET WOULD WANT TO RUIN RELATIONSHIPS WITH LOYAL CUSTOMERS.Desired Settlement: APPOLOGY TO ALL COLLECTORS THAT HAVE BEEN SCAMMED AND DO AWAY WITH REDEMPTIONS IF THEY CAN NOT DELIVER ON THEIR PRODUCTS.

Business

Response:

We apologize for the confusion on [redacted]'s account. An IT error led to all cards on our site displaying with a "Cancelled" status for a very short time. This error has since been fixed, and [redacted]'s cards are without issue. That error in no way affected the cards in this customer's account.

Review: I have a very high number of unfulfilled redemptions from Topps, some over 2 years old. I have tried on multiple occasions to get this issue resolved with them, only to either be ignored, or asked to call. Every email I send them, I get the same "copy and paste" response asking me to call their customer service number. When I call the number, I sit on hold for 30+ minutes, only to be disconnected, or run out of time. I work the same hours their office is open, so I do not have time to sit on hold for an obnoxious amount of time. Here is the list of outstanding redemptions I would like fulfilled or replaced with equal value and of a similar brand. I spend a lot of money on their products, and I am fed up with the empty promises they call "redemptions."

[redacted] 2012 Bowman Chrome Autographed Prospect Refractor Parallel James Paxton Pending

[redacted] 2012 Bowman Chrome Autographed Prospect James Paxton Pending

BCBBL27LJX 2012 Bowman Chrome Autographed Prospect James Paxton Pending

[redacted] 2011 Topps Allen & Ginter John McEnroe - Framed Relic Pending

[redacted] 2012 Topps Allen & Ginter Framed Mini Auto of Keegan Bradley

Pending [redacted] 2012 Bowman Platinum Baseball Auto Prospect Refractor of

Tyrell Jenkins Pending [redacted] 2012 Topps Platinum Football Auto Vetern

Refractor Patch of Roy Helu [redacted] 2013 Bowman Bowman Chrome

Auto Prospect base of Brian Goodwin PendingCFB346D1RJ 2012 Topps Chrome Rookie

Auto of Dre Kirkpatrick Redemption Entered With Blue Wave PackDesired Settlement: I would like for them to stop ignoring their customers, and fulfill their obligations of replacing redemptions when the allotted time has expired.

Business

Response:

We are sorry that [redacted] has so many unfulfilled redemption cards.

Review: I purchased a product from the company in question.

A box of 2013 bowman inception baseball cards. This is a higher end product in which you receive 5 autographed cards of prospects players. The box retails for $125. I pulled 4 autograhed cards and one online redemption card. The best card in the box was a redemption. This is in itself is dicouraging as redemption cards generally take 2 years to receive. However I attempted to enter the code on [redacted] (their redemption site) but they were not accepting codes for this particular line of baseball cards at that time. So I put the card away and when I received another redemption card I attempted to redeem both of them. When I entered the original code it gave me an error msg saying this card has already been redeemed. The card has never left my house yet topps customer service will not do anything to honor my redemption card.Desired Settlement: I want them to honor what is rightfully mine. A 2013 bowman inception baseball auto relic base of anthony rendon. I could buy the card for $15 on [redacted] but the point is I paid for it already and thats fraud.

Business

Response:

Topps system is designed to create unique codes for redemptions, the system cannot duplicate the code. To research this issue further, we request [redacted] to mail the redemption card to Topps Company: Topps Company [redacted]

[redacted] Attn: Customer Service Sabrina

Review: I have pulled a Redemption Card of Wilin Rosario. They did not send it in the 12-15 weeks they said they would. I have sat on hold for over a hour multile times trying to reach costumer service and not reached them.Desired Settlement: I would love a 2013 Mark Teixeira Silk Collection card or better.

Business

Response:

We are sorry to hear [redacted] has waited such a long time for his card. Typically, when a card is not completed by the time a product releases, it is because the athlete did not sign the card yet. That is when we put in a "redemption" card, notifying our customers what was supposed to be in their purchase. We estimate a 12-15 week wait time for delivery, but many complications can arise that delay signings.

Review: I preordered 3 boxes of 2013 Topps Chrome back in July, and these were sent to me in late September. These boxes cost ~$67 each and contain 24 packs of cards, each of which contain 4 cards. One of the reasons they cost so much is because Topps guarantees “2 autographs per box” within each box. There are different types of autographs, some are worth a lot of money on the secondary market, some are worthless. They post the odds to receive which type on the box and packs themselves. I’m not sure how this is legal to begin with, as it’s essentially gambling. Who is regulating what Topps is doing? So in summary, the reason these boxes are $67 each, is because there is a chance to pull a card which may be worth several hundred dollars, or even thousands. Topps knows this, which is why they charge so much for a box.

I opened the first two boxes, and although there was nothing even remotely valuable in them, they did contain everything as guaranteed. However, the third box was missing the autograph. Since the reason I bought these boxes was for the chance to obtain a valuable autograph, I told Topps I want a new box, my money back, or a valuable card. I realized they probably weren’t going to give me a valuable card, but at the very least they either owe me a brand new box or my money back. I asked them if I needed to send the box and all the cards back to get my refund, and they said no. They told me to wait “3 to 4 weeks” and it would be shipped to me. After 6 weeks I had still not received my new box. I went to their online complaint website yet again, and they told me to wait another few weeks.

Finally, after 8 weeks I received something from Topps. However, it wasn’t what I was under the impression I was getting. They sent me 2 autographed cards which are completely worthless. They are basically “commons”, in the parlance of the hobby. I did some research on Ebay, and the cards they sent me were worth around 1 dollar combined. This is unacceptable to me since I was prevented from having the chance of getting a valuable card. Topps figured they would save some money, pocket my $67, and send me a few cards which had virtually no value. If I knew I wasn’t going to receive the chance to obtain a valuable autograph I wouldn’t have paid more than $5 for the cards I received in total (including the two awful cards they sent me).

As I stated above, the only reason I paid ~$67 for this box was for the chance of getting valuable cards, Topps denied me of this and kept my money anyway. At the least, they should be willing to send out a new unopened box. This is a bait and switch.

I have been buying Topps cards since 1980, as it stands right now I will never spend another penny with Topps and will encourage others to stay away as well. There are far better ways to enjoy the hobby than being ripped off by the company itself.

Unless I obtain a new unopened box, or my money back, or enough cards to give me $67 in actual value, I will be filing a small claims lawsuit against Topps also. This is a matter of principle, so I will take great lengths to make sure Topps doesn’t screw me or others over any further.Desired Settlement: One of the following is required for my satisfaction:

1. Refund of $67

2. One Brand New, unpoened box of 2013 Topps Chrome

3. Greater than $67 in secondary market value worth of cards.

Business

Response:

We urge the mediator of this complaint to note some facts about the card-collecting hobby and what it is we do:

Review: Redeemed Addison Russell Refractor BSAP-AR for a 2012 Bowman Sterling Refractor /199. Topps sent me wrong card base auto instead. I then emailed customer support and [redacted] sent me email back saying Status: Solved

0n 9/**/2013 at 4:23. Problem is never have received correct card or extra football cards as they said they would in email. They now also don't return any emails regarding issue. Question Reference # [redacted]Desired Settlement: To have the correct card sent to me Question Reference # [redacted]

Business

Response:

We are sorry to hear the lines of communication fell silent on this issue for some reason. If [redacted] can send the incorrect card to the following address, we will replace it with the proper card and send it back with some product to account for any shipping charges he may incur.

Review: I was "lucky" enough to pull a 1/1 ufc grill gear from 2013 finest. I redeemed the card through topps months ago and I cannot get a straight answer from ANYONE there about when/if i'll ever get this card. the only thing I keep getting told is "we plan on making this card", no time frame is given and they've already had 2 years to get it made. I try to email them but never get a response. when I contact them on [redacted] and ask for a direct email to someone who can handle the problem i'm told to call customer support as they are "working through thousands of complaint emails", even though I tell them every time that I have no phone so that option is impossible for me.

here is the info on the card in question;

UFCAJCLY3Q 2013 UFC Finest Grill Gear Relic of [redacted]Desired Settlement: here is a link that shows the value of a similar card [redacted]

that card sold for somewhere between $499 and $899 on 8/*/15

I would like a replacement card(s) that reflect the current value of these extremely rare cards. a ronda rousey 1st auto would suffice and end my claim immediately.

Business

Response:

The item the consumer is looking for is currently in production. We are waiting on an estimated completion date from the manufacturer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Topps has been saying this for the past half year now. How bad of a relationship do they have with their "manufacturer" that they can't get a solid time frame? Especially when this product is going on 3 years old.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The item the consumer is looking for is currently in production. We are waiting on an estimated completion date from the manufacturer. If the consumer does not want to wait for this to be completed, we can offer a substitution of equal current market value. If this is what the consumer would like to do, please contact CS at ###-###-#### and request a substitution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: topps products from 2014 prime football are horrible, there is no variation to their players/teams in this product, multiple hits.autographs from 1 players or teams throughout a 12 box case, it gives nobody the chance to pick-up their team or players they collect,not to mention the amount of money spent on their products and the lack of quality in it, I will no longer buy topps products, as this has ruined my collecting hobby that ive been involved with since I was a child.Desired Settlement: I would like a desired settlement for the products I purchased in this complaint, or a few boxes of another topps football product to fulfill this less desirable product.

Consumer

Response:

At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Topps does not guarantee quantity of variations in a box/case the consumer is mentioning in claim. Odds of the cards the consumer is looking for are based on the print quantity of the product as a whole

Review: Recently I purchased two team jerseys, size XL for ladies as advertised, However the product are children size not Adults.

So I'm going through their channels to resolve this matter, By e-mailing..[redacted] and get a returnable reply Unable to deliver. Then I tried calling the 1-800 number ext ! and recording shows the person not in the Office. Next I tried the operator switchboard, who connected me to[redacted] or [redacted] I think.

The order is for 80 dollars, id= [redacted]= 2 XL Chicago Cubs jerseys I can't use.Desired Settlement: I'd like to ship the goods back, at their expense and reimburse my account or cash refund.

Thank you..........[redacted]

Business

Response:

We have given **. [redacted] a full refund for this unfortunate misunderstanding, and hope she chooses to enjoy our our products in the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have purchased Baseball cards from The Topps Company over the past 7 years and I have experienced excessive delay with Topps Redemption card program on multiple occasions. Currently, I have been waiting over 6 months for The Topps Company to redeem the following Autographed Baseball card: [redacted] (code) 2012 Bowman Chrome Autographed Prospect Refractor Parallel James Paxton (Card). Today July **, 2013, I was on hold waiting to talk to someone from customer service for over 45 minutesDesired Settlement: I desire an immediate Redemption or Replacement as well as complimentary autographed cards for the excessive delay

Business

Response:

We are sorry [redacted] has waited such a long time for his Paxton card.

Review: Topps has owed me 3 redemption cards with approximate value of $1,500. 1-2009 Topps Heritage/American Heroes Bill Tilghman 1/1 Cut Autograph.And 2-2011 Topps American Pie Jimi Hendrix relic card. After 1 1/2 years. They finally sent two replacement cards. Claiming the original card I purchased (Jimi Hendrix)was not available. The replacement cards (Dwight Gooden auto numbered to /199)have an estimated value of $5.And were not even in the same genre as the redemption cards purchased. The third card owed to me has yet to show up. I have attempted to contact Topps for over a year. Sending at least 100 emails,none of which were ever addressed. Accept for a standard reply email automatically generated,NEVER ANY TYPE OF PERSONAL RESPONSE. And getting through on the phone lines was nearly impossible,and ended in the exact same results. Nothing....Desired Settlement: I would like the 2009 Topps Heritage American Heroes,Bill Tilghman 1/1 cut autograph which I am owed. And would like the 2011 Topps American Pie Jimi Hendrix relic cards I am owed replaced with cards of equal value $225 each ($450 total) in place of the $5 baseball autographs I received.

Business

Response:

We are sorry that [redacted] has had this issue.

Review: I have been trying to contact this company regarding an issue with there digital trading card app. I was in the process of declining a trade when the app froze and crashed. after I logged in I noticed I was missing my card, after looking I noticed it went through the trade even though I had declined it. I notified ToppsBUNT team and they say we are sorry you got a bum deal but we can not overturn the trade. When I informed them of what happened that they app froze/crashed and I lost the card I did not get a response. When I pushed for an answer I still did not get a response, and a few hours later my account was on a temp suspension. They did not tell me why or what rule I broke. I sent them email requesting a reason still no feedbackDesired Settlement: I would like to get my card back I lost, or a replacement of the same type of card(s). If not I want a full refund on the money I have spent on there app

Business

Response:

We have addressed this particular issue in the past. Our previous findings indicate that since trades are managed through our server, so the trade could not effectively complete h after a crash to our knowledge.

We would be happy to send this customer a care package for the inconvenience. Please respond at your earliest convenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

We are sorry the care package was not sent to you.

The individual who was handling your Revdex.com Claim left the company the day after making the offer to you.

If you would still except this offer, I will have it in today's mail.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I hope it is followed through this time, as the app has only gotten worse with us not getting the same rarity cards back we lost at the trade deadline, little to no assistance from the bunt team, increasing prices with lower odds.. They should look themselves in the mirror out them selfs in the customers shoes to truly understand the frustration if losing cards due to glitches in the game and then not have any sympathy for your customers

Review: I tried to redeem a Redemption card from 2013 Topps Triple Threads. On the back of the card, it states "please allow 12-15 weeks for processing". That time came and went with still no card. I called them on multiple occasions to see what the issue was. I was told that the individual had not signed the card the first couple phone calls. Then I was told on the next couple that they didn't have the memorabilia piece. They offered a replacement which was supposed to be equivalent to the current market value of the card I was trying to redeem. I agreed. The card value at the time of the redemption was $50. By the time they had offered a replacement, the card value had been cut in half to $25. Keep in mind that the price of the boxes these redemption's came out of run anywhere from $150-$250 each. The rest of the box was pretty much junk no-name players. This was basically the only salvageable card out of the whole box. Anyways, I agreed to them sending me a replacement. A couple weeks later, my replacement arrives. It's a $3 card! I contact them about it and they said their records indicated that they had sent a different card. I told them that their records were incorrect. Customer Support then proceeds to offer me a care package with a couple packs of 2013 Topps Series 1. These packs go for roughly $2 a pack depending on where you buy them. The Triple Threads packs/mini boxes are roughly $100 each depending on where you buy them. So for them to offer a cheap product in place of one of their most expensive products is a complete and utter slap in the face. I tried to contact them on multiple occasions after this and I have not gotten a response. So now I leave it to you to make this company follow up on their own written policy.Desired Settlement: They have several options in settling this. 1) Another full box (not a mini box, a full box which includes (2) mini boxes) of 2013 Triple Threads baseball to replace the ridiculous excuse they sold me the first time. 2) The original redemption card in question which is a 2013 Topps Triple Threads Craig Biggio GU/Auto along with a full refund for the original box I purchased. 3) (1) pack of 2013 Topps Five Star baseball. 4) A much much nicer card than the redemption for having to go through all of this trouble.

Business

Response:

Let us first please explain our policy with redemption cards that are not yet completed. Our customers can "replace" these cards with one of equal value, based on the current ?Beckett ?value. Beckett is a company that assesses value of cards and memorabilia. We guarantee that value with a replacement, as well as the same sport (in this case, the original card was baseball, so a baseball card was sent. These replacements are based off of the value of the individual value of the card being replaced, not the product release that the card is from.

Please see the attached images from Beckett.com, which show that an equal-value card was sent, as per policy.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Those pictures don't show anything but 2 different cards. They don't show you putting them in a package to me. They don't show any sort of shipping information. I can take pictures all day long of different cards but that doesn't prove anything. Fact of the matter is that you owe me an equal or greater value card for my redemption. After repeated attempts to contact you, you have ignored me and this is why we are here. It's quite clear based on 1,000s and 1,000s of online complaints that you have done this to many other customers. Because I have had to go through all of this trouble for a simple redemption, a simple replacement just won't suffice. See accepted outcomes for you to make the right decision on how to settle this.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We're extremely sorry to hear that this experience had led to [redacted] cessation of purchasing our product.

We did provide numerous items of proof to the mediator.

We understand [redacted]'s decision, but are sending a complimentary box of product (a sealed HOBBY box of 2014 Heritage Baseball) to the address on this complaint file. We sincerely hope it is enjoyed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am an avid collector of Baseball and Football cards. I spend over 10-15k a year on cases of Topps Baseball And Football products. A few years ago, I purchased 2 cases of 2013 Allen and Ginter. I was lucky enough to pull one of the hardest and most rare redemption cards in the entire set! I pulled a 1 of 1 Arachnology card. Per the odds on pulling this card, it was stated to be 1 in 47,500 packs. The hardest card to pull based on the released odds page. I was so very happy to get this card, as I had not had great luck in the past with my case breaks! I figured I was due to get a good hit! I scratched off the redemption on the back, and redeemed the card on the Topps website. I knew that it would take a little bit to produce this card, so I was not surprised that it said pending. After that, I was deployed to Afghanistan with the Navy for 10 months. I just got back from my deployment in mid July of 2014. I was eager to check the status on this card! I did, and it still showed "pending". I called and spoke with a lady at Topps who handles redemptions. She looked into this, and said she would get back to me in 1-2 business days with an answer on if the card will get built, or a fair value. After 2 weeks with no response, I called again. This time I spoke with a 'Michael". He said the same thing. But I did get an email back from him a few days later showing that Topps had given a value of $150.00 on this ultra rare card. Topps would never say if the card will even get produced, even though they have used it as one of the main advertising points for that years's product! Since they said that they would produce 10 different 1/1 arachnology cards, there was 1 other version that did go on ebay. It had 36 bidders, and sold for a real world value of $405.00. This is an ACTUAL value that people are willing to pay for the card, not the $150.00 that Topps magically pulled from the air. It is a real task to have to deal with the Customer Service at Topps, as they rarely return calls or email, and seem to have no interest in helping long time values customers deal with issues.Desired Settlement: I would like to change my request to just receive the card I am owed, or a

timeline after 2 years on when it will be produced.

Business

Response:

Hello [redacted].

Please be advised the Arachnology card is in production. At this time, we cannot offer a date of completion but hope it is very soon.

Once we have more information on a time-frame, we will share it with you.

Best,

CS Team